Amazon India Complaints & Reviews

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1541 rupees was successfully processed on 8 jan 2020 to my account. This amount should have been credited to my sbi credit card by now but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I bought an earphone from amazon on 14/1/2020.product was returned and amazon mailed me the money was refunded on 19/1/2020..still after 7 days the money has not reflected on my account ..while contacting banking customer care they told amazon has not credited the money..amazon also provide me with a reference number#74332740019001875932354.

I am Hritik Hans. I had purchased this product worth Rs 474 on 11 january 2020 and returned the product the same day but i still haven't received my refund. I have called the amzaon customer care a couple of times now. They have provided me with the refund reference number:[protected]. My bank accouny is[protected] So it would be really nice to get the refund asap.

Dear sir,
Hawkins futura nonstick dosa tawa, 33cm (Of rupees 1441) has not been credited to my bank account. I already issued for a refund on date 20 oct 2019
But still it has not been credited yet. We contacted amazon customer service and they said that refund has been issued to your bank account and bank declined it so contact the branch. But the bank is saying that no payment is not issued to them from amazon.

Amazon is utterflop when comes to down the line management.. Customer service is pathetic they are just playing with customers like foot ball. No accountability, in my case i really didn't understand what they are doing till now.. I think in amazon customer service executives will only speak to customers but they won't rectify any issues.

I bought a tcl tv from amazon, ordered on 18th jan 2020 and delivered on 22nd jan 2020. I sheduled for installation, the scheduled installation date is 22nd jan 2020, in between 3pm to 8pm.. I got the confirmation mail.. But my appointment for installation is rescheduled by amazon without any intimation to 23 jan 2020, in between 3pm to 8pm.

On 23rd jan 2020 i got a mail from amazon, i got the details of technician, his photo & mobile number. My father is in follow-up with the the technician from 11.30 am itself. My dad made a last call in the evening around 7 pm whether he is coming or not. These are the words spoken by technician in a harsh manner "i'm busy, i won't come go and complaint in amazon, don't call me." this happend and my tv is not installed.

So on the same day evening i called amazon customer service.

23rd jan 2020, 7.45 pm. Himani l (Customer sevice executive name):
I told her about the problem happend and asked her why is my tv not installed even through my appointment is fixed & scheduled. She told me that i'm escalating the issue and at any cost your issue will be resolved and tv will be installed with in 24 hours.

I waited till next day afternoon as expected no one has turned up & no one called me. So i again called to customer care executive.

24th jan 2020, 1 pm. Abinash (Customer service executive : i explained the same problem to him and told him that my issue is already escalated, but no one has called me till now.. He told me that "no one has escalated any issue till now i will escalate it and your issue will be resolved with in 24 hours". I asked abinash, why my issue is not escalated yesterday, why himani l gave me fake commitment without escalating the issue? Abinash told me this is might due to network glitch or technit glitch. He promised me that i'm taking this issue as very very important and on very high priority basis and i wil try to get this issue resolved with 24 hours of time. I asked him the complaint number he told "9290". And i got the below mail.

Mail from : [protected]@amazon.co

Subject : re:[case [protected]] ahs-escalation,[protected]

Dear customer,

We apologize for the delay and inconvenience caused.
As per our telephonic conversation, we have escalated the issue and have spoken to the technician as well. He will contact you regarding the installation service on priority.
Please contact us for any other queries.

Thank you,
Installation service

Today is 26th jan 2020 till now no one has responded to any of my issue and no one called me.in between i also mailed my issue to [protected]@amazon.in but of no use..

This is what happened.. No proper communication will be given to customer, fake commitments, fake appointments and fake rescheduled appointments, wasting time & efforts of customers.

I really don't understand how amazon is sustaining in the competative market with this kind of horrible service

I supposed to receive a refund from amazon by 24/1/2020 but it still isn't credited. Amazon send me the reference number is # 74332740020001948140040 and told me to contact with your bank. My canara bank account number is[protected]. I paid the transaction using my canara bank visa debit card ending with 1226. Amount is ₹4059.00. I did this transaction on 14/1/20. They initiated n the refund processed it on 19/1/20

Hello sir,

I'm lokesh arya. I ordered an mi led tv 4c pro model from amazon.in on 17th jan 20 and made payment from canara bank debit card, then because of some reason i had canceled the order on 18th jan 20 and the refund was initiated from them on 19th jan 20 and it would reflect in my account within 4 business days, on 5th day i contacted customer care of amazon and canara bank both.

Amazon told me the amount is successfully refunded and provided me a reference number for the same and said you should contact your bank for the same or there can be some issue with the bank end because of which your transaction is pending.

Canara bank told me there has been no issue with the bank server because of which amount can stay in pending. So you should contact amazon for that we can't do anything until unless any transaction show up in your account.

Amount: 12499 inr.
Amazon account: [protected]@gmail.com
Email account: lokesharya. [protected]@gmail.com
Phone number: [protected]
Last 4 digit of canara bank account: 7540
Last 4 digit of card number: 6763
Branch of canara bank: iit powai, mumbai, maharastra
Ticket number for the conversation with amazon: 8545110.
Reference number for the refund: 74332740019001875123897 (Provided by amazon).

Both amazon and didn't help anyway, they were blaming each other and provided me a bunch of reference numbers.

Please provide some help.

Thanks
Lokesh arya

I bought a kodak 40inches led tv from amazon for rs.13499 on 13jan order #[protected] which was completely defective and returned back on 14jan so. I asked for refund. They gave me the refund reference # 74332740019001883837371 a week ago. My refund is still pending. My account no.
[protected]. I checked with the bank but nothing was credited. If asked in amazon they said it has been sent 3days back and you have to check with the bank. I have been in contact with the bank for the past three days and still my account is not credited. Bank says only if amazon sends the money we can credit it. They are cheating you with false information.

Amazon,
1. I had ordered this mobile to gift my daughter on her birthday. I made the payment also.

2. Till yesterday evening till 1800 hrs, it was showed as shipped from coimbatore and likely to be delivered on monday.

3. However, at around 2000 hrs yesterday evening, it started showing delivered at 1030 h yesterday morning.

4. I will is this intimated that "the item has not been delivered at the indicated address".

5. Amazon please check the status of the order:-

Tracking id:[protected]
Commodore atul kumar
Mob: [protected]

6. Amazon is culpable of not keeping the promise of delivering the product.

7. This item was to have been delivered on my following address at delhi:-

Atul kumar kokanthankar, 16/517, doera, sp marg, chanakyapuri

Commodore atul kumar
Mob: [protected]

Dear mr. Amazon team,

Please read the mail about the whole scenario.

Please see the trail mail hope you can clearly understand that 6 days over till now my issued not resolved why i don't know???
Also today i have spoken with miss. Reema and she said the whole order will deliver by today but after delivered the order mi smart band 4 (Black) was missing from the packet another item also received. The whole order was delivered at the same time at 3:40 pm and two delivery boy has assigned with my order, one is 'bike' and one is 'chota hati'. Also, i ask the delivery boys for the confirmation 'whole order has delivered'?
After opening the packet i see that mi smart band 4 was missing from the packet, then i try to call to delivery boy 5 to 7 times but its no response their end, i quickly called customer support in the evening and spoken with your executive regarding my missing item miss. Kiran, mr. Pratik and lastly speak with mr. Yogesh pandian totally rudely behavior with me why i don't know??? He did not understand my issue also he said 'we have already compensated to me rs.500'. After 7 pm i have tried to contact the delivery boy and speak with station master maybe mr. Navin, he said 'sir please raised a ticket from my side but unfortunately there no option to raise a ticket from my end.

Also, speak with @xiaomi customer support mr. Md. Ayan, mr. Sanjay patel, and mr. Sourav majih (Manager) but they did not get my solution.

Is there a right wat to speak with a customer? To my surprise, customer care people said, they can’t do anything about the missing item? What the hell man?

It is very disappointing that i have to write this letter to you. *what i am looking for against my complaint???

Always thought amazon has a benchmark customer support but it is no better than other online shopping sites.

@xiaomi & @appario,

Please look into the matter and coordinate with amazon where was my item, why did not dispatch this item from amazon warehouse after one week over whole products has reshipped and delivery delay and finally item was missing.
At this moment what should i do?

I m going through a horrible experience as well. Such a pathetic situation.

I have spoken with mr. Yogesh pandian as a team manager and he did not know about how to speak with a valuable customer, he did not understand my filling, my problem also he said 'we will already provide rs. 500 to my gift card. It's not the right way. I'm very disappointed about that.

I am sure amazon india is not customer-centric.

Here, i can be attached only 12 items that i received without mi smart band 4 (Black)

Note: — here i am sharing my bitter experience with amazon, to create awareness. About the fraudulent works done by the total amazon team. Please escalated this matter to senior person as well as audit this call from the internal
And the external quality department and waiting for your resolution.

A lot of times people are cheated because of a lack of awareness from their side and salespeople take advantage of this. Once a loan is sanctioned and disbursed, there is a little that can be done to reverse the damage.

Please arrange the call back from a higher escalation team so that i can discuss it with them also they did full-fill their commitment.

Please audit this call from the external quality team as soon as possible resolve this matter and arrange a call back higher escalation team immediately.

Mi smart band 4 (Black)

Regard’s
Sanjoy khatua

[protected]
[protected]

Hi team,

Just to keep informed about my recent order on amazon with order #[protected] and tracking shows delivered but order not received.

Also i did not get any sms regarding deliver person contact and also call amazon customer service to investigate this issue but i am not get any positive resolution form that side. And please reply me when will me problem solve this issue. How much time is it yet my problem is not solvent. How long will my problem be resolve. Amazon investigation team is doing nothing. If possible as soon as possible resolve my issue.

Product name: aqfit full touch multifunction smart watch w10 (Green-black)

Order id#[protected] and delivery by amazon with tracking id:[protected]

Please re-investigate this issue.

Please contact me on my mobile number: [protected].

I bought this product (Godox ving v 860 ii ttl li-ion flash kit for canon cameras (Black) on 26 of december. After receiving my product i open it and checked it but my product is not looking gud in condition and return it back on the next day. I got all the messages come from amazon. But my refund not issued to my account. I call so many times to custmer care executives of amazon but no body issued my refund. So i lodge a complaint against amazon for non issue of my refund..

I have purchased boschh turbo core kp-35 005 on dated 06.01.20 from amazon and my order id is[protected], the product is motor part and i did installation on my car within couple of days on receipt of items. After running few kms it found that product is defecting and its seal is leaking engine oil. On inspection car mechanic informed me that there is no possible repair of product and new part have to be put on car after removal otherwise car would be dead.

To install the product following expenses i have made from my pocket:

Oil cost: 1500
Oil filter: 375
Labour charge: 1500/-
Misc (Cleaning of intercooler/pipes and other small parts etc.): 150

The cost of product is 2600+200 delivery charge whereas installation in car cost me 3500/- approx.

Later on i opted for refund option as no replacement was there on amazon, however, for refund first i have to taken out the defective part from car and put new one from that place and for that cost i bear during installation of defective product have to shell-out again from my pocket for re-installation or removal as well.in such case my car would dead till i didn't found suitable replacement from other place. Hence, in such case i don't have option other than to live with defective product.

I have tried all possible way to approach customer care executive of amazon though they are simply denying and saying that there is refund or replacement policy and re-installation of product is not their responsibility. I have offered that car can bring to their designated garage to verify oil leakage and their they can put perfect part on the car on their cost as its impossible to send the defective unit till replacement is not available.

I am waiting for their response which was pending since last week.

I bought samsung a50s mobile from amazon on dt-15/12/2019. I have not received refunds till date. I have been calling the company continuously since 04/01/2020 but do not give any good answer.

I talk with amazon associate below
1) dt-04/01/2020 with miss shilip
2) dt-09/01/2020 with divyansh
3) dt-10/01/2020 wih ranjeet
4) dt-13/01/2020 with akshay m
5) dt 16/01/2020 with ashish
6) dt-18/01/2020 with hani
7) dt-19/01/2020 with maneger miss
8) dt-20/01/2020 with aminesh and hes senior
9) dt-23/01/2020 with srandhanjali d
10)-dt - 24/01/2020 with saroj and hes senior officer
I have sent your item return on 31/12/2019 and you got it on 4/1/2020 but to till date. I have not received my money even when i call, excuse shows that in 5 days. You will be credited to your account but not yet deposited in my account till date


When i call, you only know that an error has occurred but if you do not call you you do not know.
Again the processors do not give any information such as confirmation no. Or ticket no.
I think you are deceiving consumers

Hii

I cancelled order from amazon on 11 january 2020. They are conirming that they sent refund to my canara bank accont on 11 jan 2020. But still now i didn't receie any amount. I am really confused whether the problrm is with amazon or canara bank. When i asked amazon customer care service they are blaming the bank and similarly when asked to canara bank customer care they are blaming amazon. But the amazon customer care will give the
Transaction id no:74332740012001115427964. And
My account no:[protected].

I had made a transaction of rs.1500 on 8 january 2020 and it was deducted from my account whose bank reference id is[protected] but it won't received to the merchant whom i had paid. But the amazon agent is showing the transaction got successful and told to me that the transaction got successful and said to me contact with the customer care of bank of baroda (Bob). I contacted to bob customer care but they told me that i am raising a complaint but no action has been taken till now. They confusing me to whom i contact i am in trouble from last 16 days. Please take strict action towards them. Please help me out. My bank of baroda account no. Is [protected].

1/13/2020 bill of 13.07 put on my credit card each month since june of 2019. Please cancel this account which i did not authorize immediately... I notified my credit card company and i want a refund of all charges back to june of 2019. I don't even use amazon so my credit card company of first bankcard tells me to have this account cancelled from here forward.

Hi sir i purchased a product from amazon namely v guard induction stove of rs 1899 on and returned it due to various reasons. On amazon initiated the refund to my account debit card but i still haven't received my money. On contacting amazon i recieved this reference number[protected]. I kindly ask you to respond to my complaint urgently. Thank you.

I'm complaining about the Amazon seller services pvt ltf of Gurgaon Haryana India Pin 122001
Hi send me the wrong product I ordered the DMRC book and hi send me the the Bangla speaking English course book please block this seller so that in future nobody get the wrong product from this seller.

Dear sir,
This is to inform you that i have purchased 1 of body maxx home gym 60 kg flat bench combo 14 [asin: b07ctk3m1k] order id[protected] and received the uncompleted item. Most of the accessories are not present in the delivery item. I have approached many time in amazon but they promised me to return my product but i didnt get any positive response. Please return this order and return my money as soon as possible.

Please call us as soon as you can.

Surya p bhatt
Thanks and regards