Amazon India Complaints & Reviews

I ordered a set of 3 boomer bubble gum boxes from seller named urban retail. It was ordered on 5th november 2019 and expected date for delivery was 7th-14th november. I waited till around 21st november and product never showed any tracking details and the same date was showing as expected date for delivery. Tried to cancel in the application and got notification that request was submitted. However did not get any refund and contacted amazon customer care by around november 30th. They informed that refund was initiated and would be credited in 5 working days. Ever since i have made 5 more calls and been getting the same response from them. This is extremely poor service and that too the retailer themselves sent me a mail asking to get the refund from amazon

Dear sir,

I would like to inform you that i made a transaction with my idbi visa debit card ending in 6324 on amazon.in on 25th of dec 2019 for an amount of rs.1, 023.90 & rs.589.00 which was refund processed by amazon on 30th of dec 2019 for rs.1, 023.90 & rs.589.00 with refund reference number:
[protected] &[protected]

Customer id: 85647071

Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:"[protected] &[protected]" . Also provide a reference number for the charge dispute filed.

According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 20th jan 2020.

Request you to kindly resolve the matter and credit the amount back into my account at the earliest.

You are taking money out of our account the last 2 months for $13.93. We do not have an account that is charged and you keep taking it out. The information is amazon prime #3p5 amzn.com/bill wa[protected]. I would like you to look into whose account this is and refund my last 2 months. I i can't put a category because i don't know what the charges are for. They are not mine.

5jan 2020 buy a product ₹1299 using some amazon pay balance and debit card amount ₹686.65 and after some day return it,
Amazon initiated my refund on 12jan 2020 but not got my money, amazon say amount credited on 17jan 2020 in your bank account but i'm still not getting any amount and bank not responding for this concern.
Refund reference # 233549

Take a action as soon as possible
Thanks!

Dear sir
I ordered boat earphone on 31st december and then returned on 11th january and refund issued on the same day but i did not get my refund back till date so please help me out. Although customer care said that refund already issued by the company.

Account no.[protected]

Refund reference # 74332740012001114377590
Contact no.- [protected]

I ordered some kurtis (4 nos) in amazon... And also cancelled that.. But still not get my refund of rs 1196/-
Ref no of refund by amazon is
74332740012001113239700
74332740012001113826720
74332740012001117858125
They send me mail that they have refund money to my registered canara bank account... But till now i didn't received any money from amazon as refund...

Please do follow and refund my money to my canara bank account as soon as possible

Thanking u

Amazon presence all over world is due to acceptence of the people all over the world, this shouldn't miss lead amazon that what ever it can do without considering the concerns and sentiments of the particular set of people is very bad, this can lead to very big issues, your presence is due to our acceptence, this you shouldn't forget and do as you wish, in no time it will be difficult to even find you people here.
As we're highly cultured people we give you chance to change your attitude, don't take it casually.
With due respect we expect you to not repeat this in feature.
If it's was an old issue and been rectified, iam sorry for this, but in future never let it happen to any other community.

I purchased a puma shoe from amazon. The product is delivered on 11 december. I got different product once i open. Immediately i contact with amazon. They told that you can retun this product by self. I send this product by courier service dtdc. On 1jan. Item is delivered on 8 jan. Till now i did not get refund. Almost 12 days gone i hope someone help me

My Amazon account is blocked from 5 days but they are not helping me. They said me that you will receive email regarding this issue but until I have not received any email and they are saying that your issue is your card details are wrong but I have not used any card to buy anything from Amazon just the card is is saved on it. My refund is blocked because they have holded my account it without any reason.
Also if there is any issue then why they are pending my refund I am not able to get my refund I need that money for other work I have tried all things that they said but they are not what an unholding my account.
I need my money back but Amazon is saying that the specialist team will contact you but the email is not arriving and only if they verify my details then only they will unhold my account but my refund is is still pending so they should understand that first of all the should give my refund back but they are only saying our specialist team will help me and are not helping me as they have to help me

On dated 01-Oct-2019, I ordered a full sleeve cotton high neck coz o[censored]nsatisfication I had to return and there after Amazon India care refunded the prior amount. but instead of reflecting i got a
Refund Reference # 0R9X0LO90000K0OCRW2X on talking with Amazon bank they asked to complain in customer dispute Chart. account no [protected]
Holder name Kiran kumar Malakar

I was a very old customer for Amazon online shopping in India. But present days they're not punctual to deliver the ordered items thru their delivering facility and keeping our money for very long period. After 10-20 days they will refund the money, but they won't develop a good customer relations by communicating the customer for their bad delivery night mares or by any compensations for keeping the money for long time with them. Their delivery agents are very ### and not delivering products specially in Tellicherry, Kerala India. Now I stopped ordering thru them and this is just a reminder for any future online customers. They don't have any control over their delivery agents. So be away from Amazon India online shopping.

Order ID: [protected]

Order no:[protected]

Amount : rs.1, 749.00

Transaction id : 5e4bfo4t3v2dnnob

Refund reference number for the transaction :[protected]

I ordered protoner dynamic wall mounting chin up bar combo from amazon on 23rd november, 2019.
Due to some problems regarding usability and quality i decided to return back to amazon.
I returned back the product on 5th december, 2019 to the pick-up boy in the morning with all the items inside.

The refund was supposed to be generated within 10-14 days but it took a lot longer so i had a chat with the customer care through amazon app and she told me that the product has been received and my refund will be processed into my account in a few days.

The refund didn’t come through so i decided to call the customer service and ask for information regarding the refund and they told me that the refund has been processed and gave me a reference no. As given above.
And when i called my bank services then they told me they need the transaction id, so i called amazon services again and asked for the transaction id.

But when i asked my bank regarding the refund/transfer they told me that the transaction hasn’t come through the bank regarding the transaction id.

So, the refund hasn’t been processed properly and hasn’t reflect into my account nor the bank. I’m stuck in the middle.

I’ve lodged a complaint on both amazon india and sbi but the refund for my order has not been processed properly into my account. Please resolve this asap.

Dear ALL,

It is very disappointing that I have to write this letter to you. I’m also prime user and pay for Rs.1k for yearly. I have purchased 18th January more than 20 products but unfortunately order was delay delivery without any information, however I have check the application and speak with your delivery boy repeatedly 7 to 8 times, he said the order will deliver by EOD but just 1 hour before I have received the message the order will delay, why I don’t know?? ? I have not received any notice or something else I have mentally disturbed as well please take action regarding this issued another will i will complain about social network.

Could you please confirm why I’m using Amazon prime if I have not delivery be on time.

Amazon is not taking any responsibility if the seller won't deliver and there is no option to contact amazon customer care people directly it insists the customers to visit amazon account.

I am going through a horrible experience as well. Such a pathetic situation.

I'm harassing repeatedly from using this service???

*it's a totally miss managed service that amazon is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional amazon service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the amazon
Service. *
2. *what a beautiful solution! *
3. *amazon management can you please tell me???*

I m still suffering to get the resolution on this. On amazon side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with
Amazon all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against amazon team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by amazon executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

I want to compensation.

Note: — here am sharing my bitter experience with amazon, to create awareness.
About the fraudulent works done by total amazon team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

A lot of times people are cheated because of lack of awareness from their side and salespeople take advantage of this. Once a loan is sanctioned and disbursed, there is a little that can be done to reverse the damage.

Please arrange the call back from higher escalation team so that i can discuss with them also i want to compensation because why I'm facing with your seller, they did full-fill their commitment.

Thanks for reading. Cheers!!

Regard’s
Sanjoy khatua

[protected]
[protected]

I bought a mobistick for someone on his birthday and i payed full amount through debit card.
Amazon wasted our time to make us fool
I had trust on amazon products thatwhy i din't purchase from others
But from 3 jan i am waiting for that mobistick
I can't see a single tear in my baby eyes
I will not forgive amzon

For such a little thing i will suit a coplaint now and then i ll go to court for better response but i ll not leave

I did a recharge for 499 for a jio number but the number was wrong and a non jio number to. So why the recharge was successful when the number was a non jio number because it was a huge amount i need a refund against it the order id was[protected]. The number which i want to recharge was [protected] i put a little bit mistake in the number instead of 3 i put a 6 so please get through it and give me proper solution against it was a false recharge.

I have not recived but it shows delivered. Livery by amazon
Tracking id:[protected]
Saturday, 11 january
3:36 pm
Delivered
Dist purba medinipur, in
7:38 am
Out for delivery
East midnapore, in
3:03 am
Package arrived at the final delivery station
East midnapore, in
1:07 am
Package arrived at an amazon facility
East midnapore, west bengal in
Friday, 10 january
4:24 pm
Please arrange for delivery

Amazon is # #bycottamazon
Stolen my 600rs amazon pay, bloody ripper company, now these #s are making random excuses, # off amazon #bycottamazon #amazonisfake #stopusingamazon
Since last 1 month my account is on hold nd everyday i am twitting one post but still these mother #ers are doing time pass
Guys please don't buy anything from amazon
Amazon bloody # company
They are just making us fool
Please stop using amazon

Name-: sarsij pandey
Email-: sarsij. [protected]@aaft. Edu.in
Mobile-: [protected]

My name is Sarsij Pandey email id is sarsij.[protected]@aaft.edu.in which is registered with amazon.in. My amazon.in account is locked from last 1 month Unnecessarily . Reason is that i placed a order on amazon by mistake i fill wrong credit card no after placing the order i relies that i have filled wrong info then i immediately cancelled that order.
After one day i see my account is locked. I tried to contact customer care but they are saying that they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong
I have also provide all the details to amazon.in by mail and fax but still my account is locked.

My name is Shilpa gaikar In 16 /1/2020 delivery boy come to delivered the products and the delivery boy rudly talked with me he abused me plzz complete against the delivery boy iam your regular customer otherwise I stop buy things from Amazon .please it's my humble request you to complete against the delivery boy delivery boy was came in 16/1/2020

Ordernum[protected]
I am to much disspointed with amazon while i ordred for optimum nutrition (On) gold stanadrd 100% whey of protien powder on 28 december and i got this on 30 december in damaged condition and same day i contact to customer care hence i got email from amazon my ac has been closed such i have worse exprince of amazon first delivered damaged container of this and behalf on the resolution they closed my account disgusting