Amazon India Complaints & Reviews

It’s been 10 days of pick up and still np refund issued even product reaches back to seller and you guys are just not initiating the refund, may i know the reason for that -
[protected], no they are coming up false excises don’t know after pick up why they are not refunding my money, during oick up all things are checked then only pick up happened, didn’t expect this thing from amazon.

Mail - [protected]@gmail.com

Dear Sir, Madam,

I Mr P Kiran Kumar ordered 03 items on 21-Oct19 and delivered on 25-Oct19.
Out of 03 items, one order of shoe is wrongly delivered.

I requested customer care for replacement.
They did it immediately.

On 29-Oct19, again delivered wrongly.
I am unable to understand what is happening.

Please find the attachment what i have ordered and what was delivered.
With this you will get the clear picture what is happened.

This is not expected from your side.

Regards,
Kiran

I have ordered a product worth Rs.799 on festival sales days with a prime account. But even after 3 days, it was not delivered and it gets returned without my notice. I tried to complain about this on their customer care but they told me to reorder. but the issue is the product is now available for Rs.934, its almost Rs. 130 higher than before. I need it to order for the same price

I made an order from amazon india in september and the package that was delivered contained only cloth and not the product. I called customer care and they said they will investigate and its been a month and now they denying any refund or replacement.

I have reached out to them on every level and everywhere but my problem hasn't been solved.

Crucial ct102464bf160b 8gb 1600mhz ddr3l 204-pin laptop memory (Ct102464bf160b) replaced order status shows it has delivered to me. However, i have not received it. The investigation results in no further action required and it is delivered to customer. Thanks for the service. I have closed all my links with amazon. The business will windup from india soon for this kind of service.

Hi all, I am order amazon.com nyomi shevers Rs1059 online paid. But I am waiting after 1 month product not delivered. My order sending before Diwali in my relatives. So what can I do? I am not using online shopping form amazon.com.

Sonu varma
[protected]

Hi
I ordered one item from amazon on 3rd october'19 & it was a headphone but i didn't receive the product & it got returned back to seller. Now when it came to my refund as i did an online payment for that, amazon is saying that they have initiated the refund on 9th october'19 & they said that the amount will be credited within 4-5 business days. But till now i am facing the problem for my own money as the amount which was "rs.999" has been not reflected in my account.
I contacted amazon customer support several times so they said that they had initiated the refund on 9th october & it will be credited within 4-5 days.
When i complained regarding that so they gave me 'refund reference number - 911818' regarding my refund & asked me to contact my bank.
I contacted my bank customer support also several times & they said that they can't provide any information regarding that. I told them that amazon has given me refund reference number but again they said that amazon is a third party app so they can't help me.
Now the final way to get back my money after such incidents, amazon told me to file a charge dispute form against my bank as till now my money is not credited in my bank account.
I was going to fill the same form but before that u thought to file a complain here first.
I'm so frustrated now. Really!
Please help me.
Please.

Hi team.
Pls help me out
Amazon is not ready to replace my product even it is in replacement timeline.

Initially i bought this product in amazon sale (The sale is worst amazon is selling all fault/ refurbished products on sale which customers spend their hard earned money)
The product i received was good i installed it with given instructions but the product doesn't start working toomuch lag in it so i thought to replace but every time im gatting false comments the product which i bought for diwali as many relatives are coming the would have enjoy the online streaming but its night dream for me
Every executive making false comments

I was placing an order on Amazon India and opted to pay through sbi debit card emi mode, on 26th of september 2019. after 2 minutes of placing order due to wrong delivery address i choose to cancel the order. at 28th of september i got an email and message from Amazon india that your money is return successfully. but yet i did not get any money SBI told me that your money not recived yet so they unable to close my loan account and they start deducting emi from my sbi savings account... My refund refrence no. which i given by amazon is IN[protected] .

I am a regular amazon customer and i have never come across such a delivery boy until today. I call to delivery boy and wantedmy parcel on time and he suddenly refuse he started using so much abusive and vulgar words that i could make a police complaint on him.
His Register Phone Number is [protected]

Dear Amazon,

Please see the previous order which was I have purchased from Amazon this month and last month but today i have get message from BFL and which was the amount its showing totally wrong why I don't know, already 2 order cancel but the amount will add in my BFL EMI account and its showing high amount, how its possible?????
However i had talked with your chat support executive Miss. Bharati from the Amazon...

I have purchase 17oct 2019.and not delver to till date 28/10/2019.i have call to costumer care. costumer care told me your product is cancelled refund request rise with out my Knowledge .then i have tok to other c.care mr praveen has told me .mistake to my side .so sorry.
I Have Reading this month two and three time this case in my account.Amazon has revived this payment, and not to delver material to after delver date expired then told your item is not Available. so cancelled.
AMAZON INDIA HAS FRAUD TO MANE TIME TO

The site was showing teh item was delivered to cuttack. Now it is showing my address only (Plot no 6, genesis villa) i have already put the comments but no action. I am a prime customer. This is the prime response. It is not at all acceptable behavior from amazon.

Delivered 14-oct-2019

Micio nail lacquer micio nude elegance nail polish
Sold by: j. K. Cosmetics pvt limited

This incident is of today afternoon 28th October, 14.30. I was on my way to railway station wherein at a very narrow station lane turn, a tempo (MH04 GF1798) on reckless speed arrived. The driver was just about to hit me while I was standing on the corner to cross the lane. I was lucky enough to be safed as I got pulled backwards by my husband. We went through in an argument with the tempo drivers but they had guts to say "madam apko laga toh nhi". Kyun time khoti kar rahe hai amazon ki ggaadi hai humko delivery karne jaana hai" and that's how I realised its a vehicle giving delivery service to Amazon. The driver was

Dear sir,
With all enthusiasm, I purchased a Desley suitcase spending a big money of Rs. 18500/- through Amazon (vide attachment of AWB [protected] dated 09/09/2019 and went on a official tour to New Delhi on 20th September 2019. While I was returning on 11th October I just lifted the suitcase to keep it on a little higher position, a crack developed near the handle making me sick of the event. Although desley.com claimed that the products are tested for solidity, security and resistance tests in a variety o[censored]nfavourable situations including bad weather and transportation conditions, the breakage proved the other way. Since the product has a warranty for 5 years I request you to kindly arrange for a replacement of the product with a new one that passed QC tests. Honestly, I wrote emails to [protected]@desleyindia.com and desley.com of Paris describing the nature of problem but in vain. Ironically, I am yet to pay the first EMI which is slated for 2/11/2019. I expect you may take a forward leap in redressing my problem as I purchased from you.

With best regards,
D.V.K. Nageswara Rao
Principal Scientist (Soil Science)
ICAR- Indian Institute of Rice Research
Rajendranagar, Hyderabad - 500030
Email: DVKN.[protected]@icar.gov.in
[protected]

Respect sir,

This is to inform you with very disappointing mind in that i placed order with amazone on 6th of oct-2019 - motorola e4 plus and that was delivered on 12 th oct-2019 with different product (Moto c4 plus with completely damaged condition) and immediately i made complained with amazon cs team with the said facts and accordingly they investigated the facts/ material and took five days to respond back with saying that they can not give you new phone as replacement rather you have to get your refund back and your return request are now being approved and scheduled your pick for return on 20th oct-2019.

And, as per scheduled, delivery pick up boy came to my house for pick up but did not pick up the same saying that this is the damaged piece and i could not attend the same.

I requested twice/ thrice and tried to explain everything from starting and also asked him to make call with amazone so that he can cross check with the given facts but he did not listen anything and behaved rudely with my family and asked me to get this phone away and keep this aside and i will not get this with him..

This happened 3 times and same things repeated again and again and retunr window of 10 days closed in system, hence basis amazon officials written statement over mail, i did self returned my product directly to seller and same also got delivered on saturday evening - 26th of oct-2019 by 6 o' clock but still there' s no resolution and refund process being initiated by amazon

Due to this delay being reported, my payment has been stuck/ blocked for last 15 days resulting of which i could not place the another order for the same..

Request you to pls arrnge to initiate my refund as soon as possible with taking follow up with amazon..

Pls find the necessary screen shot of my damaged phone/ courier receipt/ parcel delivered status receipt etc for your persual along with amazon seller return request approved screen shot.

Appreciating your positive response as early as possible...

Thanks & regards
Pradipkumar sharma
Ahmedabad
Mo#-[protected]/[protected]

I hve ord Redmi note 7s red. But the product delievered to me was different colour, This mistake is repeating for the second time. But for this time the seal of the package was broken.whn I enquired in customer care they frwd the call to CE Shiva and that lady responding in a rude way saying that they cannot take any action further as they received the delievered report from their team.And she aborted my call when i am speaking.

My name is anurag anand and i had ordered renewed realme buds wireless of rs.846 in amazon on[protected] and after[protected] i returned this order due to personal reason. And on[protected]
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number
(74332749293929235474196) and told me to fill charge dispute form but indian bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. My card number is ([protected]) and my bank account no. Is [protected] bank of india
Thanks you si

Ref tracking id[protected].

I was delivered a refrigerator with dent which i returned and requested for refund from amazon.
Then again bought one more (190 l 5 star inverter refrigerator rd epro 205 tai 5.2 sny stl, shiny steel) from amazon on 23.10.19. This also has dent on side. The delivery men took photograph and said that they would lodge complain and revert back. While signing on the delivery challan, i put my comment as 'side dent' and kept photo of it. Also, i lodged my complain in detail when got a call from amazon asking me about delivery satisfaction. Both the time, the materials itself were defective as the packaging did not have any dent mark. Since, the defect is found repetitively, please let me know whether amazon supplies defective products in the name discounts.

I have to receive amount of 719 from amazon on 10 th of october, and they've successfully sent to bank but sbi bank people didn't send me those money which i have to receive my money before 10 th of october and and the reference number of that transaction
[protected]
And regarding this issue i contacted customer services many times but the issue hasn't solved till now.