Amazon India Complaints & Reviews

I have ordered pantry items from amazon and it has to be delivered on sunday 3rd,, however it has not been delivered till date and it has been escalated multiple times and every time they update the status b that deliver y was tried but i was not contacted at once and amazon agents just assuring me that they are fixing the issue. Now today i contacted amazon to refund my money they said it has been escalated and someone from escalation team will contact me. I don't know when it will happen

My name is (B. Mohammed) and i had ordered 30.09.2019 (Mi earphones basic with ultra deep bass and mic (Red) of rs.389in iam paid on upi transaction and i have send mail from bhim so bhim has respond to send in refund reference number[protected] so i have to complaint in indian bank so indian bank is no response the to me. Then my transaction failed my amount was debit to one month over no response, no refund so please kindly release my payment and told me to fill charge dispute form but
Please kindly respond to this complaint it's very urgent.

Thanks you sir/madam
Transaction date - 30.09.2019

Transaction id[protected]

Refrance number[protected]Provide from bhim)

Account number[protected]Indian bank salem main branch)

Complaint number[protected]National consumer helpline provide the complaint number)

Refrence id - [protected]

Refrance number-ibcwe[protected]online customer complaint reference number is (Indian bank)

This is regarding my order of impulse 85ltr trekking bag which was done in amazon and delivered on 9th october 2019. On using it after 20 days, the bag broke, its stitching came out which showed its poor quality. As a consumer i contacted amazon customer care to get a replacement of the bag on 29th october 2019. I was promised a replacement by 1st november 2019, on trakking my order i found out that it had been shipped to my hometown but all of sudden it showed that the order was cancelled. On contacting the customer care i was once again garenteed that the order would arrive latest by 4th november 2019. I waited till the next day, and on getting no response i had contact them again. I was then told that the order had been cancelled because the mobile number was given wrong, which is clearly not my fault, considering i was able to track the order till it reached my hometown. The customer care accepted their mistake and asked to get refund instead. Although am in need of that bag, i would have been fine with this if it was said at the beginning itself, but it is not fair that i was fooled around like this.
As a consumer who trusted this company, i feel cheated and insulted. Kindly take some form of action against this kind of bad services.

Today when i delivery boy came for cod delivery. He behave very rude with my parents. My parents gave him 500 rs note but he asked he didn't have change and talk very rudely with them and asked go to the shop for change money and asked he will go if you don't give me change. I don't expect this kind of behavior with big brand amazon delivery boy. I want action against delivery boy.

My order number is[protected].

I hope you will take action against him.

Shakun sharma

I ask to amazon about refund they said we are already refunded to your account and still i didn't get my refund in my account and when i ask to sbi customer service they said that thats not our look out amazon is third party we cant help even i give them refrence number also161201 but they said we cant help you out my amount is 747 so plz i request you help me out

I placed an order with amazon for 32 inch sanyo tv on 29/10/2019. Order number
[protected] and item is to be delivered at thrissur 680027. The item is in stock with cloudtail india pvt. Ltd.
They have given a delivery date of 13th december 2019, that is 45 days delay. When i contacted customer care several times they are suggesting to cancel this order (This order i got at discounted price and 10% discount) and if i place a fresh order, the item will be delivered in 2 days. This is an unethical practice. Please untervene
Alphonsa paul
[protected]@gmail.com
[protected]

I order amazon product but they have not delivered the product when we ask them they kept asking me to wait and now it's been 2 yr and they not ready to talk amount it. I had done the prepaid payment via a card of rs 5200/-.

Amazon is a cheater. Never do a prepaid payment.

Now i am bothered about my money 5k. Even they are not ready to refund.

Sir i am purchasing 02 no qty v guard industries ltd finesta rw 400mm remote 3 blade wall fan (Yellow&black) (Yellow) through amazon india online shopping app and order no[protected] dated 15.10.2019 amound rs 4519.80 paid through icici atm card for 02 qty this wall fan. My ordered delivered me on dated 22.10.2019 in one wall fan box and i opened it and find only 01 qty of wall fan comes in this box because this box in made of only single piece of wall fan and can't possiable in this box adjust 02 no qty of wall fan. I contact amazon india customer care and tell this problem and file my complaint and after 5 days i again contact amazon india company customer care and asking my matter but company refuse that they can't help me this problem because they delivered me this oreder on 22.10.2019 in 01 no box and this box has 02 no qty of wall fan. I understand amazon company this problem that this box in made of only single piece of wall fan and can't possiable in this box adjust 02 no qty of wall fan but can't help me and not to be paid my 01 no wall fan refund. Please sir help me for this problem as soon as possiable.
Name - kamlesh kumar galav
Amazon id - [protected]@gmail.com
Address - pratap chowke behind nagar medical store baran rajasthan 325205

With reference to the supply for ifb 5.5 kg dryer (Turbo dry ex. Silver b00re6rl8m – 1 no for our director mr shekar sitaraman resident situated at no. 14, nanjunda rao road, vgp layout, injambakkam, chennai – 600041 and subsequent discussion had with your counterpart mr sharath kumar.

Please find attached the invoice for reference. Mr senthil, carrying mobile: [protected] who came for installation, while open the box he found boycott bearing broken after he said not able to install better can exchange the machine.

Kindly do the needful for the same on top priority since its urgent requirement.

Regards,

Ganesh s
Materials manager
Auromatrix hotels pvt. Ltd.
#129, estate main road, industrial estate, perungudi, chennai - 600 096. India
Tel: +[protected], 6688 4000 | fax: +[protected]
Mobile: +[protected] | whatsapp: +[protected] | web: www.auromatrix.com

Out of 5 amount, 4 amount have been credited to a/c no.[protected] on[protected], except above amount of rs.164.05. All 5 amount have been debited through debit card. Rest 4 amount rs.141.34, rs.194.37, rs.683.71 and rs256.29. Amazon also confirmed me about refund order of rs.164.05. Please look into the matter immediately and credit the amount to above a/c mentioned above

I ordered two items from amazon a few days before. I received only a single item only, but the delivery status is set as "delivered" for both the items.
The customer support is not responding quite soon to address our issues.

Please help to at least get refund of the undelivered item.

Attaching the screenshot for reference. Please check. The item (Jan - 645) is undelivered.

I receive used product 'twice' from amazon seller 'appario retail pvt. Ltd., ', and 2nd time the refund was cancelled from the pick-up person, telling me 'it's a used product', as if the fault is mine.

Here is the issue:
I had ordered 4tb hdd on 23rd oct. After receiving the product i noticed that the back of the wd product was opened, since it was a used one, i asked for replacement. The replacement product which was received on 30th oct from the same seller, was worse:
- scratches all over the hdd,
- no usb cable,
- seal was open on the wd package
- no serial number on product piece.

I am fed up of talking to customer care executives and chatting several times via the amazon india app, each and every time i call regarding the refund, i have to explain about the overall issue, but they are not noting down the issue i think, even the phone calls being recorded, and they have taken this issue very lightly, and are least bothered about their customers or the products they sell.

Seller is giving out used products, and this so frustrating, when am paying from my credit card and this what i get from amazon, when something is required very urgently. I don't think i will be buying anything else from amazon india here on, for this matter.

I have bought the product on 30 Oct 2019 Vide Order No.[protected]. order supposed to be delivered on[protected] and today is[protected] but the order is not ye delivered to me. i have called so many times to the helpdesk but they are still checking the issue.
they are not even ready to refund my money.
they are saying we are investigating the issue and will revert.
please help me.
Ketan shah
[protected]

I havd purchased redmi note 8 pro when launched an di got faulty piece and same day submitted returned request but i there was showing 4 nov is the returned date request after that waited till 4 nov and when i did not got any response again i called and told my data is got erased as it switched off and you had given faulty piece and sent emails and facebook complaint so many times that they did fraud and mental hazard to me and wasted my time and money not taken returned or replacement till now and maked me mentally tired so third class company please take strict action against this company and give me compensation as i had taken this mobile by paying 15500 and till now not able to use or even not inserted my sim in it kept as it is.

My Amazon account has been locked due to some issues. I don't have any idea how it's been done. When i order something it's not been placed, While the amount is been debited from my account and shows some technical failure. the amount debited from my account is credited back to me but after 48 hours of time period. Your customer service provider has been telling me from past 4 days that it will be resolved in 24 hours.So I need you to resolve my issue.

We have been trying to lodge complaint on Amazon site since 30.10.2019 till today but in vain.
ORDER #[protected]
The order for 23 books (different titles) were placed on 28.10.2019.
The amount of Rs.53, 025.31 was credited to Amazon's account through onlineSBI net banking. After checking the orders placed with Amazon, it was found that 16 titles were cancelled automatically and 7 titles were confirmed out of 23 for their delivery on different dates and their amount was Rs.10, 159.00. There was no mention or indication shown for balance amount of Rs.42, 866.31.
On 30.10.2019, an amount of Rs.40, 490.01 was credited into our account.
It is seen from above, an amount of Rs.2, 376.30 has been deducted excess as the order for 16 titles were cancelled by Amazon automatically and not by us.
You are requested to look into the matter as they are not responding either over the customer care no. nor email id on which we could lodge our complaints and ensure the re-credit of the excess amount of Rs.2376.30 which has been deducted wrongly from our account for more than 9 working days.

Fastrack midnight party analog grey dial men's watch - nk3098sm01
1

I gave but that's time product colity difective so i refund but company not give response so please. Very bad service so please company very bad service give customer so plz i gave rs 3795 refund so please my amount refund imidatly so plz refand my amazon company
I atech bill copy

Regards
Thapde govind shahadev
[protected]
[protected]@gmail.com

Dear sir,

Ref. Order #[protected]
Lost item name: acer k202hql 19.5" led backlit...

This order was delivered as on 04th october in afternoon and my aged father
Received it. When i opened the shipment at night, i found one item was
Missing from it.

I was shocked and check it again and found that the box was packed with
Brown tape on the bottom face, i am assuming the reason behind that is
Amazon tape on the box being torn in transit. And may be at that time the
Item was being lost in transit. I am attaching the images of the box.

As it was a bit late so amazon phone support was not available that time.
So i reported about it next day in morning, and they assure me about any
Loss. But when i call for update, they denied for the item being lost
In transit. After getting their response i was stunned.

Then i esclate the matter even at a higher level, but everyone is hopeless.

Please help me in this matter, and either get my money back or my item.

Regards,
Anju somani
Ph. [protected]
Soft creation, jaipur

Hi SIr/Madam,

It is very disappointing that such a big company amazon is giving the worst service to customer.I was suffering since 2 months from their world class worst service.

I have purchased the bodyfit gym equipment from

Sold By : Football Specialists * S-19, Industrial Area Jalandhar, PUNJAB, 144004 IN
PAN No: ALMPS9240B GST
Registration No: 03ALMPS9240B1Z6

on 09.08.2019 .But the quality of product is too poor so i have refund it after discussing the issue with amazon leadership team.As per him he has given in writing that they will refund the full amount along with self return amount i.e Rs 2324 +2940 =5264.

But from past 2 month they are doing nothing when ever i call they say we will raised your issue to escalation team and they will call.But none of them has ever called .So many forms already filled by amazon executives with assurance that it will be resolved in few day.Now few days become months.
Its my request please help me to get my money back.

Order details : Order Number:[protected]
Invoice Number : IN-40668
Order Date: 09.08.2019
Invoice Details : PB[protected]
Invoice Date : 09.08.2019

Shipping Address : Manish pandey

Manish pandey 405, Karamyogi Apartment,
Sector 10A GURUGRAM, HARYANA, 122001 IN

Please see all attachement .I have tried all possible way but finally i have no choice.

An item I ordered from Amazon sports fitness bench 20 in bench. 5887 rupees cost this product and my money is not transferred in my account.I ordered this product 7 Oct 2019 and return refund money on28 Oct 2019. Amazon told our side your money credit in my account but not credit . So please help me my money credit in my account

Thank you