Amazon India Complaints & Reviews

I have ordered a churidar from shoppers stop through amazon india and paid the cost of product in advance. On reaching the delivery date suddenly the product appeared from my order list and shown as cancelled. I talked to amazon customer care and asked for refund they said that within 3 days the refund will be credited to bank account. Even though the account of amazon showing that the amount credited to me neither the same is credited to my amazon pay nor to my bank account. I have tried to contact the customer care but due to their special setting i could not contact to them for a cancelled order. I am enclosing the screen shots i already kept for my records is attached herewith for your reference.

Sir,
I have done money transfer using amazon pay upi to other amazon pay upi of rs 250 two times in 26th dec 2019. The amount has been debited from the account and status is showing failed and had not been credited to other beneficiary account. The amount has been not refunded back to account as it has been for more than 4-5 working day. Please revert the payment as it is necessary for financial needs. Please refund the amount as soon as possible.

I ordered (Orderid:[protected] a watch dated: 23/12/19, that i received on 28/12/19.

I got a watch that is different from what i ordered. I tried to return the same but the pickup guy refused to as it was a different product.
Since then i have been chasing customer care many times regarding this issue but each time they told me that they will get an update on this issue by 4th jan 2020.
Now amazon customer service is not accepting my return & they are denying for refund/replacement as they are saying that investigation is done and they have sent the right product from their end.

I am really disappointed with the amazon customer care experience. I want my refund back.

I purchased a boat headphone model :-boat rockerz 400... On 1 january 2019... And now on 1 january 2020 i came to know that my headphone buttons were not working... I was confused because sometime it was working and some time it was not working... I ask amazon customer care about this... I tells him that my product is not working.. Then i ask for the same product is warranty begain form the date of order/purchase or date of delivery... Then reply came - on the date of delivery warranty starts... I ask him the delivery date but he was unable to as it was 1 year old... On amazon it is mention that this product was shipped on 12january means it was deliver after 12th... Then i decided not to complaint at that time... Let me check for few days what's the condition of headphone... Now on 2nd january i came to know now headphone button is not working fully... Then i complained to boat and now on today they cancel my complaint ticket and they mention that your purchase date is on 1 january 2019... Date is passed and your warranty is out of date.. They cancel my ticket... Now i asked amazon this. And this time amazon customer care says that on the date of purchase delivery starts... Amazon is making fool to me..
First they said on the date of delivery warranty starts and now they are saying on the purchase date warranty starts...
Help me regarding this... My headphone cost me 1499 ruppes at that time because of amazon my ruppes got wasted...

I Order Ticwatch E2 wear os by google fitness smart watch 5ATM waterproof and swim ready compitible with iphone and android shadow model smart watch. I odered on 30 dec 2019 and today 03 jan 2020 i received the product but the product is complitaly duplicate. My Order id is[protected]

I have ordered a shoe from amazon but i have returned it but my refund has not yet been intiated. Whenever i contact amazon they always say that we intiated the refund but you need to talk to your bank officials why they have not intiated the refund. When ever i try to contact to indian bank they are always in denying mode we don't know about the refund and how can we then intiate the same..
I don't know that what type of services indian bank is providing to its customers as per the norms customer satisfaction is the main motive of any bank.
Plz nd plz intiate my refund as soon as possible

I have order a mobile on amazon redmi note 8.

Order number order #[protected]

I got a faulty mobile ans same inspected by mobile phone inspection service on 30th dec.

But instead of refund they canceling my pickup fourth consecutive day.

I need help as soon as possible

Amol trigune
Attachments
Thu, 2 jan, 11:01 (1 day ago)
To jeff, cs-reply, amit, notice

Hello all,

It is hard for me to write this mail but i have no choice.

I have became a loyal prime member since last two years but it all in waste.

Order #[protected]

I was happy when i purchased a phone from amazon as m earlier experience were awesome but i got a faulty piece and your executive suggested me that instead of replace go for refund though i purchased it in emi. (Powerful option for middle class people like me)

I thought it is ok amazon is there to help me but there are conditions that third party engineer will first check and then i shall asked for return.
I was ok for that. On monday guy came and declared piece as faulty.
Return scheduled on next day, but instead of pickup i got message that "customer is refused to return produce". Here i wana ask question "am i mad to keep faulty product with me'

Again next day i called to amazon service they scheduled pickup on next day. Next day delivery guy came and just click a photo of product and tried to inspect (Again i was asking to me if he is checking product then why amazon need third party team think this regarding cost cutting) but he refused to take product with him.

Again i got message that" pickup attempted but product was not ready" may be product told that guy that it is not ready!!!

My question is please let me how many more attempt i need to do regarding return of faulty product

Regards,
Amol trigune

I have 64 amazon pay balance in my account whose registered email id is [protected]@gmail.com and without any reason. They have unblocked my account and they are not unblocking my account please help me and unblock my account so that i can use my pay balance but since i have 64 amazon pay balance that's why i contacted their representative to unblock my account so i can use my pay balance but they're not unblocking my account

I brought a iphone 6s battery and delivered me on 16th dec. When i try to replace my old one, its found the battery was iphone 6. Its not fit at all. I talk with customer care and they told me no replacement because 10days over. What kind of service they product. I buy a product and they send me another one. I need a replacement as soon as possible.

I have placed an order for a book on 30th December 2019 for board exams. Neither the expected delivery is displayed in the order details nor the dispatch details are shown. The customer service is also so poor. My order no. is D[protected]. I would never recommend shopping on Amazon due to its highly irresponsible response.

I wish to receive a response regarding the dispatch details and expected delivery of my order at the respective address on time or else refund my payment at the earliest.

The screenshot of my order and its payment is attached alongwith.

I ordered 5 prepaid orders from Amazon app but delivery agent not delivered products and hold my amount for 8 to 10 days without any reason. Delivery agent canceled all orders with any appropriate reason. I also complaint many times about it to Amazon customers care but they don't solve problem.

I purchased Amazon brand-Solimo Jasmine Zest Double Bedsheet from amazon worth RS 685/- but they gave me wrong product. amazon accepted that they have given me wrong product. and now they are not willing to give me refund.also not replying of my mail.

i am sharing you my order detail

pickup ID:[protected]

order ID:[protected]

order date: 17 dec 2019

My name is Akin m a and I had ordered RS 3499 Short X5 charge truly wireless in Amazon on 29/9/2019 and after 30/9/2019 I cancelled this order due to personal reason. And on 30/9/2019 Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number UNI000 and told me to fill charge dispute form but Kerala Gramin Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected] this is the card number but I lost that card and the new card number is [protected]. And my account number is [protected]

Hi Indian bank,
I am Thirumal. I was purchase book on 16 December 2019 Amazon. The book value is rs.619. The order was cancelled at 21 December 2019. Amazon is send msg in me refund reflect amount 2-4 business days. Amazon was send msg in my email on25 December 2019 your refund successfully processed on 23 December 2019 and the amount should reflect in your by now refund reference #75503729357036210964970. But not credit my amount pls help me refund.

I have ordered the products from amazon.the quality of thr product was horible and when i askes them to take the parcel back they said to courier the parcel as they dont have the facilty for pickup...
These people are creating lots of troble
Please take nesessary action against them...
.

Order #[protected] it was a pathetic experience with Amazon
Received a Damaged Product from Amazon delivery.

Ultimate Nutrition Prostar 100% Whey Protein - 5.28 lb (Cookies and Cream).

I have already raised several complaint and each time it was cancelled by pickup agent . already raised multiple complaints for pick up failure without any reason. Each time while discussion with customer center executive getting new scheduled pickup for more than a months.

Pickup agent have already cancelled 12 pickup internationally and 4 time second level escalation have done so far including area manager.
But neither pick up have done so far neither issue resolved.
Customer care executive making false commitment again and again.
#Amazon #Amazonindia
Proper esclation matrix is not defined or not working

#Amazon #AmazonIndia

#amazon.com #amazon.in

I'm complaining about my afiliate program account of amazon, i have recently join amazon afiliate program for earn more from create product link and share it with blog, friend and social media for extra income and from few days my order confirm of rs 25000 to 35000 thousand and from last two days amazon has auto deleted my store id from my amazon afiliate account.

This is my blog link with my amazon store id in product link : http://thetechsum.blogspot.com/

Me, Jayaraj.k.([protected][protected]@rediffmail.com) purchased one SBI fast tag(bar code no[protected] on 03.11.2019, thru Amazone. I got the same on 11.11.2019 and as instructed again remitted Rs.301/- at their given bank account number on 16.11.2019 vide IMPS no.FN IMPS/IFO/[protected]/ORBC0101232 at IFSC code ORBC0101232 Account no. [protected] of M/s.ARIHAND ASSOCIATED and have forwarded the RC copy, adhar, PAN card, Voters id etc to their given mobile number [protected] on November12 and again on Dec06, 2019. But still the same seems unactivated and even my mobile number also seems UN activated([protected])...PLEASE DO THE NEEDFUL AT THE EARLIEST(CAR no KL41E-707 - [protected]@rediffmail.com mob [protected])

I ordered WD Elements 2TB USB 3.0 on 25th October along with 3 other products. ( Amazon.in Order #[protected]

As I travel a lot I did not notice that the hard disk was not delivered and
when I suddenly remembered about the disk I started following up on
the amazon website and found that in their site it is mentioned that the product was delivered on 30th October. So I started checking to find this and
found that the product was not delivered at home.

I also found that there were no emails nor messages at all from amazon regarding the details of the dispatch as that is their usual system. For all the other products there were constant email updates and SMSs about the
product movement.

I followed up on 10th November and I received the following message from Amazon.

Here is a copy of the e-mail that you sent to KNK-MPL. No further action is required on your part. Seller will communicate to you if there are any questions or comments.

Again I followed up on 25th November and there was a usual reply that they will followup. Finally, when I called on 11th December their response was they will reimburse the amount.
But I wanted to know why they are giving wrong information on their website that the product was delivered as this has caused all the confusion and waste of time and energy.

next week i wrote them a mail and also tried contacting them and they were not responding at all. Now they have disconnected communication totally even on the help number[protected]

This is absolute racket.. This company charges credit cards hoping the consumer does not catch the erroneous charges on the consumers credit cards. As a consumer i did not select any amazon prime box accidentally as the customer service representative indicated. They charged my discover card for 2 consecutive months, i personally had not charged on this card for over 6 months. Guess i will be closing all revolving accounts i do not intend to continuing using to avoid fraudulent charges...