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Amazon India Complaints & Reviews

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Updated: Dec 9, 2025

Complaints 20225

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Address: Thane, Maharashtra, 401105

I have ordered secugen device 15 quantity wiorth of rs 46200, i recvd ordered today but when i open the there is nothing in the box only the cardboard paper, i have complaint on cc but yet i hv not received any reply, i hv seen others online portal videos and images on social media, but amazon has also started the same.

+1 photos

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K

Kendra Chase

Jan 17, 2020

Didn't sign up for anything please refund immediately. Your making me write something that has to be 350 characters long or it won't be read or consider for review. All I want is my refund and that my card not to be charged again. Thank you.

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Address: 754208

I returned and did not get my refund of vaamsi women's crepe a line kurta which costs 299 and rensilla fab georgette saree costs 488.. Total 787 from amazon.. It is already 20 days of returning the product still i did not get my refund.. Initiate the refund again at any cost i want my money back. No more procedure neededm tired of this. I want refund my money at any cost as soon as possible.. Otherwise i ll be bound to proceed legally.. Its really very dissapointing..

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Address: 636005

Hi team,
Order #[protected]

I ordered Skullcandy Headphones(Rs:9999) but i got Sony headphone(Rs:5999), its totally different brand, so please arange the replacement, Whenever i got different product i clearly mentioned the comment as well. Still order status is showed dispatched, please arange the replacement for this order.
I already raised a complaint for this issue to amazon CS team, but still this issue not clear. please try to quick action for this issue.

+2 photos

Feb 3, 2020

Complaint marked as Resolved

Thank you so much

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Address: Quarter No. : DL-50, Domgarh, Sindri, Dhanbad, Jharkhand, 828122

As per my placed order no.[protected] on amazon, we have received delivery on[protected] at 01:30 pm of haier semiautomatic washing machine. The delivery boy of amazon told me not to open the package as the person from amazon will come for installation within 24 hours. If we open ourself then amazon will not give any warranty.

Due to above, i have waited for more than 24 hours but no call / response received from amazon regarding installation. I am not able to use washing machine inspite of ordering through amazon prime (Bought the same for speedy delivery).

Request amazon team to immediately send the person for installation of same. Urgent,

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Address: S.CHAND, New Delhi, Delhi, 110044

I have placed subject mentioned order and at the time of delivery i have made payment online via upi and which was debited from my account. But delivery person said he did not receive money and taken back the packet inspite of my successful payment. When i contacted customer helpline customer care executive said they have received my payment and packet will be delivered shortly. Again he came to deliver today - 16.01.2020 and again asked for the money in cash which i had already paid yesterday. Finally to take the packet i had to pay him cash of rs.2200 and online payment also been made. Total amount i paid is 4400. While talking to cce they said my online payment will be refunded within 5-7 days time. But did not receive any mail or message regarding this refund.

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Address: New Delhi, Delhi

Ref.:-order no.[protected], invoice details hr-del[protected]dt.27.12, 19.
Pickup receipt 456, d. C.[protected] amazoncreturns[protected])
1) model '"renewed eb-bj700cbngin" supplied twice. Both the batteries were manufactured around 1 1/2 years back.
2) mobile dropped frequently from 40~61% of power to zero because batteries are old and got degenerated in past 1 1/2 years on shelf itself. Experts (2non.) say batteries are culprit, not the mobile.
3) considering 6-months warranty and keeping the amazon reputation in mind, you are requested to replace this defective model of battery from the fresh arrivals at your store.
4) i will prefer the replacement with quality product but if not possible, return the money.
(Prerna jain)

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Address: 636005

Hi team,
(Order #[protected]
I ordered skullcandy brand headphone for last week but three days before i got sony headphone.. I placed replacement order and i mentioned comment as well but delivery agent told me comment is not mentioned so i cant deliver this product. I spent rs:9999 please try to quick action for this issue. I want replacement or refund..
Please help me..

+2 photos

Feb 3, 2020

Complaint marked as Resolved

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Address: 400007

Sir

When i complained to amazon, informing when cost of instant wagh bakri tea is rs 135/ cost of shipping which is rs 55. Is too high. I was informed by amazon that shipping cost is decided by the seller.
When i contacted seller nema beverages, i was informed, shipping cost is decided by the amazon.in short consumer is exploited

—
Friday, january 17

Track your package your package was sent to:
Jagdip h vaishnav
C 33 parvati mansion
214 d b marg
Mumbai, maharashtra 400007
India

Your package is being shipped by ats and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package.

Shipment details

Wagh bakri masala instant tea premix masala - no added suger, 80g
Sold by nema beverages rs.135.00

Item subtotal: rs.135.00
Shipping & handling: rs.55.00
Pod convenience fee: rs.0.00
Shipment total: rs.190.00
Paid using amazon pay balance: rs.190.00

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I have bought a back rest from amazon.in on 31 december 2019 .Product reached me on 7 january 2020.Product size is very small and unusable.There is also 10 days return and refund policy for the product.But when i go to return page it shows non returnable.I contact the customer care on the same day and they asure that the refund will be credited to my account within 5 days. After 8 days when i didnt get the refund i again called amazon customer on 15 january 2020.This time they directly told me that your product is non returnable and they dont do any thing.Plz help

+2 photos

Jan 21, 2020

Complaint marked as Resolved

Amazon india (180030009009)called me and took action on my complain and refunded the paid amount.A confirmation mail is send by amazon india regarding the issue and refund. Fully satified by the work of amazon india higher executives.

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Jan 15, 2020

Updated by Uzzawal Order no[protected]

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Address: Bangalore, 560032

Ordered 2 products on 15 dec and 22 dec in cash on delivery method
Echo dot which is rupees 3499 and 4999
And returned them both
And from till now i'm not get my refund to my account
Amazon is initiated the amount to my account
But bank is informing that they will not receive any amount
I just request to help me to get my amount safely to my account

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Jan 15, 2020

Updated by Faraz686 Account number:[protected]
Ifsc: cnrb0000438

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Address: 40 pawansut nagar, Ramna maroti road near kudrat pan palace, Nagpur, Nagpur, Maharashtra, 440024

As i had purchased laptop adapter on 27/9/2019 and i returned the product on next day and amazon has initiated the refund on 30/9/2019 and provide me refund reference no 0R8UD3TG0000K0OBKIYM so when i didnt get my refund i also complaint in bank branch but i didnt get good feedback the amount was 874/- account no [protected] ifsc CBIN0283465

+2 photos

Jan 15, 2020

Complaint marked as Resolved

As i call them they tell mi that they have initiated the refund from there side and it can be stuck in gateway as said by them so they have provided me refund reference number as well which is 0R8UD3TG0000K0OBKIYM and they provide me this number through emailas well

Jan 15, 2020

Updated by sahil raipurkar Please delete this complaint

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Address: Siang hostel, iit guwahati, Kamrup Metropolitan, Assam, 781039

I ordered a book on amazon. After paying through bhim upi on cod order, bank shows the money deducted, but the money is not received by amazon, as the customer service says. Then, i received the order by paying cash money. Can you please look into the matter about when will the upi money refund occur to the bank account?
Upi transaction id:[protected]

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Worst services from amazon. I am a prime member of amazon and my account was hacked on jan 03 and they have used my amazon pay emi and take close to 35000 i also raised a compalin on the same on jan 03 and they promised fixed and provide me an update in 72 hrs but no one called nor emailed me still i have been spoke to rohit, mega, hemant and few more from amazon but no one have fix the issue yet they just keep tell they wil fix it in 24hr but it had be 12days know and no one bothers to fix it or update me. Worst service i have ever came across in my life

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Address: Moradabad, Uttar Pradesh

I Have bought a Mobile From amazon .in (NOKIA 8110, BLACK), Model No :- B07KWLRR32 for which I have made a payment through Yes Bank Via Net Banking, every thing was absolutely file till I ordered and Dispatched but there was No information on when it was delivered and to whom it was delivered I only came to know that the Phone was delivered but actually nothing was delivered, I straightway called customer care and informed the same, to which they asked me to wait for 5 days and they will enquire, and amazed to know after 5 days when they said it was delivered and they can't do anything.
it really looks like a SCAM, 3k is not a big amount but I really want to know where the product is delivered and to whom it was delivered, so I would really appreciate if you can check and let me know as its a simple thing delivered by a human being and is not a rocket science to check who has delivered where and was delivered to whom, and if the company act weird than I don't think people will trust any of these companies, I still trust AMAZON as I had many products from them in the past, so I am expecting an honest and helpful reply from them, they can track the delivery boy who has deliver the product as the delivery companies are hired under them as simple as that.
I am looking for the positive reply from them

Amazon India customer support has been notified about the posted complaint.

Jan 14, 2020

Updated by Am1@ I Have bought a Mobile From amazon .in (NOKIA 8110, BLACK), Model No :- B07KWLRR32 for which I have made a payment through Yes Bank Via Net Banking, every thing was absolutely file till I ordered and Dispatched but there was No information on when it was delivered and to whom it was delivered I only came to know that the Phone was delivered but actually nothing was delivered, I straightway called customer care and informed the same, to which they asked me to wait for 5 days and they will enquire, and amazed to know after 5 days when they said it was delivered and they can't do anything.
it really looks like a SCAM, 3k is not a big amount but I really want to know where the product is delivered and to whom it was delivered, so I would really appreciate if you can check and let me know as its a simple thing delivered by a human being and is not a rocket science to check who has delivered where and was delivered to whom, and if the company act weird than I don't think people will trust any of these companies, I still trust AMAZON as I had many products from them in the past, so I am expecting an honest and helpful reply from them, they can track the delivery boy who has deliver the product as the delivery companies are hired under them as simple as that.
I am looking for the positive reply from them

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Address: AT- BIhar road hilsa Nalanda Bihar, Nalanda, Bihar, 801302

Amazon confirms payment of rs. 610 with a reference number. Since i told them that my passbook is not reflecting the money, they told to contact bank with the reference number. I couldn't contact the customer care number and so registering the complaint here. The screenshot of the email from amazon informing about the reference number is attached herewith. My refund reference no 168188.
Bank - canara bank
A/c[protected]
Account holder - shubham kumar
Customer id[protected]
Mob - [protected]

+1 photos

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Jan 15, 2020

Updated by Kumarshubh Please solve and reply sir ji

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O

om fashion

Jan 15, 2020

I place order but refund is not given 15 day not refund and call a customer contact but many time same say 2 day time and more time call say 2 day after refund but not a refund order number is[protected] .

Z

zoerhoden

Jan 15, 2020

I am being charged $12.99 on my checking account and would like the charges reversed and immediately stopped. The charges are listed as Amazon Prime*FB7L86Z Amzn.com/bill WA 01/03 on my account.

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Address: Thane, Maharashtra, 400601

Ordered product crompton cooler dated 3 nov 2019 with pre paid amount worth 9120 rs. After month of order date they said due to damage of product we can not deliver the product to you. I requested to deliver the same product since i waited for 1 month. But still no response from them. Till date the product is undelivered as well as no refund credited for the same yet.

+2 photos

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P

priyanka jhamtani

from Chennai, Tamil Nadu

Jan 15, 2020

Refund Reference # 75503729357036208842832
I m not getting my refund... But it is initiated by amazon

V

vishesh shetty

Jan 15, 2020

Horrible way of communicating coming from him asking stupid questions not related to enquiry nd horrible service

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Address: #14 Sapthagiri DurgaLayout 3RD Main Road,Vidyaranyapura, Bangalore, Karnataka, 560097

This order was not executed. I have not cancelled tho order.
From the website it is cancelled byamazon.
Kindly take action to debit to my a/c rs 450.00 which was charged against this.
Regards
Anantha murthy l

Order placed
8 january 2020
Total
0.00
Ship to
Anantha murthy l
Order #[protected]
Cancelled

Hi-plasst plastic multi outlet electrical extension board with 4 anchor sockets 5a and 4 anchor switches with 4 m long wire power strip surge protector (Brown)
Sold by: vinayak lifestyle
0.00
Leave seller feedback

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A

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Jan 14, 2020

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order cancelled by amazon. amt not reversed to my ac - Comment #3627458 - Image #0

J

[email protected]

Jan 15, 2020

There is a charge on my credit card for something I did not by.

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Address: 501401

Actually i ordered a pair of crocs on amazon on 24th december and canceled the order on 26th december bevause of problem with the sizeand paid the amount with debit card and money is still not credited in my account. So i called to the amazon customer service and said my problem they telling that we have sent your refund money to the bank and they are not crediting in your account. So i went to bank and asked about that refund amount, they said we didn't received any refund amount from amazon india.

+1 photos

Jan 15, 2020

Complaint marked as Resolved

Order Date:25-Dec-2019 Order #:408-4265857-5683527 Order toatl:1, 196 Product name:crocs Unisex's crocband Clog K Navy UK C(12) Sold by:cloudtail Inďia private limited

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S

Shivam khanda

Jan 15, 2020

Maine skechers ka 5799 ka shoes order kiya tha aur mujhe koi local shoes receive hua hai.
Aur vo log mujhe refund dene k liye manna kr rhe hai.

C

Chotu1212

from Noida, Uttar Pradesh

Jan 15, 2020

My product not received me.

order cancelled refund money - Comment #3628750 - Image #0

D

dakshaps2020

Jan 15, 2020

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dakshaps2020's reply, Jan 10, 2020

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Order no[protected]
I have purchased a item (Vivo v17) from amazon on 24th october 2019. And i returned on 4th november but untill now 13 january 2020. I did not receive my refund. According to their policy for a/c and debit card refund is initiated b/w 2 or 3 business days. I did not hope amazon services could be very poor. What is this amazon going on? Today, 75-80 days have passed. But i have not paid yet what the hell is this?.
Details:
Mohd shamshad alam
Order no[protected]

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M

mjohnp2010

Jan 15, 2020

Cancel complaint

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I have ordered a bag pack of american touristor and paid 1044 rupees through indian bank debit card.

But unfortunately my order has been cancelled and i have got only a mail of receiving that money.

But till now i didn't get any amount. Only a reference number of initiated transaction i. E-353090.

Kindly hurry up through your legal process and make me sure by which date i could get my money

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Recent comments

recived the refund from amazone but tooks longer time than policy