Amazon India Complaints & Reviews

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6579
We have perused the complaint received from Ms./Mr. Pillisailu ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 28, 2020

Amazon India Customer Care's response Reference No. – 6575
We have perused the complaint received from Mr. Pottimuthi Mohan Kumar (“Complainant”) and find that he had ordered for WOW Brightening Vitamin C Face Wash - No Parabens, Sulphate, Silicones & Color - 100mL Tube (Product") from an independent third party seller Fit & Glow Healthcare Private Limited ("Seller") on the website: www.amazon.in ("Website").
It is submitted that a refund for a value of Rs. 20.00 as a goodwill gesture was processed into his Amazon Pay Balance on 14th January, 2020.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6572
We have perused the complaint received from Ms. Annie ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6570
We have perused the complaint received from Mr. Ani ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 22, 2020

Amazon India Customer Care's response Reference No. – 6561
We have perused the complaint received from Mr. Suraj Varshney ("Complainant") and find that he had ordered for FNOCKS Girls Casual WEAR Slim FIT Denim Look Jeggings (44, 12-13 Years ("Product") from an independent third party seller Mohini Enterprises ("Seller") on the website: www.amazon.in ("Website").I
It is submitted that a refund for a value of Rs. 449.00, as requested and required by the Complainant was processed into his Amazon Pay Balance on 8th November, 2019 via Gift card ID: [protected].

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6562
We have perused the complaint received from Mr.Hari ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 29, 2020

Amazon India Customer Care's response Reference No. – 6563

We have perused the complaint received from Mr. Veeraranjan S V ("Complainant").
Basis the complaint we understand that vide order ID provided, the holder of the registered account on the website: www.amazon.in (“Website”) had placed an order and not the Complainant. Please be informed that the Complainant is not the holder of the said account.
As per the data privacy policy followed at ASSPL and applicable statutory / regulatory norms as well as given the sensitive personal data or information involved, we are unable to provide details of any order that does not pertain to the Complainant herein.
We hope that the Complainant will appreciate this effort to protect the privacy of account holders and ensure compliance with the applicable laws.

You are requested and required to have the amazon.in account holder to get in touch with the customer support team directly, so that the issue may be resolved at the earliest. However, refund has been provided to the account holder.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 22, 2020

Amazon India Customer Care's response Ref No. 6564
We have perused the complaint received from Ms Nidhi Shandilya ("Complainant") and find that she had ordered for Anchor Universal Multi Plug Adaptor with Indicator - Pack of 2 ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Electronicbaazar ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for refund or return of the Product.
Basis the information received from the Seller, both products ordered, had been duly delivered to the Complainant on 5th November, 2019, at the registered address.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.