Amazon India Complaints & Reviews

Hi, Delivered product will gets expired in 66 days.
Amazon delivered me a coffee packet (Amazon.in Order #[protected] on 5 Jan 2020 and expiry date is 13 Mar 2020. Now Customer care executive has mentioned that they cannot return or refund it bcoz it is not coming under 60 days.
I dont understand "is Amazon encourage sellers to deliver this type of products to the customers? " Also, I read that if product's expiry within 90 days Or less than 60 days then Amazon will return/refund it Or if it is less then 60 days, it is will considered as expired product.
After talking to the rude guy from escalation department, he is saying he cannot help in this matter. How pathetic customer care service and they have wasted 40 minutes.

[protected] ye delivery boy ka contect no hai. 06 jan 2020 time 1145hr bande ne call karke dilivery rcv karne k liye bulaya mine usko 10 min wait karne ko bola but us bande ne 1 min b wait nahi kiya wo waha se chla gaya. Hmne gate par jakar fir se call kiya to usne aane se mana kar diya or kaha ki mere pass time nahi hi. Kaha ki componey ka pressure h. Mai bhi army persion hoon jab mai apna work hold karke aa sakta hoon to usko 10 min wait karne kya prlm thi.5 km mtr circle me hone ke baad me aane se mana kar diya,. Jab mine complaint karne ke liye bola tp usne bola ki kar do compliant koi fark nahi parta.. Bande ne apna naam rahul bataya i think ye uska fake name hi.

Pls necessary further action pls.
Info my mail id [protected]@gmaiul.com

I had booked a samsung 6.5 kg top loader washing machine on my below address on 3/01/2020. This product was supposed to be delivered today at my delhi residence (29/3, iiird floor, old rajinder nagar new delhi -110060).

The product did came to my residence today, but without getting it endorsed to me, the delivery team took the product back complaining that the product is damaged.

As put by you in the sms, that the product was refused by me is not correct, rather it was taken back by your delivery team on the pretext that it is damaged.

Now it is requested to confirm me the further course of action.

Not aware what i am charge for didn't make a purchase. Please refund me $14.03 because i am not response for this charge and iappreciate if you clear off my account and give me a refun. I can't pay a bill that i didn't charge because my income is very limited. I appreciate if you would take care of this issue right away. Because i don' thave extra money

Name - mohit kumar
Registered email id is - [protected]@gmail.com
Order id is[protected]
I ordered (Berries and nuts walnut kernel 1 kg| akhrot giri, akrot magaz | grade - 8 pieces, broken) on[protected]. I get this product on[protected]. I got wrong/missing order. I chat with amazon customer care on same day[protected] executive on amazon chat support they said for this we have special team for this they handle this. Then they arrange a phone call for me, special team create a complaint against this order and they said wait for[protected], then call us on[protected], i call amazon customer care executive they said we try to call you but you don't pick our call but the truth is i don't get any single call from amazon. Then she tell me (Amazon customer care executive) wait we will call you, on now[protected] i call to amazon customer care executive to ask for my refund status then they said we don't do anything for this order we can't do anything for this, how can amazon denied this service i buy all this from amazon so this is the responsibility of amazon.
Refund my money asap, i'm very disappointed from amazon, this responsibilities is yours amazon can't denied this. Amazon responsibile for this i buy from amazon.

Fraudulent purchase of rs.50000/- was done using my sbi debit card ending with 2813 on 31.12.2019. I complained about this at amazon customer care, however they have processed the order inspite of me lodging a complaint with them of the order to be a fraudulent and transaction done by my debit card although i have not done any such transactions whatsoever. I registered my complaint on 01.01.2020 but still the invalid order was processed. I also received incorrect emails from amazon customer care which shows amazon is not at all serious about the fraud that occurred. Kindly look into the issue as this was my salary amount and the only savings for bread and butter of my family.

I bought a new xiaomi redmi note 8 phone from amazon. The phone dissipates a lot of heat even in normal use. While charging, it's very uncomfortable to hold as well. I requested for a replacement the next day itself. As per their request, i installed an app for system analysis. Now they are not giving me at least a replacement stating temperature upto 48 c is acceptable. I am going to lodge a complaint with the consumer court.

The delivery boy of amazon who delivered the goods just now was street smart. He was very rude and arrogant.in spite of cash option he insisted on payment by debit card.
A street boy having no manners third class even interfered when we both husband and wife were talking.
He was asking to pay more than the price msg to me by amazon.
Amazon wake up. Are u going to do biz by troubling customers in this way.
Do these guys have no fear of. Law?
Plz dont send such terrible persons. For delivery.

Order id: [protected]

I have ordered the products from amazon. The quality of thr product was so poor and horible, when i askes them to take the parcel back they said the courier cant be taken back as they dont have the facilty for pickup...
These people are creating lots of troble
Please take nesessary action against them...

Order no:[protected]

Amount : rs.1, 749.00

Transaction id : 5e4bfo4t3v2dnnob

Refund reference number for the transaction :[protected]

I ordered protoner dynamic wall mounting chin up bar combo from amazon on 23rd november, 2019.
Due to some problems regarding usability and quality i decided to return back to amazon.
I returned back the product on 5th december, 2019 to the pick-up boy in the morning with all the items inside.

The refund was supposed to be generated within 10-14 days but it took a lot longer so i had a chat with the customer care through amazon app and she told me that the product has been received and my refund will be processed into my account in a few days.

The refund didn’t come through so i decided to call the customer service and ask for information regarding the refund and they told me that the refund has been processed and gave me a reference no. As given above.
And when i called my bank services then they told me they need the transaction id, so i called amazon services again and asked for the transaction id.

But when i asked my bank regarding the refund/transfer they told me that the transaction hasn’t come through the bank regarding the transaction id.

So, the refund hasn’t been processed properly and hasn’t reflect into my account nor the bank. I’m stuck in the middle.

I’ve lodged a complaint on both amazon india and sbi but the refund for my order has not been processed properly into my account. Please resolve this asap.

Yesterday, (04/01/2020), i was trying to do jio recharges via amazon pay services.
The amount deducted from my account, but, still, i didn't receive any money from the amazon side.
But, i can't file a refund compliant because they showed it's already refunded. But, still, i won't receive cashback from my account please resolve this asap.
The order id is:[protected],
One more id :[protected]

Out of 5 amounts, 4 amounts have already been credited to my a/c except above amount. All 5 amounts have been debited through debit card. Rest 4 amounts are rs.141.34, rs.194.37, rs.683.71 and rs.256.29. Amazon also confirmed me about refund order of rs.164.05. Please credit the amount immediately otherwise i have no alternative but to complain against you at consumer forum.

Your amazon.in order #[protected]
Noise product 4499rs delivered wrong product and not refund and not return product amzon 12 times cancil pickup not resolved issue. And self couir product team not received company and not refund my product
Amzon wrong product delivered service. Amzon bad quality service customer care not resolved issue

I am an amazon customer from noida and i am writing to express my bad experience with amazon recently and i hope that you can help me on this. My account in amazon is vaishali pandey.. It all starts with my order with order no[protected] date (13 september 2019) i was ordering a lamp set of 2 quantity and my order was also cod. Before that when my neighbour received the courier of lamps. Then he says to me maam can you send me the amount of this lamp which was 1396rs/. I say ok tell me yours no or any account i will pay to you then he says to me maam i am sending you a bar code u scan and send me thru the google pay. I am saying ok i send you please check your google pay, again again i try but not successfully shown... Again he send me bar code he says to me i am sending to my personal no and his name was (Nitin) delivery boy.. Then i cal to my husband and i am saying to him please scan this code and send the amount of 1396 he was send the money on that bar code but thru the paytm.. And sending me screenshot for forward to that delivery agent. I send to him then he says why u not google pay why u send me money thru the paytm... I have not received the amount. Before that he gone and after some time he back to my home and collect to the courier which was he deliver on morning... Then i call to the customer care for complainingâ  but no one is there for received my complaint evrybody says to me maam you dont worry your amount is shown your parcel is coming for tomorrow you dont worry again next morning differnt delivery come to my home and call to me n say maam your courier this is cod please pay your amount which is 1396rs/-i was shocked again. Wat the # is this.. Again i cal to customer care she says to me maam your amount has been failed showing please send me again the amount of rupee 1396/

I have not been updated with my refund in my account for the cancelled product online payment on[protected]. Amazon says refund has been initiated it's been delayed from sbi side and asked me to fill charge dispute form for sbi. Its completely customer harassment. I want my refund of ₹ (581.55) this type of harrasment is not tolerable why would people mke online payments then if this goes.

The company do fraud they don't delivered the product on 18 dec 2019 and shows delivered on their app. When i complained they said it is technical issue and agreed that they haven't delivered it. When am asking for my refund they said its delivered and even agreed to share pod. They disconnect my call and said we can't help you in any manner. No one help me and not even giving us details.

Maltimeter note receved my order now 18/12/2019 but today date 04/01/2020 note receved order cerehelpline calling to 4-5 retrying but not provlam solf dhamki dete hai and call cere disconnected amazon fraud complaints helpline and company show the deleverd order 25/12/2019 but me note deleverd order
Please refand my mony.
My name - santosh kumar
E-mail - [protected]@gmail.com
M. [protected]
Amazon very wrong ❌

This is my order number:[protected]
Item iphone 11 64 gb order on 12-10-19 picked up on 12-11-19 did not get my refund... I call daily to telugu agents. He/she says wait for 10 business days definitely solved our solved (Says cs)... But after 10 days i call again... Again says 10 days daily extend only but not solved i want my money back...

I ordered woodland shoes from amazon for inr 2, 217. On 17th december the courier people updated the status of delivered on 20th december while i got the shoes on 24th december. Then i made a replacement for the shoes as it was loose to me, i made the replacement order on 27th december. It was supposed to get delivered to me on 30th december as i'm a prime customer, but the delivery partners were not trying to contact me and in the evening i used to receive a msg and call that the courier tried to contact me but i received none. The next day i updated the phone number to my mother's, her phone is always available then also next evening i received the same message they were not able to connect to the number, next day updated my friend's number and address but the same thing happened. Today the order is returning to the seller and the price of the shoes is inr 3, 750. When i tried to contact the amazon support they always told me to wait and wait, and after this, they're telling me that nothing can be done and i've to return the old shoes and order a new one. And now i've to pay almost inr 1, 400 extra for the same shoes. They made me wait for 16 days and now just because of their courier facility i've to bear a loss of inr 1400 after all this harassment over the multiple calsl to the support which was of no help. Need justice.

I have ordered 4 bluetooth dongle but only 1 delivered
Why 4 dongles are not packed and 4 dongle amount we have given. Such an insult. (Sound bot)

There is no action taken even after complaining and amount not yet refunded. I will not order hereafter in amazon. They have to pay my amount otherwise i'll legal action against this.

We don't know what is inside while delivering, i don't know how many customers are cheated like this

Ph: [protected]
E-mail - [protected]@yahoo.com