Amazon India Complaints & Reviews

Hi,

This is in reference to the below product i purchased on amazon which was delivered on 28th dec, 2019.

(Hikvision ultra hd 5mp cameras combo kit 8ch hd dvr+ 8 bullet cameras +2tb hard disc+ wire roll +supply & all required connectors)

We called the technicians to come and setup the cctv on 29th dec, 2019 paying an additional ₹3000. They finished setting up the 5 cameras, wiring for all the cameras. However, while setting up the turbo hd dvr, it was noticed that the hard disk which came along with the combo was not getting recognized and it is defective. The technician tried with their hard disk to check and it worked fine.

Now when i reached out to amazon customer service they are just stuck with 2 options. Either remove everything which is already setup and send it back to them for a completely replacement or refund and can’t replace the hard disc alone which is defective.

They are not logically understanding the fact the it is not possible to remove all the wiring which is setup with clip nails for the individual connections to the 5 cameras.

I want the hard disc to be replaced immediately. Please provide me a solution which is other than removing all the cameras and wiring. I cannot spend another ₹3000 to remove all the wiring and the cameras and again spend another ₹3000 for putting back the wiring and cameras.

If you are not able to resolve my issues then please provide me with the escalation contact immediately.

Awaiting your response...

Regards,
John hubert
[protected].

I have purchased the vaseline 400ml on 7th dec, it has been delivered on dec 10 th, the pre payment has been done from my credit card rs.224.25.
Again delivery exicutive has collected money from my family member rs.230/-.
So, i have requested for refund. But till now i didn't get any resolution. This is delivery exicutive number [protected]he is collected money for prepaid order.

Please resolve the issue asap.

On 23rd of dec i had placed an order of samsung m30 which was delivered to me on 26th dec and the box piece seal was broken and the main item that is the phone was missing.
There was only a charger and its cord left.
I immediately contacted the customer service and they are just asking me to wait and it's been 3 days now and i received no update and they aren't even doing anything about it and when am calling them they are just asking me to wait for 5 more days.
I need the product asap.

My amount rs 1511 is not refund in my account from Amazon.acording to Amazon customer my amount is refunded on 19 dec.he giving me refund refrence number 516972.but sbi bank customer told me your account is not refund.kindaly help me sir

Dear amazon customer care order no[protected], purachase samsung m-30, gradiant black clour, mobile price-15999/-, order date-24/12/2019 via prepaid transaction no-[protected], and delever at-28/12/2019 but received different model samsung j-7, its very cheating me amazon, i am very sad, camplain to amazon customer care but not recently any action so i am camplain to national counsumer girevane camplaeno-1817943, camplain date-28/12/2019, its warning amazon why cheating me, plese amazon return this product and refund or replacement provide otherwise i counsumer form court case raies against amazon froudindg. It's camplain against amazon please nessary action. Shobha kumari

I purched product order id:[protected] on 24/12/2019 named sports fitness weight of 20kg pvc material as mention in discretion of amazon online. As ordered one received on 27/12/2019 whole opening the product the plastic gym moulds were filled with sand and tiny stones.
As they were mention that 20kg of pvc material but they provide me plastic moulds containing sand tiny stone.

We have ordered Malabar gold chain on 9th of august and returned on 14th august. Since the refund is not processed from amazon.

Attached is the ordered deatils
We are following up with amazon team but we are not getting proper response from them, .
In every call they ask us to wait for 5 working days.
Attached are all mail when we contacted amazon team.

Sir/madam
(I didn't get refund in given timelines from #amazon) amazon intiated refund on18-dec-2019 but the refund amount is not debited in my bank account
I want my refund amount as fast u can
I contacted in bank they told u to send mail for this email
Account number:-[protected]
Name:-kancharana kousalya
Transaction date:-11-dec-2019
Refund intiated on -18-dec-2019
Id :-2qunw5i40000k2nyf9yg

Exchange for 2 products had been requested. But no one came to pick up the items, so refund was not given for both the products. Its been almost 2 months now. Its pathetic way of cheating and not returning the customers money. I want my hard earned money. I am an esteemed customer of amazon since many years, but now amazon has cheated and not refunded my money., inspite of several requests.

I was charged $13.90 by amazon prime for a monthly fee and i do not have an amazon prime account called them to talk to them about it was told i need to go through my bank to dispute it. Have tried to go on line to cancel it myself and a will not allow me to cancel it. It says to go to amzn.com/bill, wa to cancel and i get this instead. The web site says i canceled my membership may 2018. This has messed up my checking account. Now i have to fix the mess this has made.

On 30 th November i paid a bill through amazon pay. I have reference id, but they said that on that day no transactions made by me. How cheater they are!!!
I want my money back. This month i got green bill. Amazon give my money back

I have ordered for redmi 7a from amazon on 20.10.2019. The details of the cost of the mobile as per the order is :- subtotal rs.4999-instant cash discount rs.499. Accordingly i have paid rs.4499 in total.
There were two offers, first is rs.499 i. E. Instant cash discount and second is rs.500 on payment through rupay card which was to be credited as amazon pay balance.
I have ordered with rupay card ending with 4719 but the cashback was not received against which i register a complaint in amazon on 22.10.2019 and many other times and always it has been intimated to me that i am eligible for the offer and the amount will be credited to my amazon pay balance in 2-3 days, but after several requests my cashback has not been credited.
Today i. E. 27.12.2019 i contacted with amazon and it has been intimated to me that i am not eligible for the cashback.
While my friend sonu ordered for the same product on 23.10.2019 and he get the cashback of rs.500 on 24.10.2019.
I said i ordered with rupay card as per the offer condition and asked for the reason why i am not eligible and it has been intimated to me that the detail of the same is not available with them.
Please help.

It's been more than a month and still there is no resolution provided for the wrong product picked up and no refund on the same.
No one have the correct ticket number again they are saying i have to wait for 20 to 25 days which is not acceptable.
I had raised te concern on 22nd November.
Please escalate this.

Hello there, i purchased a boat stone 200a bluetooth speaker with alexa inbuilt fro amazon app on 18 dec 2019 with order id...[protected]
Worth ₹1999. It was in a 10 days return policy which in was denied in the app. I dont know why.

The next day i called the customer service... They ordered a replacement for me on 21st dec which was to be arrived to me on 23 rd dec. It has not been reached me till now. And in the tracking details it is showing that the deliver boys tried to reach me but it was wrong.. Now the update is the item is going back to the seller.

I m calling amazon from a week now daily to get an update. All the executives are giving me false excuses and telling me to wait for 24 hours...

Now my return window is going to close and yet no actin has been the seller or amazon.

Please take a look..

On 16/12/2019 amazon had refunded me rs 1299 but it is still not reflecting in my account. The transaction is done through amazon upi. My account is in state bank of india. Still i not got the refund. As i attached the screenshot of bank transaction from 14/12/19 till 25/12/19. So please help to get my refund in my account. Take action fast as i get refund.

Hi,
I have received a fake product on 25th dec, 2019 my purchase from amazon india for jbl endurance peak bluetooth headphones. I had paid in advance aprox rs. 10000. Now i have raised this issue to amazon for refund as it was a new year gift and i am interested in buying product offline. But amazon customer service saying they are investigating the issue.

I have made full video o[censored]nboxing the product but even than they are saying they are investigating, i am unable to understand what they are investigating. Just on the trust i had paid money in advance but two days have been passed and no revert from them. I am very very disappointed from the service of amazon india as they are completely cheating with their customers by selling these fake products.

I am inclined to bring this issue into the notice of media and as i am an advocate myself i will file a consumer complaint against them in case i would not get any satisfactory reply from them.

I recorded the whole instance in video from my mobile as it was costly product. The size of original hd video is 1.6 gb and i compressed video upto 100 mb so that it can be uploaded on my google drive. Please bear with me as i recorded video with hand and opened the box with other hand. I am also sharing a link of video here for reference.

https://drive.google.com/file/d/12SniYwpNNtBfpx3i25tHT7opIUxR_v10/view?usp=drive...⇄

Regards
Anand pandey
Advocate, delhi high court

I ordered a mobile phone from amazon india and the amount was deducted from my account then i received an email about declined payment and to revise the payment i clicked on the revise payment link and payed through net banking. The other day i received two same mobile phones and amount deducted from both the payments. I called the customer care several times and they haven't taken any action against this.

I bought mobile in Amazon.in, online shopping. i placed it return and the receipt is enclosed, no refund generated yet more than 20 days. I called Amazon customer service many times to resolve the problem but there is no use. They are not initiating to solve problem at their end. Kindly help.thanking you

I have made a purchase for a christmas gift with a guaranteed delivery date of 25th dec 2019. They did not deliver and even refused to give a refund. They keep saying they are investigating but they never call back or give feedback on what’s the issue. As a customer they need to advice me a way forward either give a refund or make a delivery. You cannot keep a customer hanging. Calls to customer service and social media complaints only result in same text book responses.

In the context of my earlier complaint, i would like to clarify again that, i have ordered three items 1. Pink pari (Label) modern art metal table lamp (Multicolour) @ 1499.00, 2. Pink pari modern art metal table lamp bedroom bedside lamp @1400.00, 3. Beverly studio terracotta 10-inch shade table lamp (Multicolour) @1499.00, from amazon: order date: 30-nov-2019, order #[protected], order total - rs.4398.00 (For 3 items) of which no.3. Beverly studio terracotta 10-inch shade table lamp (Multicolour) @1499.00, was delivered on 6th december 2019 and the other two 1. Pink pari (Label) modern art metal table lamp (Multicolour) @ 1499.00, 2. Pink pari modern art metal table lamp bedroom bedside lamp @1400.00, were not delivered. But i was notified that the order was delivered saturday 21 december 2019
I also found out that some of my consignment 1. Orders #[protected], 2.[protected], 3.[protected] returned to the seller by pretexting that customer refuse/return order, the address couldn't be found etc.
I am a regular buyer of amazon.in shopping site. But this will make me distrust for future deal.