Amazon India Complaints & Reviews

Complain details:

I have ordered and received boat rockerz 261 sports wireless earphones on aug 13 2019 and after 2 months the outer part of the earphone has damaged but it is working fine. Since it is within the warranty period, i would like to get it replaced. Attached the photos of earphone, invoice and warranty. Kindly let me know if any other information required.

My order details:

Product : boat rockerz 261 sports wireless earphones (Jazzy blue)
Order placed: 8 august 2019
Amazon.in order number:[protected]
Order total: 1, 299.00
Delivered 13-aug-2019

Contact:
Name: arunraja r
Mobile: [protected]

I had ordered through amazon business for my office ikea stools and after receiving the stools i found that the mrp mentioned on the product is 420, while amazon has sold it for 600 rs including gst.
On inquiring how amazon has sold the product beyond the mrp price they seem to be unresponsive and seem like they are taking this very lightly.
Despite uploading the proof on the mrp printed on the product amazon has not taken any action or provided any clarification over the pricing.
Under the consumer goods (Mandatory printing of cost of production and maximum retail price) act, 2006, it is malpractice to sell or be a platform that helps to sell products beyond mrp.

The order details are as follows
Order id[protected]

I ordered this product on 23rd of october and paid extra money to deliver it by 25th of october but after paying the final amount amazon changed the date to 30th october for delievery. If they are delivering it on 30th october then why they gave me the option to deliver it on 25th october. This way, amazon is trying to rip off the customers. I called the customer care 2 times and they dont want to help the customers.

I had placed this order on 21 sept 2019 and had paid extra for 2 day delivery. The payment was done online. I got an email after two days saying that the order had got delivered and the same was being reflected on amazon site. But when i checked from the recipient, she had not received any package. So i immediately got in touch with the customer service executive soujanya on chat. He asked me to wait till 29 september 2019. However, still no package got delivered. I mailed on the customer care id asking about the complaint status. I was asked to upload my aadhar card copy which i did. After that nothing has been done regarding this matter. It has been almost a month now.

I have ordered for two nutrabay whey protein concentrate but received only one product. After that i have complained about this to amazon they took time of 3 days for investigation after not receiving any emails regarding the complain, i decided to call again after 7 days but they said that they cannot return or refund the product.
Order i'd[protected]

On 30 sept 2019 refund amt of rs 1487 was initiated to my bank account
(Refund reference # 0rzv1aaw0000k0p2km2z) by amazon but it's 23 oct still the amt haven't been received in my account i asked my bank customer care but they told they haven't received any notification and could not track the refund status, it's nearly to be going a month but still amt isn't received.

Sir,
Someone sent me a fake lucky draw gift and demand us for pay advance money almost 60000 rs and call me for verification of details. I request you to be alert and cautious of such fraud. So that no such incident happens to anyone else. You are requested to thoroughly examine such offers before accepting them. I humble request to amazon that please take some strict action to such fraud person. So that people rely on such online platform.
Thank you

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 4983.25 rupees was successfully processed on 02 october 2019 to my account by amazone. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also the state bank of india branch all the details many times including the unique transaction reference number- #[protected] but
nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund referance number[#674981]
my account no is [[protected]

I have purchased one plus 7 being a prime member on 21st oct. The delivery tat was to be in 1 day however despite following up with your customer service for 2 full days, i have learnt delivery will happen only on saturday.
The delivery agents update wrong information that the customer was not contactable while they have not picked the calls.
This was a birthday gift and i have had multiple chat sessions which is your cs. Also note on asking the escalation matrix the lady ramya did not share and stated that i could complain on a link which never appeared after the chat session.

Kindly assist with a quick resolution to the same.

Dear sir
I didnot get any response.. And i didnot get refund.. Please help me sir... Amazon give the reply of confirmation refund. But i didnot get.. I purchased a product on 12 oct of this month using my debit card and the product refund was not given by amazon. They give me the confirmation of 650 rs in my account. But it was not reflected. Please help me sir

Sir i was purchased a new samsung m30s phone 17 days ago. But today my phone was getting too hot. I called the company today and asked to change the phone. The senior of the company told me we can't do anything. So i am so sad sir please help me for change my phone from amazon.in company.

Company name: amazon.in
Date of purchase mobile:[protected]

Tracking id:[protected]
Deliveryboy saying he will come around 3 o'clock but when i called him again for my packet he give me another number and said another person assigned on my id. But no one is answering when they will deliver while i am tracking my order it showing to deliver today.

A refund has been made of Rs.639 on 03/10/2019 by amazon.in, but it has not credited in my bank account till now.Refund reference number is# 173522. So kindly resolve my problem. Many times i have inquired about this by going bank. But they are saying you should contact you costumer.And in this regard i have contacted to costumercare many times .But they are not sesolving my problem.
So kindly help me.

I placed order for some gift items and chocolates, but when i paid for the same, after sometime i got a msg that your order has been cancelled and amount is refunded. But i have not got the refund till now. Also, how can they auto-cancel, also its not showing up cancelled orders in my orders section, helpline support facility is useless, how can i select for refund status option when cancelled orders are not showing up in the list. Such an...

I tried to do bill payment of bsnl landline on 21st september 2019. As amazon asked me to revise the payment of rs. 774/-as the first one hasn’t gone through, i did the payment again using my sbi debit card. Later i found out that the card has been debited twice for the same. I contacted bank. But i haven’t got my money back. I hope amazon can help me in this regard.
Thanks
Rini

I have ordered redimi note 8 on 21st oct 2019 with prepayment.
My product goes out for delivery today i. E. On 23rd october with otp.
But at 10:44am i got message that your product is delivered.
How could it be possible that without otp one can do so.
While contacting on agent no. He is saying he have delivered.
Direct case of cheating.
#amazon

Order for this item was placed on 26th august 2019 with payment through card. On a phone call on 29th august 2019 conveying that payment is failed and need to make payment through imps to account details sent to my email id. Same day another payment was made for same item. It was assured that payment made through card will be reverted to account in couple of days. But after lot of persuation, customer care chats, emails, phone calls the amount was credited to account on 9.10.2019. Further even after payment through imps, the order was cancelled by seller on 13.9.2019 and despite customer care chats, phone calls, emails, the same is not yet refunded.

Order #[protected]

For the above order, i wish to make an official complaint.

I ordered phone samsung m30 on 15th oct & the delivery was expected on
17th oct. He came with order a day in advance on 16th oct, i told him,
Being a working day i am not available & he can deliver the same on
Saturday 19th oct.

Now on 19th oct, to my surprise i get a message that this order is
Delivered at 5.20 am, however i haven't received it yet. This is extremely
Frustrating!

Please note that i bought the phone in exchange of my old phone, as i
Told him to come on 19th oct morning at 10 am, i had uninstalled all the
Applications & formatted my phone too. Now for past 2 days i am feeling
Completely handicapped.
I called your customer service team thrice in last 2 days & i have not
Been provided with any solution.

How can the order be marked as delivered when actually it is never
Delivered??

Not an experience expected from a professional organisation like amazon!
More importantly, not an experience amazon wants to have for their prime
Customers!

Please update me on order delivery if possible, else i am feeling
Helpless anyways!

September 28th i have ordered mobile from amazon its a emi order, they not attempted to delivery and without knowing me they returned the product. But i also contacted the amazon customer support. They told me your refund initiated you will get it in your payment method.

But when brought from amazon side they gifted the cashback. That the cashback amount deducted from my previous payment.

I have contacted the bank they told me your emi is not cancelled.

Now, i not received the ordered product but i need to pay emi amount including.

Amazon totally stealing my money using high tech fraud concept.

I was done the oreder and by some folt i have return that order but i still have not got my refund back to my acount
my refund from amazon on 15 oct 2019 was done but still i have not got my refund to bank
i spoke to bakn but they dont have any idea about my refund
And ist been 5 to 6 working day has been don to my refund from amazon