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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025

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Address: At/Post:- Donger kathora, Tal-Yawa, Dist-Jalgaon, Jalgaon, Maharashtra, 425301

Provide continue to your parcel is arriving today show information in amazon apps with otp and delivery agent contact, delivary agent no call to me, i have call to amazon delivary agent then agent talking, your parcel not available, why provide information to your parcel arriving today, but parcel not available to delivery agent end, and transaction is pripaid transaction, so parcel not received to my end i have cancelled this parcel because my mind is disabled. Please refund me next amazon sale before end of day, i will be booked new order

Oct 20, 2019

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by vikas supe Parcel arriving today information and parcel available to delivery agent. But agent talking to me parcel not available, delivary related not call to me, so why send SMS with otp and agent contact. But parcel agent not calling me why. The I have cancelled package. Money problem because pripaid transaction. Mobile not at my our end. So please my refund credit in my account before two next day. Because 21 Oct to 25 Oct Amazon sell. I will order new Mobile.
Please don't provide fake information with sms because my two-day west because wait delivary parcel

Oct 21, 2019

Updated by vikas supe Refund not initiate in case

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Address: Room No. E-024 (GF), Block E, Vigyan Kunj (New Girls' Hostel), IIT Roorkee, Roorkee, 247667

I purchased a product from amazon on 29/09/2019 worth rs. 1548 and made the payment through my canara bank debit card and returned it a day after. I received an email communication from amazon on 03/10/2019 that my refund has been processed with reference number 0r8ud3tg0000k0obnlbk. It's been more than 15 days now and the refund amount is still not credited to my account. The bank executives are saying that if amazon would've processed my refund it would've been credited to my account by now, but it hasn't. Both the parties are blaming each other.

I contacted bank customer care, bank branch, merchant customer care but nobody is able to help me as the merchant is saying we have processed your refund and bank is saying that we cannot see any refund against the said reference number. Please look into the matter and resolve my problem. Please credit my refund amount asap. I am attaching the copy of email received from amazon, application filed with bank branch and chat communication with amazon.

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Oct 23, 2019

Complaint marked as Resolved

The complaint has been resolved

Amazon India customer support has been notified about the posted complaint.

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This is one of the worst shopping app i have ever used i just want a suit a file against it for my inconvenience i ordered a digital watch and wrong delivery took place for two times and again they are in responsive... They have to take a action from now i will never suggest any one to use it, it is just a useless and time killing shopping app. If it is in my hand i will complain to government to banned this app..

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Address: Murlidhar Heights, Naroda Dahegam Road, Hanspura, Ahmedabad, 382330

I had purchased a product (Getko with device monocular telescope 40x60 high powered monocular scopes dual focus optics waterproof/anti-fog spotting scopes low night vision telescope for outdoor hiking, hunting, camping) from amazon for rs. 749/- on 7th october and it was delivered on 11th october by delivery boy named manoj whose mobile no.[protected], i was paid 1000/- manoj but he hasn't money rs. 150/- to give me back so he was told me that he will transferred the same amount to my amazon pay account but till today no any amount received me by any form and his mobile also not working so it is the matter of amazon's reputation

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Address: Udupi, Karnataka, 574102

I had ordered washing machine during duing the navaratri sale. The order was delivered on 10 the of oct. The product was damaged (There is a dent and some part has come out) and raised the replacement request and the customer service people told they will raise replacement request and give a callback. Waiting for 24 hrs did not get any call and again called the customer service and that time they are saying the replacement request was not raised since the person who spoke 24hrs ago did not had right to raise replacement, how will we know whether person is authorised or not? Again the person told he raised the replacement request. Therewas no update till that time no one told there is no product available. Next day again when i called they are saying there is no product available for replacement from the seller. Now if i check in the amazon app i can see same seller selling the same product will more money. How can a seller can sell same product and not give replacement? The seller is also amazon seller cloudtail india. Amazon is only managing that cloudtail india seller right. Why cant they replace my defective product instead of selling to some other customer with more price?

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Address: Dhiguvapokalavari palli Pulicherlla M.D. chittoor Andhra pradesh, 5175113

Website: Amazon online shopping app

Respected sir. Dear sir didn't get my refund amount 999.in amazon. Order number[protected]that order was purchased on 3rd october after few minutes its canceling my order sar account number [protected]. Indian bank. Ifscode:idib000r031 reddy vari palli branch chittoor pincode:517113. Andhra pradesh. So pls release my amount dear indian bank account sar pls pls

Oct 22, 2019

Complaint marked as Resolved

My mobile number consumer complaints logo menuSubmit a ComplaintSearch Home iconHome Question iconQuestions FAQFAQ Search search Account Messages Notifications (2) Complaints Sign out © 2019 Consumer Complaints Forum If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail Amazon India Customer Care Amazon India Customer satisfaction rating: 5% Submit a Complaint 12572 COMPLAINTS Amazon India Customer Care Amazon India Website: www.amazon.in TwitterFacebookLinkedInYoutube Address Q-city, 2nd Floor-Block A & Block B, Survey Number-109, 110, 111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy Hyderabad Hyderabad District Andhra Pradesh India - 500032 Customer Care Phone Numbers and Contacts Phone: +91 40 3992 1111 up 1562 down 705 +91 80 4197 0000 [Bangalore] up 617 down 325 +91 44 3088 3088 [Chennai] up 401 down 255 +91 99 2020 3969 up 274 down 158 Additional info Bangalore 2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052 Tel: +91 80 4197 0000 Chennai Address: #40, 3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

Amazon India customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by [email protected] Company of Indian Bank

Oct 20, 2019

Updated by [email protected] Indian Bank

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Address: Kanpur UP, Kanpur, Uttar Pradesh

My name is atish verma, i have ordered mobile phone redmi 6a (Black, 2gb ram, 16gb storage) amount rs.5, 999.00 on 9th june 2019 order#[protected] which to be delivered by 11-13 june as according to it's delivery date, i was waiting for it's delivery on 13th june suddenly without any call or sms about product has been out for delivery it's status showed that your product has been delivered, then i call to costumer service regarding complaint then they asked me to wait for investigation period regarding delivery for upto 26 june after 26 june they told me that according to our investigation your product has been delivered to you safely, but i haven't received any product so i asked them to refund my money as i don't got my product and if there investigation shows product has been delivered to me then provide me proof of delivery as they haven't taken any authorized signature of me which they used to take at delivery time, nor they have send me any sms regarding product has been out for delivery. So please make my money refund to my account from where i have deducted money for product through debit card of bank of india. Debit card number 6060 # # 6060 and account number 6968#8399. Addresh mandhana crossing, mandhana kanpur nagar, kanpur, uttar pradesh 209217

Amazon India customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by Apn Verma My contact number is [protected], [protected]

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My refund of 2979rs initiated from amazon but not received in my axis bank bank account
Refund initiated on 11 october 2019
Payment mode= debit card
It happend same with me in december for rs 673
Same situation cancelled order
Refund for sbi account debit card

I have noticed that whenver we cancel orders on amazon it traps money. But not in case of return refunds.
Amazon is ditching people.

It is my hard earned money i want it back any how.'

I want strict action to be taken on amazon on a very early basis, this is not the way amazon is trapping money from people.
And in a very easy manner they say that our 5 working days are exceeded
Kindly contact your bank. This is not done.
Moreover they should give money back in amazon pay wallet in such cases. And i am 200% sure it is not bank that is denying payments. I feel that it is a amazon's clever policy to cheat people.
Because it only happens with cancelled orders not with returns refunds. Some trap planing is for sure there. I want strict enquiry on it.
It is not a small amount.
Flipkart never does that in any case.
Amazon is fraud fraud fraud fraud
Fraud
Fraud
Fraud fraud fraud fraud
Fraud fraud fraudddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd...⇄
I want my money back respected sir. It is really my hard earned money i want it please. I am not financialy strong, it ia very big amount for me. I want it back pleasee...
And moreover i want strict action on amazon because in this way i dont how many people gets trapped daily.
Contact me=[protected]@gmail.com
[protected]

Aug 7, 2021

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Oct 21, 2019

Hi, we request you to visit the following link: https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute...⇄ and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Address: Chennai, Tamil Nadu

I have placed a return for an order on 12th oct (Order no.:[protected].
I have a message in orders section as

"we're sorry we missed your pickup sun, oct 13 - it's been rescheduled for the next working day. You'll get an sms when the delivery associate is on the way."

Still no one turned up to collect the product, and no status regarding the refund. Its already been a week since i placed the return. Please let me know the status and make sure an associate turns up to pick the order.
Thanks

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Address: C/403, Mukta Heights, Near Shaswat Park, Thane, Maharashtra, 421503

My Order #[protected]. My lg phone dead after 1 month of purchasing. Phone submitted to lg service centre. I get replacement approval letter from lg. Please send replacement. Replacement letter attached. Your contact number not answering for face to face communication with Amazon representative.

+1 photos

Nov 03, 2019

Updated by Dattaram Pawaskar Complaint marked as revolved. To kya sir replacement de diya aapne...?

Read this..

Your 1st mail...

Dear Dattaram,

Thank you for sharing the snapshot.

I'm sorry to learn about the issue which you are facing with the product "LG Spirit H442 with 4G LTE" of the order #[protected] from a long time, and you are concerned about the replacement.

To help you out in this regard, without any further delay, I have raised a service request ticket and highlighted your issue to the higher management and is under process, and they are taking necessary measures to get your issue resolved and assist you in this case at the earliest possible.

Since it takes 5-7 working(excluding Saturdays & Sundays) days by the concerned team for the issue to be resolved, so they have requested you to kindly wait for sometime, as they are working on your issue on priority basis, so that they can assist you in this case to get your issue resolved at the earliest.

However they are taking the needful action to resolve your concern on a priority basis. After observing a potential delay, the team would take all measures to expedite the procedure.

I know that it is taking much longer time than expected and you have already held your patience for a long time, but please be ascertained, the relevant team is working on your issue with utmost preference and is taking all measures to resolve your issue soon with the best possible resolution; as we do not want you to face any monetary harm.

Considering our intention to help you with a positive outcome, we would be much obliged if you could extend your cooperation for some more time so that our back-end team can work on the resolution part with a favourable outcome.

Hoping your support and cooperation in this regard for allowing us to work on your concern. We are here till the issue gets resolved; as we do not want our valuable customers to bear any financial harm.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ankita C
Amazon.in

Your 2 nd mail...

Hello,

I understand your concern, the team is working on your issue on priority basis, I request you to please wait until October 27, 2019, so we can get updates on the issue from the concerned team regarding the issue.

Your 3 rd mail..

Please allow me to explain you that you have to contact mobile team after sending the email so that they can check the snapshot you have sent and provide immediate solution.Because we email support team does not have access to solve technical issues.

Last...

Number to lgta nhi sir...

Please dont play with customer

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I have a balance of 1493 showing locked in amazon pay. I have not been able to use it since july because account (Siddharth. [protected]@outlook.com) is inactive and kyc is not happening because of following reasons:

1. I live far from my permanent address and going there for physical verification is not possible. Amazon doesn't even do physical verification there.

2. My current address is rented. So, i can't get my address proofs updated for this address just for amazon. I don't intend to live here more than a couple of years.

Please give a solution. I have spoken to your customer care for hours now and that too multiple times. No resolution yet. Surprisingly, my other account (Siddharth1988. Knit. [protected]@gmail.com) is marked active and kyced even though same challenges apply.

I don't want to loose my money just because of this stupid situation. Kindly resolve.

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Address: Vpo..Didloi gzb, Ghaziabad, Uttar Pradesh, 20206

I'm deepanjali. I hv an acc..in syndicate bank branch sonda modinagar gzb
I hv ordered a product online from amazon on 1sep..2019. But due to lack of stoke seller mailed me that i can cancelled my order so that i can get my refund. I did the same n cancelled it.. My refund was initiated on 30th sep.. Rs.315. Which is not reflected in my epassbook..
Refund ref. No zntqhdse0000jzkwikt1..

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Address: Flat No. 261, Pocket- D, Dilshad garden, New Delhi, Delhi, 110095

I've been caaling amazon from 5th oct to request for the pickup of my jbl speakers which is being delayed everytime. Evertime i call customer support they reschedule the pickup. When i call them they say that the poduct is not verified and ny return gets cancelled. How could the product be verified when nobody comes to verify it? Highly disappointed with such a big hosting brand. Never expected this out of amazon.

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Address: New Delhi, Delhi, 11045

I bought a laptop on 28 september but that was a defective laptop i raised a complain for that and with in 24 hours technician came to my house and sent his report that its a defective product and after that they issued me a replacement laptop but i didn't received any replacement laptop from them and deliver agent never came to my house and whenever i called him whether he will ignore my call or disconnect, then i cancel my order but don't know why the same delivery guy was scheduled for my cancellation return product and he did this thing again he was not responding my call, lot of time i raised complain to schedule my pick up and return my laptop but they always keep scheduling this and that delivery guy is not coming at all now what can i do with defective laptop it cost me around 33000 i need my hard money back

Amazon India customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by smokeboy rapper oder id[protected]

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Address: 721657

I have ordered echo dot with free bulb. Both products were dispatched separately so customer executive said that i will not have to pay any amount at the time of the bulb so when the bulb arrived i didn't pay and the courier boy took back the bulb, i immediately contacted customer care and they said i was given wrong information i have to pay the amount for bulb so i reseduled the the delivery for the same day and the said that it will be delivered on the same day only but at night i was informed the ordered cancelled. Why such careless executive, i want an action against it.

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Address: HOJAI, 782435

Order id: [protected]

Dear sir, i had purched a saree from amazon which was returned. But the returned issued on october 11, 2019. Returned received by the bank on 18th october2019. The refund refference # 0r9x0lo90000k0ocm7is.

My ubi account number is[protected], ifsc no is utbi0hoj369. So therefore, you are requested to release the amount 849.00 in my account as early as possible.

Amazon India customer support has been notified about the posted complaint.

Oct 19, 2019

Updated by সুমন গুহ Order ID: [protected]

Dear Sir, I had purched a saree from Amazon which was returned. But the returned issued on october 11, 2019. returned received by the bank on 18th october2019. The refund refference # 0R9X0LO90000K0OCM7IS.

My UBI account number is[protected], IFSC no is UTBI0HOJ369. So therefore, you are requested to release the amount 849.00 in my account as early as possible.

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Address: HOJAI, 782435

Dear sir, i had purched a saree from amazon which was returned. But the returned issued on october 11, 2019. Returned received by the bank on 18th october2019. The refund refference # 0r9x0lo90000k0ocm7is.

My ubi account number is[protected], ifsc no is utbi0hoj369. So therefore, you are requested to release the amount 849.00 in my account as early as possible.

My e-mail id is [protected]@gmail.com

Amazon India customer support has been notified about the posted complaint.

Oct 19, 2019

Updated by সুমন গুহ Order ID: [protected]

Dear Sir, I had purched a saree from Amazon which was returned. But the returned issued on october 11, 2019. returned received by the bank on 18th october2019. The refund refference # 0R9X0LO90000K0OCM7IS.

My UBI account number is[protected], IFSC no is UTBI0HOJ369. So therefore, you are requested to release the amount 849.00 in my account as early as possible.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.amazon.in

ORDER #[protected] : Our Deewali Gifts - Stolen, , Lost. Misplaced or Not sent By Vendor? Purchased on Amazon, only one of the Six Pieces Paid for Delivered yet Amazon site says all 6 are delivered

ON 15.10.2019 We have ordered 6 piece of a particular product to distribute the same on this Diwali to close family.

We were delivered only one piece of this October 17, Since I was not home and our son was not aware about the entire thing and the size and dimension of the box, he accepted it without any doubt.

WE tried to contact raise the complain on Amazon several times and its not easy to get connected to their customer service number. Today we finally sent a message to the customer service when our son who was taking of the entire thing came back home. Our son even managed to connect with the customer service and speak to one representative there. He says the matter of non-delivery of the entire consignment will be “INVESTIGATED” and we will be informed next week.

Our bigger concern is that we have very limited time to gift it to the family. Why can’t a company the size of Amazon just pull the person out for delivery for our package and check with him about non delivery of the entire consignment. If the matter is pending at the vendor’s end we should be informed of the same as well and arrangements to deliver the remaining items should be made without delay.

If there’s a fraud or theft somewhere involved, we are in a bigger problem and we loose the shortlisted gifts to family and have to work on shortlist and procurement on the new gift.

Another related concern is that the one item we received, even this one has the main function part, the Halogen lamp broken.

Can we request someone senior at Amazon to please investigate the matter without delay and arrange to get our gifts to us right away.

RKB
PHONE :[protected]

Amazon India customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by RKBnoida We are stressed and want to avoid the exercise of short-listing, selection and purchase of the gifts once again. We have sent complains and made several calls to Amazon. Yet, they are sitting pretty and all attempts to make them do something on this due to urgency are stonewalled.
I was on the phone with a senior customer service executive Alok and after a great deal of persuasion he refused to do anything about it for now and even applied that all six pieces of our order are delivered to us. Can there be bigger insult on injury. If you have horrible delivery system, horrible investigation system and do not do anything when the customer are left in a lurch, at least have some way to escalate the matter to find a solution on priority. No, Amazon will rather apply that the client is a liar and trying to steal from them. Or short delivery is another way to make money for them?
I really hope they have some way eliminate these short deliveries and better and faster way to eliminate these delays.
Clients don’t have time and patience to deal with your horrible service and insults and more so in the festival season.

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Address: Pune, Maharashtra

I purchased mi powerbank for 799/- it got refunded automatically due to product defect as per amazon
The refund amount has been initiated by amazon but haven't received it in my bank yet
It's been 8days right now
Banks customer care is not ready to help using reference number
I even tried going in the main branch but they said the same thing customer care said
My bank name is india bank
Please help
I cannot afford losing this money i earned it working part-time

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Address: Bangalore, Karnataka

I am a prime customer and from the past 30 days, i have been unable to stream/watch any video from prime video. I have dialed support but they are unable to solve my issue. So, it's been close to 30 days and i didn't receive a single update from amazon. I am frustrated with prime video support and service. One word, horrible experience. I request amazon team to call me asap and solve my issue.

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