I had placed an order for a laptop on monday, 18th may 2020, after placing the order it said that the product would get delivered on tuesday, 26th of may 2020. The next day i received a notification that i would receive the product on sunday, 24th may instead. 24th and 26th may has passed, have not yet received it. There is even a missing tracking date between 21st and 27th. On wednesday, 27th may 2020, i called the amazon helpline, an executive gave me a guarantee on call that it would be delivered by thursday, 28th may before 7 pm, and i have this statement recorded on call as well. It's now 10:30 pm. I called up the helpline in the evening at about 4ish to confirm if the parcel would be delivered today itself, they confirmed that i would receive the product by or on sunday, 31st may 2020. I have already paid for the product due to the new government guidelines. My total amount is rs. 48, 878.00/-
I am sharing the different details shared on the amazon website.
Amazon India customer support has been notified about the posted complaint.
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.
- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.
This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.
Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
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