Amazon India Complaints & Reviews

Dear amazon grievance and higher management team,

36 hrs over as per tat but till now i'm getting positive response from your end why i don't know???
I hope your management team mr. Yogesh are not taken seriously while i'm talking with him over the call at 6pm on 24th january 2020.

Even, now after receiving this complaint, i directly opened a case id mentioning all the details about this fraud and seller support replied that amazon easy ship agent will never deliver a package. I said of coarse then how about go with the complaint of the uncertain issued. Meanwhile, while i was waiting for seller support’s reply, customer filed a to z claim and we immediately represented the claim mentioning all the details with case id which i opened. Now while this issue was getting investigated i was questioning the seller to help amazon on the emails.

Worst scenario for this case is they need pod to investigate to confirm whether they have received missing item or not?

I m going through a horrible experience as well. Such a pathetic situation.

I don't know on which basis they are appointed in amazon. Because of their personal ego. I have not had to give such explanations since taking after delivery. For a change, do you have any proof or pictures that you shipped the product with original invoice copy (Bar-code)?? I have already received invoice but item was missing. You could also share that as we as. Why are you replying to messages once in a day? Do understand that amazon does not consume my whole day. I have other things to do in life. I raised the issue soon as i got time to do so.

Even you have to know that you’re getting extremely petty in terms of your behavior.

However, i represented these all things to amazon though all this conversation was happening on amazon emails only. I never thought that after providing a solid proof, amazon will still shell out such huge amount from its pocket just because the buyer is an employee of flip kart as the customer confirmed this on emails as well as the address also belongs to flip kart india pvt ltd.

This was quite depressing and i replied with the case id mentioning.

Kindly share the plan of action (Poa) with seller performance team. The team will study your poa and let you know if your selling account can be reinstated or not.

Hope this information is helpful to you.

Regarding this issue i would ask that you please open a case directly to seller.

3 points are important in the same

A condition that a-z claim doesn’t apply where the buyer is simply disappointed with product has been removed.

A cross check at amazon usa, uk, germany, and canada shows there the conditions still there so clearly india has been singled out.

Last but not the least, india is now the only country where amazon doesn’t charge restocking fee from buyers since sellers are very rich here and can afford, and secondly, with removal of these from a-z condition, sellers are bound to become richer.

I am feeling helpless right now though i know that i am getting reimbursement for this order. The order amount is huge for amazon also. Before coming up to this decision, i am sure you would have had proper investigation for this case. If you would ask me, i still doubt on buyer. This act would really make this buyer feel more confident and you never know that he would use any other amazon id to create the same mess again.

Why doesn’t the staff count the items in front o[censored]s? Why do they take the boxes in the building and we are not allowed to be there while they are checking and counting the items?

All the items were sent in a single box so how it can be possible that they received only few among those. I have contacted seller support their are no response.

At the same time, i also fail to understand how the sellers are just accepting the huge losses quietly. I mean, i had fight tooth & nail for even the amount rs.2499.

So now what shall i do?

Do i need to send a separate email explaining things?

I am sharing the copy of my receipt with below trail mail which was you can, please check the email attachment.

Worst scenario for this case. Here there is no proper person is there to whom i can contact and every-time call and email discussion end with new advisor.

Please take necessary steps to track the missing items.

Regards,
Sanjoy khatua

Sir
I ordered jbl endurance earphone on amazon for rs 2479 on 14/1/2020. The product was returned due to quality problem and refund was said to be issued on 18/1/2020..100rs was refunded to my amazon pay balance, balance amount 2379 was not reflected on my account even after 7days.. Amazon provided a reference number #74332740019001875932354.. When i contacted my bank customer care they told me the money was not credited by amazon.
Kindly help
Yours faithfully
Mohamed hisham

I had purchased Muscleblaze Low Carb ISO Protien on 23.01.2020 which was received on 25.01.2020. After receiving, i put a request to return the product as purchased by mistake. After that the return pickup rescheduled by amazon 4 times but non of the executive came to pick up the product. kindly resolve the matter at the earliest.

Sir/madam,
I was return my amazon product and i got my refund message of 909 on 31 december but its refund is not credit yet in my bank account.. I had gone to bank on 31 december shown my amazon product refund refference number but bank employes not help me.. So its amount not credit yet..
Kindly help me.. My amazon product refund reference #[protected]
And my bank account number is [protected]

I have asked several times to cancel amazon prime that has been charged to my company credit card and to date they still keep billing me. The payment goes to amzn.com/bill wa p. O. S.: do[protected]. I need this resolved as soon as possible as this is a credit card issued to me by the company i work for. This is the 3rd request to have this charge removed.

I - elinor jacob-have a charge on my canadian charge card from:
On december 21, 2019
By: amazon prime 9v54d9xz3 amazon.com/billwa on
For: $13.77 usa converted to $18.60 canadian.
My last payment was may 2019 to amazon. Ca order number: d[protected]
Order total: cdn$ 7.99 digital order: may 27 2019
I have not been an active client since june 2019 and i have not re-enlisted with amazon prime

Refund my $18.60 cnd and cancel whatever program this is.

Regarding refund
My product is not delivered. Before delivery date is returning to the seller. And my refund in not reflect in my account so please help me sir
Refund refrence no.#
40zx1yrc0000k3y4n8cw
Please solve the problem as soon as possible sir amozon ask the
Refund sent on 20 january and the amount is not reflect in my account so sir please help me

Dear sir,
I did not get my refund back of 899 of sony earphones which i returned on 19th of jan. So please resolve this issue as soon as possible. Here i am attaching my details. And i am facing this kind of issue 2nd time so please make sure it won't happen again in future.

Refund reference # 74332740020001940537813
Account no.[protected]
Name - piyush sengar
Thank you

Hello sir,

I have ordered a product that is samsung m30s which cost me 15000 rs and the product was missing from the package. I have already raised a complain with the customer care. But no resolution is provided can you please assist me because i have lost my money. The courier which i have received is tempered and the delivery guy just ran away after providing me the product. Not even asked me to sign.

I checked my bank statement and on january 24, 2020 found a debit of $18.39. I did not authorize this and don't even have a clue what it is for! I want it credited back to my account of which you should know as you debited it!!! I am a new widow woman on a very limited budget. Do you play on people such as me? You ought to be ashamed of yourselves! And this better not happen again or i will turn over to bbb

I have been following up with team on below issue for last two weeks. Yet no resolution given.

I raised return request for order number:[protected]. But the amazon delivery partner picked up wrong package from security instead of original return package.
The package which he took from security contains below products which i ordered from smytten website.
Called customer care many times but no proper solution given. Kindly help.
1. Tvakh 5% vitamin c glow booster acne control cleansing foam with turbo cleansing tool 125ml-rs.1023
2. Sage apothecary lip balm (Strawberry)-rs.239
3. Indus valley deep nourishing hair eaze spa-rs.229
4. Aqua verde fine fragrance body mist for men-rs.299
5. Mama earth oil free moisturizer for face with apple cider vinegar-rs.233
6. Rose palmarosa seer secrets face toner-rs.247

I have ordered one boat sound bar product on amazon sale on 19/1/2020.. But today they initiated refund.. Because of delivery location is not available in hyderabad.. Online payment was done.. But now they skipping the product and refunding the amount.. I need that product not money.. Bad response from customer support

I returned a product to Amazon which I bought using my canara bank debit card, Amazon has refunded the amount with the the refund reference number 74332740019001742596507 on 17th of January 2020, but it hasn't credited to my account still. I called to Amazon customer care number but they said that they initiated the refund and there's nothing to do from there side. Kindly look after my query

I havee ordered 2 items from amazon on 19/1/2020, but they get cancelled and amount is being debited from my account.refund is being issued from amazon side on 19/1/2020 and is being processed on 20/1/2020 but its not being reflected in my account till now. Two refund reference number is being given below
#74332740020001838463809(this is for the refund of Rs. 404)

#74332740020001849106587(this reference no is for the refund of Rs. 410)

Total refund=Rs.(404+410)=Rs.814

Accoding to the mail sent by amazon the refunded amound(Rs. 814) should reflect in my account upto 24/01/2020...
But its not being refunded till now.

Kindly resolve my issue as i have already contacted customer care of canara bank few times but its of no help..
Kindly do the needful and check where is my refund stuck...and resolve my issue
Thank u

Two Screenshots of refund reference no is being attached alongwith

Hlo. It's me vinitha. I had ordered one pallozo set from amazon on jan 10 2020. I had canceled my amazon order for some personal issue. As i had already payed the amount. It was not refunded to my account till nw. The company saying tat thy had initiated the payment on jan 13th 2020 wit refund reference of 4torfrna0000k4q425yl. The amount was paid from the rupay ending wit 0243. Pls help fr my refund. The amount was not yet credited to my account till nw. So please help me to get my money

Dear
I order raelme u1 mobile by amazon and put delevery address in portal they accept that order and i was pay for that. Today 27 jan is order received date. But my order is cancelled due to outof droping place that is without informing me about cancel or return. Order they not contact me call or any kind of message. So how to recover my order same day and se place. Their is only fault of amazon or there poor system. I want my product for that i will pay in advance.
Give me ans about that

I have ordered a phone with exchange on 21-jan-2020. The delivery executive came on 22-jan and without seeing my old mobile, he rejected the delivery item. When we ask him, he told that it was done by mistake but the product will be redelivered next day. On next day, we do not have any communication for the product hence i have raised a query to customer care. They told that the product will deliver by 6:00 pm. But then also the product was not delivered. Then i have raised a complaint with request id[protected]. Today again when i called customer care, they told me that the refund has been initiated for the order but other than that we cannot do anything. I asked them to let me know how can i be sure about the complaint i have done, to resolve the same asap, but their reply was we cannot do anything else. I asked them for compensation amount but they refuse telling that they cannot do anything. As all the calls are being records n customer care, i believe that the calls done by delivery execute by me were also recorded. That should be the one of the most important proof. I want the resolution for the order dispute asap. Please help. My mobile number is +91-[protected].
The mail which i have used to get the status of complaint is "[protected]@amazon.in" but no response from them also.

Am expecting the payment of rs.1, 099/- from amazon india for the order no.[protected]. When i checked with amzon, i got a update from their end saying that refund is done on january 19, 2020 and the reference no is 093440. But its not reflected in my bank account yet. When i called my bank they also said that its not credited. From past 1 week am following it up with amazon that time they were saying that it will reflect in your account with in 4 working days.

Dear sir,

I would like to inform you that i made a transaction with my idbi visa debit card ending in 6324 on amazon.in on 25th of dec 2019 for an amount of rs.1, 023.90 & rs.589.00 which was refund processed by amazon on 30th of dec 2019 for rs.1, 023.90 & rs.589.00 with refund reference number:
[protected] &[protected]

Customer id: 85647071

Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:"[protected] &[protected]". Also provide a reference number for the charge dispute filed.

According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 26th jan 2020.

Request you to kindly resolve the matter and credit the amount back into my account at the earliest.

I have order a laptop on amazon.in great indian sale but receive product final destination amazon your product is damaged and i have cancel your order i say please give me a replace order i have accept the order but amazon sale i am not deliver your order or replacement order your order is cancel i have mailed the amazon official site but there are no any response i have continuously calling to the amazon customer care but say only i cannot deliver your order so please give me e the order