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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025
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A
Asutosh Chouhan
from Mumbai, Maharashtra
Nov 26, 2019
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Address: Chakala, Andheri East, Mumbai City, Maharashtra, 400093

I requested for replacement of my product on time, amazon is not replacing my order from last 15 days,
Same product selling by same seller on amazon now and they they are telling me that we don't have availability of this product,
They have mantly harassed me as well as wasted my important time
Amazon is making fool to customers and providing
Please take it up
Thanks
Amazon India customer support has been notified about the posted complaint.
I have received the item on 23rd Nov 2019 against Order #[protected]. The produced quality is not matched with item displayed on amazon site. Kindly look into matter and take the necessary action against vendor.

fraud with customers - Comment #3593451 - Image #0
On 16th oct 2019, i ordered Wilcraft Rucksack(45 ltrs) which was to be delivered on 18th Oct, 2019 but, Amazon Agent Cancelled it without contacting me. Now, One month completed but they are still initiating my Refund.
I order a nike shoe on 5 nov 19 they sent us used and diffrent product and they are not helping only they are saying we pick a product on this day but always they are denied so pls help me
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    I
    iAjayYadav2
    from Mumbai, Maharashtra
    Nov 25, 2019
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    I order an item from amazon during sale period but they just delivered the empty box so i raised a complaint where team says that they have taken the complaint and soon come with the resolution. But its been 13 days now and every time they are just increasing the timeline and the worst part is on 28oct 2019 they promised me that i will get the refund on 30th oct and when i contacted on 30th they again told me tgat they are working on this and i have to wait more.

    Is it some kind of joke for amazon for just doing fake promised.

    Being a prime and regular daily basis customer i deserve son quick action but they don’t care and just ignoring.

    I thought amazon will take prime customer priority but i’m wrong they don’t care anything.

    Order[protected]
    Amazon India customer support has been notified about the posted complaint.
    Refund status references number[protected] to kindly raise a charge dispute
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      S
      Sam Angre
      from Pune, Maharashtra
      Nov 25, 2019
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      Address: Pune lane 7a tingrenagar, 411032

      Hi I am a customer of Amazon for along timr and have a prime membership as well. week ago I had ordered a syska power bank whci was defective and was told by Amazon that it will b picked in 72 hrs now it's been 3 weeks no has come to pick the same and Amazon complaint department told me that they cannot assure that they will pick up the order and hence cannot do anything so my money has stuck so request you to look into the same
      Amazon India customer support has been notified about the posted complaint.
      Reference no : 521144
      ammount refunnd ammount 599
      is not refund
      Refund amount not received in bank account. Amazon refund reference no is 917874
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        V
        vinithkumar23
        from Bengaluru, Karnataka
        Nov 25, 2019
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        Address: 3/97, Parashuram Nilaya, Doddi Street, behind narasimha swamy temple, maddur, Mandya, Karnataka, 571428

        Hi,

        Order has not receive, but delivery guy changed status as delivered and also mentioned customer has signed.

        ORDER #[protected]

        I called delivery guy, he said "I won't come to your address, you will collect it our amazon courier garage."

        why i need to go and collect ? why this person is not delivery to my home?

        I raised complaint to Amazon customer care, but no use. still my issue was not solved. Amazon CC asked to cancel my item. why I need to cancel my item?
        Amazon India customer support has been notified about the posted complaint.
        The applams are discoloured, black spots.
        Spoke to the company customer care. They redirected me to complain to you.
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          ரௌத்திரன் தீ
          from Mumbai, Maharashtra
          Nov 25, 2019
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          I was ordered on pubg trigger for my brother birthday on november 20. But stil product not received. I don't know why late. But i'm so much of hurts. And missing my birthday surprise party. That gift was too small but does not matter. Order date is november 6. Today date is 25. How to expline that pain. So please help me for receiving my prodect. And finely my english is very weak i know. Please helf me. Thanks you...

          By moorthi
          Amazon India customer support has been notified about the posted complaint.
          I had ordered a product which amazon itself cancelled due to some reason, i payed the amount from nri account. How can i get the money back?
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            V
            Vinod Chaligeri
            from Mumbai, Maharashtra
            Nov 25, 2019
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            Address: Raichur, Karnataka, 583229
            Website: Amazon

            I bought product from amazon and returned it but amount is not refunded yet amazons said the process was initiated on 23/10/2019 but till now its not refunded so please resolve this issue asap ref no in[protected] i called contact center of sbi and they asked me to visit branch but branch people are saying its not done with branch,, contact sbi care
            +2 photos
            Amazon India customer support has been notified about the posted complaint.
            Amazon.in has a product which i want to buy for the given price but when i try to 'BuyNow' or 'Add to cart'. The site does not add the same. I want to buy that product and it is fault from Amazon side. Very unsatisfied with the sercives.

            about amount not refunded - Comment #3593393 - Image #0
            about amount not refunded - Comment #3593393 - Image #1
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              A
              Anjasha
              from Noida, Uttar Pradesh
              Nov 25, 2019
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              Address: B1-2104, Ajnara Homes, Sector 16B, Greater Noida West, Ghaziabad, Uttar Pradesh, 201009

              I had ordered for this jacket but i have received car seat leather parts, i cant believe how can they do this kind of mistake, i was waiting for my jacket and look what i got, i will make sure i don't order from here anymore coz i paid already. And also one person came for pick up and said that i have intentionally exchanged the product and contacted for pick up because that package has a written slip which say there is jacket inside but actually once i opened i found a car seat leather parts. I want my jacket and good customer service from amazon and also will make sure i don't buy any product from kefi outdoors.
              Amazon India customer support has been notified about the posted complaint.
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                A
                arpya74
                Nov 25, 2019
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                Address: Anand, Gujarat

                I am complaining regarding my order no.[protected] and the tracking no. Is[protected].. The package is on name o[censored]sha pandya to be delivered on 23rd november, 2019 between 9am to 11am by delivery agent no. [protected].. We still did not received the package yet and the delivery agent singed as delivered on my mother usha's name saying that he handed to her.
                My brother keep calling and texting now agent agreed that he has the package and delivery guy made a mistake.
                +1 photos
                Amazon India customer support has been notified about the posted complaint.
                Nov 25, 2019
                Updated by arpya74
                I don't trust anymore amazon as how come a person can sign on my name and say its delivered, if the issue isn't solved i will register and FIR and go through consumer Act..

                Nov 25, 2019
                Updated by arpya74
                This is all proofs

                Nov 25, 2019
                Updated by arpya74
                Money or refund doesn't matters we have crorces customer in worlds does online shopping through amazon if the agencies or companies keep doing this kind of fraud to the customer then i believe Amazon will have to lose the business..How can somebody sign and say delivered and turn off notification like i was supposed to get message or delivery email even he turned off the notification on system.
                Like tomorrow bank officers will be like ok customer signed and they will also withdraw money then what.. this is such a biggest scam by Amazon

                Dec 07, 2019
                Updated by arpya74
                No issues solved yet, first amazon sent email ti wait for 3 days to solve the issue and they will send refund and package, also ask me not to bother during this process..
                Meanwhile when second day of the fraud due to high calls delivery guy came with package, we straight refused him that we don't trust the package and the product can send back to amazon..
                We also took the picture of id proof of the delivery guy to know and be aware of such kind of fraud person.
                Now amazon sends me email that package has been delivered back to my home next day nd also refund issued...
                Isn't it really funny, and the way amazon don't have clear answer to give me.. everyone is lying here
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                  M
                  Manisha behera
                  from Mumbai, Maharashtra
                  Nov 24, 2019
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                  Address: 931820291317

                  The product which i have returned a week ago... Amazon had not refunded me the morning money yet...

                  And the call center is saying that they have refunded but i had not received the refund yet
                  This thing already happened to me before... Last time to get the refund i have undergone many hardships... If this thing only continues for this product also... Then it would be difficult for me yo trust on amazon again.. So i request u kindly to consider my complain and please deal with it as soon as possible
                  Amazon India customer support has been notified about the posted complaint.
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                    I
                    idiomaty lost
                    from Shamsabad, Uttar Pradesh
                    Nov 24, 2019
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                    I placed an order for a lenovo a5 for rs.7200 on june 3, 2019. I was handed over perhaps a refurbished piece instead of new. As it demanded formatting after just two months o[censored]se then got bricked. I complained to the seller amazcart through amazon. They told to visit near service centre but the service centre is not taking the product back. I want replacedment, no refund and the compensation for the loss of faith.
                    Amazon India customer support has been notified about the posted complaint.
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                      K
                      Karthikeya Bathula
                      from Kakinada, Andhra Pradesh
                      Nov 24, 2019
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                      I ordered a leather jacket which i returned back due to sizing issues. Return was received on 10th nov, 2019 by amazon. I have contacted the customer three times. But they are telling the refund will be initiated but no progress was found till now. I am not getting refund due to inefficiency of customer support. Kindly get my refund back. Order number in amazon is[protected].
                      +1 photos
                      Amazon India customer support has been notified about the posted complaint.
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                        R
                        Rishabh2602
                        from Gurgaon, Haryana
                        Nov 24, 2019
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                        Address: O-93 Vani Vihar Geeta Enclave, uttam nagar, New Delhi, Delhi, 110059

                        My refund Problems.My name is Rishabh on 20 november 2019.I Made An 2 Order one of Rupees 265, and 2 one is 523 My payment Method is debit card.After My payment deduction on my debit card.So i am cancelling my both order but my payment is not back till yet So i want to refund my money.
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                          T
                          t srinivasarao
                          from Samalkot, Andhra Pradesh
                          Nov 24, 2019
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                          Address: T.Savanth, 71-13-5/3, Lane 3, Balajinagar, Spinning Mill Post, Rajahmundry - 533106, East Godavari District, Andhra Pradesh, India, East Godavari, Andhra Pradesh, 533106

                          The delivery boys are just making a phone call and saying that we have attempted to reach the customer and found door lock. so, they are reaching me on the next day or even other day but not on the day of product arrival. so, it seems that they are cheating Amazon.com by claiming the delivery charges for two or more times.
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                            P
                            Phil Jeralds
                            Nov 24, 2019
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                            Address: 62959

                            I am being charged $12.99 a month for something i do not want and have no recollection asking for it. Please cancel this charge as of nov. 23, 2019. I do not recall asking for this service and do not use this service. No one in this household wants it either. I would appreciate it if this bill could be taken off of my credit card as soon as possible.
                            Amazon India customer support has been notified about the posted complaint.
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                              M
                              Mohd Tariq Raqeeb
                              from Noida, Uttar Pradesh
                              Nov 23, 2019
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                              Address: 19 Chowki Imam bara, Bhopal, Madhya Pradesh, 0755

                              Respect sir/mam
                              I take amazon voucher loan from zest money october last month. But when i feed voucher code at amazon pay's add money but they did not accept my voucher code & show me that amazon voucher was already radeem. But i never buy or order any thing from amazon til date. So plz take action against amazon for fraud to me & return my new or fresh voucher code of rs 14000.
                              Thanks
                              Mohd tariq raqeeb
                              [protected]
                              Amazon India customer support has been notified about the posted complaint.
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                                D
                                dinesh@1987
                                Nov 22, 2019
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                                Address: Moradabad, Uttar Pradesh, 244001

                                I have got a fraud product (Water bottle as in below attached pics) in place of above product i have ordered.
                                I have ordered this product on 1/11/2019 and got a mail from amazon fro delivery with following details -

                                Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
                                Otp: 577780

                                Which is actually not delivered on that day, again i got a mail again from amazon that net agent will deliver to you as per mail below-

                                Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
                                Otp: 440605

                                This time it is delivered but when my parents opened the box they found a water bottle (As per pics) in place of this product. I have called both the agents in their no. S they have not responded well and tell me to complain to cutomer care. I have filed the complained on the same day but got the reply on 14/11/2019 (Which was my last day of product returning if i want to attampt) that we have done the investigation and we have delivered you the correct product, and we can't help you anymore.
                                Then i have tried to escalate this complain by the help of my brother who was working in amazon bangalore. But yeaterday i got the same reply that we have escalated your complain but we have found that we have sent you the geniune product.

                                Now please help me all door are getiing my money back or getting correct product are closed.

                                Order details
                                Ordered on 1 november 2019 order#[protected]

                                Order summary
                                Item (S) subtotal: 4, 445.00
                                Shipping: 40.00
                                Total: 4, 485.00
                                Promotion applied:- 40.00
                                Grand total: 4, 445.00
                                +2 photos
                                Amazon India customer support has been notified about the posted complaint.
                                Nov 28, 2019
                                Updated by dinesh@1987
                                I have not got any update till now ..
                                Dec 09, 2019
                                Updated by dinesh@1987
                                I am still waiting for the update .Please help me to get the refund or the material, i have ordered .
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                                  P
                                  pravan tyagi
                                  from Gurgaon, Haryana
                                  Nov 22, 2019
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                                  I ordered samsung galaxy m30s on 25th oct'19. The package delivered by amazon executive on 27th oct'19. When i opened the packet, i was shocked to see that instead of mobile they shipped the vim bar. This was totally unexpected from such a reputed ecommerce company like amazon.

                                  I immediately raised the complaint with amazon customer care and provided all the details and photo proof. They promised that they will investigate the case and provide resolution as soon as possible. After continuous following up for few weeks, they told that 'packet was intact' and they can't do anything.

                                  There couldn't be a better joke purchasing mere dish washing for 14k inr.

                                  Details
                                  Order no[protected]
                                  Amazon India customer support has been notified about the posted complaint.
                                  I got job link from Amazon as delivery boy and I paid them 9, 400rs and I posted them my aadhar zerox and my information like bike no. Etc., At that time they used to respond for my jobs but now they are not responding to my calls and texts also they have not refunded my money

                                  wrong product delivered - order no 408-4874784-4439534 - Comment #3591557 - Image #0
                                  wrong product delivered - order no 408-4874784-4439534 - Comment #3591557 - Image #1
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                                    R
                                    Ramesh Somanapalli
                                    from Delhi, Delhi
                                    Nov 22, 2019
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                                    Address: bhadrachalam, 507135
                                    Website: amazon.com

                                    Dear sir / madam,

                                    I am ordered orient electrical apex fx 1200mm ceiling fan -01 no and i am also payed amount on order time, but till date i am not received ceiling fan & refund amount.

                                    Order date:-25-oct-2019
                                    Order no[protected]
                                    Order amount -1199.00 rs/-.

                                    Shipping address:-
                                    N. Ramakrishna
                                    S/o ramarao
                                    Indiranagar colony, vr puram,
                                    Vr puram - mandalam,
                                    Bhadrachalam, khammam-507135
                                    [protected]
                                    Amazon India customer support has been notified about the posted complaint.
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                                      Didar Khan
                                      from Mumbai, Maharashtra
                                      Nov 22, 2019
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                                      Address: Tofik khan New fashion telar Jalgon rod PANSEMAL, MADHYA PRADESH 451770 India, Barwani, Madhya Pradesh, 451770

                                      I have ordered redmi note 8 (Neptune blue, 4gb ram, 64gb storage) but the product is dead not in working condition... I have already complained about it but amazon is not responding on it. Nighter refunding my amount nor giving me an another product. Plz help me out it's about my 10k money

                                      Order #[protected]

                                      Contact me on #[protected]
                                      Amazon India customer support has been notified about the posted complaint.
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                                        Riti Neeraj
                                        from Gurgaon, Haryana
                                        Nov 22, 2019
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                                        Address: A3 C1 GREEN POWER Welfare Society, Faridabad, Haryana, 121004

                                        I have added 3000₹ in amazon pay balance and then they blocked my account. I requested them to open it they asked for my bank details to verify. I have provided my bank statement also. But they are not opening my account and not refunding my money back. I have provided the bank statement from my registered bank also but they refuses.
                                        +1 photos
                                        Nov 22, 2019
                                        Updated by Riti Neeraj
                                        Please take a quick action regarding this issue othervise they will grab money from people uselesly
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