Amazon India Complaints & Reviews

I'm ordered products through amazon app but shipment team can't deliver my product to me. They are taken extra two days for delivery but still not delivered. They are never contacted to me for delivery process but they are recorded like customer is not available in that address.
The customer service is also helpless. Finally i cancelled the order but amount is not returned. When the product is returned to their vendor then refund process will begin.

I have ordered hp laserjet printer 1005 on 23rd december 2019. On 24th december 2019 amazon deliver the box. But i open the box i came to know that there was hp 1112 printer instead of hp1005 printer. I had complained to amazon on same day. They said we will reply upto 29th december. But they didnot do anything. On 30th december i called them then they told that we have sent to right shipment. We cant do anything & they refuse to change that printer.

I need the hp1005 printer or refund of my money

I ordered two sets of secret temptation deodorant for women on 30th december, there was no cod option available for this product, hence i did payment through net banking, money deducted from my account and deposited credentialsare : "inb/[protected]/amazon dev center ind pvt. Call [protected] for dispute"
But my order status on amazon app shows no order, talking on customer care for amazon also doesn't confirm order. What is next to be done to get money back?

I had initiated a mobile recharge, where as debited twice to my account, when enquired with customer service, it is understood that they do not have control on these multiple transactions going through till the balance in amazon pay account is zeroised. It is totally absurd that they cannot block further debits to my pay account or return back to the account. Customers amazon pay can be fraudulently debited without any customer authorization and without any recourse

I ordered fossil sportswatch for 11, 995/- but did not get it, amazon says they have delivered it and are not ready to refund also they are saying they can't resolve it and are not ready to provide any proof of delivery.amazon says watch was delivered on 22nd december, sunday to Akansha Chugh, but she did not get it, their records say it has been delivered but they are not showing any proof or delivery receipt on mail.i have been calling them since 22nd december but no resolution has been given

I received the damaged smartphone. Then i called amazon customer care which they approved & told me to issue a replacement in 2 days. After 2 days, When delivery executive came with new product, he deny to give me cuz he is not updated by their courier service to collect the damaged phone. So i asked for refund from amazon & they assign the pick up for my smartphone.
But till today no one came to collect their smartphone...
My money is blocked. I paid 23k just for the damaged phone. I've had so much trust & faith in amazon & with their services & now I'm really disappointed.

I'm enclosing the attachment.
Kindly Please help me..

Aman jain
[protected]
[protected]@outlook.com

I ordered a cab on dated 29th dec 2019 at make my trip and avail offer get 10% back or up to rs 1000 on amazon shopping. Clicking on that offer after that make my trip app open and i payment through amazon pay through my credit card details. But they (Amazon customer care) refuse that you can't availed offer properly through entered coupon manually. There reply was not satisfied. Please do the needful at my end.
Thanks and regards

Hi,

This is in reference to the below product i purchased on amazon which was delivered on 28th dec, 2019.

(Hikvision ultra hd 5mp cameras combo kit 8ch hd dvr+ 8 bullet cameras +2tb hard disc+ wire roll +supply & all required connectors)

We called the technicians to come and setup the cctv on 29th dec, 2019 paying an additional ₹3000. They finished setting up the 5 cameras, wiring for all the cameras. However, while setting up the turbo hd dvr, it was noticed that the hard disk which came along with the combo was not getting recognized and it is defective. The technician tried with their hard disk to check and it worked fine.

Now when i reached out to amazon customer service they are just stuck with 2 options. Either remove everything which is already setup and send it back to them for a completely replacement or refund and can’t replace the hard disc alone which is defective.

They are not logically understanding the fact the it is not possible to remove all the wiring which is setup with clip nails for the individual connections to the 5 cameras.

I want the hard disc to be replaced immediately. Please provide me a solution which is other than removing all the cameras and wiring. I cannot spend another ₹3000 to remove all the wiring and the cameras and again spend another ₹3000 for putting back the wiring and cameras.

If you are not able to resolve my issues then please provide me with the escalation contact immediately.

Awaiting your response...

Regards,
John hubert
[protected].

I have purchased the vaseline 400ml on 7th dec, it has been delivered on dec 10 th, the pre payment has been done from my credit card rs.224.25.
Again delivery exicutive has collected money from my family member rs.230/-.
So, i have requested for refund. But till now i didn't get any resolution. This is delivery exicutive number [protected]he is collected money for prepaid order.

Please resolve the issue asap.

On 23rd of dec i had placed an order of samsung m30 which was delivered to me on 26th dec and the box piece seal was broken and the main item that is the phone was missing.
There was only a charger and its cord left.
I immediately contacted the customer service and they are just asking me to wait and it's been 3 days now and i received no update and they aren't even doing anything about it and when am calling them they are just asking me to wait for 5 more days.
I need the product asap.

My amount rs 1511 is not refund in my account from Amazon.acording to Amazon customer my amount is refunded on 19 dec.he giving me refund refrence number 516972.but sbi bank customer told me your account is not refund.kindaly help me sir

Dear amazon customer care order no[protected], purachase samsung m-30, gradiant black clour, mobile price-15999/-, order date-24/12/2019 via prepaid transaction no-[protected], and delever at-28/12/2019 but received different model samsung j-7, its very cheating me amazon, i am very sad, camplain to amazon customer care but not recently any action so i am camplain to national counsumer girevane camplaeno-1817943, camplain date-28/12/2019, its warning amazon why cheating me, plese amazon return this product and refund or replacement provide otherwise i counsumer form court case raies against amazon froudindg. It's camplain against amazon please nessary action. Shobha kumari

I purched product order id:[protected] on 24/12/2019 named sports fitness weight of 20kg pvc material as mention in discretion of amazon online. As ordered one received on 27/12/2019 whole opening the product the plastic gym moulds were filled with sand and tiny stones.
As they were mention that 20kg of pvc material but they provide me plastic moulds containing sand tiny stone.

We have ordered Malabar gold chain on 9th of august and returned on 14th august. Since the refund is not processed from amazon.

Attached is the ordered deatils
We are following up with amazon team but we are not getting proper response from them, .
In every call they ask us to wait for 5 working days.
Attached are all mail when we contacted amazon team.

Sir/madam
(I didn't get refund in given timelines from #amazon) amazon intiated refund on18-dec-2019 but the refund amount is not debited in my bank account
I want my refund amount as fast u can
I contacted in bank they told u to send mail for this email
Account number:-[protected]
Name:-kancharana kousalya
Transaction date:-11-dec-2019
Refund intiated on -18-dec-2019
Id :-2qunw5i40000k2nyf9yg

Exchange for 2 products had been requested. But no one came to pick up the items, so refund was not given for both the products. Its been almost 2 months now. Its pathetic way of cheating and not returning the customers money. I want my hard earned money. I am an esteemed customer of amazon since many years, but now amazon has cheated and not refunded my money., inspite of several requests.

I was charged $13.90 by amazon prime for a monthly fee and i do not have an amazon prime account called them to talk to them about it was told i need to go through my bank to dispute it. Have tried to go on line to cancel it myself and a will not allow me to cancel it. It says to go to amzn.com/bill, wa to cancel and i get this instead. The web site says i canceled my membership may 2018. This has messed up my checking account. Now i have to fix the mess this has made.

On 30 th November i paid a bill through amazon pay. I have reference id, but they said that on that day no transactions made by me. How cheater they are!!!
I want my money back. This month i got green bill. Amazon give my money back

I have ordered for redmi 7a from amazon on 20.10.2019. The details of the cost of the mobile as per the order is :- subtotal rs.4999-instant cash discount rs.499. Accordingly i have paid rs.4499 in total.
There were two offers, first is rs.499 i. E. Instant cash discount and second is rs.500 on payment through rupay card which was to be credited as amazon pay balance.
I have ordered with rupay card ending with 4719 but the cashback was not received against which i register a complaint in amazon on 22.10.2019 and many other times and always it has been intimated to me that i am eligible for the offer and the amount will be credited to my amazon pay balance in 2-3 days, but after several requests my cashback has not been credited.
Today i. E. 27.12.2019 i contacted with amazon and it has been intimated to me that i am not eligible for the cashback.
While my friend sonu ordered for the same product on 23.10.2019 and he get the cashback of rs.500 on 24.10.2019.
I said i ordered with rupay card as per the offer condition and asked for the reason why i am not eligible and it has been intimated to me that the detail of the same is not available with them.
Please help.

It's been more than a month and still there is no resolution provided for the wrong product picked up and no refund on the same.
No one have the correct ticket number again they are saying i have to wait for 20 to 25 days which is not acceptable.
I had raised te concern on 22nd November.
Please escalate this.