Amazon India Complaints & Reviews

Hello there, i purchased a boat stone 200a bluetooth speaker with alexa inbuilt fro amazon app on 18 dec 2019 with order id...[protected]
Worth ₹1999. It was in a 10 days return policy which in was denied in the app. I dont know why.

The next day i called the customer service... They ordered a replacement for me on 21st dec which was to be arrived to me on 23 rd dec. It has not been reached me till now. And in the tracking details it is showing that the deliver boys tried to reach me but it was wrong.. Now the update is the item is going back to the seller.

I m calling amazon from a week now daily to get an update. All the executives are giving me false excuses and telling me to wait for 24 hours...

Now my return window is going to close and yet no actin has been the seller or amazon.

Please take a look..

On 16/12/2019 amazon had refunded me rs 1299 but it is still not reflecting in my account. The transaction is done through amazon upi. My account is in state bank of india. Still i not got the refund. As i attached the screenshot of bank transaction from 14/12/19 till 25/12/19. So please help to get my refund in my account. Take action fast as i get refund.

Hi,
I have received a fake product on 25th dec, 2019 my purchase from amazon india for jbl endurance peak bluetooth headphones. I had paid in advance aprox rs. 10000. Now i have raised this issue to amazon for refund as it was a new year gift and i am interested in buying product offline. But amazon customer service saying they are investigating the issue.

I have made full video o[censored]nboxing the product but even than they are saying they are investigating, i am unable to understand what they are investigating. Just on the trust i had paid money in advance but two days have been passed and no revert from them. I am very very disappointed from the service of amazon india as they are completely cheating with their customers by selling these fake products.

I am inclined to bring this issue into the notice of media and as i am an advocate myself i will file a consumer complaint against them in case i would not get any satisfactory reply from them.

I recorded the whole instance in video from my mobile as it was costly product. The size of original hd video is 1.6 gb and i compressed video upto 100 mb so that it can be uploaded on my google drive. Please bear with me as i recorded video with hand and opened the box with other hand. I am also sharing a link of video here for reference.

https://drive.google.com/file/d/12SniYwpNNtBfpx3i25tHT7opIUxR_v10/view?usp=drive...⇄

Regards
Anand pandey
Advocate, delhi high court

I ordered a mobile phone from amazon india and the amount was deducted from my account then i received an email about declined payment and to revise the payment i clicked on the revise payment link and payed through net banking. The other day i received two same mobile phones and amount deducted from both the payments. I called the customer care several times and they haven't taken any action against this.

I bought mobile in Amazon.in, online shopping. i placed it return and the receipt is enclosed, no refund generated yet more than 20 days. I called Amazon customer service many times to resolve the problem but there is no use. They are not initiating to solve problem at their end. Kindly help.thanking you

I have made a purchase for a christmas gift with a guaranteed delivery date of 25th dec 2019. They did not deliver and even refused to give a refund. They keep saying they are investigating but they never call back or give feedback on what’s the issue. As a customer they need to advice me a way forward either give a refund or make a delivery. You cannot keep a customer hanging. Calls to customer service and social media complaints only result in same text book responses.

In the context of my earlier complaint, i would like to clarify again that, i have ordered three items 1. Pink pari (Label) modern art metal table lamp (Multicolour) @ 1499.00, 2. Pink pari modern art metal table lamp bedroom bedside lamp @1400.00, 3. Beverly studio terracotta 10-inch shade table lamp (Multicolour) @1499.00, from amazon: order date: 30-nov-2019, order #[protected], order total - rs.4398.00 (For 3 items) of which no.3. Beverly studio terracotta 10-inch shade table lamp (Multicolour) @1499.00, was delivered on 6th december 2019 and the other two 1. Pink pari (Label) modern art metal table lamp (Multicolour) @ 1499.00, 2. Pink pari modern art metal table lamp bedroom bedside lamp @1400.00, were not delivered. But i was notified that the order was delivered saturday 21 december 2019
I also found out that some of my consignment 1. Orders #[protected], 2.[protected], 3.[protected] returned to the seller by pretexting that customer refuse/return order, the address couldn't be found etc.
I am a regular buyer of amazon.in shopping site. But this will make me distrust for future deal.

My name is rimjhim srivastava and i had ordered mamy poko pants large extra absorb diaper of rs.1049 in amazon on (16/12/2019) and after 17/12/2019) i returned this order due to personal reason. And on (18/12/2019) amazon initiated the amount to my bank account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but bank of india doesn't have such policy. So please kindly respond to this complaint it's very urgent. My account number is ([protected])
Thanks you sir

I have purchased one mobile lenovo-a526 vide order number[protected] dated 23, 12, 19 delivered on 26.12.19 at 11 am this is sold to amazon by classic gift 226 civil street ghumar mandi ludhiana-141001 punjab, this is defective peace delivered it has no on - off switch.
This is simple case of cheating under section ipc 420.
Why amazon is involved with such kind of cheater,
Please immediate replace this peace or refund my money other wise i will take appropriate action against classic gift and amazon.

Invoice number - pb[protected] dated-23.12.19

Ramesh kumar sapra - advocate

115-1116, shubahm plaza-sector-16 faridabad-121002 (Haryana)

Phone -[protected]

I had ordered a sticker for my Audi A4 at Amazon India vide order no.[protected] from supplier RISHIL WORLD Aluminium Alloy Car Steering Wheel StickerBody Emblem Trim for Audi A3/A4/A5/Q5/Q7 | B07RTMGK68 (
AMBG[protected] on 27.11.2019. On tracking my order the status shown in tracking as delivered on 21st itself to some other location in Chandigar. I had sent many request over Customer Care and even called them over phone. But still on proper response and find outs.

Please stop making your customer fool all the time. Because of customer like us, amazon is growing in india. I was not expecting such poor service on occasion of christmas.
Please fire vineeta from customer service team.
I ordered a phone in wrong address, when i contacted this # vineeta, she put my order on replacement and processed it again on same address next day which we discussed about address change. And now they cancelled the order and arranging money in my account in 3-4 days. #. I will take you to consumer court and sue you for this pathetic customer service.

We have ordered the subjected product during diwali sale but did not receive the product even 10 days after the expected delivery date though we had been constantly checking with the customer service about the product delivery. After multiple discussions with customer service we finally requested for cancellation of the order and asked for refund. They have initiated the refund on november 23. But till date we have not received the amount in our bank account. Upon checking with the amazon customer service they asked us to check with the respective bank branch about the transaction which amazon has initiated and indian bank has acknowledged the transaction. Amazon has provided us with utr which is the refund reference number for their transaction. We have checked this utr with the respective branch officers in the bank and they said that they do not have any transaction with this number.

Kindly let us know the status of this utr which i have attached in the image and help us to get the amount back.

Contact details:
Mobile - [protected]
Mail - [protected]@gmail.com

Thanks & regards,
Sreekanth v.

Today i have received the above appliance in a broken condition one side pushed in. It cannot be used. Packing is horrible. I have never received any
Parcel from amazon in such a horrible condition and careless packing. Even the outside metal ring has been bent
Even the outside cover is all torn and damaged condition
Please return and refund this item.

I have ordered womens chappals in amazon and msg cane ut will be delivered by 25 or 26 it means today item came now but yesterday i found some number of [protected] number he talked to me yesterday and said he will refund it through google pay 200 rs to my account i called today morning he said if your account contains 5000 rs then only he will refund 198 otherwise they will not refund me u gine to bank i told him my bank details on card 16 digits and cvv he deducted money 2398 rs mini statement i have tajen so please punish him immediately sir please help me out of this sir please refund my money sir

Two unauthorized transactions happened from my amazon pay account on 22nd november 2019 and 13th december 2019. When reported to amazon, they sent a mail stating transactions have taken place from one of my family member and closed the issue. I replied on that mail again acknowledging them nobody else except me handles my account. They did not reply to that mail and followup mails after that. When i called again their customer service team hanged up the phone saying their expert service team will contact me within 24 hours. But nothing happened. After 24 hours i called again and got same response.

Also my account is locked and being a prime member, i am paying the prime membership for last some days. Request for some resolution.

We ordered winter coat which cancelled by the seller and said the amount refunded in my ac [protected]
3363.67 dt 25/11/2019 ref no igahhse0l3
1817.73 dt 24/11/2019 ref no same as above
Till date i have not received the amount
I also complained the sbi where my ac is, they said there is not any amount received
I have talked several times with your customer help person but no result
How it is possible that refund initiated on different dates can be same ref no.
Please look into the matter and look that the refund amount is credit in my above mentioned account.

Sir i have order diaper of worth rs 1398 on 16th december and paid online. Address is totu majyat, shimla, h. P.
I am really disheartened by the service provided by your company to your customers. Inspite of charging delivery charge we are not getting our material at home. Delivery boys always put the order at any store according to their comfort. So why you charge home delivery charge.
This time also the delivery boy called in the morning on 23 december about the delivery of order. At 1 p. M. I called back about where he put the order
But instead of giving right information he used false languages. His phone no is [protected]. Now i received the msg that delivery was given to the customer on 23 but i haven't received the order till now. Tracking no. Is[protected].
Please solve the matter otherwise i have to take help in the consumer court.
And give best service to your customers from whom you gets benefits.

Just got the car vacuum cleaner delivered from amazon under order#[protected] dated 21st december, 2019.
I have the following problems:
1. The front piece of the vacuum cleaner is broken/chipped off (See photo attached).
2. The item did not seem clean and appeared to have been used.
3. "mammoth" name does not appear anywhere on the package or the product. So how do i know that this product is "by mammoth"?br...

I had ordered a Vivos1 phone worth 14000 on 5th December. But I cancelled the order due to some reason. I was assured that my refund would be completed within 5-6 business days. today it's 23rd December and I haven't received my refund yet. I've called them, chatted with them yet they are irresponsible. They told me that they've already initiated the amount but its not reflected in my account. I even went to my SBI branch and asked them but they said that there has been no such transaction. Now when I called amazon customer service they sent me a pdf to charge a dispute form.
I request you to look into this matter and I would be grateful if you could solve this for me. I've mentioned the necessary details below:
Date of incident: 6th December 2019
refund reference: 127252

Since last week, I am getting lot o[censored]nsolicited calls from different numbers saying they are calling from Amazon customer care and are asked if all orders are delivered. Some 200 paybalance will be credited to my account. They also sending OTP to my mobile
no. I hanged up saying I don't need any gift voucher.

Now I got a mail saying my amazon account p/w has been
reset as per my request, when I did not ask for any p/w reset.

The caller no.s are [protected], [protected], [protected]

Please block my account temporarily.