Amazon India Complaints & Reviews

Respected sir
My self Ravi kant amazone account name Ravi i purchased a logitech k480 wireless multi-device keyboard black color on 4/7/ 2023 and product delivered on 5/7/2023.
My concern is I ordered the black coloured key board but company sent me a different color key board that i don’t like, so on the day of delivery I raised a complaint for replace/refund they say we will investigate and after 5 days you can call to us to get update of your complaint
Today 10/07/2023 I called and they said the product was correct and we can’t help you further and will not refund/replace also my refund/replace last date is 13/07/2023 still they denied.
Now please help me get my refund/replace product as ordered
My amazone acc Name Ravi
Order id is [protected]
Sold by appario private limited
Bhaukapur lucknow Uttar Pradesh Pan no AALCA0171E
GST REG NO 09AALCA0171E1ZX
My details
Name Ravi kant
Gmail ravi.[protected]@gmail.com
Mob no [protected].
Photo of invoice, product box, and product received attached

I bought a lifelong mixer grinder from Amazon on 23/09/22 with one year warranty one of its jar broke down a few days back so I registered a complaint 26/06/23 with them after a long and tedious process and assured jar replacement within 6-7 working days but nothing happened till date and no support from their end also written several mails to Amazon too but all in vain no one heeds it seems that they both are bugging poor customer hands in hand lost all my trust on Amazon too

Actually my order related query they did not help me

Hello there
I want to complaint about Amazon customer care executive . Actually I have call many times on toll free no but they told me we have call you after 5 minutes I have call many times but same line also said and I have chat on Amazon app on live chat I have add my number on their live chat but they don't call me I am frustrated about first time their service. I want to complaint about my product query relative question but they don't call me back I want to cancel my extended warranty but in my point of view no cancel option I call many times to contact Amazon customer care executive but they did not call back on my number is -[protected]

My order I'd #[protected]

Which I order on 24th of may

And they gave reference number[protected]

Amount- 899/-

Dear officer,

I’m writing this complaint to let you about my recent purchase from amazon.

I am Anand, and I purchased an electric heat belt for my friend ( harika) from amazon and with in 40 day the belt got fired. I launched a complain in amazon initially they told me that they will refund me with in a week. Now it’s over a week and I called them today on 07/07/2023 now they are saying we can’t give any refund or replacement for product. Please advise me what to do. I am very scared what would happen if it was in my sleep.

Regards
Anand
[protected]

Respected sir,
Unauthorized transaction has been occurred in AMAZON PAY INDIA PRIVA, Bangalore by using my wife's debit card(5426) on
dated 22.02.2023(Rs-20, 000/-), 23.02.2023(Rs-40, 000/-) & 24.02.2023(60, 000/-), although my wife's debit card was kept our custody safely.We have not shared any information regarding debit card number etc. No OTP and no massages are came in my mobile during unauthorized transaction. Rs-60,...

My product has been picked up twice by amazon please help me.One book was sent by amazon and that was wrong and purchased by me priced 500 rs and was picked up on 2nd june. and again they have picked up my book that was purchased by me in local shop on 4 june. I reported this matter to Amazon 4 times but no response . They initially said that they will get refund of that book of local shop when they receive it in warehouse after verifying MRP of that book.But till now no refund or something and its been more than 1 month.
order id[protected]

Dear Sir,
I was introduced to this platform through an add through Instagram and WhatsApp message for part time job. First they made me add Rs.200 to their account and successfully transfered back Rs.800. Then they made me recharge and amount of 1000 and again 500and after task completed transfered 1500 successfully to my account. After this started the fraud practice. They alloted me similarly a 6 task and asked me to recharge......

Hello, actually my account was linked by some other number without any information and i am unable to logging in to my primary account.

I thought Amazon will not have issues if there, will solve soon.
But in my case i have called around 10+ calls for recovery my account and fooling every time that will be recovered within 24-48 hours.

I was one of oldest and active customer and i not expected of no reply.

My mail id which is not accessible is- [protected]@gmail.com

I have placed an order for Dumbbells on June 23rd 2023 and paid the complete amount via UPI (prepaid order).
I have cancelled the order since I no longer needed it.
Order status changed to waiting for approval from seller for refund.
I called Customer Service on June 30th and I was told to wait for 24 hrs more for the approval.
Then the next day I could see refund was approved by seller.
As i had not received any refund even after 2 days, I called CS again on July 3rd and I was told by one of the CS guy that your order is not cancelled (even though the refund was approved by seller), although I could see only 'Return or replace items' on amazon app. He then told he will place cancel request for me.
After few minutes I could see that the status is changed back to delivery.
I called the CS and I'm being telling now that this I have to self ship the product to seller by myself and I will get refund only when the product is delivered to seller.
Fact is I have already paid the huge amount during the order 31707 and I have not even received the product.
I want amazon to do the return and give a refund of complete amount 31707 ASAP.
I dont want to self ship the product by myself and I dont want take any chance with my huge amount. That is why I choose to order from Amazon.
Please do the needful - Cancel my order and do Refund of 31707 ASAP.

I ordered an item from amazon tracking id[protected], it’s prepaid order, delivery boy is talked to me very rudely and didn’t deliver my parcel .when I call him he didn’t answer my calls i also call the seller but he makes excuses

I ordered an item from amazon but the delivery boy was talked to me very rudely and didn’t deliver my parcel i also contacted the seller but he makes excuses now I didn’t get my product .

I have ordered phone from Amazon on 18the June After using it for two days it got problem in While watching video then I Have Requested them to replace then they Scheduled a technician visit at home For 21st June then the technician called me on 21st June asked me to give the code and Also there is Mentioned that Not give code on Telephone then I said same to him he said This Type of problem can be solved online then He Said me toh download diagnostic app after that I run that app then I he said I have Notified Amazon for replacement Confirm same from them after 6pm when I Called Amazon they said he marked it as there is no issue but I facing that Issue then They Said we can create a pickup request for 26june then they created pickup request on 26th of June agent called me 3to 4 times in just 2 minutes because of network issue I am not able to receive call but after 5min i call him and asked where are you he said I am Not At your location when I will come at your location i will call you then at 3pm I noticed he cancelled my Pickup After that I Called to Amazon Customer service They Said please wait to 2min we will talk to Delivery agent but Delivery agent didn't pickup their then I said to them let me call delivery agent when I Called he picked up My Call in First time after I have confrenced That Call Then Amazon customer care asked to him That you Can Pickup His Today or not he said I will pickup till 7pm when I call him from 6pm he has not even answered my Call Then I talked to customer care they said don't to worry I will reschedule Your pickup request then They Scheduled pickup request for today Mean 27june And Today Delivery Called me I picked up called in time Then He cuts my Call immediately After that I called then he asked my Name and says sir your address is not Showing here After that I talked to customer care they said don't to worry we will reschedule it for tommorow means 28june And i know what will happen tomorrow delivery agent will not pickup my call Amazon customer service just misleading me all are giving different information Let see they have scheduled for 30th june

I have ordered phone from Amazon on 18the June After using it for two days it got problem in While watching video then I Have Requested them to replace then they Scheduled a technician visit at home For 21st June then the technician called me on 21st June asked me to give the code and Also there is Mentioned that Not give code on Telephone then I said same to him he said This Type of problem can be solved online then He Said me toh download diagnostic app after that I run that app then I he said I have Notified Amazon for replacement Confirm same from them after 6pm when I Called Amazon they said he marked it as there is no issue but I facing that Issue then They Said we can create a pickup request for 26june then they created pickup request on 26th of June agent called me 3to 4 times in just 2 minutes because of network issue I am not able to receive call but after 5min i call him and asked where are you he said I am Not At your location when I will come at your location i will call you then at 3pm I noticed he cancelled my Pickup After that I Called to Amazon Customer service They Said please wait to 2min we will talk to Delivery agent but Delivery agent didn't pickup their then I said to them let me call delivery agent when I Called he picked up My Call in First time after I have confrenced That Call Then Amazon customer care asked to him That you Can Pickup His Today or not he said I will pickup till 7pm when I call him from 6pm he has not even answered my Call Then I talked to customer care they said don't to worry I will reschedule Your pickup request then They Scheduled pickup request for today Mean 27june And Today Delivery Called me I picked up called in time Then He cuts my Call immediately After that I called then he asked my Name and says sir your address is not Showing here After that I talked to customer care they said don't to worry we will reschedule it for tommorow means 28june And i know what will happen tomorrow delivery agent will not pickup my call

I purchased an item and paid on amazon cash on delivery of 975rs. Later I returned this item and amazon has generated a refund for this amount with reference no #[protected] on[protected] . However, i have not received the refund from your end yet. Request you to please see in this matter as soon as possible.

I had ordered a microwave bowl set and received it on the evening on 8th June. The product was different from the images. Nothing was right. The colour was different and even the sizes were wrong. Plus there was one bowl which was out of shape. I had returned it immediately the next day.

When I contacted customer service they said that the seller says this is not the product they sent and that an investigation will commence.

Today when I called them again they said investigation is done and that I have returned some other product and they cannot give me my refund.

The Amazon site show that you haven't received the item yet but they claim they received some other product.

They are treating me like some theif after they have stolen my money and are refusing to give it back.

I am not a fault and they are trying to take away my money. Please help me get it back

Received a Carrier 1.5 Ton 5 Star Ac on 19th June via Order No:[protected].Installation done by carrier technician on 20th and confirmed that product is damaged. Contacted Amazon some day, they said we will consider the product damaged if our technician will confirm it after visiting it.A technician was scheduled to visit on 21st by Amazon on 21st June.He refused to visit for inspection at around 12.00 pm.Another technician was assigned for visit on same day, he refused to come at around 4.00 pm.After contacting customer care of Amazon on 21st night, they rescheduled the visit of their technician on 24th.They told me that only after visit of this technician they will initiate refund/replacement.I waited till 24th when technician came and declared that product is dead.Now they said we cannot replace the product, we can only refund this.Pick up scheduled for 26th June, but pick neither called me nor he came for pickup but updated in app that he I refused for pick up.I called customer care on 26th night they scheduled it for 27th.But again he has not came today.We I contacted Amazon they are saying u we’re not having any pick up schedule for today.and re scheduled the pick up to 30 th June.
Lies told by Amazon customer care:
1. One person is saying inspection of damaged product will be done by Amazon’s technician and other is telling it will be done by carrier’s(All the technician were prosed for inspection by Amazon only as I got their contact details from there only)
2. They told that Refund will be initiated only after technician visit but in system it was initiated on 23rd, day before technician visited on 24th
3.One of their representative told that refund process will be initiated first if 2 pick up is failed.But today they are simply denying the fact that 2nd pick up was initiated .but I had call with lady representative for about 30 minutes on 26th night regarding the 2nd pick up for 27th
4.Now they are saying we will initiate refund after 3 failed pick up.
Right from the beginning I am getting mis leading information from the representative of Amazon customer care.Every representative is telling that they are right and their colleague may be having insufficient knowledge about the subject.Many times they are not sending any mails or updating details in APP and next time they are denying about the conversation which has taken earlier.
Just now I had last call with Amazon representative and I feel that they will not pick the product on 30th also and will go on extending pick up date and also will not initiate the refund of my product

I paid Rs 40000 by credit card for this product .There are delaying the process unnecessarily.First in the name of technician visit, then refusing for replacement of product, then not picking up the product and now rescheduling the pick up date extending the date for my refund.Earlier they told will initiate refund if 2 pick up is failed now telling that we will initiate it after 3 pick up
How long I’m supposed to wait for refund of money when product delivered to me was damaged and they are making all unnecessary delay in the name of company policy.My money is in hold and I am not able to purchase any AC from any other place also.

The product we ordered is not delivered and false tracking status and delivery status is getting updated
Order No - Order#[protected]
Tracking reference-Tracking ID:[protected]
False Status- as no one called the recepient
"Carrier unable to contact recipient to arrange delivery. Please contact the carrier for next steps." - Screenshot attached
False Status - no one delivered the product to no one and not the security also but mentioned delivered to security without the delivery otp
"Delivered
BENGALURU, IN" - screenshot attached
kindly assist

The product we ordered is not delivered and false tracking status and delivery status is getting updated
Order No -
Tracking reference-
False Status- as no one called the recepient
"Carrier unable to contact recipient to arrange delivery. Please contact the carrier for next steps." - Screenshot attached
False Status - no one delivered the product to no one and not the security also but mentioned ddelivered to security without the delivery otp
"Delivered
BENGALURU, IN" - screenshot attached
kindly assist