Amazon India Complaints & Reviews

Order date 26 spt
Order I'd.[protected]

Sir I recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then I call he said your problem is solved seller approve your problem I recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then I have a say you plz give me my refund back right now another wise I comple consumercomplen solved hoga ya nai

I ordered one United colours of Benetton navy blue shirt from Amazon 3-4 days back and then on 16th of October I cancelled the order and the order was prepaid through my account and after cancelling the order I have not get my refund yet... And I talked to the executive and they are saying that within 72 hrs I will get my refund but today is the third day i haven't get my refund. I want refund within 2 days

I had placed an order for purchase of amazon fire tv stick 4k with all new alexa voice remote on 3rd october 2019 bearing order no.[protected] and paid the full amount upfront for inr 3, 999 with a promise to deliver the product on 5th october and i kept receiving a text alert that the product is out for delivery but from 5 to 8th october no delivery took place with tracking id[protected] and finally on 8th october the status on the website changed to delivered while the product was actually not delivered to me.

The issue was raised with the customer service team on 8th, 9th, 11th, 13th and 15th october repeatedly and it was acknowledged by the customer service team that the product has not been delivered and it is a technical glitch and they assured that an investigation will be launched.

On calling up the customer service on 16th oct i was informed that the internal investigation has been completed and the product has been delivered whereas we never received any call nor the product.

It is quite frustrating that an organization like amazon will resort to such unethical practices where i have been charged the full amount and neither the product has been delivered nor has any resolution been arrived at.

I had ordered acer laptop on 15-oct-19. Also paid rs. 100/- extra for one day guaranteed delivery. Payment has been made already.

Order no.:[protected]
Tracking id:[protected]

Next day on 16-oct i got message regularly about product shipment and product is out for delivery n all..

Than i got message that product will be delivered on 17-oct. Still i waited outside my office till 10:30pm on 16th oct

But on 12:00am it's showing that ordered rejected by the customer, and shipment is going back. How's it is possible. I didn't even receive a single call form the delivery agent, about the product. I asked the number several times from customer care, but they also didn't help me. Now i have no clue about my product that where it is. I also told them that provide me the warehouse address of amazon so that i can pick it by myself, still they are not providing details.

My name is rahul kumar dixit. My account number is
[protected].
My mobile number is [protected].
I had refund of rs. 1799/- it was not credited to my account.
Refund reference is
0r8ud3tg0000k0obmnu9
Pls do the necessary. The amazone costumer care to charge a dispute. So pls do the needful to get the amount. The refund is issued on 04/10/2019. Pls make necessary arrangements so that i could get the refund

Dear sir my account in uco bank branch ifsc code is ucba0000871 account no [protected] name gaurav kumar i take a amount of 2143 in my account reference id is[protected] but amount is not add in my account so please check the refrence id in your cosutomer care and please solve my problem i am trying your costomer care no since last 10 days but no one attend my call this ammunt ids given by amazon.in my account the company says transaction was done by us but amount can not be transfer in my accunt please take action immediately and plesase dispute my money in my account. It has been 12 days already. Kindly transfer my amount in respected account immediately

Hi there

I have a reund issue from amazon and corporation bank, i am unable to understand who cheated me in this case amazon or corporation bank.

I ordered a crocs slipper from amazon on 26/09/2019 worth rs. 1494 from my rupay debit card, then i cancelled it due to some reasons.
Amazon told me that refund was initiated in my acount on 30/09/2019 but i didn't get refund at yet.

Order number:[protected]
Order date: 26.09.2019
Refund reference # 0r8ud3tg0000k0obkdx2
A/c name: mohammad ashab
A/c no.: [protected]
Ifsc code: corp0001600

Kindly resolve the issues soon

I have ordered motorola mobile but received a landline phone, and when i requested amazon that correct part is not received, but they are denying and saying that mobile phone has been received by me which is not true. Also i have the proof what i have received but amazon is not sorting out, i can't distribute my money to anyone for their mistakes, now i don't want to buy anything from amazon and i need my money back.
I have attached the photo of the item which i had received from amazon.

I was ordering lonix imported wireless bluetooth speaker in dated 04/10/2019 and expected delivery date is 09/10/2019 to12/10/2019 but product can not be delivered... And payment is already successfully made deducted in my master card...

Order detail
Order name - lonix imported wireless bluetooth speaker
Order #[protected]
Order total - 210.00 (1 item)
Tracking id: z03902115

It's been more than 10 days i haven't received my refund from my bank side, tho the transaction has been initiated from the amazon long back,. I had a word with bank customer service (Corporation bank) too they are rejecting my request continuously with one or the other reason. Please help me in getting my refund back it's been more than 10 days
Hope u guys do the needful
Thank u

I have placed an order for lenovo laptop on 4th october, 2019. The estimated date of delivery was before 12th october, 2019. Amazon pushedythe date to 14th october without notifying. Even after taking followup with amazon twice, i was assured that the order will definitely be delivered by 14th october. Now after 14th october, now the status is i'll be delivered the order by 19th october. I have paid for the laptop in advance and now not getting any support from amazon. Please help!

Hi

Order no :[protected].

Item desription : sporto fitness steel weight 20 to 100 kg weight plates, 5 and 3 ft rod, 2 d. Rods home gym equipment dumbbell set

Actually when i saw that item name and images attached to it that item is steel made (All the weight plates and rides) so i ordered that is high price aprox 57000 but i when i received that item i fond all item are plastic made excluding rod.
I requested a return for this item but seller told that their is no pick up facility to return that item and i need to return the parcel with my own cost. When i investigate the price to return the item it will cost me 4500 approx.

Seller found a best way to fool people by sending fake item to customer because they know they will be fail to return these heavy weight item with high return cost.
By using this way they are earning 2 to 3000 profit bu sending fake item

So my question is who will pay that return cost of 4500 rs on 5700 rs item.
Will amazon will return me that 9500 rs for this item?
What is the way to get refund for postal charges?
How much will i get after sending back the item?

Please reply me asap other wise i will file a fraud complaint against seller and amazon for selling fake product and not taking it return back

I have not received he refund for my order which i have cancelled on 3rd oct 2019... I have complained them for my refund many times... They were saying that refund will deposit by monday... But not received till wednesday... I have made transaction through bhim-upi the order was of 799 rupees... Order no[protected]... Kindly provide my refund...

I had ordered a Caprese Purse, 2 pairs of footwear and 2 clothing stuff I.e. a Vaamsi kurti and a Rare Top in the month of August 19.
I was supposed to get all my refund by 1st week of September but till today I haven't received it.
I had paid the amount through Phonepe i.e UPI ID.
My bank ia SBI.
I have tried to contact Amazon customer care but they did not helped me in expected manner.
The amount was near ₹3000/- which is quite a huge amount for a common man.
This kind of fraudulent behavior is unexpected and it's the worst ever experience with Amazon.
Other apps like flipkart and myntra make the refund immediately. But Amazon seems to be hopeless and helpless

Amazon is such a fraud company.
I have ordered a phone and now they are not replacing my product as they delivered a defective product. and now they are saying you will get a refund and also with 2000/- less, why why I should bear that 2000/- loss I want the replacement of the product only.and yes customer care is seriously a shameless persons to talk.
Seriously they don't have any sense of talking.

To start with, I would like to inform that I'm the Prime member of Amazon. Reference to my order of product one plus 7T. I have ordered this product
on Sunday (13th Oct) around 10:30pm night and opted for express shipping by paying additional 50Rs even after being the Prime member (ensures 1 day delivery for free) in order to ensure that the product would be delivered next morning on Monday (14th Oct) before 11am. Because I need the product to delivered urgently

I have waited for my delivery till 12 noon next day (14th Oct) but didn't received my order and therefore decided to call Amazon to check the status of my order. The executive informed the status says delivery attempted, after this I have informed the customer care executive that this is the false status as no one have came for delivery and even I haven't received any update or call details about the delivery.
Requested the customer service executive to raise a complaint against delivery company for updating false status regarding the delivery.

After following up continuously and calling the customer service helpline almost around 10 time in 2 days, today (15th Oct) the delivery boy has visited my place around 10:45am and within 5-10 mins took the exchange phone (As i have opted for exchange of old phone against the fresh one) on his hand and rejected the replacement by saying because of the scratch in the screen of the phone, he can't deliver the order and ran quickly to deliver the other orders which he supposed to do before 11am in order to earn extra bonus.

I have informed your customer care executive immediately about this
incident and asked to ensure some other person should come for delivery and examine the status of the phone to be exchanged. Throughout the day I was being assured that the complaints have been launched against delivery
company and the product will definitely be delivered again by 9pm or EOD (15th Oct).

After my 8-9th call to Amazon around 8:30pm today (15th Oct), I have been informed that the delivery of my order got cancelled and the mobile is returning back to the seller.

So there are few things I need the immediate response from Amazon:

1. Being a prime member, why did I have gone through this much of pain just because I was in the need of the urgent delivery of the product that I even willing to pay extra just for the express delivery.

2. Why the same situation has arisen again wherein in previous case I have
ordered for yoga mat and haven't received my order even after 10-15 days of ordering the product and ultimately Amazon have raised the refund request for money refund.

3. Even after continuous follow why everytime I have been assured with
wrong status. I have even asked your customer care executive if he wants me to send the photographs of my phone but he informed that there is no need because the screen is not supposed to be cracked even if it's any scratch on the screen the same is acceptable.

Also after sending the same complaint over email the response I have received is unbelievable wherein they asked me to call again and explain the complete story. Which by chance I did and the same story repeated again.

Even when I was trying writing the strong reviews against the product, I have been blocked to write the review because I have already informed them that I am going to take strong action against them.

I have shared the photos of my old phones to the customer care service and asked to inform where is the scratch basis of which they refused my delivery.

Seller name : Darshita Electronics

Amazon.in Order #[protected]
Made a paymet through upi for the product but amazon is denying that he has nt recieved any payment and teĺling to cordinate with paytm, paytm is saying the amount successfully sent to amazon. Eventually made twice payment for getting the product but still my 1st transaction is not refunded either by Amazon or paytm.sharing the screeshot.

Hello,

my email [protected]@me.com and mob [protected].
My AMAZON pay emi account was locked after 1 year because i completed kyc via otp. 2 weeks ago I have completed full kyc by submitting doccuments. I see my approved and available limit as 60000 but cannot use because its locked. Even after timely repayments and closing loans before the emi date why its still locked. Please reinstate the account asap.

warm regards,
aniket Nalawade

My name is palash chandra das. My email id palashchdas. [protected]@gmail.com or my phone number [protected]. Amazon india lock my account already 31days. I am also give my billing address and debit card last two digit number. But no response. I am tried daily coustomers care but no solution. Plese help sir. My gift card blance-14000. Rupees. My fax line number [protected]

Hi There,

In view of above mentioned subject matter, deeply regret to inform you that, i had received a notification in my mobile that i am eligible for taking any product on every product on amazon india but and all the payment process will be via paytm and cash paid during the process of shopping and no COD. I did the payment via through paytm on respective product and after that i contacted to customer care of amazon and asked about my product but they told me that there no such offer given by them and all was fraud and someone has created this fake link and taking money through paytm on the name of amazon and it is not understand why the amazon company is not taking up any action against the individual or team if they are using the most favorite online shopping company logo and details and why they are silent.

ALL THE DETAILS ABOUT MY SHOPPING ARE ATTACHED (SCREEN SHORT) FOR YOUR READY REFERENCE AND FURTHER NECESSARY ACTION TO GET MY MONEY BACK.

FURTHER TO THIS PLEASE LOOK AFTER THE ABOVE CITED MATTER AS SOON AS POSSIBLE.