Amazon India Complaints & Reviews

My name is Monuj email id is [protected]@GMAIL.COM which is registered with Amazon. My Amazon account is locked from 16th novembar about 16 days. Reason is that Someone use my amazon account and fraud with my amazon account and Misuse my account and trying to buy something using fake credit card.
After one day i see my account is locked . I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in and [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please reply this mail with attached your credit card details with billing address to Amazon email] but that credit card filled by someone not by me.i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request

I want to inform you That My self Monuj
on 16th novembor My Amazon account is Hacked By some one and some one cheating with my account and Misuesd my Amazon account and Make fraud transaction by Using Fake master card I dont know who use my Amazon account So now My account is lock And I have 13, 999 rupees Amazon Pay balance On my amazon Account but now i try to Shop but can not use my amazon pay balance so I would request You Please Unhold My account Quickly. I hope understand My problem

I had placed an order worth ₹999 with amazon which i had to retun for its pathetic quality. It had to be self shipped. The return page provided the address and all the information to how to ship it back.which i followed religiously and sent it throuh dydc courier by paying an extra amount of 150. I sent d copy of receipt to amazon customer care as well. After many days when i didn't get a refund i enquired at amazon annd they told me the seller didnt receive the product as the address was wrong. They r now teling me to ship it to a different address which is impossible as i dont have d product now. They would only start my refund then.its an amazon fault. Why should i suffer d lose.

Please unblock my phone number [protected] in order to use call me now option. Without that i could not contact amazon in respect of delivery and refund issues which were caused due to negligence of local delivery agents. Please unblock my above phone number asap. I have been a regular customer to amazon.. Recently when i had been to america my phone number got blocked by amazon for reasons unknown. I regret to state that it is very unfair to do so. Please take instant action to resolve this issue. Thanking you with the hope of early settlement.

Hi team,
I have ordered a product (Sparx men sm-385 black honey casual shoe) on this 19th nov 2019. However did not get the same product from your end. And where in the address mentioned on the top of the packaging is mine but inside the box, on the invoice it is the maharashtra address. You can see the same in the attachment as well.
On the same day, i placed a return of the product. Pick up arranged but the courier guy did not pick up the product with mentioning the reason, this is different one and ask us to speak to customer care and mail the courier to team in order to pick the different product. Same was done again and again,
I am contacting you guys again and again but i am not getting any resolution from your end. I had a very good feedback about amazon, now you guys are proving this is the worst.
This kind of service you give to your customer. You delivered the wrong product, and customer is suffering for that.
At least from the amazon we did not expect this kind of bushtit service. What are you guys doing, just to make your customer suffer without any reason.

Order id :[protected]

Hi team,

I have ordered a product (Sparx men sm-385 black honey casual shoe) on this 19th nov 2019. However did not get the same product from your end. And where in the address mentioned on the top of the packaging is mine but inside the box, on the invoice it is the maharashtra address. You can see the same in the attachment as well.

On the same day, i placed a return of the product. Pick up arranged but the courier guy did not pick up the product with mentioning the reason, this is different one and ask us to speak to customer care and mail the courier to team in order to pick the different product. Same was done again and again,

I am contacting you guys again and again but i am not getting any resolution from your end. I had a very good feedback about amazon, now you guys are proving this is the worst.

This kind of service you give to your customer. You delivered the wrong product, and customer is suffering for that.

At least from the amazon we did not expect this kind of bushtit service. What are you guys doing, just to make your customer suffer without any reason.

Resolve my issue asap.

I purchased the xiaomi redmi note 8 from amazon. Theitem came sealed packed but after opening it, i found the sim ejection tool missing in the box. I contacted amazon customer care and they confirmed me they will replace the item for me.7 days went by i contacted them again, they said they can find a return pickup request booked but they cannot do it coz they need some time for investigation and told me they will contact within a couple of days. My first question how xiaomi india is exclusively selling a new launch only through amazon and then accessories in box are missing? Amazon even told me they have packed the item themselves i didn't get what they mean actually now are they doing the retail box packaging as well on behalf of xiaomi. I request xiaomi india to provide me the original sim tray ejection tool at the earliest else i have to take this issue further more of cheating innocent customers like us. Hope to get my problem resolved as soon as possible. I don't think xiaomi will want negative remarks for their brand name for such a small issue. Amaxon was even suggesting me to get a local copied tool from market how shameless they can be selling brand new item at 9999/- and then asking to get local accessories against missi ng accessories in original company packaging.

Contact number - [protected]

I ordered a new product.they didn't deliver on time .and in Amazon application, show product is delivered.i paid money to [protected]@1142.but, after five days .they told that you have to two choice one is replaced or other one is refund .there is no value of time and money .so, i want to refund my money in 3 days .it's better for them.

We ordered lg 21 l convection microwave oven (Mc2146bp, black)
(Sold by: brand authorized sales) costing rs.11400 on 27th nov (Order#[protected]. We received the package by delhivery courier service on 29th nov. After opening the package treo bowls were packed inside instead of our expected product. We immediately contacted customer care raising the same concern. First they confirmed that the order is still not delivered and will be delivered by 2nd of dec while it was showing delivered in app, they told there might be wrong update on app. But when we contacted again saying in app status is still showing delivered, they confirmed the delivery and accepted our complaint. They sent us a mail to confirm it. And conveyed us to wait for next 48 hrs to investigate and get back to us on our complaint. Later when we reached on 2nd to know the update they told that they have initiated investigation and it is going to take 5 more days to have a confirmation about wrong delivery. Now, again when we contacted support they came up with a next date as 9th of nov. Meanwhile they sent us email raising suspision about us that they have seen our order history and it seemed we have larger no of refund cases from us, which is not at all true as we havent returned or replaced anything from amazon before. Last, 12th is the deadline for return of order and we can hear from them on 9th only which might be delayed further leaving us no option for return.

Amazon return id: dbfpbyqkrrma
Order id:[protected]

Nobody has come to pick up the return item for the last one week, every day it is being scheduled for pick up; we wait and no one turns up or calls.

Pleaseensure pick up immediately and refund amount so that i can place an order for a smaller size ladder urgent please
Call me on tel. [protected]

This is my order no[protected] this order was placed on 26th november 2019 and received on 1st december 2019 within in minute i opened box was damaged completely and received wrong product within 10 mints i called customer care mister ratnesh a attend my call and informed about this issue i ordered one thing but received wrong product he promised me that within 1 or 2 days problem will be solved i ask him to send mail what he said but this executive cheated me asking me to wait for 7 days already to receive the product waited for 6 days and get wrong product and still he was asking me to wait for 7 days. After seeing this mail again called executive and mister abbas attended my call and from the beginning he was talking rudely and simply saying amazon policy aim asking him why should have to wait for 7 days but he was talking rudely i need my money back please take severe action against this online frauds looting money from customers asking us to wait for more days. They are not just listening harassing me completely by saying wait for more days why should i have to wait problem is there end and asking me to wait i request consumer to take strict action and please ask them to refund my money

• this one is renewed product it’s not a brand new one even in this they are sending wrong product
• nexvant seller already very worst seller he was cheating customers very badly i will attach screen shot of the seller rating this type of sellers wear encouraging by amazon and cheating customers

Hi

I had ordered for kids trolley suitcase but instead a USB light has been delivered. Submitted the return request but Amazon is not picking up as there some random team is investigating the matter.
Amazon is trying to fraud consumers here.

I have not received the product neither my money back.

I ordered external hard disk from amazon.in, which was a prepaid ordered on 02 Nov 2019. They didn't deliver the product but on 7th Nov they updated in my account that it's delivered and till today its not rectified. When I called them they said that its some issue and asked for more time to deliver. Till today it's not delivered and they just automatically initiated refund today morning without my notice. This is not the resolution in lieu of the problem that I faced, the time I spend, Energy and follow ups I did by calling them everyday. I had plans and promises to gift it to someone when I ordered which became unsuccessful because of the amazon.in. They have failed to the customer service and promise that they do. I want my product. If they were unable to deliver it they should have said within 3-4 days of order and not after a month. I feel depressed and tired because of this and need.

Amazon is doing fraud like this, they are just using some false seller to show products on their website/app. Customers use their app, they earn money, and at the last they just tell that they can't deliver. I have proof of this, there are many orders like:[protected],[protected],[protected]. This is a scam that amazon is running. I contacted all their customer care numbers and they all are favoring seller as they have contract with them for some money.

Iam order aproduct on 29/09/19... And cancelled my product on that day.. Because of cost is too high comparing to selling in shops market... And the amount should not be refund till now.. I will call to the customer care they told me there is no issue from my services.. Issue from the sbi bank.. Giving a reference id and call to the sbi customer service..

I have a $14.13 charge on my current visa bill that's listed to be a charge for amazon prime. I'm not a member of amazon prime, at least not to my knowledge. You gave me a free 30-day membership, but i never agreed to join. I hope i won't be using amazon that often. I'm on a fixed income.
Please refund the $14.13 on my next bill, for i will already have paid this one. Now is this long enough for it to get attention?
Ken futch

Few months before I bought Boat Bass Heads 225 in Ear Bass headphones with one button mic(red)...it has warranty of one year but before that its one side is not working...I tried to contact boat customer care also ur Amazon customer care executive ...bt I am not getting solution ...I don't understand where to go and wht to do ...I think in Nanded there is service center also i tried to find...plz help...as we have purchased from u ...so i will expect from u to solve my problem... Thanking u

Hi team,
I ordered (Order #[protected] 9 products from amazon last month, i got this shipment last week tuesday, that products is not satisfied, becouse i ordered 7 jeans, its totally wrong size and shade colors, then i ordered stainless steel strap but i got leather strap watch and watch dial glass is broken.. Then shoe is look like already used one, the bottom side is lots of scratches. All items had completely incorrect sizes and details its totally rs:9617.00 please help to refund my money.

I raised complaint to amazon cs team and i requested to return this products.. Last month 20th the delivery courier service agent is fully checked the each product and picked up the package.

When i knew the status of the product i took photos of each product, i already sent the pictures to amazon cs team. I have attached all items pictures and the return pickup challan copy.
Please review and refund my money..

I ordered sainex womens casual wedges heel sandal/ladies footwear, order id[protected] on 22.11.2019, and returned it on 30.11.2019 amazon return id: dzgh4zqwrrma, order id:[protected], pickup tracking id:[protected], your refund for the order[protected] of rs.499.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
The refund reference number for the transaction is[protected]. But i didn't received any short of amount till now.

Hello,
My amazon account is blocked because i mistakenly typed wrong credit card details.
I have contacted amazon customer service at least 40 times but they are not responding well. They asked me some details which actually i can't give because i don't have that details. How could i gave them such details which i don't have?
I have also contacted through email but same thing.
Its like i am catched in a vicious cycle of email, call &chat of same thing to different customer executive. Address verification always want same details which i gave them at least 50-55 times.

I have also some money in my amazon pay balance. Which i unable to use because my account is locked.

Hope from here i will get some relief and help.

I bought $76.11. Certified refurbished fire hd 8 tablet (8" hd display, 16 gb) - black.

Order#[protected]. I bought it with a mastercard 2967. I sent back for a refund of $62.40 but still today i don't see any refund on my capital one credit card. When i return the device, they say the refund would be done when it arrived. Since then, nothing happened.
The only refunds i can see from amazon on nov. 16 are $7.17 and $6.41.