Amazon India Complaints & Reviews

I placed an order on 21st nov, in the first trial of payment i entered wrong credentials and the payment got canceled. I got a link from amazon to retry the payment, which i followed and made the payment within 10-15 mins of the first instance.

Post this i checked the status of this order and it said "payment incomplete" even after making the payment in second attempt. So i called the customer care and asked them about the same, customer care executive checked it in the system ad confirmed me that the payment is received and order will be received as per the process and schedule.

Today i get an email and notification saying the order is canceled because of non-payment.

The real problem starts here...

1. Price of the same product has increased, so now i have to pay more amount if i want the product.

2. When i called and asked customer care to help me in this, they clearly said no and when i told them that i was given assurance about the order and i should get the order in old price they disconnected the call on my face.

I specially want to mention a team lead named "darshan" from escalation team who not only spoke rudely but disconnected the call on my face.

This is a case of cheating, misleading and humiliating a customer.

Still i have not received my refund money and now Amazon has started lying that refund has already been sent to the bank and the bank will credit my money back in 4 business days but that given 4 business day time is already over now they are saying 5 business days and after that they will say 6 or 7 and so on till how long more do I have to wait for my money and the stress that I am getting on a daily basis just because Amazon did not quality checked or asked the seller to do a quality check before sending the product and even 2nd time they did not even bother to do the quality check and now I have to go through all this mental trauma I even asked the customer care before buying tell the seller to do a quality check and they said they will tell the seller to do that and i need not to worry about it but now from past 1 and a half month all I have to go in a daily basis is to chat with customer care send email and so on its like I have got a job ..

I ordered a night hawk 102nk gaming keyboard along with a mouse pad on amazon prime on 6.11.19. After 11 days, my keyboard delivered to me on 17.11.19 but not the mouse pad. Now on amazon tracking, it shows delivered (My tracking ID is [protected]), but i have received any package till date. So, this is my complaint and i want a good response from your end as soon as possible. And if not deliverable, i want my money back. Thanks.

Hello there
I ordered a Honor 9 Lite Mobile from Amazon on 12/05/2019, which I
returned on 26/05/2019 Talking on Amazon, they gave me an email
ID on which the PROF receipt for the goods was sent to Amazon.
When done, the said product has been received and the payment wil
be received on 21/11/2019 but declined to talk today and the product
was not received and refund would not be given. Amazon India
cheated me with my 8300 rupee refund My refund of grace not to Nd
may unleash .
THANK YOU
PLEASE REFUND MY MONEY 8300 RS
NAME - CHETAN VAISHNAV
MOBLIE - [protected]
EMAIL - [protected]@GMAIL.COM

Hi,

I ordered earphone from amazon and got notification on tuesday evening that order has been delivered but i didn't get my product.

I called to delivery agent several times but he picked my call once and told to me that he will delivered in evening but again he didn't delivered and now again he is not picking calls.

I informed to customer service and funny part is they don't have any information about delivery boy so that means any delivery boy or agent can use our ordered product.

Name vaibhav gajanan kalaskar

Refund initiate on that account:

Account no [protected]

Ifsc code - mahb0000911

Branch - anjangao surji

Transaction amount -629 rupees

Payment mode - rupay debit card

Transation date : 18- october-2019

Time[protected] at 12:05 min pm

Refund initiate -629 ruppes

Refund reference no 662734

Debited account no [protected]

Ifsc codesbin0000501
Card :mastercard

Branch :warora

Transation website - www.Amazon.com

Do not recognize this charge on amazon market place us*765fz5503? I have several charges on market place and need to see what they are for. How can i do that??? Not that great on computer and really don't know how to see what charges are for on my credit card. I'm 85 years old and need some help! Is there a special web site that would show what charges are for?

I ordered pampers xl diaper pants in amazon last week, yesterday got the delivery. After the delivery i realised that i mistakenly ordered two numbers of pampers diaper pants. I want to return one of the item. Contacted customer care yesterday but ended up with no solution.

I want amazon.in to consider this as a human error and take necessary action. I din open the package.

I placed an order #[protected]Nokia mobile phone e63 emd nokia qwerty keyboard symbian smartphone - red).

A defective mobile was supplied under the above order.in oct 2019

I registered a complaint. They sent a replacement. However, the original phone was not accepted by the amazon delivery boy due to mismatch in the imei number. On further checking, i realized the invoice for the mobile number did not contain the imei number.

Amazon has still now not resolved the issue. Not replaced the item; not refunded the amount paid (Rs 4500/-).

The customer service of amazon is not just poor. They are highly misleading young men/women who just tell you one lie after another.

I'm not sure whether the product is genuine or counterfeit. Going by the silence of amazon, i'm sure that there is something fishy/murky in their dealings.

What the hell product was missing but amazon is not providing refund. and saying that your case is close from our investigation team. its not one time 3-4 time it became with me. and if you all are not providing me refund. i am going to leave amazon and my 47 friend also will quit amazon online shopping sorry bye. i am going to quit amazon. and i am regular costumer of amazon sorry to say that 48 person. we are leaving amazon and 31 person. we have amazon prime i have prove. i have not received product. now i am going to case file about that in Sp office with prove. and i will mention about phone call record with amazon team which i have in my phone.

I had an account on amazon with this mobile number - [protected].
One day someone got unauthorized access to my account and did a lots of payment from an unknown card without my knowledge. From that day my account has been locked.
I think someone has access to my amazon account without my knowledge and permission.
Even i was having money in my amazon pay account of 2700 rs/-.
So l want my account to be reopened or they can refund my amazon pay money of 2700 rs/-.

I ordered a packets 44 pieces of jeggings pants but I received only 2 piece. I talked many times with their customer care executives but nobody can solve my problem. I have all proof of my clear title which can prove I am not wrong. Its a fault of seller and amazon company.

To,
The Chief Branch Manager
State Bank Of India
Main Branch meerut

Subject: Charge dispute "Refund not reflucted"

Dear sir

A refund of 535 rupees was successfully processed on 25 sept. 2019 to my account. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I had ordered a wrist watch of blue and silver color. It ws not delivered to me and still i got the message that it has been delivered to me, which is wrong and false. Please look into the matter i have not received any watch.

Also i had ordered a duffle bag which i dont want. I have done the payment for the same. I have cancled the order but no refund i have received yet. Please look into the matter and return my money.

I ordered my product on 1st nov. Recieved on 5th. Cost was 2, 557 rs. I was shocked to see that my product was missing only case was there. Called customer service thrice ;matter was not solved. And nw i think they blocked my call for complain. I am unable to contact them.. Very bad on there part this was not expected for this company. Very bas experience will surely alret everybody about it.. They dont care about custers as all

Hello amazon,


As requested by you please find the below detailed information.

I was trying to send an email to payments team email id you provided, but email are failing to send that address. Please confirm with your payment department as well.

Still i have not received refund for amount 48999.00 for the cancelled order #[protected], as per amazon refund processed on[protected] with refund reference #[protected]

Same i have contacted hdfc bank for the refund status with refund reference number provided by amazon, they concluded that they were unable to locate this refund reference number in their system. Please find the below complaint and charge dispute case id's received from bank and also i was already forwarded bank confirmation email as well, they suggested me to contact back to amazon for refund process.

Below are complaint numbers and charge dispute case i'd for your reference.

Complaint case id 1: mumc[protected]
Complaint case id 2: mumc[protected]
Charge dispute case i'd:10654291

Please issue the refund as soon as possible, because already first emi (Dear customer, payment of rs 8551.81 was credited to your debit card emi loan 5618 on 05/nov/2019) debited by bank. I short of money for this month for further existing loans. Please do the needful at the earliest.

Thanks,
Shiva
Show quoted text

I did not order this ipad. I was charged for it and i do not even have it. I do not know what kind it is even. Please refund the $425.98 back to my account. I wish i could give you more information but i only see the charge on my checking account. If you call me i can try to give you more information.

I am not a company. This is a personal issue.

Thank you,
Nina steen
Phone:[protected]

Since the product was defective i had applied for return and the next two days amazon failed to pick the product from me. On calling the amazon customer service agent confirmed me that amazon don't have pickup facility in my area and so he requested me to courier the product back to the seller and also promised me that the courier charges will be refunded back to me along with the product cost.

I have sent the product product through professional courier and the product was delivered to the seller on 13th nov and till date the product cost and the courier charges are not delivered. The customer care executives at amazon are not giving any proper replies in a professional manner. They are just giving different replies every time to just manage the situation.

The cost is huge and i’m not getting the refund on time.

My mail id: [protected]@gmail.com

I use amazon with various email ids

[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com

I didn't remembered the password when today i
Try to login after around 1month to buy something in urgency
After clicking on forgot password, the new page asked me to mention email-id or mobile no. To get otp. After filling in the correct otp that i got on my phone and email id the page asked me for my debit card expiry date.
(Please explain how can u ask for any detail about my debit card for logging in)

There are no websites with such a ridiculous interface to check the authenticity of the client.
With today's technology it's very easy to change password anytime.
One just need to have access to his/her registered email id and mobile no.
Even a banking facility don't ask questions like u ask for unlocking the account.

Since i had lost my debit card, i didn't know the expiry date.
So i called your customer care representative who asked me the following details
Name (removed)
Mobile no. (removed)
Are you calling from the registered mobile no. (Yes)
Email id ([protected]@gmail.com)
Address (3217/18 gali charan dass, hauz qazi delhi-110006)

Then he transfer the call to other representative who asked me the same details again to verify me.
Even after answering all these question correctly, she asked some details from me which no one can remember.
She asked me the following details
Is there any amount in your amazon account (Yes but i didn't remeber)
What had u purchased last time (Some t shirts and jeans)
Then she asked me to tell her the exact details of the purchase and balance amount in your account

Now how is it possible for a human to remeber all this for 1-2 months
Isn't it too much to verify if i am the right person
She could have asked for the otp sent to my email id or mobile no. She can even sent me the link at my email id to unlock the account.
Isn't it enough to verify, if i can access the email id and registered mobile number. With the access of these two, anyone can change any password easily. But u r asking the details about my last purchase that i had months back.

It's not about account security it's about wasting my 1 hour time just because of your old school technology and interface.
Now to unlock all 3 accounts, i need to waste 1-2 hrs. Talking to your representative and then writing such long emails

Please help me logging in as soon as possible and try to upgrade your interface so that u don't ask such irrelevant questions to the customer and waste their time.

Hello sir i am debasis senapati and i am from odisha. I was order a generic home gym combo 20 kg on 23 september 2019 from amazon and it will be delivered between 26 october to 11 november. I was just waiting 2 months for this product, i was calling 10 times to amazon to know abot this product, but they always tell me plese trust amazon the product was delivered as sooon as possible. But in 19/11/19 they cancelled my product. I hate amazons fraudlent activity. They mentally harashing me. When i call after 2 min they dissconnect my call. I want my product not money. Order id[protected]. Amazon cheats me.