Amazon India Complaints & Reviews

I purchased a mobile phone from Amazon Order Id #[protected]
on 28 September 2019 and it was Out for delivery on 30th September 2019, but at the time of delivery the delivery person was not able to find my product and informed me that he will check the product in his office and delivery it the next day, Next day again the product was showing out for delivery but at the end of the day it updated the status as delivered on 01st October.
I called the delivery person and asked informed him that i have not received the order but it is showing delivered he told me that he will check with his delivery office and inform me, the next day i chased him again but he said that the product is not in office and i should raise a complaint with Amazon custoumer care.
I called Amazon custoumer care and raised the issue with them and they said that they will investigate the matter and let mw know in 3 days,
again after 3 days i called the custoumer care and asked them for an update but they said that they tried to call me but i did not pick up the call (Which is not true) i asked them to add an alternate number also so that if thet are not able to reach on primary number then they can reach on alternate no, they asked me to wait for 3 more days and they will resolve the matter,
I called them again after 3-4 days but again they said that they were trying to call me but i did not pick up the call on both the number (which again is lie).
they again asked me to call after 3 days and the process is going on like this but i am not getting any resolution to it.
Please help me to get my product or issue me a refund.
My 11000 Rs is stuck because of their stupid service.
I have attached few screenshot for more info.

Amazon has unnecessary locked my account, and even after sending all my documents which they have requested, nothing is happening since 4-5 days now.
I have recently paid 999 for the prime membership, which i am not able to view because of them.

I know they will not unlock my account, because the customer care team and the accounts team are totally useless.
When i called the customer care executive, he kept on repeating that he was not able to hear me and he will have to disconnect the call, when i could hear him loud and clear, and kept on shouting hello hello, he kept on repeating the same, because he wanted to disconnect anyway.

I think amazon in india is totally useless, and i am really disgusted with their customer care / accounts team

I just want my money refunded, as i believe they will cheat me by locking the account and not giving my refund.

Suresh

Tracking number : [protected]. I ordered the product on 30th oct'19 and amazon assured me that it would be delivered by 9th of november 19. Seeing maximum delivery time i ordered it.

Now to my surprise again it is changing delivery days from 11 to 14th nov19. Though i asked customer care team they say they would escalate but not nothing happened.

Very poor service. They are wasting customer plans as i have to go to native place. Its partner ecomm doing rounds with that in hyderabad from one center to another center. I am attaching their tract for your reference.

I placed an order for mop on 9th of this month as per the price shown on the website for it

Price was 979 rupees but my account has been deducted with 1299rupees.

I understand there might be some technical problem

So i tried to contact customer care cell

But till now all lines are busy this is a very unexpected and careless attitude from an international firm

I request you to please look into the matter at your earliest otherwise i'll be compelled to knock the doors of consumer forum 😡

I cancelled my order on[protected] but Amount 305Rs not refund to my account but in Amazon app showing Refund initiated on[protected] but nothing credited to my account. Please solve this issue.

I ordered realme u1 phone (3gb ram +64gb) phone on 22.10.2019 and i cancelled the order on[protected] afternoon 3 pm and amazon initiated refund process i called amazon and asked about refund money they said they will refund in 3-4 business days on 26.10.2019 i got mail from amazon about refund they gave a reference no. And i waited for bank response its 8th nov still refund money is not credited from bank and i called amazon daily about refund money they said refund process has completed from them just bank will credit in 3-5 business days still no money received till now my amazon reference no - cs[protected] please help me

I have ordered the product in diwali sale and availed option of rescheduling the delivery but i got calls on weekends insisting on taking the delivery,, and i told them that i rescheduled to another day. But i didn't get the product on rescheduled day. This happened twice despite raising complaints with amazon customer care executives. Then one day a customer executive (Vishnu singh) told me that i will be refunded with differential amount once i get delivery of new order and he told me he will call me to ensure that i will get refund so i placed new order. But he didn't call me on delivery date and on talking with another customer executive, she told me that it was not at all updated about refund, and she can't help me.

I had ordered coller mike from amazon india e-commerce site. But product not receive yet to me. I had paid money already by online payment method.
I am suffering economical loss because of product late...

I want my product and 50, 000/- compensation also.

Order detail...
Fedus 3.5mm clip on mini lapel lavalier
Order no.[protected]

To,
The chief branch manager
State bank of india
Siswa bazar branch,
Ifsc code sbin0001664

Subject: charge dispute "refund issue"

Dear sir

A refund of 236.55 rupees was successfully processed on 30 oct 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have confirmed with amazon and they have successfully processed the refund.

Your refund reference #[protected]
Kindly help me.

To,
The chief branch manager
State bank of india
Siswa bazar branch,
Ifsc code sbin0001664

Subject: charge dispute "refund issue"

Dear sir

A refund of 236.55 rupees was successfully processed on 30 august, 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have confirmed with amazon and they have successfully processed the refund.

Your refund reference #[protected]
Kindly help me.

Ive submitted a return 1.5 months back and i’ve been contacting back and forth but it wasnt even getting picked up. I was told multiple times by their representatives that request have been submitted but it was not. Also, they have no record to check if someone refused the return or was it just their delivery guy’s fault. They blame it on you and then lie lie when it comes to giving resolution. For my other product they delivered it to someone else and marked it delivered without authentication. I did not even get my product and unfortunately i prepaid it

Tracking id - r b[protected]
Order date[protected]
Had booked thw above mentioned product on 2 sep 2019 and havent recieved it yet.
Order status - your order might be lost.
I have already paid for the product. Please look into the matter because i want to cancel it anyway
I was asked to wait for few more days but i still havent recieved it. There is no option for cancellation.
Kindly help me cancel the order and refund me the amount.
Thankyou

I already submitted complaint but still my money not get back... Wrost service ever... I am very unsatisfied from your services...😠😠😠 please i need my money back... My references number is[protected] and my other number is[protected]. And more information find the attachment. Please return my money fast.
It is going to be full for a month now still they don't refund my money.

I ordered a ss jio phone black on 1st november 2019 of order id[protected].. Then i cancelled the order same day because the price of the phone was much high.. I already paid for that phone through my debit card.. But after cancellation i still didn’t get my refund. Today is 9th november.. So i request amazon india to refund my money asap. The refund no is 166011

I ordered a pack of Cadbury Celebrations Rich Dry Fruit Chocolate Gift Box, 177 g. I ordered it from Amazon India.

It reached my sister (if was a Diwali gift) in a week. But the package was damaged. there was precipitation inside the package and it was not edible.
Amazon didn't allow me to write a bad review. I couldn't actually believe that they did that. They didn't even allow me to return the box. essentially, I had to waste my 500 rupees.

Order date : 01-oct-2019
Order no. :[protected]
It is a pre-paid item, pilot fountain pen of inr 1245.0

Initially the date of delivery was 7th october however three time amazon changed the date of delivery and i still today (9th of nov, 2019) my order is not shipped. Now the use of the above mentioned product is irrelevant to me. I want to cancel the product and get my money refund. Unfortunately very cleverly the amazon deactivated the option for cancellation. I called at least four time (21st, 25th and 31st october and 9th november, 2019) to the customer service centre of the amazon. Each time they have answered that payment refund will be initiated within three business days. Today early morning, around 2:00 am i called and got the same repetitive false hope. Amazon cheated me.
Please look into this and let me help to get my refund.
N. B. Details of my order and proof of the contact to the customer support section are attached.

Hi,

I bought pioneer av system in the month of october and within 1 month o[censored]se now one of the speakers is not working.

I tried contacting customer support through online chat a few times but customer support are stupid and they don't know anything. Few of guys from support even share some wrong numbers and closed the issue.

I tried to get email/phone number of the seller - raga av world but customer support is clueless about this too.

Now they not responding to my email.

Respected sir,
Amazon says that they refund my money in my account but still my money is not credited .so they are giving me a refund reference number 831121. So kindly refund my money today .They are told me to contact sbi .so kindly refund my money.

I have ordered a product from Amazon.. Amazon delivery agent didn't call me..he didn't deliver the product to me..it was showing delivered...i complained to Amazon customer service many times..they said that it is showing already delivered...i paid in advance..now they are not refunding my money back... I am very frustrated of complaining again and again.. please help me.

I ordered jegging pack of 44 and they send me only 1 jegging... I contact with their customer care about this and ask them to provide me compensation for my order but they refused to give me compensation they cheated me i want to file a complaint (Case) against them... Please help me by taking very strong action against them asap so they will know the power of a customer they are fraud..
My order i'd is:[protected]
My amazon account i'd registered with mobile no. [protected]