Amazon India Complaints & Reviews

It's been more than 10 days i haven't received my refund from my bank side, tho the transaction has been initiated from the amazon long back,. I had a word with bank customer service (Corporation bank) too they are rejecting my request continuously with one or the other reason. Please help me in getting my refund back it's been more than 10 days
Hope u guys do the needful
Thank u

I have placed an order for lenovo laptop on 4th october, 2019. The estimated date of delivery was before 12th october, 2019. Amazon pushedythe date to 14th october without notifying. Even after taking followup with amazon twice, i was assured that the order will definitely be delivered by 14th october. Now after 14th october, now the status is i'll be delivered the order by 19th october. I have paid for the laptop in advance and now not getting any support from amazon. Please help!

Hi

Order no :[protected].

Item desription : sporto fitness steel weight 20 to 100 kg weight plates, 5 and 3 ft rod, 2 d. Rods home gym equipment dumbbell set

Actually when i saw that item name and images attached to it that item is steel made (All the weight plates and rides) so i ordered that is high price aprox 57000 but i when i received that item i fond all item are plastic made excluding rod.
I requested a return for this item but seller told that their is no pick up facility to return that item and i need to return the parcel with my own cost. When i investigate the price to return the item it will cost me 4500 approx.

Seller found a best way to fool people by sending fake item to customer because they know they will be fail to return these heavy weight item with high return cost.
By using this way they are earning 2 to 3000 profit bu sending fake item

So my question is who will pay that return cost of 4500 rs on 5700 rs item.
Will amazon will return me that 9500 rs for this item?
What is the way to get refund for postal charges?
How much will i get after sending back the item?

Please reply me asap other wise i will file a fraud complaint against seller and amazon for selling fake product and not taking it return back

I have not received he refund for my order which i have cancelled on 3rd oct 2019... I have complained them for my refund many times... They were saying that refund will deposit by monday... But not received till wednesday... I have made transaction through bhim-upi the order was of 799 rupees... Order no[protected]... Kindly provide my refund...

I had ordered a Caprese Purse, 2 pairs of footwear and 2 clothing stuff I.e. a Vaamsi kurti and a Rare Top in the month of August 19.
I was supposed to get all my refund by 1st week of September but till today I haven't received it.
I had paid the amount through Phonepe i.e UPI ID.
My bank ia SBI.
I have tried to contact Amazon customer care but they did not helped me in expected manner.
The amount was near ₹3000/- which is quite a huge amount for a common man.
This kind of fraudulent behavior is unexpected and it's the worst ever experience with Amazon.
Other apps like flipkart and myntra make the refund immediately. But Amazon seems to be hopeless and helpless

Amazon is such a fraud company.
I have ordered a phone and now they are not replacing my product as they delivered a defective product. and now they are saying you will get a refund and also with 2000/- less, why why I should bear that 2000/- loss I want the replacement of the product only.and yes customer care is seriously a shameless persons to talk.
Seriously they don't have any sense of talking.

To start with, I would like to inform that I'm the Prime member of Amazon. Reference to my order of product one plus 7T. I have ordered this product
on Sunday (13th Oct) around 10:30pm night and opted for express shipping by paying additional 50Rs even after being the Prime member (ensures 1 day delivery for free) in order to ensure that the product would be delivered next morning on Monday (14th Oct) before 11am. Because I need the product to delivered urgently

I have waited for my delivery till 12 noon next day (14th Oct) but didn't received my order and therefore decided to call Amazon to check the status of my order. The executive informed the status says delivery attempted, after this I have informed the customer care executive that this is the false status as no one have came for delivery and even I haven't received any update or call details about the delivery.
Requested the customer service executive to raise a complaint against delivery company for updating false status regarding the delivery.

After following up continuously and calling the customer service helpline almost around 10 time in 2 days, today (15th Oct) the delivery boy has visited my place around 10:45am and within 5-10 mins took the exchange phone (As i have opted for exchange of old phone against the fresh one) on his hand and rejected the replacement by saying because of the scratch in the screen of the phone, he can't deliver the order and ran quickly to deliver the other orders which he supposed to do before 11am in order to earn extra bonus.

I have informed your customer care executive immediately about this
incident and asked to ensure some other person should come for delivery and examine the status of the phone to be exchanged. Throughout the day I was being assured that the complaints have been launched against delivery
company and the product will definitely be delivered again by 9pm or EOD (15th Oct).

After my 8-9th call to Amazon around 8:30pm today (15th Oct), I have been informed that the delivery of my order got cancelled and the mobile is returning back to the seller.

So there are few things I need the immediate response from Amazon:

1. Being a prime member, why did I have gone through this much of pain just because I was in the need of the urgent delivery of the product that I even willing to pay extra just for the express delivery.

2. Why the same situation has arisen again wherein in previous case I have
ordered for yoga mat and haven't received my order even after 10-15 days of ordering the product and ultimately Amazon have raised the refund request for money refund.

3. Even after continuous follow why everytime I have been assured with
wrong status. I have even asked your customer care executive if he wants me to send the photographs of my phone but he informed that there is no need because the screen is not supposed to be cracked even if it's any scratch on the screen the same is acceptable.

Also after sending the same complaint over email the response I have received is unbelievable wherein they asked me to call again and explain the complete story. Which by chance I did and the same story repeated again.

Even when I was trying writing the strong reviews against the product, I have been blocked to write the review because I have already informed them that I am going to take strong action against them.

I have shared the photos of my old phones to the customer care service and asked to inform where is the scratch basis of which they refused my delivery.

Seller name : Darshita Electronics

Amazon.in Order #[protected]
Made a paymet through upi for the product but amazon is denying that he has nt recieved any payment and teĺling to cordinate with paytm, paytm is saying the amount successfully sent to amazon. Eventually made twice payment for getting the product but still my 1st transaction is not refunded either by Amazon or paytm.sharing the screeshot.

Hello,

my email [protected]@me.com and mob [protected].
My AMAZON pay emi account was locked after 1 year because i completed kyc via otp. 2 weeks ago I have completed full kyc by submitting doccuments. I see my approved and available limit as 60000 but cannot use because its locked. Even after timely repayments and closing loans before the emi date why its still locked. Please reinstate the account asap.

warm regards,
aniket Nalawade

My name is palash chandra das. My email id palashchdas. [protected]@gmail.com or my phone number [protected]. Amazon india lock my account already 31days. I am also give my billing address and debit card last two digit number. But no response. I am tried daily coustomers care but no solution. Plese help sir. My gift card blance-14000. Rupees. My fax line number [protected]

Hi There,

In view of above mentioned subject matter, deeply regret to inform you that, i had received a notification in my mobile that i am eligible for taking any product on every product on amazon india but and all the payment process will be via paytm and cash paid during the process of shopping and no COD. I did the payment via through paytm on respective product and after that i contacted to customer care of amazon and asked about my product but they told me that there no such offer given by them and all was fraud and someone has created this fake link and taking money through paytm on the name of amazon and it is not understand why the amazon company is not taking up any action against the individual or team if they are using the most favorite online shopping company logo and details and why they are silent.

ALL THE DETAILS ABOUT MY SHOPPING ARE ATTACHED (SCREEN SHORT) FOR YOUR READY REFERENCE AND FURTHER NECESSARY ACTION TO GET MY MONEY BACK.

FURTHER TO THIS PLEASE LOOK AFTER THE ABOVE CITED MATTER AS SOON AS POSSIBLE.

I have bought steelbird sb-33 7wings gust dashing open face helmet
From amazon.in on 4th october, 2019 but i have not received it yet. But today i found that the item is returning to seller without any notice and not giving me refund till date
It is not good for any company to serve like this.
I bought many things from amazon.in but i did not face problem like this not only me but many people faced the problems like this and did not get the products at time.

Order no.[protected]
Item returned by amazon on 3rd October 9:50pm and today its been 16days still not received refund for it. Amazon customer care saying they haven't received item back. I even have cctv footage of it
https://drive.google.com/folderview?id=12N-Ryv-QyqJlm82OTBw5Zbvi05CKIke1

And ya let me tell you as you see in cctv footage the amazon pickup agent wearing bunty name tshirt also having pickup sticker . Kindly look into this matter asap and check whr is my parcel. hope i get resolution soon on serious basis else i am gone
upload this footages of youtube and make sure viral scam from amazon.
Amazon ove 4500rs which is not small amount.

Amazon order #[protected]
Order date: 26-sep-2019

The issue is about amazon's policy regarding "pay on delivery" (Pod) orders when the order is undelivered.

When a pod order is undelivered even after the buffer period of a week or so, post delivery committed date, the item is automatically considered by amazon to be "lost in transit".

Now issue is that if it were a prepaid order amazon replaces or resends or re-orders the item lost in transit. However, it were a pod order amazon customer service representatives are unable to replace or resend or re-orders that item lost in transit because amazon's computer software system based on its policy does not permit it.

This policy is unacceptable. Why treat pod different that prepaid order? What about the wait time that customer/consumer has waited?

This policy should be changed and internal computer software systems updated to provision for pod lost in transit orders to be replaced/re-sent/re-ordered.

I want my order fulfilled/delivered.

I purchased a product and cancelled the order on amazon.in on 29 sep. Amazon people have done the refund successfully on 30 th sep of rs 3199 but the amount still not reflected into my bank account more the then 10 days have passed i have sent email with complete details but still there is no response
For the mail many customer say that you don't respond to any complains please
Do it as we are depending on you people
A/c
[protected]
Vijay kumar

I ordered a power bank from the amazon app and i had applied 2 coupons which were to give me a cashback of rs.750 additionally with rs.100. I only received rs.100 as cashback and now they are telling they won't give me the rest of the cashback by telling falsely that they had sent the coupons to collect in our email id but it was a coupon code to apply at the checkout and i was made eligible as per the screenshot. I called customer care many times and they said that it is mandatory that you'll get the cashback as you're shown eligible. They kept me waiting for two weeks and now they are telling some false things. Many of my friends also ordered several items using these coupons and they neither collected the coupon. Amazon has previously also cheated me and clearly this time as well. I hope i would be provided with appropriate help. Order #[protected].

I ordered boatstone bluetooth speaker along with two other products. Other products were delivered while speaker was missing from the box. I called customer care and they opened an investigation regarding this. After 5 days of investigation they claimed that they have delivered the product and denied any refund/replacement. I am at total loss of rs. 1999/-.

I have bought redmi 7 lunar red on 01/10/2019 order id is[protected]. And i got a defective phone that it has network issues i contacted to the amazon customer care services. They tell me to install an app but that app showing that the phone has not any issue and it is working well. I want to replace my phone but amazon technician is making excuses to deny replacement of the phone. It has 10 days replacement policy if we found any problem than it should be replaced but amazon is making fool by making an app that doesn't work. They are making fool customer through this app and not giving replacement.

Since last friday (11th october), my orders are returning to seller. Online status is that agent could not contact me over phone. First of all, my phone is in good condition and network alright. I have received many calls over my phone. On 11th october, i connected with amazon delivery agent and he stated that he was not going to deliver the product; his subordinate will deliver and he will connect me. Nothing happened that day. Next day another delivery agent assigned and he did not pick up my call. Then i rescheduled the delivery on monday (14/10/2019). I had talk with delivery guy over phone as i called him. However, he did not deliver.in the evening again i called him; he stated that security did not allow him to enter my company premises as he did not have identity card. Tuesday again another delivery agent assigned. His phone was always switched off. Still products were not delivered. Each and every time, the site is updated that delivery was attempted, which is a wrong statement. I am puzzled with the situation as those products were baby safety products.

A refund has been made by amazon on 5th of October regarding a product that i had bought on amazon. But the refund is not received yet. Amazon has credited my refund but due to bank problems my refund is not credited in my account. I want bank should solve my issue as soon as possible or i am gonna take some legal action.