Amazon India Complaints & Reviews

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 4983.25 rupees was successfully processed on 02 october 2019 to my account by amazone. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also the state bank of india branch all the details many times including the unique transaction reference number- #[protected] but
nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund referance number[#674981]
my account no is [[protected]

I have purchased one plus 7 being a prime member on 21st oct. The delivery tat was to be in 1 day however despite following up with your customer service for 2 full days, i have learnt delivery will happen only on saturday.
The delivery agents update wrong information that the customer was not contactable while they have not picked the calls.
This was a birthday gift and i have had multiple chat sessions which is your cs. Also note on asking the escalation matrix the lady ramya did not share and stated that i could complain on a link which never appeared after the chat session.

Kindly assist with a quick resolution to the same.

Dear sir
I didnot get any response.. And i didnot get refund.. Please help me sir... Amazon give the reply of confirmation refund. But i didnot get.. I purchased a product on 12 oct of this month using my debit card and the product refund was not given by amazon. They give me the confirmation of 650 rs in my account. But it was not reflected. Please help me sir

Sir i was purchased a new samsung m30s phone 17 days ago. But today my phone was getting too hot. I called the company today and asked to change the phone. The senior of the company told me we can't do anything. So i am so sad sir please help me for change my phone from amazon.in company.

Company name: amazon.in
Date of purchase mobile:[protected]

Tracking id:[protected]
Deliveryboy saying he will come around 3 o'clock but when i called him again for my packet he give me another number and said another person assigned on my id. But no one is answering when they will deliver while i am tracking my order it showing to deliver today.

A refund has been made of Rs.639 on 03/10/2019 by amazon.in, but it has not credited in my bank account till now.Refund reference number is# 173522. So kindly resolve my problem. Many times i have inquired about this by going bank. But they are saying you should contact you costumer.And in this regard i have contacted to costumercare many times .But they are not sesolving my problem.
So kindly help me.

I placed order for some gift items and chocolates, but when i paid for the same, after sometime i got a msg that your order has been cancelled and amount is refunded. But i have not got the refund till now. Also, how can they auto-cancel, also its not showing up cancelled orders in my orders section, helpline support facility is useless, how can i select for refund status option when cancelled orders are not showing up in the list. Such an...

I tried to do bill payment of bsnl landline on 21st september 2019. As amazon asked me to revise the payment of rs. 774/-as the first one hasn’t gone through, i did the payment again using my sbi debit card. Later i found out that the card has been debited twice for the same. I contacted bank. But i haven’t got my money back. I hope amazon can help me in this regard.
Thanks
Rini

I have ordered redimi note 8 on 21st oct 2019 with prepayment.
My product goes out for delivery today i. E. On 23rd october with otp.
But at 10:44am i got message that your product is delivered.
How could it be possible that without otp one can do so.
While contacting on agent no. He is saying he have delivered.
Direct case of cheating.
#amazon

Order for this item was placed on 26th august 2019 with payment through card. On a phone call on 29th august 2019 conveying that payment is failed and need to make payment through imps to account details sent to my email id. Same day another payment was made for same item. It was assured that payment made through card will be reverted to account in couple of days. But after lot of persuation, customer care chats, emails, phone calls the amount was credited to account on 9.10.2019. Further even after payment through imps, the order was cancelled by seller on 13.9.2019 and despite customer care chats, phone calls, emails, the same is not yet refunded.

Order #[protected]

For the above order, i wish to make an official complaint.

I ordered phone samsung m30 on 15th oct & the delivery was expected on
17th oct. He came with order a day in advance on 16th oct, i told him,
Being a working day i am not available & he can deliver the same on
Saturday 19th oct.

Now on 19th oct, to my surprise i get a message that this order is
Delivered at 5.20 am, however i haven't received it yet. This is extremely
Frustrating!

Please note that i bought the phone in exchange of my old phone, as i
Told him to come on 19th oct morning at 10 am, i had uninstalled all the
Applications & formatted my phone too. Now for past 2 days i am feeling
Completely handicapped.
I called your customer service team thrice in last 2 days & i have not
Been provided with any solution.

How can the order be marked as delivered when actually it is never
Delivered??

Not an experience expected from a professional organisation like amazon!
More importantly, not an experience amazon wants to have for their prime
Customers!

Please update me on order delivery if possible, else i am feeling
Helpless anyways!

September 28th i have ordered mobile from amazon its a emi order, they not attempted to delivery and without knowing me they returned the product. But i also contacted the amazon customer support. They told me your refund initiated you will get it in your payment method.

But when brought from amazon side they gifted the cashback. That the cashback amount deducted from my previous payment.

I have contacted the bank they told me your emi is not cancelled.

Now, i not received the ordered product but i need to pay emi amount including.

Amazon totally stealing my money using high tech fraud concept.

I was done the oreder and by some folt i have return that order but i still have not got my refund back to my acount
my refund from amazon on 15 oct 2019 was done but still i have not got my refund to bank
i spoke to bakn but they dont have any idea about my refund
And ist been 5 to 6 working day has been don to my refund from amazon

Tv has been received on sunday and local technician fro hyderabad has come today for fitment on opening package it is found that the wall mounting bracket which is to come along with the tv is not in the package and hence not possible to fix tv. Company was approached who says that amazon has to be approached and compliant lodged. Pl assist earliest as 20) day delay has already taken place

I have placed an order for book on amazon on 14th sep 19, the expected delivery was not later than 17th oct 19, in between requested amazon for early despatch, they expressed their inability,
Finally showed the product was despatched on 12th oct 19 stating will be delivered by 17th oct 19,
Order no : order #[protected]
Blue dart-tracking id: [protected] (The wrong id it is not @ my specified address in mumbai, belongs to someone else of jaipur)

But finally, the track id was not giving any results on blue dart tracking, believe the id provided was wrong, when i approached amazon, they said they can't help, just they processed the refund on 12th oct 19.
No concern about customer's interest, no responsiveness, i have lost my eagerness to study by cia because of the amazon and his seller-sunrise book store
How come despatch and refund processed on the same day?
Reasons unexplained by amazon. Asking to make a new order

Who will be held responsible for the loss of my time and the incidental cost incurred by me in anticipation of order (Book delivery)
How can i loss be compensated?

We have ordered for eco water purifier on 6th octoober 2019. The item was delivered on 20th october. We have got installed on 15th october. However the purifier is not working properly. There is a problem in cooling system. Water is not getting cooled. Please send technician to rectify the problem.

Ord
Er no.[protected]
Id[protected].
Item booked by k. Aruna devi, h. No 13-204 sri kodanda ramnagar, p and t colony dilsukhnagar. Hyderbad 500060.

From last few days i am facing so much of harassment from amazon that i am have compelled to do complain against. Amazon simply taking money from customer and not delivering the order on time. If you not able to pick your order they simply return to the seller in spite of making the full payment.

The order were exclusive in terms of the availability and have spent so much of time and effort to make the order. So customer is deserved to treated correctly in terms product getting delivered.

Sir this is ajay balure i had purchased casio watch from amazon and i had returned it they will send my money in bank account and i add my card number of account number i had add my card number soo plz send my money back in my new central bank of india bank that card was mine and paytm bank last digit was 701

Sir
I purchased 2 set of amazon brand 15 piece container set abd 1 generic hair care steamer cap worth rs 1788/ from amazon on 14th oct. I still did not get my package but site is showing package delivery on 20th. Despite various complaints on customer services, i only got fake asssurances from company. It was total wastage of time money and energy. I bought this package as a diwali gift for someone but now they are saying for refund system.

My simple query is whether i am getting my package or not. Secondly if amazon is producing fake delivery reports on site. When i have not received any package how can you get delivery report.
This is a complete fraud with customer.

I had a trust in name of amazon but really disappointed with services this time. It seems amazon is loosing its credibility as a shopping site.

Regards
Neeru garg

A refund has been made by amazon on 3th of october regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action. Big amount 15475+990