Amazon India Complaints & Reviews

What a Pathetic and disgusting Customer Service # AMAZON

I ordered Shoes ( Fortune from Liberty Mens FL1414 Brown Learher Shoes Order ID:[protected] dated 13th October, 2019. The same was delivered in 19th October, 2019 but when i opened the packet it has Invoice of Liberty shoes but contain Liberty Slippers. I raised a complaint and informed Amazon on same day.i.e 19th October and they assured me that wrong products will be picked up on 23rd October. Since than i chasing amazon and called atleast 30 times. The pickup request cancelled 5th times and Amazon customer care team have no response for the same. Amazon team gave excuse that transportation team is.not pickingthe products.
I think they have no intention to resolve the issue and refund the amount.
Amazon request you to please look your service and resolve the issue and i am sure that will not order any thing from Amazon in future and suggest others also.

Regards
Rahul Mishra
[protected]

My name is (Rita banerjee) and i had ordered a product of rs. (13999) (Samsung galaxy m30s) in amazon on (28 sep 2019) & i cancelled this order due to personal reason. And on (30 sep 2019) amazon initiated the amount to my rupay card in amount rs 12799 and 1200 credited my amazon pay cashback but i still didn't get the money on bank account. Amazon sent this reference number #0rzv1aaw0000k0p2lie6 and told me to fill charge dispute form but union bank of india doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [[protected]]. My bank account no is [protected]. Branch - barijhati

I have ordered a product of worth rupees 3843/- on[protected] in amazon online shopping app and cancelled it. We did'nt get any refund. I called to amazon customer care and talked to them. They said process was intiated but the problem is in your bank. So please refund my amount as soon as possible. My refund reference id number is 74332749293929234581108.

Hi,

I bought a fire stick from amazon the remote is not working also the warranty is over, for which they guided me to 3rd party vendor and now they are not responding at all.

1st call to amazon - oct 19, 2019, around 7 pm
Vendor name - regenersis india private limited (A ctdi company),
Tried to contact them, no response.
Tried on 19th, sunday they don't work, so on 21st oct.
21st again, i called amazon - informed me to raise a service request for pick up from the site, which i did.
- your service request number - amzsr005650
-preferred pickup date time - 22 oct 2019 00:00:00
No one came for pick up.
Oct 22nd - again i called the amazon team, i was surprised by the response.
"response from them" - "warranty is over and its third-party vendor, so we do not have control, please visit the center we can do anything." (Just passing the balls.)
Oct 23rd - pick up done
Oct 26th - contacted the vendor, but they do not have any information regarding the pick up if any product & informed that they will call me. But no calls till now.
Oct 30 - tried to reach vendor but no response and then i contacted amazon india, but the same response from them, we are escalating they are the third party we can do anything.

My issue - when a product is in warranty, the amazon team is treating the customers like a king, but once the warranty is over, they just don't care and just pass the ball, stating the vendor will have to take care. When i am asking for a supervisor, they are also not available. When i am asking for a grievance email id, that is also not available.

Now i am stuck with no product and no support from amazon.

I made payment of rs. 999.0, for a product through my bob debit card no. Xxxx xxxx 6884 on 29.9.19, on next day 30.9.19 amazon refund my amount with rrn #0rzv1aaw0000k0p2mkom, company's rep. Telling me that we have refund your amount & i should contact my bank branch. I visited many time to my base branch but no action has been taken till now.
Thanks & regards.

*dear sir, *
Kindly to inform you that i have ordered realme 3 pro (Nitro blue, 6gb ram,
128gb storage) mobile but you have delivered me realme 5.
Which is not acceptable to me anyhow, so i want to return it as earliest
And refund of my money.

* amazon return id: dmm8hxq2rrma, order id:[protected] *
*there is no response from your side till now.*

With regards
Satya prakash verma

I ordered i ordered d-link dwr921 on oct 14th 2019 and my order #[protected]

After receiving the item, i found that the router was disconnecting every 2 minutes so i called amazon customer care on oct 18th and complained to them about the problem and requested for return. The agent wasn't ready to understand my problem and refused to accept the return. She said she will send replacement item. I told her that it is a software issue that has got something to do with d-link firmware and even if she sends me a replacement, the same problem can occur again. So after nearly 2 hours of explanation, she agreed to return the item. 19th and 20th were weekend so she asked me to wait for 3 business days for the item to be picked up from my location.

I told her that courier guys have always created problem for me while delivering the items and that is why i chose the nearest amazon pick up center to get any item delivered. I even asked her to give me address of the courier service so that i can give the item to them in person. But she refused to give me the address of the courier service. She said the only option is for the courier guy to come and pick up the item from my location.

I had no choice but to agree with her. Monday, tuesday & wednesday - 3 business days finished and courier guy never came to pick up the item. I contacted amazon customer care through phone and email. Every time i called those agents told me that unless the item was received at their fulfillment center they wont give me my refund. I told them that that if the courier guy is not picking up the item from my location then how is it my fault? And how can they punish me like this? They kept repeating their stupid policy many times.

Since these customer care agents were not doing anything to resolve my issue, i spoke to their supervisors. Those supervisors kept repeating the policy and kept telling me to wait 24-48 hrs. They said the issue has been escalated to concerned teams. Everyday they kept telling me the same thing. So i contacted @amazonin @amazonhelp on twitter. They asked me to fill up the form with all the order details and my contact information few days back and i did. They said social media team will get back and when they did through email, they kept repeating the same stupid policy too.

It has been 12 days. Today is october 30th. The escalation team didn't update anything on my complaint. They haven't done anything about the courier guy picking up the item. He never came for last 12 days. And because of that reason, they are refusing to refund my money. I was harassed by your people
If you do not refund my money, i am going to file a case and consumer complaint for damages of rs.10 lacs,

I have paid 4499.10/- for this item and to me that is a lot of money. I paid for this product on amazon trusting them but after this horrendous experience i am completely shaken. They have broken my trust in them completely. I have been purchasing plenty of items from amazon for last decade but i never expected them to be so pathetic. I thought amazon.in was a good company where i don't have to worry about my money. But i have been proven wrong by their lackadaisical and arrogant employees.

I cannot believe how disgusting their service has become. All those employees follow a written script & absolutely ridiculous policies that only tortures customers like me. What they don't understand is how much inconvenience they are causing to me. They have put me through so much torture that i am forced to think about extreme steps to get my money back.

In a case like mine, they are punishing me for the fault of courier service. Not a single customer care agent, supervisor & escalation team member is doing their job. They think asking me to keep waiting for courier guy is some kind of magic resolution but what they don't want to understand is that it is not my fault. I have kept the package ready for 12 days. How is it my fault if courier is not picking up the item? After 12 days of torture, they don't even the decency, respect and courtesy to refund my money and sort out the courier issues later.

They know very well that they can come and collect the item from my location any time they want. But neither they will do anything to collect the item nor they are issuing my refund. None of their agents, supervisors and escalation team members showing any urgency to resolve this matter quickly. They are behaving like a terrorist organization holding my money hostage until their courier guy comes and picks up. They don't even have a backup plan for this kind of situation.

My matter can be solved in 2 minutes. After torturing me for 12 days what they should be doing is giving me full refund and then ask their courier guy to come and pick up the item anytime they want. They don't have to punish me and drag this matter endlessly, but they are doing only that. Every day they keep asking me to wait endlessly. I am exhausted, fed up with their pathetic service. I want my full refund back and that is the only thing i am concerned about.

Amazon if you are reading this, stop asking me to wait. I have already waited for past 12 days. And that 12 days is plenty of time to get your courier guy to my location to pick up the item. But if you keep repeating the same mistakes then don't expect a different result from your courier service because you won't. You have failed miserably to resolve my issue. It is your responsibility to see that courier guy comes and picks up the item from my location. If you cannot do that then give me back my full refund and sort out courier related issues later.

You cannot hold my money hostage like this and drag this issue for weeks. If you people have any shame, decency, integrity left then give me back my full refund back immediately.

I propose o poceed through consumer form for the harassment caused by your representatives/officials. I also wish to file damages of rs.10 lacsfor the inconvenience, harassment, hardship caused to me. M y two weeks valuable time is wasted. So i am going to file consumer complaint and also proceed legally against you.

Through these lines i wish to articulate my bitter and tormenting experience i had with amazon india. I had ordered a portable sewing machine on 14th july 2018, order no.[protected], costing rupees 1599/. The same was delivered to me intact. The sewing machine started malfunctioning after 3 months and ever since i have been trying to contact amazon customer care service on the toll free number[protected], but to my anguish and dismay, the response from their end, where they have to take heed to the complaints of the customers is very frustrating and negative. I have not been able to rectify the defect of the sewing machine and it is now a piece of junk at home. As a widow and senior citizen i am at my wits end seeking justice. Through this forum i am trying to get redressal of my grievance and hope amazon take note of this and contact me.
Jossy sebastian cell no.[protected]

I was placing an order on amazon india and opted to pay through upi mode, on 25th of october 2019. After 2 minutes of placing order due to wrong delivery address i choose to cancel the order. At 25th of september i got an email and message from amazon india that your money is return successfully. But yet i did not get any money sbi told me that your money not recived yet... My refund refrence no. #[protected] which is given by amazon is in[protected] please resolve my compliant refund money urger for me

Please refund.

Your amazon.in order refund reference number
10/28 18:36:25
Hello,

This is to confirm that refund for amount 445.07 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 1ujk3rzm0000k1rmd9db

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

I have ordered elica chimney on 2 oct 2019, but still amazon not deliver me, when i checked amazon app than i knew that amazon has return my pakage to seller, three day they sms me it package arriving today i didn't go office but they didnt deliver. My three day salary deducted because i absent. I asking them why, this cheating by amazon, i tweet my complain but no reply, i mail them 2 time, now they reply this is courier company fault.

Order date

29-sep-2019

Order #

[protected]

And
Order date

29-sep-2019

Order #

[protected]

Mi band 4 was on flash sale so i had told a friend of mine to grab one for me during the short time.

And orders of 2 mi band 4 were created

I received one of them of course and as the two were on cod i didn't receive the other one.
There was no cancel option so i pressed the return button on my friend's amazon account as i was to receive only one.

Again my delivered product was not connecting via bluetooth therefore i created return for my received mi band 4 also as there was no replacement option available.

The courier guy from bluedart came for pickup for my mi band 4 and updated the product to be picked up successfully in the account in which i never received it. This all confusion happened because amazon sends guys to pickup products which was never delivered.
On the same day both pickups were to be done. And the guy thought as the place was same the money would come back to me either way. So he cancelled the pickup for my original delivered account and took the pickup for the account in which product was never delivered and was on cod (Nothing to be refunded)
Why would amazon create pickups for never delivered cod item?
I'm the friend here
Btw
The courier guy has taken return of the same product from the same place
And updated pickup successful with my tracking id for my product
My product was never delivered
It was on cod
As there was no cancel option i had pressed the return button
So that it never gets delivered
Who knew he'd take return o[censored]ndelievered product
My friend has contacted from his id also
I have given screenshot of tracking id in mail to csreply amazon.in
He has picked up the same product

My order date was 4th oct. Tracking showing as delivered on 11th oct. Actual product not yet received till 29th october. I called amazon 10 times and contacted sellers for more than 15 times. Not a single response from either amazon or buyer. Beware about while buying in festival season. There will be no use if they give me money now. I wanted this sofa set on diwali occasion. Worst seller and worst service by amazon...

I have not ordered any package/product in amazon through my account. But I got a phone call today(29/10/2019) morning around 12 pm from delivery person (name - Banu). She told me to come and collect the package in block 9. When I reached there to collect the package, she told it was missed unfortunately. And she told she will get back me once she find the packaged by end of the day (29/10/2019). I got the tracking id from her for my reference.
When I tracked the order now (29/10/2019 09:09 pm) in online, it showing that i has been delivered.

I am not sure whether it is ordered from any of my friends as gift or any unknown members.

I want to know the order details what it has been ordered and why it showing as delivered without delivered to me.

Attached the tracking id below
[protected]

Please do the needful.

Thanks & Regards,
Sathish K

It’s been 10 days of pick up and still np refund issued even product reaches back to seller and you guys are just not initiating the refund, may i know the reason for that -
[protected], no they are coming up false excises don’t know after pick up why they are not refunding my money, during oick up all things are checked then only pick up happened, didn’t expect this thing from amazon.

Mail - [protected]@gmail.com

Dear Sir, Madam,

I Mr P Kiran Kumar ordered 03 items on 21-Oct19 and delivered on 25-Oct19.
Out of 03 items, one order of shoe is wrongly delivered.

I requested customer care for replacement.
They did it immediately.

On 29-Oct19, again delivered wrongly.
I am unable to understand what is happening.

Please find the attachment what i have ordered and what was delivered.
With this you will get the clear picture what is happened.

This is not expected from your side.

Regards,
Kiran

I have ordered a product worth Rs.799 on festival sales days with a prime account. But even after 3 days, it was not delivered and it gets returned without my notice. I tried to complain about this on their customer care but they told me to reorder. but the issue is the product is now available for Rs.934, its almost Rs. 130 higher than before. I need it to order for the same price

I made an order from amazon india in september and the package that was delivered contained only cloth and not the product. I called customer care and they said they will investigate and its been a month and now they denying any refund or replacement.

I have reached out to them on every level and everywhere but my problem hasn't been solved.

Crucial ct102464bf160b 8gb 1600mhz ddr3l 204-pin laptop memory (Ct102464bf160b) replaced order status shows it has delivered to me. However, i have not received it. The investigation results in no further action required and it is delivered to customer. Thanks for the service. I have closed all my links with amazon. The business will windup from india soon for this kind of service.

Hi all, I am order amazon.com nyomi shevers Rs1059 online paid. But I am waiting after 1 month product not delivered. My order sending before Diwali in my relatives. So what can I do? I am not using online shopping form amazon.com.

Sonu varma
[protected]