Amazon India Complaints & Reviews

I wrote to amazon about this water heater (15 l),
Order n°[protected], delivered at my pondichery address, on 1st november 2018. From some months, it is inot functioning & i don't find a sameer agent in pondy to repair it
Amazon doesn't reply to my request to send me somebody to repair it
Please consider my complaint urgently
Thanking you

Order#[protected] has replaced but the stitching of replaced goods were was open. It was usable. I request to the delivery man to take back but he was not agreed and told me to make again replace request. I am not getting replace option for this return goods to my order history. I purchased many goods but this experience is worst to me. I request to take back that sandel from me which is not used and send me back the cash to my amazon a/c.

Debojyoti ganguly.

I ordered a box which was supposed to be 20 cm but got the smaller specs 12 cm
I went ahead and called the amazon services they said they will not replace my product... And only thing they can do is return it... Now i already have like 3500 stuck with amazon which they are not giving me back... And they want me to make it 4500... Only way amazon gives money back is if you ask for it in amazon pay balance... Which i just found out has a expiry date... You get your refund back but you have to use it within specific time... Terrific isnt it... It just vanishes.. Poof... But they had courtsey to accept that they made a mistake... They had me update me refund account like 4 times... But still there is no sign of refund... And now i have more 1000 stuck in there

Hi amazon,

Order id[protected]

I purchased a smartphone (Honor 10 lite 6gb, 64gb) from amazon on 29th september 2019. The order id for the same is:[protected]. I do not know why but from that very day onwards i never saw the product move. Till date it did not get dispatched and neither it will be. As from experience i am saying. Each week the status of the order gets updated to 'preparing for dispatch - arriving by wednesday/tuesday'. Then finally the day arrives - wednesday (Day i am supposed to get product). On that day also status shows 'arriving today'. But it never got shipped prior to that. So when the day gets over, again the expected delivery date is updated to next week's tuesday or wednesday. So this is what goes on and on like a loop. I have contacted customer service multiple times mostly via chat and also via call. I also emailed to you guys but none of it worked. Each time when i talk to customer care, they tell me as follows (Ordered by date) :
1. You will get the product in the mentioned date. I request you to please wait till the timeline is over.
2. I have noted down feedback in this regards. Our concerned team will work on it and get it solved by 48 hours. So you can expect cancellation of product after that.
3. I have lodged a complaint regarding this and we will revert back in 3 business days. This is the maximum time frame that we need you to wait. Be assured that either your product will be dispatched or it will be cancelled.
4. I have checked that a complaint was lodged regarding this. And it has been 3 days since it had been updated. I am re lodging a complaint and i will personally take care of this. Do not worry. I assure you that it will be cancelled in 3 days. All i am asking you is to wait for another 3 days and trust me it will be solved. (This one gave me some hope but did not work)
5. (Finally today) sir i request you to trust me on this that the product will be shipped and delivered in the mentioned time frame. Do not worry sir. I will look into this with my team. I just want you to wait till the delivery date (Which is tomorrow)

So these are all the stupid experiences i had with customer care. The item is clearly in stalled position. It won't go forward or backword. I am also a software engineer so i know what happens at times like these. The process gets broken, this is what causes such product not moving in either direction issues. Gradually now i am starting to give up on my rs 10000. I may never get that money only. None of your customer care people can go out of the box to help. All are very incompetent. I did not mention a few of the horrible customer care experiences i had relating to this order only. Ps: i have contacted you guys more than 30 times now. Overall i had the worst possible experience with amazon. Anyway please try to be of some help. I really need the product to be cancelled now.

Hope i could make you understand everything. Thanks. Let's see if i get my money back.

Regards,
Souvik roy
[protected]
[protected]@gmail.com

Refund of Rs. 999/- has been made by amazon on 08th October 2019 regarding a product Order number is[protected].
"The reference number of the refund is # 233833
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming. So I need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or I'm gonna take some legal action.

SunilKumarAnand

Dear sir,

This complaint is regarding refund reference number[protected]Transaction done on amazon.in).
Amazon has initiated the refund but the same has not credited back to my savings account. Following are the refund reference numbers provided by amazon:

#hsbcn[protected] for rs.1075.00*
#hsbcn[protected] for rs.499.00*

Kindly get the needful done to have the refund amount credited back to my savings account number: [protected]

Regards,

Manish mishra

I have purchase product from amazon.com for some reason i returned it but till now i haven't received my refund of rs 1510/- has the refund was initiated on 16th october 2017 and due to bank policy it should be transferred to my account within 4 to 7 business days but it's been two year now i haven't received my refund. I talked to the bank for the same issue they replied they haven't received any amount from the amazon.. And asked me to talk to amazon... Going to amazon they gave me reference no. Of my refund...

Device procured has issues with heating being on call even for 5-10 mins and on charging as well.. It gets heated very quickly and i feel heat waves near my ears. Secondly the listening aid isn't working well.. With a little phone movement while talking the volume changes and i'm unable to hear well due to sound issues.. Overall experience with the phone isn't good even though it's purchased in first week of october 2019

I order an electronic product from 'amazon.in', which is "boat stone grenade portable bluetooth speaker (Charcoal black) on 27/09/2019 by upi payment of rs. 1499.00/- but unfortunately i cancel the order on 29/09/2019. Then it shows on my order section of the amazon.in that the refund money will be credited in my bank account in 2-4 days. When its not credited in my account i call their customer care many times and they are continuously saying that they released my refund amount of rs. 1499.00/- on 29/09/2019 but didn't credit in my bank account till date. They also send me an email with contained the reference no of the refund but there is not mentioned that my refund amount was been released successfully. I also contact my bank customer care they also says that if the money is not credited yet then its the fault of amazon.in.
I am being harassed by the company named: amazon.in for 20 days and above please help me to get my money back.

Hi team,

I have ordered a washing machine from amazon india with order number[protected] on 28th september, 2019. It has been delivered on 5th october. However the product has multiple dents on it (Defected product), which was first of all not expected.

I had a talk with amazon customer care and with their suggestion i sent them snippets of defected product and asked them to replace the product asap.

The customer care representative affirmed and it is mentioned in amazon's policy that the product will be picked in maximum 4 days and once it is picked they will check and refund/replace for the defected product as needed.

I stay in mumbai and wanted to gift my mother, who stays in small town of rajasthan, a washing machine as our old machine is not working and its been more than 2 weeks there has no action is being taken by the company associates. They are just false promising and now i am tired of sending them emails to get a track on it.

This is totally disappointing from a company like amazon.

I here by request you take a strict action on the company and its associates for showing negligence in dealing such issues. My mother has to wash the cloths with hands from past 3 weeks and not even sure till when it will continue.

I also demand a serious penalty and compensation from the company for mental harassment, i am going through every day by keep on sending those mails and for physical harassment, my mother is going because of the unnecessary delay and negligence of company.

Provide continue to your parcel is arriving today show information in amazon apps with otp and delivery agent contact, delivary agent no call to me, i have call to amazon delivary agent then agent talking, your parcel not available, why provide information to your parcel arriving today, but parcel not available to delivery agent end, and transaction is pripaid transaction, so parcel not received to my end i have cancelled this parcel because my mind is disabled. Please refund me next amazon sale before end of day, i will be booked new order

I purchased a product from amazon on 29/09/2019 worth rs. 1548 and made the payment through my canara bank debit card and returned it a day after. I received an email communication from amazon on 03/10/2019 that my refund has been processed with reference number 0r8ud3tg0000k0obnlbk. It's been more than 15 days now and the refund amount is still not credited to my account. The bank executives are saying that if amazon would've processed my refund it would've been credited to my account by now, but it hasn't. Both the parties are blaming each other.

I contacted bank customer care, bank branch, merchant customer care but nobody is able to help me as the merchant is saying we have processed your refund and bank is saying that we cannot see any refund against the said reference number. Please look into the matter and resolve my problem. Please credit my refund amount asap. I am attaching the copy of email received from amazon, application filed with bank branch and chat communication with amazon.

This is one of the worst shopping app i have ever used i just want a suit a file against it for my inconvenience i ordered a digital watch and wrong delivery took place for two times and again they are in responsive... They have to take a action from now i will never suggest any one to use it, it is just a useless and time killing shopping app. If it is in my hand i will complain to government to banned this app..

I had purchased a product (Getko with device monocular telescope 40x60 high powered monocular scopes dual focus optics waterproof/anti-fog spotting scopes low night vision telescope for outdoor hiking, hunting, camping) from amazon for rs. 749/- on 7th october and it was delivered on 11th october by delivery boy named manoj whose mobile no.[protected], i was paid 1000/- manoj but he hasn't money rs. 150/- to give me back so he was told me that he will transferred the same amount to my amazon pay account but till today no any amount received me by any form and his mobile also not working so it is the matter of amazon's reputation

I had ordered washing machine during duing the navaratri sale. The order was delivered on 10 the of oct. The product was damaged (There is a dent and some part has come out) and raised the replacement request and the customer service people told they will raise replacement request and give a callback. Waiting for 24 hrs did not get any call and again called the customer service and that time they are saying the replacement request was not raised since the person who spoke 24hrs ago did not had right to raise replacement, how will we know whether person is authorised or not? Again the person told he raised the replacement request. Therewas no update till that time no one told there is no product available. Next day again when i called they are saying there is no product available for replacement from the seller. Now if i check in the amazon app i can see same seller selling the same product will more money. How can a seller can sell same product and not give replacement? The seller is also amazon seller cloudtail india. Amazon is only managing that cloudtail india seller right. Why cant they replace my defective product instead of selling to some other customer with more price?

Respected sir. Dear sir didn't get my refund amount 999.in amazon. Order number[protected]that order was purchased on 3rd october after few minutes its canceling my order sar account number [protected]. Indian bank. Ifscode:idib000r031 reddy vari palli branch chittoor pincode:517113. Andhra pradesh. So pls release my amount dear indian bank account sar pls pls

My name is atish verma, i have ordered mobile phone redmi 6a (Black, 2gb ram, 16gb storage) amount rs.5, 999.00 on 9th june 2019 order#[protected] which to be delivered by 11-13 june as according to it's delivery date, i was waiting for it's delivery on 13th june suddenly without any call or sms about product has been out for delivery it's status showed that your product has been delivered, then i call to costumer service regarding complaint then they asked me to wait for investigation period regarding delivery for upto 26 june after 26 june they told me that according to our investigation your product has been delivered to you safely, but i haven't received any product so i asked them to refund my money as i don't got my product and if there investigation shows product has been delivered to me then provide me proof of delivery as they haven't taken any authorized signature of me which they used to take at delivery time, nor they have send me any sms regarding product has been out for delivery. So please make my money refund to my account from where i have deducted money for product through debit card of bank of india. Debit card number 6060 # # 6060 and account number 6968#8399. Addresh mandhana crossing, mandhana kanpur nagar, kanpur, uttar pradesh 209217

My refund of 2979rs initiated from amazon but not received in my axis bank bank account
Refund initiated on 11 october 2019
Payment mode= debit card
It happend same with me in december for rs 673
Same situation cancelled order
Refund for sbi account debit card

I have noticed that whenver we cancel orders on amazon it traps money. But not in case of return refunds.
Amazon is ditching people.

It is my hard earned money i want it back any how.'

I want strict action to be taken on amazon on a very early basis, this is not the way amazon is trapping money from people.
And in a very easy manner they say that our 5 working days are exceeded
Kindly contact your bank. This is not done.
Moreover they should give money back in amazon pay wallet in such cases. And i am 200% sure it is not bank that is denying payments. I feel that it is a amazon's clever policy to cheat people.
Because it only happens with cancelled orders not with returns refunds. Some trap planing is for sure there. I want strict enquiry on it.
It is not a small amount.
Flipkart never does that in any case.
Amazon is fraud fraud fraud fraud
Fraud
Fraud
Fraud fraud fraud fraud
Fraud fraud fraudddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd...⇄
I want my money back respected sir. It is really my hard earned money i want it please. I am not financialy strong, it ia very big amount for me. I want it back pleasee...
And moreover i want strict action on amazon because in this way i dont how many people gets trapped daily.
Contact me=[protected]@gmail.com
[protected]

I have placed a return for an order on 12th oct (Order no.:[protected].
I have a message in orders section as

"we're sorry we missed your pickup sun, oct 13 - it's been rescheduled for the next working day. You'll get an sms when the delivery associate is on the way."

Still no one turned up to collect the product, and no status regarding the refund. Its already been a week since i placed the return. Please let me know the status and make sure an associate turns up to pick the order.
Thanks

My Order #[protected]. My lg phone dead after 1 month of purchasing. Phone submitted to lg service centre. I get replacement approval letter from lg. Please send replacement. Replacement letter attached. Your contact number not answering for face to face communication with Amazon representative.