Amazon India Complaints & Reviews

Sir i ordered a phone which is redmi note 9 pro 4/64 gb variant with a price of 13999. On amazon at 12th of may which got delivered to me at 16th of may. The product which i received was defected so i reported it at the same day and returned it. Amazon issued me a refund of 13999 on 19th of may 2020. But it's 2nd of june and still i haven't received my refund in my account.

I have called amazon customer service many times they are not providing me correct information or resolving my issue. They are saying they have initiated the refund from their end and mailed me a refund reference number as a proof. Which is of no use because i quoted their refund reference number to central bank of india customers service and they said they didn't provide any service like this. Go to home branch or amazon is making you fool. When i get to my home branch they too didn't considered this refund reference number provided by amzon, they said they can only help if amzon can give me utr number, so i asked amzon for utr number so i can check the status of my stucked refund. But they didn't gave me it too and they they can only give refund reference number.

I am completely lost, i don't know what to do next. No one is helping me in the right way. Central bank of india customer service and amazon are both making a fool out of me.

Kindly resolves my issue.

My amazon account :

Account name : farooq agwan.

Central bank of india account:

Account name : mohd. Farooq agwan

Account numbers : [protected]

Ifsc code : cbin0284741

Branch : pachore.

Other important mails and details proofs screenshots i have attached with complaints.

I have placed order for masha women's satin kaften for qty - 02 on 22 may 2020 but i received in pack only qty -01.
Repeatedly trying to contact on customer care number but all your numbers are showing incorrect or invalid number.
Please send/ deliver the one more qty of my order on the same address

Order id is[protected].
Account name - tashu arora
Registered mob no.- [protected]
Email address - [protected]@gmail.com.
Refund amount - rs 3449/-

On 25th may 2020,
I purchased a gas stove worth rs 3449/-, but later on the order got cancelled and refund got initiated by amazon side with refund reference 892470. But its 1 st of june today i haven't received my refund yet.

I have called amazon customer support allot of times but i haven"t got any response yet. They are just saying that they have initiated my refund but i haven't received it yet.

As i told my amazon account is registered with [protected] and
Tashu arora is the name on my account.
Email address is [protected]@gmail.com.

Kindly resolve my issue.

Order id is[protected].

Mobile mi note 8 purchece 29/05/2020 cash on delivery mobile call receive problem call ring after 15 secand let bip sound please replace mobile

Respected sir/madam,

I had ordered few grocery items from amazon prime (Ordered no.[protected] on 26th may 2020. I received the goods on 27th of may 2020, out of which only 2 items were correct rest about 10-12 items delivered were incorrect.

I immediately calls amazon customer support on 27th may 2020 and the agent / associate raised the complaint/ticket, later asked me to wait for 48 hours and assured that my issue will get resolved. But now today when i called to enquire, amazon so called customer support are saying, i have to wait till 4th june to "check" the updates / progress for the ticket which they actually raised in 28th may 2020.

Disgusting service.

Ordered for 5kg aloe vera but recieved only 0.03 kgs. Amount was prepaid as rs. 445. Item is neither in refund nor in return policy. Request for an appropriate refund or honor the delivery of the item.

I had placed an order against order id[protected] on 19th march 2020
Due to the current crisis, the entire nation is facing the order had to be canceled (6th april)

According to amazon, the refund was processed on the 7th of april, and i haven't received it yet.
Fyi my account had been debited with the emi on the 5th of may.
Which means the refund had not been initiated

Refund date 4 may 2020
Refund date 14 may 2020
Refund amount 230.00Rs.
Refund amount 307.00Rs.
Reference number-
812707
Refund Reference -9O3NYWWK0000K9LAIGUN

मेरा रिफंड date 4 may 2020 को और 14may 2020 को डाला गया था जिसमें से मेरा रिफंड नहीं आया मैंने बैंक शाखा से भी जाकर संपर्क किए शाखा प्रबंधक से ईमेल आईडी से भी संपर्क किये हैं तो कोई जवाब नहीं मिला है आपसे अनुरोध है कि मेरा रिफंड देने की कोशिश करें मैं आपका सदा आभारी रहूंगा
Refund date 4 may 2020
Refund date 14 may 2020
Refund amount- 230
Refund amount- 307
Refund Reference-
812707
Refund Reference-
# 9O3NYWWK0000K9LAIGUN

The AMAZON has refunded an amount of 774/- into my account.But when I approached the Bank, they said that not a single rupee is credited in your account by AMAZON.I don't know what to do now.

Not received item nor refund.
Order placed on 28.03.2020 order#[protected]
Item borges canola oil - 5ltrs
Tracking id:[protected]

Amazon has sent wrong material which i have not ordered. I have ordered for never lose reusable washable anti pollution mask with filter valve with cotton pair hand sleeves. Payment has been done while ordering the item. But they have sent wrongly 10 surgical masks. The same day on 20.05.2020, i have requested for return. The return id is[protected]. Even after 10 days they did nothing to collect the item. Also no information regarding return. How can one trust your system.

Hope you will take it seriously

I had ordered 2 lifebuoy mild care hand wash (185ml) of rs.270 (Including all posting & tax charges) on 20th march'20. At the time of purchased my balance had been deducted successfully. But still now product not received. I am very much hopeless about this seller. Whenever i have mailed them they provided one tracking no of fedex service. But no updates are showing after my purchasing done. But in my amazon account it is showing product has been delivered at some other place within one day after purchased.

I am also very much upset with amazon because they have not taken any action regarding this. Its too disgusting.

I want my money of rs.270 back urgently. I shall be highly thankful if you kindly do the needful & take proper action regarding this urgently so that no improper seller will exist in amazon in future.

I had ordered one pc of pill organiser 7 days x 4 times a day on amazon india vide order #[protected] on 19th may 2020.
On 24th may 2020, i received a packet against above mentioned order, which upon opening, was found containing plastic ice tray.
I immediately mailed seller m/s global mart on 24th may 2020 itself and explained the issue, requesting supply of ordered material and also mentioned that the earlier wrongly supplied material will be returned at the time of correct item's delivery.
Now, a week has passed and i am yet to receive ordered material nor refund

I have ordered kids sando set as per Amazon promise that they will deliver products on 30 may 2020 but after 2days passed but still delivery not done and also only one half missed call made by Amazon before i press recieve button they disconnected call and immediately within a sec they messaged me that due unable to contact you they are not delivering today, will attempt tomorrow again.

On 4/28/20 there was a charge of $12.99 put on my account. I believe this charge was not authorized. Can you tell me what this is and if not my charge please remove. Thank you for your help.

मेरे द्वारा दिनांक 27.05.2020 को सिविल सेवा परीक्षा के लिए निबंध की 2 किताब और 1 किताब रूक जाना नही का आर्डर किया गया जो दिनांक 31.05.2020 को Arriving early: Essay ( Nibandh) fo... & 1 item will be delivered by AmzAgent [protected] द्वारा मुझे 1 सिविल सेवा परीक्षा के लिए निबंध और 1 रूक जाना नही दिया गया और 2 किताब के 566 और 1 किताब का 120 रूपए दे दिया
नोट - सिविल सेवा परीक्षा के लिए निबंध कि एक ही किताब पैकेज के अन्दर थी

I bought a product that i returned within their limited time but the money did not come from them and they showed me a refund reference number and said that now they can take money from the bank in their account, this amount of rs 1688 which has not been in my account for a long time, at this time i am in great need of these money and they have to call again and again, even then there is no hearing on their behalf, we do not have it in my hand, i bought the product from them, why should i give money to the bank and the bank does not listen to me? The bank says that we cannot message you with this number.
Refund reference number 251222

I ordered for lg 5star rating ac latest model. I received lg 3star ac.

As per bill model no is ls-q18ynza. And ac box model no. Is ls-q18jnxa.

Amazone wants inspection job card from lg service care.
But as discussion with local lg care they can't come for inspection. This matter between saler and customer.

Below r cancelled visit from lg service care:-
Your service request rnp[protected] is closed. (Reason : installation site not ready) & charge collected rs 0/-, for further assistance call lg on[protected]

Dear sir,
My name is anil chandravanshi.
My shoping not delivered which is order no[protected] date 10/05/2020 time 12:32:11. My add-s. M. Engineering work shop dhanlazmi near bhanpure raipur cg.
My order was rs 10. Which has been cancled
Please renew my order from amazon company.
Thankyou

I have order items in amazon. And has arrived at the courier service. But without informing me they have cancelled my order. This is ridiculous.
I want a solution to this problem.