Amazon India Complaints & Reviews

I have placed two orders with amazon.com. One of a trimmer and another of lenovo laptop. Amazon denied delivery of the trimmer on last day of estimated delivery stating that the seller do not deliver at the specified delivery address and the package will be returned to seller and refund will be initiated in 3-7 days. When i called the amazon customer care they misguided me by telling me that the order got damaged. Even then i voluntarily asked them if the same is the case with laptop then update the delivery address because the laptop is urgently required. On this the executive assured us that the order will be delivered on time. And now on the estimated day of delivery they are saying that order is returning to seller and refund will be initiated in 3-7 working days. The reason for return they said that the seller do not deliver to our address. Why they do not state this fact well in time. They practically wasted my 6+7 days and also did not deliver the orders and my 26k rs is also struct in refund process.

I am convinced that there is actually no voice to the customer when i comes to service.in my opinion and experience, amazon, just like a lot of company's out there has embarked on a “sale minus after sale” strategy. There is no regard for customers anymore and the usp of the company which was it's core strength seema quickly fading away.

Here is my ordeal around a watch that i prepaid an amount of inr 16000 against. Please be noted that i am a prime member and the product qualifies under “guaranteed delivery”.

The order id for the product is[protected]

I placed a prepaid order for a "casio analog digital men's watch" on october 22 2019 for a consideration of indian rupees 14090 (~usd 200). The order indicated a guaranteed delivery date of october 23.

On the day of expected delivery (October 23), the delivery agent from amazon transportation service reached the address around 12 pm with the packet and called me for the scheduled pickup. To my utter surprise, after tinkering a bit with the application on his mobile phone and the package, which was packed inside a "secure plastic bag", i was told that the delivery would not be possible since the courier service missed adding a "secure bag id" to the package which was vital to the integrity of the package and in absence of which the product cannot be delivered to the customer. He insisted to take the package back to the warehouse, make necessary amends to effect the delivery next day, which i had no choice but to agree to. Immediately following this i spoke with amazon customer care and apprised the agent of the issue. I was assured that the filed would be ironed out immediately to ensure that the delivery happens the next day on october 24. To my surprise yet again i received a notification indicating delivery failure citing customer unavailability as the reason, which is an obvious dlstortion of facts. The same was yet again apprised to customer care.

October 24, i received, on my cell phone, the details of the delivery quite late in the afternoon with mobile number of the delivery agent. To coordinate the delivery, i immediately called the delivery agent in the number provided not knowing that i would be in for another disappointment. I was told by the person on the other end that he was on a leave and amazon team had shared his number incorrectly or maybe some other delivery agent was using his agent profile. My limited understanding suggested that this may not even be in compliance with amazon policies considering the packets entrusted to agents for delivery may at be high value purchases. Regardless, i immediately contacted customer care yet again to enquire the mix-up when i was told that updating the numbers does not fall within the purview of amazon and certain "third - party" was responsible for the same. Interesting enough the same details were updated on my amazon account which conflicts the explanation provided by the customer care. Following this, i noticed delivery agent details updated against my account within an hour of my call. Anyhow i called up the agent who requested me to wait for an hour more for the delivery. Pertinent for me to cite is that amazon policies fix the deadline for delivery at commercial/official addressed at 6 pm latest. It was already 6 30 pm when the delivery agent arrived with the packet. Disappointingly, yet again the agent failed to make the delivery for the exact same issue as day before. I struggled for almost 40 minutes to reach out to customer care delivery agents supervised but to no success. The disgruntled agent, who was concerned of being late to home, finally chose to leave with the packed advising me of cancelling the order as there is now it could be delivered. With no option left, i reached out to the customer care yet again just to be told that i need to wait for another 24 hours before i can hear from a senior team around the issue. The agents i spoke with were uncooperative and mostly unwilling to help while still carrying the audacity to ask for a good feedback after the call. One of the agents i spoke with earlier today came across as outright rude and unjustifiably defensive.

Realising that the delivery being yet again deferred for a future date, i checked the application to see if there was any positive update confirming a future delivery date, albeit i noticed an update informing me that the packet would now be returned to the seller citing rejection of the product by me, which is the opposite of true. Yet again i called the customer care to let them know of the situation. Didn't get much of an assurance though.

Fast forward to october 25th, there was no update for the entire day. No call, no message, no tracking etcetera. I did chose to finally call customer care around 5 to check-in, of course without much hope. The response yet again was no better than as given to me on any of the 14 calls before. I was asked to wait till 29th.

Just to recap, i am a prime customer who has been an avid shopper on amazon for almost 9 years, the product worth 16000 rupees is prepaid, the “guaranteed” delivery date was 23rd, the product could not be delivered because there apparently was some issue with the bag id on the secure bag, product status as of now shows “returning to the seller” since i refused the delivery (A blatant misrepresentations of facts). Long story short, i am suffereing for no fault of mine.

The only silver lining (Pun intended) was that the customer care execute i spoke with around 8 30 pm october 10th acknowleged that all commitments that were given to me were violative of amazon policies and therefore could not be met as the “system” did not allow them to provide remedies as commited by any of the 7 to 8 executives a spoke with in these 3 days

Certainly feels bad to say that i have been an avid shopper on amazon however experiences like these have made me reconsider my faith in amazon which has been my one stop shop for most of my buys in these years. I wish i could place amazon as my last choise after the agonising experience i had with amazon, however amazon would not even be in my hindsight going forward.

No email to any of the following helped.

On top of this all the last executive is spoke with clearly cited that no escalations or emails anywhere in amazon will help as the “system” follows its own system, 😄, whatever that is supposed to mean.

I still had no resolution in sight

I purchased boat soundbar from amazon on 23/09/2019 and got the product on 27/09/219 but due to product quality i initiated a return.
I also received a return pickup text but no one to came to pick the product and this happened twice or thrice then i contacted amazon to check the progress of the return, so the very next day the product was picked up and since then i have been waiting for my money to refunded to my credit card. I have tried to chase the return but the status is same as it was before handing over the product to the delivery person. I tried contacting amazon numerous times through email, call but to no help.
I have had to pay 9000 extra to my credit card bill due to these people not resolving the issue. I do not have that much money to keep on paying so much amount to companies like these... They have their product, they have my money and not heling me now!!!

Dear sir i had purchase one samsung washing machine through amazon india on 29sep and igot damaged product and i called to amazon customer care he told me plz send pic of damaged washing machine and i have sent on [protected]@amazon.in. After i again contact to amazon customer care but he told i want job sheet. But samsung service engineer did not provide me any job sheet. Now amazon has not take return of damaged washing machine. Amazon order id is[protected], samsung washing machine model is samsung 7.0 kg fully-automatic top loading washing machine (Wa70n4420bs/tl, silver, activwash+). My registered mail id on amazon is [protected]@gmail.com and mobile number is [protected].

I placed order for a samsung phone twice on the website. At first, the order was not delivered. They promised that the order will be delivered by sunday 20 october, but even by monday the order was not out for delivery. I cancelled that and again placed the phone to purchase. This time, i added the delivery location as the amazon delivery center so that the same does not happen to me again, this time, the store does not exist. I mean i went at the address, and the store was closed 6 months ago. If the store is closed, how can they show on website that the item is available for pickup (As shown in screenshot). The customer service also had no idea. Why are these people such big liers.

I purchased a oppo reno (Jet black 8gb ram, 128 gb storage) mobile on 13 oct 2019 order #[protected]
I recieved defective piece
In mobile phone charging issue charge not connect then i call to customer care then they appoint a technician. Technician submit her report to company for issue
After technician report my mobile phone is not pickup for return from last 5 day
Daily my pickup is create by customer care and also daily canceled by courier department
Soon i will file complaint in consumer court regarding this fraud

Hi sir/madam,

I bought a mobile phone on www.amazon.in on 8th oct 2019. The product cost was 11935.85. I choosed hdfc debit card emi for paying. Unluckily the product returned to the seller. As the product returned to the seller amazon initiated a refund on 10th oct 2019.
Till now i did not get the refund and debit card emi is also active as refund is not credited.

Bank is saying that no refund is issued by amazon. Bank did not find anything with reference number provided by amazon.

Reference no of refund is[protected].

Amazon order id is[protected].

I request amazon please issue a refund again. It is 11935 rs. I cant imagine that i lost my money. Please issue a refund.

Thanks and regards,

Rajbul biswas

I have order Samsung M10 and recieved a broken micromax phone inside. I filled the complaint as well but got the response that we are not going to replace it. Is it like Amazon's decision to send the fraud item and then not even taking action. Order number is[protected].

I want a action for this.

Refund of rs. 1, 198/- has been made by amazon on 02th of october 2019 regarding a product (Order number is #[protected].
"the reference number of the refund is 0r9xlo90000k0ocjy33.
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Order number at amazon is[protected]... Now in this order the delivery boy deliberately tries to harass the customer by saying he’s not able to find the address and asks customer to come and collect the package somewhere where he is standing near to my location even i have mentioned the address very clearly in my order and never had problems at all in all the orders which i keep on ordering on amazon till date. Also he’s trying to abuse me over the phone and upfrontly put the order delivery status as attempted just to satisfy that his job is done which actually is not done at all. This kind of behaviour is not all accepted as per amazon standards and really want to bring it to the notice of grivience handling team of amazon that how customer’s face inconvinience by your delivery guy’s approach to not take their job seriously. Take further actions on this delivery guy and look into the reported subject matter very seriously bad i would like that crores of your customers don’t face such troubles which i faced today only because your delivery boy wasn’t bothered to do his job seriously at all. And on the contarary tries to be disrespectful with the customer on phone which is surely unacceptable. Take firm actions in the subject matter and ensure that it doesn’t happens to the customer because it harms someone’s self respect and dignity if your delivery boy askes the customer to do the job which is not meant to do by a customer as such. Revert me with a staunch resolution to the reported grivience.

Ordered ONBN® Tempered glass for my OnePlus 6 phone. Amazon India sent me a different item which was for Samsung S6. Now it is not eligible for return or replacement. My money got wasted. Since I am a student I can't afford to waste my money for their mistake. Kindly do the needful.

Hi amazon,

Order id[protected]

I purchased a smartphone (Honor 10 lite 6gb, 64gb) from amazon on 29th september 2019. The order id for the same is:[protected]. I do not know why but from that very day onwards i never saw the product move. Till date it did not get dispatched and neither it will be. As from experience i am saying. Each week the status of the order gets updated to 'preparing for dispatch - arriving by wednesday/tuesday'. Then finally the day arrives - wednesday (Day i am supposed to get product). On that day also status shows 'arriving today'. But it never got shipped prior to that. So when the day gets over, again the expected delivery date is updated to next week's tuesday or wednesday. So this is what goes on and on like a loop. I have contacted customer service multiple times mostly via chat and also via call. I also emailed to you guys but none of it worked. Each time when i talk to customer care, they tell me as follows (Ordered by date) :
1. You will get the product in the mentioned date. I request you to please wait till the timeline is over.
2. I have noted down feedback in this regards. Our concerned team will work on it and get it solved by 48 hours. So you can expect cancellation of product after that.
3. I have lodged a complaint regarding this and we will revert back in 3 business days. This is the maximum time frame that we need you to wait. Be assured that either your product will be dispatched or it will be cancelled.
4. I have checked that a complaint was lodged regarding this. And it has been 3 days since it had been updated. I am re lodging a complaint and i will personally take care of this. Do not worry. I assure you that it will be cancelled in 3 days. All i am asking you is to wait for another 3 days and trust me it will be solved. (This one gave me some hope but did not work)
5. (Finally today) sir i request you to trust me on this that the product will be shipped and delivered in the mentioned time frame. Do not worry sir. I will look into this with my team. I just want you to wait till the delivery date (Which is tomorrow)

So these are all the stupid experiences i had with customer care. The item is clearly in stalled position. It won't go forward or backword. I am also a software engineer so i know what happens at times like these. The process gets broken, this is what causes such product not moving in either direction issues. Gradually now i am starting to give up on my rs 10000. I may never get that money only. None of your customer care people can go out of the box to help. All are very incompetent. I did not mention a few of the horrible customer care experiences i had relating to this order only. Ps: i have contacted you guys more than 30 times now. Overall i had the worst possible experience with amazon. Anyway please try to be of some help. I really need the product to be cancelled now.

Hope i could make you understand everything. Thanks. Let's see if i get my money back.

Regards,
Souvik roy
[protected]
[protected]@gmail.com

On 20/10/2019 amazon online shopping refunded the amount Rs 308.reference number[protected].. This number was given by amazon .But amount was not reflecting in my bank account .please solve the issue
Name : aravind
A/c no: [protected]
Axis bank Jigani branch Bangalore

Hello team,
I have purchased samsung 100cm (40 inches) smart 7 in 1 full hd. It is deviled on 18th oct as mentioned on amazon portal tv should be installed within 48hr. Today its 25th oct still tv is not installed. Please look into this issue as soon as possible.

Contacted multiple times but they are not responding properly.

Mob no : +91 [protected]

I ordered a clublabtop reversible sleeve size of 15.6"with m/s. Arrario retail pvt. Ltd. Through amazon on 05/10/2019 wide order no.[protected]. They send a sleeve size of 10.5". It is not suitable for my laptop which is purchased through amazon itself. Hence i returned it and request for a correct size of 15.6". Till now they have not dispatched it to me. Please be kind enough to take necessary action in this regard. I am trusting on amazon will do it without further delay. Even it is represented 2 times even no reply is given by them. Please make to send the ordered material without any further dealay
+[protected]

I have purchased a Ultra wet grinder on 14th October 2019 from Amazon and received item on 19th October 2019 and the received is defective Item( Defective item it's not unfortunately happen, this is intensionally send by seller as
1. For 3 pin plug negative pin is not there.
2. Grinder down part is open and so parts were removed.
3. Out side part is samshed and damaged. When I spoked these things the Amazon team is replying like these might be happened in shipping. But my question is like if above are happened due to shipped then from where the thermocal is attached with plaster. So it clear understanding that Amazon is compramising with seller and sending faulty or duplicate product or used product or item missing from the boxes, if Amazon is not compromised with sellers they have minimal quality check before sending to customers like out box condition or properly sealed or not?)

They said they are going to initiate full amount back, but i did not received full amount, they have initiated partial amount only. I do not understand why the Amazon is doing like this to customers.

Please find the order details below
Order ID:[protected]
Order total payment made: 7, 064.10 Rs
But initiated: 6314rs only back to source.

This is happed 3rd time for same item, 2nd I am out of station they rescheduled unnecessary for next consecutive date twice (but clear informed to the 3courier persons I will not be available in city, will and back after 4days please reschedule to that date) and cancel the order as several attempts made customers not answering so sending back to seller again here also received partial amount back to source not full amount

2nd order details
Order ID:[protected]
Order total payment made: 7, 109.10
But initiated or received amount back to source: 6359 Rs

1st order details
Order date: 28-Sep-2019
Order ID:[protected]
Order total payment made: 7, 361.77
But initiated or received amount back to source: 6875 Rs

Around 3000rs was lost by trusting and purchasing from Amazon. Please never buy any items from Amazon they are cheating the customers.

When I purchased any item from Amazon I need to return it back as the received item will be defective or used or not item in the box or duplicate brands. Very rare find genuine is received when I purchased it from Amazon. AliExpress or some other eCommerce sites are
Very far better than Amazon.

Please remember that if you buying any item from Amazon you wasting or lossing your money and no one will respond properly. You can see the response of Amazon to this complaint.

Refund reference no. 1cvzgsvh0000k19yp8z3
Amount rs. 849
Amazon issued the refund on 15 october 2019
My name - pandurang bhagwatrao vasre
My account number - [protected]
My mobile number - [protected]
Order id[protected]
Still not added money in my account
Please help me dear bank of maharashtra
I complained my issues regularly but no one helps me

I ordered product of 16999₹ from amazon on 28 sep 2019 and payment is done by atm card and i was cancelled that product to amazon on 30th september. They told amount is transformed they are sent rnr no - 0r8ud3tg0000k0oblzgt but still amount is not credited to my account. It's nearly one month over stil amount didn't reflected in my account. I was visited the the home bank maneger told with this number we can't check the status of refund please go through the amazon. So please go through it.
Thank you..

My name is Humera Qamar. I purchased a doll set from Amazon and returned it the very next day. I got a message from Amazon that i will receive Rs, 305 in 3-5 days. On 17 oct 19 Amazon refunded the money. But I didn't get it in my PNB debit card. I called back Amazon many times but they are saying to lodge Charge dispute. I doubt that it will work. My account no. is [protected] and reference code given by Amazon is[protected]. I have my account in PNB kakatiya nagar branch. Kindly resole the matter so that i could receive my money back.

I am writing this mail to you because I am struggling to get the refund of courier charges. I was promised to get the response in 24 hrs, its NOT at all happening. After writing repeatedly, I am NOT getting response from seller, [protected]@amazon.in, [protected]@amazon.in.

Details:
Order:[protected]
The received product was in very bad condition, like the old one. I was asked to return it to seller. I was told by Amazon People and seller that arrange the self pick-up. After receiving the product, courier charges will be refunded. Initially, I was NOT ready for that. But after insisting by seller and amazon people, I did it. I also informed amazon that BlueDart Courier charges of 4530/-. I was told that to go ahead with this, and submit the receipt. I was told the its under A-to-Z policy.

I was told that product cost as well as courier charges will be refunded back to me by seller. I did it. The bed was delivered back to seller on 27-Sep by Bluedart courier. The product cost is refunded to me. But, I am struggling to get the refund of courier charges. I had already talked to Amazon customer support mant times, looks like, NOT able to solve this issue. You can also look all the mail correspondence to amazon and seller.

I have sent courier receipt, tracking proof many-many times to seller as well as to [protected]@amazon.in and [protected]@amazon.in I am really frustrated now because of all this.

I am facing all these issues. I request you to look into this.
Even, repeatedly, in every call, Amazon customer support person told that I don't need to be worried, it will be solved, wait for 2 working days etc. But, now, I ask, when it will be solved. Is this issue being taken seriously by customer support?

Now, I request your assistance towards solving this issue OR please guide me how to go ahead.

Again, I am attaching the courier receipt, delivery confirmation.