Amazon India Complaints & Reviews

V have bought samsung m30. It is in unopened position right now. Request to replace it with m30s is being ignored.

V r ready to pay differential cost etc. No support from cus care executives. We are open to buy samsung m30s in exchange of this phone.

We are very much concerned over this attitude of amazon towards its regular and prime customers

The order was placed on 5 december 2019. The product was undelivered so an automatic refund was initiated. I paid partially through amazon pay balance and partially through upi. The amount paid through amazon pay balance was refunded immediately. However, the remaining amount was not reflected in my respective bank account. As per their policy on the website, it states that 2-4 working days are required to refund. According to amazon support when contacted several times, the refund was initiated on 8 december 2019.

I received an sms about that the refund has been initiated on 16 december 2019. They assured the refund will reflect in 2-14 working days. 20 december was the last day of their procedure. I reached out to them and the support provided me with refund reference number and asked me to contact bank customer support. This was completely misguiding the customer as bank support cannot help with a refund reference number.

Then again i contacted amazon support. This time they said i have to file online dispute form which is available online which when enquired was found there is no such provision to fill the form online. I have to reach the home branch to file a dispute form.

I am looking for a simple resolution that is "return my money and don't misguide your customers".

I have returned one product in amazon.in #[protected].. They have initiated refund on dec4. But the same is not credited in my bank account.
When i contacted syndicate bank they are also not giving proper response. Refund amount 4200.
I have raised charge dispute also. But still no proper response for the same.
When i contact amazon they are requesting to contact bank customer care.
Refund reference number 854629
Can you please take complaint against the same.

I have placed an order for
Vissco anti embolism stockings - medium on 17.12.2019. I made payment vide canara bank. I am in urgent need of the item as i was recently been operated at apollo hospital, bangalore. At the time of placing the order it was showing as delivery date within 2 days.

Now when i am tracking the order it shows that it will be delivered by 30.12.2019

Worst delivery seevice ever. I have been running around these people since 3 days. The delivery guy calls and says he will deliver the product or he is not the delivery area will deliver tomorrow. Then when yiu call they don't answer the calls and when you check order status it shows the order has been delivered.. This has happened like 4 times in 2 months and 3 times in past 3 days.. The agents says that will escalate the matter to relevant team. Funny part is the amazon people don't know their delivery partners!!

I ordered a hoody and returned it on 16 of november but the refund of that on amazon pay does not come till now and today is 21 december. I returned the product because it not fit well to me. The cost of product is rs.799. It is over one month gone but i does not refund till now. This make me to loose my faith in online shopping especially on amazon.

I ordered one plus 7 pro mobile on december 2 nd 2019 received it on 3 rd december order number is[protected]

I opened the box and found that there was no charger adaptor and c type cable.. I immediately raised a compliant and customer service executive asked me to wait for 5 days to get the investigation report of product box scans.. On 9 th when i called again they said they have gone through investigation report and they initiated a return process for refund.. As they were unable to schedule the return pickup they insisted me to self return the product and send courier receipts.

So on 10 th december 2019 i have sent the mobile, and mobile box along with the prescribed documents to the given address through dtdc secured package delivery.. They charged me rs 200 for it.. They have checked the contents of package and mentioned the items mobile in it and value worth rs 40000 on receipt also.. They sealed the package and i took photos of package and receipt and sent the same to amazon

On 14 th amazon received the package.. On 16 th i called customer care to enquire about refund status.. They clearly mentioned that they received the items and by 18 th evening the refund will be processed but that didn't happened.. So on 19 th afternoon i called them again, one of their executives checked all the details and she said she is going to initiate the refund manually and by end of the day the refund will be initiated and rs 200 which i paid for courier charges will be credited to my amazon pay balance.. But after 1 hr she called me and connected to another team executive and she said that the fullfillment center people updated that they didn't received the item which they sent.. When i asked what does it mean she said they didn't received the mobile in box. Even after i explained the whole scenario she didn't accept the refund request. She spoke very arrogantly and without any respect

I went to dtdc courier office and lodged a complaint. They have investigated the isssue and found tracking information and checked cctv footage.. Sealed box delivered with same weight from starting to end point even amazon people accepted that they received in sealed condition only. I have all the proofs that i sent mobile inside the box and cctv footages and call recordings of concerned persons.. But amazon is simply saying that they can't isse the refund based on the update they received from fullfillment center.. When i asked about the video recordings or photos while they were opening the box they said no we don't have any proofs and based on the update only we are not going to initiate the refund.. But when i complained about charger and cable missing from box they have gone through investigation then only they initiated return process

Here i have valid proofs that i have sent the mobile to amazon in sealed condition but amazon don't have any proofs that they didn't received the mobile in the box

Things to note here are

First they didn't arranged a return pickup and forced me to do self return

Second is they received the package on 14 th and when i called on 16 th they said they received the package and refund being processed.. Even now also the status in app and website is showing same.. That you can check in pictures below.. But yesterday they were telling that they got an update from fullfillment center on 15 th itslef that mobile is missing from box.. If they got update on 15 th how come they said that they received the box and initiating refund on 16 th when i called them?

I came to know that whatever package they receives from third party courier companies they open and check the contents then only they will take the delivery.. Then how they accept the package when mobile is not there inside the box?

It is purely cheating customers and harassing financially and mentally..

All the proofs are in attachments below

Expecting reply and refund very soon

Hi,

It is really very sad to know that companies use tricks to make customer purchase items but they do go by the policy or agreement made for purchase.

I was very excited to know about the offer of cashback of rs. 1000/- when the payment is done by icici debit card on purchase above rs. 7500/-. I ordered for mi note 8 pro worth rs. 14, 999/- with expectations that there will be cashback of rs. 1000/- back to my icici account. Order #[protected], mi note pro 8 (Rs.14, 999/-) made on 19th dec 2019 from amazon.

It was very sad to see no refund to the account. I just want to know if these schemes are fake or really the system of cashback works for customers.

Can this issue be resolved soon.

Hello i have returnd the my mobile one plus 7 pro and the amount is 41000 my order id is[protected] i have returnd throw dtdc and tyracking no is
V57539416 you are saying we have recived differnt item but how can u say i have send correct product Kindly check and send me the CCTV footage and check the all details

I have purchase redmi note 8 neprtune blue 4 gb ram & 64 gb storage on 17th dec 2019 12.44 pm using icici credit cards xxx2003 from amazon prime (Mobiel no. [protected] email id [protected]@gmail.com). But still product is not received.in amazon portal it was wrongly showing it is deleived on 18th dec 2019. As i called to customer care 1st there ask me to wait to 24 hrs time but when i called again they told me to wait for another 5 days to reslove. I lost trust with back end team. Please help us with this my
Order id[protected]

Thanks
Chethan kumar bv
[protected]

Hi team,

My self mukesh, i ordered a watch from amazon and choosen online payment and paid before the delivery, however when the amazon delivery associate came to deliver and asked for the payment, at that time, i was not at home, and paid by family member second time, and without sharing any pin asking signature, he did him self and went out, so requesting amazon to refund one of the payment.
Order #[protected]

Amazon used to be a trusted service. Not anymore. With all these crazy sales and offers their service has gone down and level of harassment has gone up.

I ordered a phone which was supposed to be delivered on 9th of December 2019. On the day of delivery, even by evening 6, I had no intimation from the delivery guy. So, I tried calling at the number sent to me by SMS multiple times. No response. By 6.30 I got a message that my order has been delivered. I was clueless to whom it was delivered. I called up the customer care and complained on the spot. They told they will get it delivered by 11th December. When I called up on 11th December, I was told they have a concerned team who are investigating the matter. They need 5 working days.
On 17th I called again and the customer care executive lady was so rude and blaming that they tried to call me but I didn't pick the call. I never got any call at all from amazon. Then she was like their so called 'investigative' team will get back. I requested to them both the times I called to atleast cancel the order. But they wouldn't.
Today it is 19th. No calls from the customer care.No resolution. No way to escalate the complaint. No product delivered. No cancellation and refund.

I had ordered a shoe rack over Amazon early this month.

Order#[protected]

It was delivered on the 10th of December and it was mentioned that the Assembly service will be provided free of service.

It has been scheduled 3-4 times now and no one has contacted me yet.
Today morning It had a call with Amazon customer support where i complained again for this issue. I am being told that this is an issue from the vendor side and nothing can be done about it. Then i was assured that it will be done today which again has turned out to be a lie. How many times would you want a customer to get cheated?

I ordered on Amazon and not with a vendor. That was under the assumption that an international company like Amazon would take accountability and do an end to end service. But till now no one seems to care.

I am now left with no choice other than return the item. But now even that I am not being allowed.

A book named "Indian Wife Erotic Tales Tricked Trapped Hunted Distressed Mistress-3" has been seen on Amazon panel to sell at $2.93. I urge to take a quick action against such things because it is spreading a wrong message in the socienty additionally hurting sentiments of Hindus & Indians.

The book is something about a Hindu girl and muslim boy that clearly related to Love Zihad.

The link of the book is given...

I have been ordered items by adding them to the cart.. Worth rs...
305
295
144
165
210. Which sum of as 1119=00 rs

I made card payment too. But it was
1179=00 the deducted amount..
Why?? Can you please clear me.
As if there should be a free delivery on 499 and more. Why you should deducted my amount extra...
And kindly check you contact numbers on web sites. Which is not in working.
Bad impression on amazon service..

My name is bal krishan pandey. My order number is[protected]) which was order on 3 december 2019 and order delevered on 4 december 2019.
But when the box opened there was no charger in box.
I the complained to amazon customer care.
They arrange the return pickup.
But the return pickup cancel automatically on the date of return pickup. After that i have complained 6-7 to amazon customer care but always amazon customer care said next time 100% successfully pickup will be done.
I also complained to senior management team of amazon by mail they also said that your problem solve and return pickup successfully will be done next time.
But always return pickup is cancelled automatically.
And the amazon pickup agent not come to home address and they not call to me.
And the amazon pickup agent number always dial the number does not ringing.
I didn't expect it from amazon.
Please i request to solve my problem.

Hai
Am a loyal amazon customer from so many years and unfortunately i have suffered a lot from one of the product they sell. I have ordered whisper ultra on nov 23 and had to use it today within couple hours i got rashes r the whole area is swollen and skin is peeling off on its own and am unable to walk as its burning, i have2 small kids one is 10 months and other is 5 how do u expect me to carry on with the work in such agony. I tried to raise the complain but the customer service person put me on hold for like 22 min and then disconnected. I had to call again and speak the matter with the authorities. I i have been using whisper from past 20yrs and didn't have any problem but the product i received this time is cheap and not original. Who is responsible for this fiasco.

I got the refund from amazon for my order but the refund is not showing in my
Bank account the total amount is 1090 rsi got frustrated by this issue.. On 15 nov i order sunflower oil 5 ltr 2 can from amazon and i got damage item then amazon give me refund for it then after 7 days i doesn't got the money so i call amazon the amazon tell me to call bank and provide refrel no to bank then i call bank and bank is saying me wait 14 days ok then i wait for 14 days but after 14 days i still not got the money so i call amazon again they tell me to fill up the form so i complaing heree please help me and give me my money as soon as possible

I bought a pair of adidas shoes from amazon.in it have a warranty claim of three months but after a month when i started to claim its warranty adidas said that amazon is know the authorised seller of adidas so i contacted amazon it's been 3 months since i am contacting amazon everyday but they refuse to do anything
Contacting them regularly still they can't do anything and now even i can't call them they have just blocked my number 3 months isn't easy its more than 90 days

I have received a philips trimmer on 27/07/2019 and some issues with trimmer so i go to philips customer care then thay told me that this product is duplicate and philps customer care told me that this is not our product so what i have to do ? Please solve this problem otherwise i will help cosumer care and say that amazon selling a duplicate product