Amazon India Complaints & Reviews

Sir mene 2 feb.ko 2 suplender bike k tyer book karaye the front and rear
Or mene online payment bhi ker di lekin muje sirf 1 hee tyer mila or dusra nhi mila sir mere to pese bhi kat gaye or tyre bhi nhi mila
Or mene costumer keyer per call bhi kiya lekin call bhi nhi mili is liye muje mera baki pesa refund chahiye

Hi team,

This is bring it to your notice that i have already escalated this issue after tracking shows delivered in amazon app and also make several call to amazon contact center but i am not getting any resolution from that side then i raised grievance for this delivery.

Also i raise a grievance in consumer complaint with id# 2565122.

I am not received my product and still not getting any resolution from your side.

Please initiate my refund or deliver my product.

Regards,

Satish chandra

On wed, jan 29, 2020, 23:11 wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

This is tulip from amazon pay grievance team.

I understand your concern regarding the order[protected]

I apologize for the inconvenience caused to you.

We do not have any specific number for any delivery agent.

Most of the times when the order is out for delivery our customers are provided with a number where the customers can reach the delivery agent.

But not all the times and also that number is not a permanent number or not specific to a particular delivery agent.

So at this point of time we do not have an option to provide you the number of that delivery agent.

As per investigation we won’t be able to provide a replacement or refund for this order at this time.

I hope this helps.

Your patience and understanding is highly appreciated.

Looking forward in seeing you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Tulip s.
Amazon.in
Did i solve your problem?
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The heating bag has burst and the hot liquid has leaked outside the bag. I had complained about this previously to amazon and as well as to the merchant. But my complaint was neglected.
The merchant sent me extremely bad product, why do you cheat online customers everytime by sending defective products. These products are dangerous when the hot liquid bursts out of the heating bag
Send my money back. This is cheating online customers.
You can clearly see the brown spot from where the bag has burst burning.
I would give this product and seller 0 star. I have uploaded pictures on amazon product review page

Hello team,
My company bought one laptop from amazon.in, which in turn found to be defective. We placed return/replace request, against which amazon set an inspection on the very next day. The guy came and inspected the item and found the defects and submitted the report (Signed by me on his mobile) in front of me. Now, i'm writing this on the very next day to that and amazon portal reflects the report is not submitted (It is now more than 24hrs passed). We get submit a call back from the portal. Amazon called us and told the same that the report is not yet submitted. Can any one tell me who's going to be responsible for that? The guy, or the company? However we have no such time to delay or being harassed and hence decided to get one more call from amazon, but alas! The call back facility is not functioning any more that i had to come here for the same. Now, we have no where to contact amazon, neither amazon take back the laptop; nor we have the money back to buy one laptop for the employee it is set to. We're only to loos time-manpower. Only this is left for the corporate customers from amazon.

Thanks,
Onometra

Sir, madam
My account is blocked, as u have stated that i have made suspected payment with my card.
For your kind information i used that card in every shopping websites but they havenot suspected it.
My uncle lives in costa rica mr. Adam nichols and he paid for my product from his card several times. But for your site its a fraud kind of thing,
Please review my complaint and reopen my account and let my products delevired to me asap.
I can show you any proofs that you wanted. But dont try to make us embrase with this kind of things. Im a geniune custome not for your site but for myntra, jabong, flipkart, snapdeal, aliexpress and many more.
Ive paid many times with this cards but they havent suspected it as a fraud card... What rubbish.
My mail id is: [protected]@gmail.com
Order id:[protected]

Please try to solve my problems asap, and let my products delivered in time.

Thank you

I bought vu cinema tv on 22nd january 2020 and they delivered the tv on 27th and scheduled for free installation on 6th february, 2020. On 5th feb i received intimation mail and a message also. I called service person but he said installation service had been cancelled and consult with amazon and on 6th feb afternoon i saw a message on amazon that your installation service cancelled and advised that buy another installation service. If i bought another installation service i would have to wait for another 10 days and what about return policy. We have to return the item if the item damaged. The return policy also expired on 6th feb, 2020. What do i do.
Please resolve my problem.

Hi team,

Order number:[protected]

I ordered realme buds wireless in-ear bluetooth with mic (Green) on 20th jan 2020, when i got the product, i checked it, and it was different color and not working properly.

I was asked for a replacement order and then got a replacement product on 23 january 2020, at which time i got the completely different brand, different color and different model. Its look like used headset also.

I contacted amazon cs team, they made a return request, the product was picked up on 24 january 2020, amazon executive checked the product thoroughly and then he picked up the product.

I have not received a refund yet, i have attached the image below for your reference. Please try to take quick action on this issue.

Thanks and regards
Tamil

Hi team,

Order#[protected]

I ordered skullcandy set sport wired in-earphone with mic (Gray/speckle/miami) on 8th jan 2020, when i got the product, i tested it, and it was not working right side speaker.

I was asked for a replacement order and then got a replacement product on 13 january 2020, at which time i got the skullcandy headphone, but with its completely different color and different model.

I contacted amazon cs team, they made a return request, the product was picked up on 14 january 2020, amazon executive checked the product thoroughly and then he picked up the product.

I have not received a refund yet, i have attached the image below. Please try to take quick action on this issue.

Thanks and regards
Kavitha

Dear Sir,

It is seriously disappointing from the Amazon sellers, as they have shipped rotten apples and carrots, beetroot . I live in Middle East and my old parents are in India. I placed the order for apples, carrots, and beetroot which was very expensive from amazon. After they have open the order all the things were ROTTEN.

I want immediate action on my issue, and please return my money back. I ask my parents to send all the pictures I will file another complaint once I have the more pics.

Regards,
Naseer

I have ordered mobile from amazon on 21st january and cancelled on 23rd january for amount 42999 / - and requested for refund. But i didn't got any refund from indian bank,,, in amazon customer care they are telling we have refunded on 23rd it will be credited within 5 to 6 business days,,,, but still today (6th february) i didn't got any refund,, please solve this problem immediately. Thank you

Sir i buy a earcord in 15/01/2020 to Amazon India. and this product so defect .i return this product in 21/01/2020. He is tell me your money is refund in your account. but so many problems kindly this money not added my Indian bank account. So kindly i request you please send this amount in my Indian bank account. my Refundable amounts is 1745. Please sir Refunded my money in my Indian bank account kindly i request you.

Sir i have returned my dji osmo mobile 3 gimble which was defective product.. Returned initiated on15th jan 2020 but not credited yet in my sbi bank account.. I talked to amazon customer care but tey every time says that they already refund the amount then i talked to sbi customer care and brance manager also showing them the reference id given by amazon but no use they says they cant help me with that.. I am helpless now what should i do.. Amount was 8999 i paid it using debit card emi now i am paying emi without getting my refund and product also..now from amazon also i am not getting any good response and refund.. I am attaching my bank statement and amazon mail bellow

Dear sir

My account no[protected]
Customer id 81961460
I purchased a product on amazon on[protected] using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on[protected] of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as

# 4t0rfrna0000k4q3c57g

# 57su38s30000k54vlq1r

. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

(Smart watch and mosquito net)

2 products

Refund initiated but not received in my bank account of two Amazon products...
1-spark shoes
2-boat 261 headphones
Both of them cost around 2350₹/-
Since so many day's have been passed refund not received in my bank account

Sir, i got a refund amount of rupees 499 from amazon on 21/01/2020 which is still pending. I contact the bank manager o[censored]nited bank of india but they are not providing me the information about this transaction. Amazon has provided me the information about my product.
Refund reference # 4t0rfrna0000k4q4i6ws
With due humble, i request you to check my message and try to solve it.
Thanking you

I tried cancelling the order within few minutes of ordering it and the app showed that order is getting cancelled, however later in night i got the following email from amazon:

"we're contacting you about your cancellation request for order #[protected].
Unfortunately we weren't able to cancel the following item (S) from your order:

Kisses hersheys almond pouch, 6 x 100 g

When you receive your order, you're welcome to refuse the package and it will be returned to us. If you are unable to refuse delivery, please visit our online returns support centre to create your personalised returns label so you can send this item back to us for a full refund:
www.amazon.in/returns-support

If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.
Please note that if you paid through emi on credit card, this refund may cause a change in the terms of your emi with your credit card issuer, and the issuer might levy a charge for this emi cancellation. Please check with your credit card issuer on how your emi may be affected.

If you paid by gift card, your gift card balances will be credited to your amazon account within one working day.

Note: if the order contains other items that were not cancelled, a refund will be initiated after the other items in the purchase are fulfilled."

When delivery boy came, i was not at home and my parents received the order and now when i am trying to return it, amazon people are saying that it is non returnable and forcing the product worth rs 2856 on me.
Really not acceptable and very poor customer service from amazon.

On amazon india, i had placed an order of 1 kg jar of dabur chyavanprash, on 3rd jan 2020. Today the order received and found that inside the parcel 500 gm jar instead of 1kg jar!
Order number is[protected] dated 03.01.2020.
Attaching herewith snap shot of order and the parcel received.
Tried to contact helpline but did not get any support.
The jar is sealed. Need help to get replacement of jar as per order place.. Please help.
Regards,
Sanjay karne

My name is p. N. Janani. I ordered an item of rs.600.
Order # order #[protected] this is the order id, i have ordered this on 24 january and have cancelled the order after 4-5 days. When i contacted with amazon customer care, they said they have initiated and successfully processed the refund on[protected].

Refunded amount - rs.600
Payment method - card ending with 3055
Refund reference # 5s9iq29w0000k5pc5ov0
My contact number - [protected]

So, the amount if refunded to you, then please credit into my account asap. Please this is a big amount, so kindly solve this issue. I dont want any delay.

Ordered lakme nail polish and lakme nail polish remover worth of 196 from amazon india on 20 january 2020. But due to delivery issue by seller the product didn't delivered and cancelled in mid way. The product shipped by "blue dart" courier. Courier service does not ship in this area. So it's cancelled. Amazon india did refund on 26 january 2020 but didn't reflect in my bank account. Today is 10 day from refund date.

Dear sir/mdm
With due respect I Sree Sagar Roy, s/o-Subhas Roy, inform you that the Amazon company of India unnecessary deducted my Amazon pay balance, Rs-1601/- without my permission or acknowledgement, on 20/01/2020.When I discovere it I have submitted complaint of Amazon pay customer care but they are not solve this problem. They are submitted to guilty me or myself.
So, I would request to you that you will take an affective stepe about this, as soon as possible.
Thanking you.