Amazon India Complaints & Reviews

What's the matter ?? Your customer care hangs up on me soon after hearing the issue like multiple times and chat support does not help either.My order was placed on 13th October and it's not been delivered yet..there is no update on the app, no response from the seller nor a refund is raised.
Can someone sensible contact me at the earliest ?
Deepa Jodidar

Amazon Pay Emi is unsecure and unsafe they encouraging fraudulent transactions and no value for customer concern and least care customer complaints

In my account fraudulent transactions was happened in my account by changing mobile number and email I'd with out my notice or authorisation on registered mobile or email I'd by way of OTP

they made purchases of Rs.42000/- worth mobiles and converted in to 6 EMI on Amazon Pay Emi in between 10/10/2019 to 12/10/2019 I observed on 17/10/2019 during as usual log in

Same was complained 17/10/2019 with customer care they confirmed the fraudulent transactions happened in my account they said 4-5 days needed for detailed investigation and then they refund the debited amount TO Amazon Pay EMI

I started calling customer service every day and alternatively by emails there is no single replay for emails from Amazon

Customer care service every day they are new stories like it is under investigation team we will get with in 48hrs on 19/10/2010 it is with account department on 21/10/2019 and happened due to technical problems on 26/10/2019... so on and extremely sorry so much delay happened story on 28/10 you wait for another 24 hours

Like they are killing time and prolonging period to reduce the heat of the vectim who suffered loss

Finally I got messages and emails for reminder of payment on 1/11/2019 and 2/11/19 and 3/11/2019

For customer mails they are least bouthered if fraudulent transaction brought their notice with in 7 days they have to refund the amount as per their policy

Kindly don't believe Amazon even though it is big company they give least importance to customer don't believe Amazon customer care service if any body found fraudulent transactions in their accounts better to file complaints in cyber cell

It may be helpful for legal fight

With regards
BSR

I ordered wildcraft 28.5 Ltrs bag from Amazon. Because of some issues I return this item on 7 October 2019. But still I don't get my money back. Please send my money. My references I'd is[protected]. I want my money back please send In my account. Please try my money as soon as possible. Because it's already delay from your side. Please look at this issue on urgent basis. I need my money back. And please find the attachment for more information. My order id is[protected]. Please give refunds fast.

I ordered wildcraft 28.5 Ltrs bag from Amazon. Because of some issues I return this item on 7 October 2019. But still I don't get my money back. Please send my money. My references I'd is[protected]. I want my money back please send In my account. Please try my money as soon as possible. Because it's already delay from your side. Please look at this issue on urgent basis. I need my money back. And please find the attachment for more information.

Delivery date 21 to 24 october 24 last date delivery e package not submitted i am already credit the my account i am clear the address proof but package is not delivery i'm so insult pet delivery message is coming the my inbox but not delivery submitted
You ordered:
Product image xuba 5 pin & 11 pin micro usb mhl to hdmi 1080p hd tv cable adapter for android phone
Please help me delivery package are my refund submitted

I have ordered a book from amazon india - the seller sastashopping with order id *2266756, and delivery date was 21st oct, 2019 with a tracking id of blue dart tracking id: [protected] (Which is/was never traceable). This seller and amazon customer care only wasting time, and now they are asking for refund, in this way they are blocking money of the buyers for certain periods without any penalty. Please stop this kind of malpractice of money blocking.
I have attached invoice for reference.

Maina rps 802 black and color cartage mangwai the box key sath koi letter nahi tha aur box khula tha andar dono cartage khuli mili dono se ink nikal rahi the delivery boy ne kuch bhi sunene se inkar kar khula packet mujhe that's kare aur paisa laker chalta bana aur kaha aap se sikayat kare i can't do anything. Kya amazon ke isi tarah ke service hai? Dono cartage useless gain.

I have ordered a 9.5 kg fan (Prepaid) order and received a small glass bowl in small box.
When i told them i have ordered a fan and this is not a fan, they told me to complain about it and they will not be able to take it back.
I did complaint the issue, now amazon is saying they will not be able to help me on this issue.
As the investigation and re-investigation have the same result that they have shipped the right product.

Attaching the ss and order photos for reference.

Complaint no. [protected]
Amount 1663..
Refund reference #[protected]

मेरा पैसा amazon द्वारा आपको भेजा गया है.
अब तक मेरे अकाउंट मे नही aaya है.
Please help

Hello,

This is to confirm that refund for amount 1663.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon

ऎसा amazon ने भेजा है

My order last digits #5521 i have order from amazon and returned the products on 26 august 2019 they have received the product also now they are not refunding my money i am continually contacting them by mail, chatting and call service but they are just giving me time wait for 4 days wait for 7 days this is only happening from last 2 months they are giving me stupid reasons money is stuck with the bank this that only fake comments later they mailed me refund is not going to your bank account we are refunding in amazon pay i agreed that also and i replied on mail please go ahead and refund in amazon pay account but this is also they are not doing this means they are making me fool

Hello sir i purchased a mobile realme 2 pro from amazon it has mentioned 6 months warranty for mobile. I purchased renewed mobile by mistake. After 30 days mobile not working. When i visited nearest service centre at pondicherry they told me no warranty for this mobile. Amazon cheated me i want my money back or else want new mobile. Don't cheat people. (My order id:[protected]

Amazon is harassing me so much.. I ordered a product of redmi 7a on order date 21-oct-2019

Order #
[protected]

On that day an offer is running that if i buy that day i will get 500 cashback as amazon pay balance.. So i ordered that phone as per their offer conditions the cashback was to be received within 3 days of shipping and the product was shipped on same day i ordered..
I didn't received cashback till their timeline so i called amazon on 24 oct 2019 their executive said we filled a cashback forum and u have to wait 6 days for the cashback.. On 29 i didnt got cashback so i called on 29 again the executive said same thing that we filled cashback forum i have to wait 3 next days again for cashback and today is 3 november i called again they said we filled ur cashback form and u have to wait 6 business days again.. I have full proof of offer and order id.. They are repeatedly saying same thing but not coming at the point of cashback.. They are harrasing me so much kindly do something and get my problem resolved

Amazon is doing this repeatedly that it doesn't deliver the product and marks it delivered and when ever we call back the standard answer is "your package was scanned by mistake". Later you may or may not receive the package. Even they do not refund for that product. We have recorded all the calls and details if those are available. List of few orders that we faced issue are[protected],[protected],[protected]. The reality is that they scan your product on purpose saying it as delivered and they deliver it or not based on their delivery executive's mood. My order was supposed to be delivered before 9pm of 2nd november. It was scanned and marked delivered but until now i. E., 6pm of 3rd november, we haven't received the product. If it was scanned by mistake that proves that the delivery executive had my product. Then why wasn't it delivered to me even the next day?
My order with tracking id[protected] is still not delivered and refund is declined.
Also it cannot be a mistake that it was scanned and marked as delivered. It was also mentioned that it is delivered to our security guard. This is the usual delivery guy who did it and knew our security guard. Hence these comments were mentioned.

Sir

I have order a sofa set to gift my sister on diwali but without information it has been cancelled by amazon despite paying amount in advance through credit card. Now as diwali is over, my sister is upset with for not gifting her in time.

Because of my sister's upset and angry on me, i am going through mental agony which costless.

Amazon being mnc how can do such silly mistakes. Being festival season they should understand consumers sentiments and mood before cancelling the orders without prior information.

If the said seller was not able to deliver our address amazon could've routed the order to another seller.

Kindly look into it.

Here problem for me my old tv intex 32 exchanged by shinco. Now i loss both. I need my original tv
This is the final reminder i have called to customer care on tuesday[protected]. So informed you will get call back no need to call customer care. We will proceed with the issue but still now my issue not resolved. So planning to go further action.

1. First i bought shinco tv with help of exchange my intex 32 inch tv (What about my old tv?)
2. Installation happen after delivery taken 4 days... (Who is responsible?)
3.4 days back amazon agent came for delivery but he forgot or missed bill. He agreed that and he taken back because he missed the bill. After that i called to customer care and informed please refer attached call history calls
4. I have sent mails with screenshots no reply from vendor.
5. After calling so many times issue explanation very hard to do my side with patience because this calls are not handled by one person with same agent. But even though amazon customer care people are good.
6. Last time i have called[protected] they informed call back but 3 days completed still now i have not received your side call back for this issue.
7. Attached the calls history.

No reply from your side both vendor. I think amazon will got reply from vendor.
I need know why they given this product without validation. (Other than this i don't want mention any thing). This is wrong your side still i have not get any response.

Because of this nearly 1 month i am unable to see my tv so many times un-installation process very hard to tell the explanation.

Dear amazon, a delivery boy who says his name is rajesh from wadakanchery unit called when he was just 5 minutes away from my house and said he was coming. I was not at home but at a nearby location. When i told him to come here he refused and subsequent gave the ordered parcel to an unauthorised person and left.

I would like action to be taken against said person an none of my deliveries to handled by him.

Regards
Rishni

Cash back not not credited on dth recharge
It's inappropriate and if we have to wait for cash back i would rather use paypal payment and airtel payment bank and will file a lawsuit against amazon pay
Resolve the issue as soon as possible and credit my cash back immedi

Respected sir
I order a product on online shoping [amazon india]
Order name :- generic 24v 500w motorcycle brush speed controller and scooter...
Price is - 1592

But amazon was note delivered my product
I complain many times but amezon is note answer
I am very upset

Sir i reqwest to you please make complaint aganse amazon and
Refund my money

Thanks sir
My name -
Shashank s mishra
Email [protected]@gmail.com
Mobile [protected]

I returned a damaged mobile to amazon on 14th oct from dtdcto amazon. The courier was delivered to amazon on 16h oct, but my refund was not initiated. When i called to amazon customer service, i come to know the receipt which i shared was having incorrect tracking number. Then i got an updated receipt from the dtdc vendor and shared the same receipt to amazon on 21st oct. Then amazon people started investigation from their end regarding this and they posted me an update on 29th oct as the mobile was not present in the package when it reached to their returns hub and some other product was there instead. Then i reached out dtdc people and i got couple of proofs from them as the product was reached safely. I shared those proofs with amazon customer service and requested the similar kind of proofs from amazon as the product was not present in the package. But i didn't receive the proper response from the customer service and they are simply saying as 'it is an internal process and we cannot share those details with customers'.

Now i would like to know where the issue happened and want get my refund amount.

Here i attached the dtdc receipt. Kindly assist me on this.

Product name : samsung galaxy m30s (Pearl white, 6gb ram, super amoled display, 128gb storage, 6000mah battery).
Product cost : 15, 300 /-

Dear sirs,

I am really unhappy with the non delivery and refund of my product, inspite of the personnel contacting the undersigned and getting directions.
No attempt was made subsequently.
Then w i saw the message stating about the refund.
Looks like somebody goofed up and i have to pay for it. Can you send the product again.
Product refund reference # 75503729304034582295606

Thanks