Amazon India Complaints & Reviews

I have placed mi ledtv in amazon and the same is out for delivery for three days. Without calling simply sending message like "customer has requested for reschedule and reattempt on next day". This happens for three days and finally product returned to seller.
I called and chased but no use.
Next time, i placed one more tv after discussing with amazon. This time they promised also.
Again same thing happened. I called almost twice a day and no use.
Next - third order.. Same thing..
Is amazon really want to deliver or just collecting money from customers in sales.
No action and same thing again and again.
I have order number and everything for those three.

Myself is anand hogade. On 08.10.2019, i had placed an order for study table for boys. It was delivered on 16.10.2019. Immediately after opening, it was noticed that the product delivered was damaged and accordingly returned the same. However, till today, i have not received refund of my amount paid on delivery. My mobile no is [protected]

Order no. Is[protected]

Aaa: non complaice of return process and refund process even after 8 days; product as opened andclosed by amazon services on 25th 5 packs stinking occupying space in my res bed room causing injury to health and causing mental hurt.
Amazon puyrchase from india data of correspondences between 23rd oct 2019 to 2nd nov 2019 on damaged product, replacement did not arrive, order cancelled, return pick up messages (Sms), no compliance, no pick up, no delivery or no refund issued till date, except chains of correspondes in terms of “its not my job and without proper communicationsor actions - proposal to react outside from police, or court after exhausted orrespondences without any ructifying actions. K rajaram irs dated 2nd nov 2019
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Subject in the reverse order from 11 to 1; and not all correspondeses given here:
11 return started
Your refund will be processed when we receive your item.

Amazon brand - solimo optima manual box storage king bed (Sienna cherry)
Sold by: cloudtail india
12, 999.00
Buy it again

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7 your amazon.in enquiry
Inbox x

[protected]@amazon.co. Uk
Thu, 31 oct, 16:55 (2 days ago)

To me


Did i solve your problem?

If yes, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A3RUZ83BQO69A1&k=hy

If no, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A3RUZ83BQO69A1&k=hn

Warm regards,
Puneet k
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
=

8 rajaram krishnamurthy
Thu, 31 oct, 18:07 (2 days ago)

To cs-reply+a2102p3hmgnfm7


Dear puneeth
I shall let you know once both actions are completed. I am watching the return pick up and refund credit to my card. Then i can say. K. Rajaram. Irs


9 rajaram krishnamurthy
Fri, 1 nov, 15:40 (18 hours ago)

To cs-reply+a2102p3hmgnfm7


Dear puneeth
Day 2 after our conversation:
Except the print - return process started - nothing else in sight. No further message. Mlc - management lack of coordination - prevailed per haps. Even though virtually process started as early as 25tn oct 2019, and 7 days passed already and deadlines are passing backward sooner, its time dgm to director level informations shall pass, lest 6000 cr loss may not mitigate apart from initiating measures for hard core rectification. This message shall put people concerned in proper spectrum. I will let the progress known tomorrow subject to my proceedings under reservation. Thank you. K. Rajaram. Irs harassed customer.


10 rajaram krishnamurthy
Fri, 1 nov, 22:26 (11 hours ago)

To cs-reply+a2102p3hmgnfm7


Dear mr. Puneeth
Developement at the end of end of day 2:
" amazon coordinated action of nothing as if...
Messages
1 friday nov 1 2019
Our executive ([protected]) was unable to pick your amazoncreturns package with awb[protected].
8.50 pm.
2. Friday. Nov 1. 2019
Pickup rescheduled: your return pickup for amazon brand - solimo optima manual box storage king bed... Has been rescheduled. Details: http://amzn.in/d/7XircX4
8.58 pm.
My observation. K. R
3. When opened it did not contain any reschedule.
K. Rajaram. Irs. 1/11/2019
10.25 pm.

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6 your review of amazon brand - solimo optim... Could not be posted to amazon
Inbox x

Amazon reviews unsubscribe
Thu, 31 oct, 07:32 (2 days ago)

To me

4 thank you for submitting a customer review.

Thank you for submitting a customer review on amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.in/review-guidelines

From rajaram krishnamurthy on 29 october, 2019

Confused management of indian amazon

Package stink bad odor. Package wood damaged photo sent. Out of sympathy ordered for replacement. It was ordered for replacement to be delivered on 28th oct 19 but never an inch moved; and customer care, amazon.in& cloud tail did never bother about till 29th in spite of many emails to cs and chennai agent ; cancelled the order out of actions of sellers. Some where now in the remote corner now i see cancel order refund as well as simply stating this order may not take place till 4th nov!!. Sent sms to pick up damaged on 26th and cancelled it in the evening and later state till 31st not possible. Confused. Management of amazon.in. Amazon usa name being down trodden.

A few common issues to keep in mind:
• your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.in/feedback.
• we do not allow profane or obscene content. This applies to adult products too.
• advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
• please do not include urls external to amazon or personally identifiable content in your review.
• any attempt to manipulate community content or features, including contributing false, misleading or inauthentic content, is strictly prohibited.

This message is for: [protected]@gmail.com. If you'd rather not receive future e-mails of this sort from amazon, please opt-out here.

Amazon.in marketplace platform: products sold by a marketplace seller are subject to that seller's terms and conditions of sale. See www.Amazon.in for details. Reference a21tjruun4kgv-r3wx10iup1ick.

5 rajaram krishnamurthy
Thu, 31 oct, 10:13 (2 days ago)

To amazon.in, amazon


Dear amazon
Product is secondary the management is prime. Where u do not wait to receive the reply and avoid customer criticism but wants only bouquet well do not do business but dictate bossism. I do not share your view at any cost as product review is simple good or bad, but businessman does count with the integrity. So i also do not care about your publishing or not as on today i can do it in so many media on myself. K rajaram inresponse to no reply statement on service.


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3 hello,

Greetings from amazon.

This email is regarding the order number[protected] amazon brand - solimo optima manual box storage king bed (Sienna cherry).

I understand that you are facing issue with the bed you have received as the product was damaged.

Firstly, i would like to request you to accept my sincerely apologies for the inconvenience.

I would like to inform you that upon your consent, i have initiated your free replacement request.

The damaged product will be picked up from you within 4 business days and once the product will reach back to the seller, your replacement will be released.

We can imagine how annoying this situation can be, when i relate this to myself and this is definitely not the kind of experience that we would want any of our customers to face.

Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We value our customer for the highest level of service from our end and we know the value of the money our customer spend trusting us.

I hope this helps, we look forward to see you again.

If you still have any concern regarding amazon services, feel free to reach us 24*7.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Bishesh g.

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2
Order status update
Hi rajaram k,
We got to know from our technician partner that your service order could not be completed due to reason: product damaged. If you feel that this status update is incorrect, kindly click the report button below for help.
What happens next
• we will cancel your order in the next 4 days, as the service is no longer required.
• if you still need the service, please prevent service cancellation by rescheduling the service appointment from your orders to a new date and time, as per your convenience.

Report

Order# [protected]

Service furniture assembly service - large
Location rajaram k - #20/35, flat a 2 nathamuni st t nagar chennai, tamil nadu 600017
Provider servingindia
Price rs.0.00
Note this order will be cancelled in the next 4 days. If you need the service, please reschedule this order from your orders section on amazon website.

Happiness guarantee
We stand behind all services ordered through amazon with our happiness guarantee.
Cancellation policy
If you want to know more about cancellations, see our cancellation policy.
Questions?
If you need help, please do not hesitate to ask. You can take a look at our faqs any time or contact customer service.

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1. Hi rajaram,
Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).

Track your package

Amazon brand - solimo optima manual box...

Order #[protected]

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear sir/madam,
Although you are showing philips lighting india 14w led (3 pieces) delivered to me on 1 november 2019, i’m to state that i haven’t received the 3 pieces of philips lighting india 14w so far. I would request you to please check and quickly mail to me the consignment of the 3 no of 14 w philips led at my following address
Jagdish kishwan,
Parsvanath shristi,
Tower 8, flat 101,
Sector 93-a,
Noida,
Up - 201304
Kindly acknowledge receipt of this mail.
Regards,
Jagdish kishwan

Amazon account no. [protected]. Name atul gupta. My money got debited from my amazon pay account for magic pin voucher of rs 2000rs and fbb voucher of 93rs. As fraudulent activity by someone else. Kindly help me regarding this. Order id - p[protected].
Second order[protected].
Kindly cancel this transaction and refund my money please....

I paid 5000 to jay motors on 22 oct through amazon pay upi my money is debited and transaction failed bank told me to contact amazon we could not help you in this case when i contact to amazon upi support they told me due to holidays you got your refund within 30th sept after then they told me definitely you got it on 1 of november they only giving excuse
Say no to amazon upi they only making fool to their loyal customer and eating...

I had purchased a red mi note 4 through amazon on[protected]. I purchased this product as a fresh one. By using this mobile i had faced the problem of network and i can't make any phone calls. It's shows as emergency calls. And the slot 2 is not working. Due to this problem i had contacted the red mi service center palarivattom. After checking checking the mobile they told me that it was a refurbished smart phone and the warranty of the phone had finished already. And they are not providing any service. After this i had contacted amazon for this issue and they told me to buy a sevice denied letter. The service center is not providing me the service denied letter. I am not getting any service from amazon or red mi.

Imei 1- [protected]
Imei 2- [protected]

Order no[protected]

My shipment order number is 171-[protected]. My amazon tracking number is[protected]. Today even cellphone number also message given. But till now no response. This equipment is required to me. My shipment description is

Walmeck rj45 splitter adapter connector 1 to 2 female ports for cat 5/cat 6/cat 7 lan ethernet cables socket splitter hub pc laptop router contact mod.

On[protected] this shipment is purchased on amazon site. Already 398 rs/. Payment done from sbi debit card.

Hello sir,
Sir my name anju devi tak mera amazon se refunded 6599 amount not add my bank account date 22 oct 2019 ko initiated same payment mera rupay dedit card ending *1216 me hua hai jo ki amzon se refund reference number 【1uju9hk60000k1rmp5tg】diya hai mera account number ([protected]) indian bank branch ajmer foy sagar branch ma ha idib000f012 me mera account hai refund cardit nhi kiya gya hai. Please sir refund my payment my bank account.
Thanks sir

I requested an urgent delivery from amazon and paid extra cost for it. Since, morning i was tracking the shipment. At first, i was given the no. Of a delivery agent who refused of having any shipment for my address. I complaint to amazon through online chat and was provided with the no. Of different agent who not only refused to deliver on or before 11 am (Which was given by the amazon itself) but also told that he's new and i can't expect him to deliver my package on that time and said he will only be able to deliver after 4-5 hrs (Way later than expected time). The location he gave was maximum 15 minutes far from my delivery address which he said is 4-5 hrs away. I complained amazon again and meanwhile contacted the agent again who again refused to come on time. I requested him to please come. Then also he came post 11.

सर, मैंने amazon से indian terrain का nevy color का trouser खरीदा था जिसका order नंबर
[protected] है। मैंने 7 सितंबर को product आर्डर किया और 17 को product deliver हुआ। 30 सितंबर को मैंने amazon को फ़ोन करके product की समस्या से अवगत करा दिया था कि trouser का कलर उतर रहा है लेकिन amazon की तरफ से बताया गया कि प्रोडक्ट original है fake नही। अब स्थिति यह है कि तीसरी धुलाई में प्रोडक्ट का कलर जा चुका है। amazon इस बात को स्वीकार ही नही कर रहा कि मैंने फ़ोन किया था और स्थिति से अवगत कराया था जबकि amazon के पास कॉल की ऑडियो रिकॉर्डिंग उपलब्ध है।

I have ordered a product on the date of 30/09/2019 and the same day i have cancelled this order and asking for refund to amazon they told me refund was issued on 15/10/2019 with reference no 905948 of rs 13328.22 but the refund not credited in my account after that i had contacted to amazon but they did not responded. Still i am not getting my money

I had purchased wonderchef nutri blend 400 watt mixer grinder with 3 jars (White) order date 25-oct-2019
Order #[protected] order tota 2, 445.00 (1 item)

Its a damaged product, and i raised a complaint to amazon for refund, the amazon executive will create return pick up within 24 hrs and every next day they will cancel it. Till now the item is not picked up and refund is not iniated. Please check into it.

I have placed on order with order no[protected] dated 6th Oct..
Delivery date was 18th Oct .Today is 1st nov but till now I haven't received the product.. I contacted amazon customer care earlier ..They told that seller will contact withing 24 hours but that also didn't happen.. this kind of service is intolerable..

I recently placed an exchange order at amazon.in on 25th oct 2019 with delivery address being: gurjit singh s/o harvinder singh, vpo mulewal khehra, tehseel: shahkot, distt. Jalandhar, punjab 144702.

I got a callback from the delivery agent on 28th saying that i have my order ready for pickup at their main location (Which is around 4 to 5 km away from my house, the delivery address). So i asked the agent whether the order will be delivered to my house address which was posted as delivery address but i was told that i will have to goto their office for pickup. I told her that i will not be able to come pickup today or tomorrow and if she will be able to hold it for me, she said yes, that should be fine.

Next day (30th oct) i get a call from the same office, this time its a guy. I told him the same thing and he assured that i will be able to pick it up the next day. My friend went there the next morning with the phone that was supposed to be taken as exchange... The guy at the office destroys the screen protector and gets him to remove all passwords and stuff only to tell him that they have cancelled the order and he won't be able to pickup the phone. My friend puts me on the phone with the agent and i am told that i should be calling amazon support and they will be able to reschedule the delivery. I did that and the customer service rep tells me that there is nothing wrong with the order and that my friend should go there again and pickup the order. My friend did that and he's told the same thing, so i put the amazon customer support on conference with the agent and the rep tells me that they can't be talking to the agents directly but they have filed a report against him for asking you to come pickup the product instead of delivering it to my house address. And while all this is happening, there's a supervisor there who basically tells me that he can't do anything because this is not his but the delivery agent's fault and that i should be calling back whenever the owner is back to swear at him.
After all this my friend comes home and i get a notification saying that the order is rescheduled for delivery so i call customer support again and i am assured that i will have the product delivered at my doorstep before 9pm the same day. I kept waiting but no one showed up and i got a notification the next day saying that the order has been cancelled. So i call the support number again and this time i am just told that i will have to re order the phone.
So after going through all this without any of my own fault, i still went ahead to order a new phone, only to find out that its not available anymore and after talking to customer support again, i am just told that no supervisor or manager can help you in this situation, amazon will not offer anything to make it upto me.
What i want is either another phone with at least 6gb ram and 6000mah battery at the same price or a discount of around 5 to 6000 on another product and i will be more than happy to do business with amazon india. As a matter of fact, i am willing to purchase upto 3 devices at the same time.

I order an item from amazon during sale period but they just delivered the empty box so i raised a complaint where team says that they have taken the complaint and soon come with the resolution. But its been 13 days now and every time they are just increasing the timeline and the worst part is on 28oct 2019 they promised me that i will get the refund on 30th oct and when i contacted on 30th they again told me tgat they are working on this and i have to wait more.

Is it some kind of joke for amazon for just doing fake promised.

Being a prime and regular daily basis customer i deserve son quick action but they don’t care and just ignoring.

I thought amazon will take prime customer priority but i’m wrong they don’t care anything.

Order[protected]

On 25 october 2018 i ordered fossil rose gold dial stainless steel women's fashion watch - bq3036 from amazon. While i was going through the payment process i had accidentally selected a different delivery address and i wanted to change it. So i cancelled the order and re-ordered. The order was made on a monthly installment basis (Emi). When i checked my credit card statement i was being charged for 2 orders instead of 1. I tried reaching amazon customer support and it was purely pathetic they were not able to do anything. The support staff does not even know how to navigate the amazon website. And i only received one watch. I also checked with my credit card provider and they told me that the payment has been done and the money is with the vendor.

So in a nutshell the money was also deducted from my credit card for the cancelled order and only one product was delivered to me. I have been trying to reach and call every support that i could but they are all useless. I just want my money back.

Order #[protected] order a pair of shoes a fulfilled item and seller sent the entirely different shoes from what was ordered twice and then amazon instead of being ashamed of their service failure they are delaying the refund of the same this all seems deliberate malafide intention and unethical business practices without any fear of prevalent laws.

I had ordered a bed on 13th october and the delivery date was shown as 19th october. It didn't arrive so i called the customer care and told them to cancel it and initiate a refund, as it was a pre paid order. But it's been two days, today is the third day and i haven't been contacted yet regarding the refund or anything. This is absolutely unprofessional and disappointing. Please look into the matter at the earliest. The tracking id for the bed is [protected] and the supplier was supposed to be jr steel furnitures.

I order a hair dryer before order it shows delivery in 2 days but when i do payment by online and payment process is compelete it shows delivery after 7 days and it. Has been now 10 days i don't get my product yet. I get two things regularly a morning message. Your product will deliver today in morning and one message in evening that we could not deliver your product today that's solve i got this things from 3 days.. Such a bad delivery from. Azamon and they don't think about their customer they just need money when u do your payment they don't know who are you plz don't buy any product from. Azamon