Amazon India Complaints & Reviews

My amazon refund has been initiated on 15th jan2020 but not credited yet in my bank account. It almost 15days.. When i talked to amazon customer care they said then cant help me once amount has been refund then i called sbi customer care and mailed also but they have also no information regardinf refund and the reference no provided by amazon. I do charge dispute also but no use.. What shoud i do now my 9000 is vanished..

I have sold four products on amazon india. All four product returned by buyer. The products i received in return are other products, which are not sold by us.

For this settlement, as per amazon india policy i initiated four safe-t claim against four product received. Our three safe-t claim approved by amazon team, but one claim is rejected by amazon team by mentioning reason that i have provided same product images that i have provided in other three claims.

I reverted team that, i have received same four products in four returns, which is not sold by us. If return received product is same then their images will also be same. So how i can share image of different product. Even i taken product images from different angels and resubmit safe-t claim. Again this claim is rejected by amazon team, without giving any justified reason.

I also logged case on seller portal, but no response from amazon team. I request you to look into this.

Below is case id for complaint lodged with amazon india

Case id - [protected] 12 december, 2019
Case id - [protected] 6 january, 2020

Thank you.

Kind regards
Ramanpreet singh
[protected]

I have ordered a palak notes: antarctica krill oil i 1 mg antioxidant astaxanthin i 2.5x more bioavailable than fish oil i joints, heart & brain: 60 softgels vide order#[protected], dtd.13.01.2020. But i have received the said product internally opened. I have already given the said information through feedback.

You are therefore requested to take necessary immediate action to refund the same.

I have ordered samsung mobile and cover on 27 january 2020. The expected delivery was 30 january. I got the delivery mail on 29 january that the product has been delivered. But i did not received. They sent an otp which is confidential, which they are not supposed to give it to anyone without entering the otp in the delivery agent's device. Till now i didn't get my order. Customer service is not taking any action on this. Please consider this.

We ordered redminote8 pro order no: #[protected], prepaid rs-12599/- in amazon sale on 19th jan, 2020, it was showing delivered on 25th jan even no pin was entered but we didn't get order, we raised our concern to cs team and they assured us to refund our money if product not delivered by 29th. Their system was showing delivered message, we again contact them for status of our product and refund but they escalate it to cap team and they blocked our account without providing details, and even refund, and if you check my order history i hardly ordered things.

They are not providing any information of missing product or their investigation details.

What a pathetic service they have, rather to resolve our issue they told us not to email/contact.

We are querying but they are not replying what we are asking, you are not satisfying your customer even you are leading it to mental harassment and wasting out time. Whatever reason you should provide us, not expecting behavior from amazon team.

I'll have to take action against it.

Purchased chopper from Amazon buy product not deliver yet, complaint lodge customer care and seller but no response.

Order date 05-Jan-2020

Order[protected]

I have purchased one blue tooth speakers. Due to some reason i have returned that but i have not received my amount 1999. Amazon saying that refund has been initiated 19 of jan but it's not reflect my account. The reference number which i received from amazon so many times i spoke to them
No use they reply only reference number as below 74332740019001745610826. Date[protected] amount rs 1999.

I ordered a product on amazon on 18/01/2020 of rs 659 through debit card...1526.. And i returned the product... The refund of my product on 26/01/2020 and the refund reference no is 4sxqr88u0000k4q1eiyb but still now my refund is not added in my account no[protected]... Please help me

Mene amazon par ek phones order kiya tha. 20/01/2020 ko par kisi kran mene cancel kar diya 21/01/2020 ko sir isiliye mera refund abhi tak mere account me nahi aya. Mene indian bank ke debit card xxxx xxxx xxxx 1918 she payment kiya tha. Lekin abhi tak mere account me mera refund nahi aya
Amazon customers care merit koee help nahi kar rahe hai. Wo keval reference number #183300 hi de rahe. Aur bank branch aur customers care meri koi help nahi kar rahe hai
Please help me sir

This is my serious concern regarding missing item in my order. I ordered gopro hero 7 silver with travel kit. When i receive the order and i opened it and check the item, only travel kit was there but there is no camera inside it.

I placed a complaint regarding this issue to amazon on 24 jan but no one is ready to resolve this issue. On 24 jan they said there is an investigation team which will check the issue and let us know the status on 30 jan.

Now today (31 jan) they are saying that we will not do anything in it and the investigation is closed. My amount will also not refunded.

Order #[protected]
Email: [protected]@gmail.com
Mob no. [protected]/[protected]
Amount : 19, 990

Inr 19990 was spent on your credit card xx9741 on 23-jan-20 at amazon seller serv. Call [protected] (If in india) for dispute.

I have purchased vu tv 43inch on 25.01.20.
Which delivered fine and for appointment of tv installation gone very horrible.

Actually the appointment for installation was 3.00pm to 7.00pm. Once message recd on 30.01.20. I called technecian by 3.10pm and he told that he will be late by 4.00pm due to some issue. I said ok no problem with delay, kindly inform while start.

Next i called him by 4.10pm he said he stucks in previous site and promissed me to met my installation commitment by 6.00pm. Again i called him by 6.10pm he told that due to power failure in previous site, he will be late some time. I agreed with that and i request him to complete the installation by today itself.

Finally he arrived by 8.40pm in urgency and compelling me to sign the installation process as completed after unpack the tv. I refused to sign before installation. And said him if any technical problem happens after sign that i could not claim the service from amazon and seller.

He replied that if time exceed 8.30pm my salary will be debited re.1/- per minute. And i said that is your problem, proceed to install now after that i will sign. Suddenly he started pack his tools and said he will not bear loss for the work, and went off from my place.

Actually i concern his request. And if any technical problem or breakage happens while install who will be t responsible?? How can i claim??

Dear vu and amazon, kindly take of this. My total family disappointed due to his poor attitude and today is my wife's birthday. We planned to gift her request as tv and any solution will not substitute for this issue.

Personally i request to dont buy vu tv. Quality and features are not as expected.

Order placed
10 january 2020

Order #[protected]

I have seen recharge offer in my account and did recharge as follows :

100% upto rs.30 on recharges or bill payments

Terms written as :
1) what is the offer?
• get 100% upto rs.30 cashback on customer’s first recharge/ bill payment of the month during the offer period on amazon.in
• this offer is applicable only for select customers who see this offer.

2) what is the offer period?
1st january 2020 to 31st january 2020

3) when will i receive my cashback?
You will receive your cashback within 3 days of completing your payment. Post completing the recharge/ bill payment, you will receive an sms confirming the amount of cashback you have received. You can also check ‘view statement’ by going to WWW.amazon.in/gp/payment/statement

4) how many times can i avail the offer?
A customer can only avail once during the duration of the promotion

...

So did recharge as per terms i have to recharge 30 /- cashback but this care, lead # guys keeps me waiting since 20 days i did contacted them 3 times, wasted my time till now, immediately initiate severe action on the amazon india & provide me 10, 000 /- as compensation for the inconvenience caused to me in this matter!

Hello amazon,
Based on reviews only i bought a product "luv lungs". But i am shocked post recieving the product.
Seller kept small paper "gift voucher". If i am going to give 5 star rating for luv lungs on amazon and earn 50 rs refund straight away. Seller also provided wats app number to provide the screen shot to get refund thorugh google pay.
Please go through image inserted. Don't worry i will try to post in your official page as well so that most of them will be aware of it

प्रार्थी तेजेन्द्र सिंह पुत्र अमर सिंह ग्राम सरौता पोस्ट कछला जनपद बदायूँ का निवासी है प्रार्थी ने Amazone से वस्तु का आर्डर किया था जिसकी कार्ड से धनराशि 738 रूपये प्रथमा यू पी ग्रामीण बैंक कछला जिसकी खाता संख्या [protected] से काट ली गयी है एमाजोन से काॅल करने पर रीफंड रेफ़रेंस # 4SXQR88U0000K4Q0Q7BT जिसमे कहा गया कि आपका बेलेंस RBI की जिम्मेदारी पर है निवेदन है कि प्रार्थी की धनराशि वापस करने की कृपा करें

The payment was done through card payment of RS.1350 on 14th September 2019 but then the delivery person said that the machine has switched off. So he told her to do the payment again. After which the amount was deducted 2 times from my account. From the last 6 months I've been calling Amazon and talking to every new customer care and explaining the issue every time and yesterday I was told to file the complaint here. I request the procedure be completed at the earliest time possible as already a lot of time has passed.

Dear sir,

I was purchase new shakti storage 25 ltr water heater from amazon on 19/1/2020 and make payment of rupees (5939.10) by sbi credit card but still its not deliver to my mentioned address.

Its start shows deliver on 20th jan-20 on my amazon mobile application when i complaint to amazon regarding product not deliver and shows deliver on 20th they replied i will raise complain this and our investigation team check and give you revert on or before 28th jan-20 (Tuesday) because its maximum 8 days process. And guide me when you receive any call from our side please pick phone because its help to check properly but not come any single call from amazon during 8 days investigation process, even i call 2-3 time in between 20th-28th jan.

After 28th they simply replied investigation complete from our side and product deliver to your address but not ready to share any detail like:- (Who's receive my order, person name, delivery boy detail, pod) please help me for get my product or refund my money from amazon and take action against these online companies.

I have attached all order detail and conversation screenshot with amazon for your review.

Regards
Vipin dubey
[protected]

I ordered a book from amazon on 20 november 2019. I received book on 23 november and returned it after 2-3 days. Their agent picked it up but i did not received my refund. When i complained to customer care, they asked for time. After asking many times for 2 months they said that they have not collected book from my side and that book is with me. But i have given book to their agent.

Price of book was 725 rs.

Hi,

I recharged my mobile from amazon pay on december 20, 2019. There was offer of rs 45/- cash back. Normally cash back is credited to amazonpay account within few mins. But since i did not get cash back for more than 1 day, i contacted customer care over chat. I was told that cash back will be credited within 72 hours. But after 4 days i did not get cash back so i again contacted amazon customer care over chat and i was told that cash back will be credited in 7 working days. After i did get cash back for more than 7 days, i again contacted their customer care over chat. I was told that i will get cash back on or before january 14, 2020. Again contacted their customer care on january 21, 2020. This time i was told that cash back will be credited on january 23, 2020. I still have not got cash back and when i contacted yesterday, customer support of amazon india says i will not get cash back because there was technical problem and i was shown that offer because of technical problem at their end. If i would have known that they don't have cash back offer, i would have recharged from other site. Why should i suffer loss of 45/- because there was technical problem on their site.

I am Nirmal Kumar
I am purchase a shoe in Amazon in 390 rupees in 16/01/2020 but my shoe is cancelled by saller
And Amazon send refund in my account in 20/01/2020 but the amount in my add in my Canara bank account
Refund reference # 4SXQR88U0000K4Q1AKNP
Account no..[protected]
Plzz help me

My name is sountharrajan. I bought formal shoe in amazon but it size was larege. So, i cancelled that shoe. But i paid online payment. Its not refund to me. That status also nothing showed to me. The order number is[protected]. Brand name is centrio men's 3361 black shoe. Please refund my amount in account. The shoe cost is rs 599. Thank you