Amazon India Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: cashback not received on transection

The issue that i have experienced was: on yesterday i had collected offer on amazon app on health xp rs 300 cashback on transaction rs 3000 or more. After that i have successfully completed transaction but rs.300 cashback not received yet. Many time contact him but not solve my issue. Pls help me. Give my rs.300 cash back now

Mo. [protected]

I ordered a mobile phone samsung galaxy m30s date 4 october 2019, reach me on 7th october 2019, that time i was paying by amazon qr code scanner to scan from my banking app scanner and payment was debited from my bank account instently, i show debit massage to delivery boy but he did not give me product, and my money dabitd,
I fill a charge disbut form in bank, i get answer of charge disbut form is - money claimed by merchant but, amazon not any response to me, not give me phone or not give me money,
Please send my money or mobile,
It's very disappointed me,

I would like to bring you in notice that i have purchased a mattress with order number in.in the product terms and condition it is clearly mentioned that product has “risk free trail period of 100 days”. I even called amazon care on 24th november and i got an reply from your customer service that in case i do not like the product in trial period i should contact the seller and they should pick up the product as per terms and conditions...

Amazon is selling fake supplements. I recently bought a gold standard whey protein from amazon. The flavour ordered was Rocky road but i received Vanilla ice cream and that too in pathetic condition. The product description said that the item is returnable in 10 days but when i tried to return the team mentioned that they need 5 days to investigate before they can return the product. The product is evidently fake, anyone who uses the product can say simply by looking at the box. There are no importer stickers on the box as well.
I am stuck with the ordered supplement and amazon is not ready to support the customers.
The order id is[protected]
My mobile number is [protected]

Dear sir
I recharged 449 plan on 23 november 2019 but it failed 449 deducted from BOB debit card also checked statement of bank of baroda after that not refunded many time called customer care but not resolved amazon gave me reference id of transaction 74332749328932763355968 and order id is[protected]
kandly cheque and refund it

I have recharged my jio mobile for rs 599 but during transaction the electricity supply was cut and the lap top was switched off.
Later i again went for recharging and they asked me to pay rs 599 and i paid. This was on 7th december 2019. I got the message twice with different transaction numbers. I complaint with amazon but it did not paid heed and after that the transaction of 7th december was also removed from my account. I am feeling cheated. Resolve the issue

I ordered the sony x1000 wireless bluetooth headset order id:[protected]
I had received wrong the product name jabra headset so i same day file the compliant on to amazon customer support they taken 10 days to investigation after 10 days they create the return pickup on pickup day delivery agent deny the product due to amazon team not given the wrong product statement then i called to amazon they said i created new pickup on next pickup you will not facing the same things i mentioned this so you need to worried about this thing but again n again did the same thing since one month n amazon till day not resolved the my problem they just harassing to the people i need resolution

I ordered two items on amazon website and opted for pay on delivery. It's given in the website that i can pay either by cash or by card.
I was to get the product by dec 10. On dec 10, i got a message from amazon saying, "arriving today: (Product)... & 1 item will be delivered by amzagent (Contact no: & pin). Pay rs. (Amount) by cash/card. Track: (Website link)". Around 7.15 a. M. A delivery agent came with the package. The total cost of 2 items was rs. 1497/-. I gave him three new 500 rs notes. He said he would accept card only. Left without giving the package to me, saying he would come again the next day. Around 7.30 a. M. I made my first call to amazon customer care, informed the issue. I was told a complaint has been raised and that i would get the package by 9.00 p. M. That day.
Later, i got a message saying, "we could not deliver your order with (Product) we will re-attempt on 11-dec. If you were not contacted, tell us: (Website link).
Around noon i got a call from the delivery agent and repeated that he would not accept card. I called amazon customer care again. The executive told me that it's up to me if i would pay by cash or by card and that i would get the package that day itself. Around 8.00 p. M. I made a call to the customer care again. The executive asked me to wait till 9.00 p. M.
My fourth call was made after 9.00 p. M. The executive told me that dec 10 is an estimated date. Delivery could be expected 5 days beyond the estimated date, as against the guaranteed delivery. He assured me that the same delivery agent would not be coming the next day, and such an issue would not be happening again.
In between, i made a few calls to the delivery agent on the contact no: provided by amazon. Once or twice he did puck my call up but repeated he couldn't take cash.
The next day, i got a message from amazon saying,"arriving today: (Product) & 1 item will be delivered by amzagent (Contact no: and pin). Pay (Amount) by cash/card. Track: (Website address). Around noon, i got a call from the same delivery agent and i asked him to leave the package with my maid and that he would be given the payment by cash. He said he wouldn't take cash, would come again tomorrow and cut the call. Again, i received a message saying that delivery was attempted and could not be delivered again. I contacted customer care again. They told me that a complaint has already been raised. Issue has already been escalated and it that the delivery agent had given the following reason for not accepting cash payment: "... Customer gave old notes. So the delivery agent asked the customer to initiate electronic payment...". I told the executive that it was a blatant lie. The agent was just adamant that he wouldn't accept cash. I was told that the matter would be escalated. I called up the delivery agent more than 10 times. Once, my call was picked up. I asked him about his reporting to amazon that i gave old notes. He just cut the call without saying anything. None of my calls after that were answered.
I contacted customer care again. I told them i wanted the package desperately and that it shouldn't be returned. I also asked him to give me the location and contact no: of the amazon facility at thiruvananthapuram, so that i can collect the package personally. The executive assured me that it wouldn't be returned and that i would be getting it before dec 15. They would deliver the package to me, no need for me to collect it from the amazon facility.
I didn't get the package on dec 11 as well. On dec 12, when i checked my account, it was shown that the package was returning to the seller. This is the status of my order until now.
I contacted customer care again. The agent said, the return process has already been initiated. They couldn't do anything more than giving me a call back. I asked thrm to give me a contact no: of someone who can something about it. But the maximum they could do was to offer me a call back. Well, i didn't get a call back! Not a single call was made to me from amazon!
It's dec 16 today. I haven't got my package yet.
Worst customer care service ever!!! No contact no. Other than the customer care no. Every time we make a call, we get a different customer care executive and none of them cannot do anything more than escalating the issue. No call backs to check if the issue is resolved. No platform to express customer grievance. No e-mail id. No messaging option. No effort to deliver packages on time. Pointless assurances. Not even a single dependable contact person.

Highly pathetic service by amazon.
I had placed my prepaid order, and next day i got sms that 3out of 5 is been cancelled. When i ask reason to customer care then she was blank.. She had no answer for this, first she she it's a bank fault so that ur payment not done successfully, when i assure that i already received bank sms for payment deduction and so it's amazon fault because not all item is cancelled. Then she accepts yes it is may be out of stock so ur order been cancelled.
Why amazon showing products available in their bucket if they haven't. Pathetic service

The product i ordered have failed to reach me and it says it is lost. I ordered it on 29th november and it hasn't reached me yet. Its been a month and i paid for this delivery. I require an urgent refund of my money. I contacted their costumer care and they have not given me a positive response. And the application is bugged, as i try to cancel the order and get my money back its just showing return option. How can i return a product that hasn't even reached yet. This is so bad from amazon as they cant even full fill costumer satisfaction. I need my money atleast or i need something i return. I think this is a cheating case. I searched the delivery company and it is never rated good and it is supplied by amazon
. Now amazon is selling fake products more often. I even got a fake suppliment on my last order. I need a refund asap. I will never order from amazon again.. I have been a happy customer for so long and now you guys made me feel terrible.

I have ordered the nta ugc net/set/jrf general paper book on 29th october 2019 but still now i didn't received the book and also i payed the amount of that book on that day itself. What is the reason? My order details are order#d[protected] and placed on tuesday 29th october 2019, so please refund my amount of 310.65 if you are unable to deliver the book.

Your refund of rs.13140.00
100.00 has been processed successfully on[protected]
[protected]. The amount should reflect in your account by
.

The authorization code (Refund reference number) for the transaction is[protected]
[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.
Till the date we have not received refund from amazon india.

I ordered a product from amazon.in but it failed to deliver the product till 1 month. After that i cancelled my order and ask for refund. After that refund process is done by amazon but still not show to my bank account. Then, i call amazon it says it is done by them to bank, and same thing i tell to the bank also. But both denied from responsibility and i didn't receive my payment till date.

I am having a order of dumbles in my selling account and i am asking from the person who activated my account to help me and he is not recieving any call or not giving me any responce on msg also his nam is prakhar cont:-[protected], my account is saroj international, meerut contact no:-[protected], is this the service of amazon really bad service for the selling cistomers

I have availed facility of amazon icici credit card. Though i was told that i would get cashback for the purchase that i make on amazon, i just receive the sms on my registered number but no cashback is credited to my amazon account as amazon pay balance. I had raised a complaint also with the customer care but i m only told that the amount is credited to the account associated with the number with which my amazon account is linked. Bt this is false as no amazon pay balance is credited to my account. I would like my balance to be credited to my account from the day i have used the credit card. My phone number linked with the amazon account is [protected]

Hello
I am shop owner for logistic partner for delivering parcels from mumbai 400054.. We are disappointed from amazon management here in *santacruz* as we are paying rent for shop but *amazon* opened so many other shops
1) without proper verification of location
2) new *gumasta* license formation is closed by government but there are many shops made fake gumasta license and given to amazon.. And amazon accept it without proper verification.
3) i think there are some co-managers had taken bribe or by some relation to the person they open shop for logistics.
4) as we are paying the rent with proper documents and location verification but still the parcels distributed to them also and we got less parcels bcz of fake shops.

They have provided me the defective good 3 times all 3 times the product was defective. Product is delivered to my home but showing not delivered to them. I've talked with amazon representative and explained them the whole scenario, got pickup scheduled but every-time the delivery person cancels the pickup without informing me. Even i have tried to contact the delivery person but he don't pickup call. And the amazon team says they will not refund till they don't get product picked up. I have beed daily scheduling and doing conversations with them since 11th nov 2019 but till now but no one is helping. I have also contacted them over social media on their facebook page but no one is bothered to help. I have all the call recordings that have been done with them also.

I ordered a mobile phone which was supposed to be delivered on 9th december. But the whole day i did not get any calls from the delivery executive. By evening the status was delivered. It said that the delivery was received and signed by me. I did not sign anywhere neither did anyone ask for the delivery pin. When i had no clue. I complained to the customer care. They said they have to investigate. On 11th i called and again they said they have to investigate. Today it is 14th and they are still investigating. They are not even allowing me to cancel the order so that i can buy a new one. I told them i lost my phone and because of which i am not able to access my bank account too. But they are not ready to take any step. This happened in bangalore.
Today my brother in delhi had to receive a pair of shoes from amazon. Again morning the status shows delivered when it wasn't delivered at all. The customer care executive is again "investigating".
Increasingly the products are not delivered and amazon customer care harasses by delaying the refund or cancel of the order.
This is like harassment where the money is stuck with amazon. They do not deliver the product or cancel the order and the customer ends up waiting with all the uncertainty.
I need the order cancelled asap and a faster resolution to the problem.

I have order product of 999 rs from amazon.in
On 03-december-2019
I have made payement by two methods 500rs by amazon pay balance
And 499rs by my bank of baroda debit card.
I have cancelled order within few minutes because it was in correct.
So i got refund of 500 rs amazon pay balance immidiately.
But 499rs of card payment not recivied yet.
I have contacted both bank and amazon customer care but no satisfying response. Amazon says to file charge dispute.

My order id :
Order id :[protected]
My refund refernce no:
Refund reference # 234645

Amazon charege me $ 14.95 a month for service i don't use. I had a.99c trail but after that they start charging my credit card for $14.95 monthly. This is no any info how to stop this charge. I have no using any services from amazon. Please let me know were i need to go to stop this charges. How i can find the address to contact with them? I do not want to stop my credit card.