Amazon India Complaints & Reviews

I purchased a product on amazon on 21st september 2019h of this month using my canara bank debit card and i return the item on 4th october 1019and i have received mail of refund but account not credited till now. Amazor customer care replied they processed refund with reference no. 75260829278033791910057 please check and confirm the status. Payment processed through canara debit card ending with 3411

I have purchased a shoes in oct 2019. Due to some reason, item has returned and Amazon India has refunded amount 564.00on 9oct 2019 vide ref no[protected] to my SBI acct. and successfully processed as per amazon customer care information.but refund not yet credited my account.please do needful to get back my refund.

Ordered samsung galaxy m30s cost of rs.16999/- and got ghadi surf soap with karbonn smartphone box same above was conveyed to amazon customer care same day they assured us that we will resolved the issue on priority with in 5 days but today after taking 7days they replied that they can't replace the product as it is secured by them so, i raised complaint against amazon and seller in consumer complaints forum india. It's a heartbroking response. I am a prime member of amazon since last 9 years.

Date Of Incident : 16th Oct'19
Replacement order :[protected]

Incident
I purchased a Hometown Vento Study Table and got it delivered on 17th Oct'19.
As the technician from Amazon India came to Assemble the table he found the product is damaged/defective and suggested to be raised for refund/replacement.
On the same day i took the same with Customer Care and they assure me action within 48hours. Meantime Technician who came to assemble the table also raised the issue with Vendor/and Amazon for which i received a mail copy (attached).
On receiving the mail copy i again called the Customer Care- Amazon India and they provided an option for replacement/or refund and i opted replacement.
MAJOR ISSUE : Since then everyday a Return Pickup is scheduled by agency (DELHIVERY) for which i get the message but by evening again i get the message that Pickup Rescheduled. As i try to approach the Delivery Executive on the mentioned contact in the text, it is either going Switched OFF, or Busy with no revert at all.

It seems they are just making us engage and passing off the time.
Ridiculous, seems AMAZON INDIA has to work on such Sellers who are making fool of customers and making us feel that it's always a Big mistake to order on e-Commerce platform.

Resolution Expected
Kindly get the table replaced on priority (within 2 days)

I have ordered my product on 26 th september, and i have returned the product on 30th september cause it was not of my size. Amazon picked my return on the next day and issued the refund of rs 1839/- on 2oct.. They say, it will reflect in ur account withing 2-5 days.. Its 22nd october.. I havent got any money in my bank account..
Reference number:[protected]
Refund my money

I have ordered two products on 4/10/19... I have tracked the tracking i'd given by amazon... There it is declared that the parcels are delivered already... But i didn't get anything... The name of the delivery boy is sujit mandal whose phone number is provided by amazon delivery... I think the delivery boy has stolen the parcels... Please take necessary step as soon as possible...

Sir i have booked 01 microtek inverter at the rate 4530/- rupees on dated16/10/19 on prepaid basis. My amount is already deducted for booking said item. I have to given delivery date on or before 22.10.19 but suddenly on 21.10.19 when i checked my order on amazon website, show me that your order is cancelled and amount will be credited in 4 to 5 days. Without my permission how amazon cancelled my order. Please see this case.

20/09/2019, transaction with amazon upi account to sbi account. My transection is successful but not debited in sbi account. My transection date is 28/09/2019. I am already complain in bank but bank is not responding. I am complain in both bank,. Uco and sbi bank but both bank are not responding. So request you to kindly grant my complain. Thanku

Hello sir,
This is happening 4th times with me they shipped product and then courier service returned it to seller without attempting delivery. I tried to notice amazon but nothing happen, now after two times of order they are not deliver the product and returning my money back, after blocking my money for more than a month.
I attached all my order screen shots in this.
I raise this issue on twitter and got an email that they will call back within 48 hrs but still no call, instead of call i got an email, scree shot is attached.
I need my blanket..

Purchased t. N. X soft cotton polo shirts for men combo (Pack of 4) from amazon india through central bank of india debit card, but amazon not delivered this product and initiated refund for the same on 12th october but amount still not credited in my account, attachment is there for your reference. Please help me to get my amount refuded

Regards
Aman singh

I have done shopping during great India festival of minimum 5k and the offer is to get 1000 cashback.

I contacted customer executive they said it will get credited on 18th and now they are saying you are not eligible

Order number
[protected]
[protected]

Which has not yet received
Contact number
[protected]

I have done a purchase in the month of aug in amazon.in and the product is not delivered saying premises is closed besides it's open as it's a commercial address.

We have requested for refund and they are telling, it's refunded to your bank, and just giving some reference number.

Bank is saying it's not problem with the bank as we have not received any refund.

Amazon is simply sharing reference number and telling to speak to bank. There is not bank's fault in this.

This order was olaced for a gift to be given to my grand son on his birth day falling on 21st oct 2019
Even if you have intimated that the cosignment will be delivered on 20 th till today no delivery effected. Now the importance og getting this product no longer exist since i had to arrange some other gift for my grand sons birth day.
It is now requested to refund the amount paid by me and you trace the consignment sent and get it back to you

Your immediate action requested

R m d nayar

The details are as given below

Shipment details
Fifa 20 champions edition (Xbox one)
Sold by cloudtail india rs.5, 499.00

Item subtotal: rs.5, 499.00
Shipping & handling: rs.0.00
Pod convenience fee: rs.0.00
Shipment total: rs.5, 499.00
Paid by mastercard: rs.5, 499.00

Hello sir/madam,

Our apartment was having one working lift. The delivery guy was not able to access it at super high speed. Hence called me complaining that he is standing down stairs for an hour. Where as from mygate application i received call just 5 min before he called.

He started shouting and when i told him i will check he found excuse and started saying lift is not functional; which was a lie.

His name was shivprasad & his phone number is [protected].

Regards,
Amita

Refund of ₹799 has been made by amazon on 29th september regarding a product.
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Name is saleem shaikh and i had ordered a product of rs.1998 (Kore k pvc 20kg combo home kit) in amazon on (3 october 2019) & i returned this order due to personal reason. And on (11 oct 2019) amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (291471 and 291853) told me to fill charge dispute form but central bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [[protected]

Hello team

I am seller on amazon (Seller id: genuinespares). We have very tired by receiving the wrong product from the buyer. Mostly buyer they purchasing the new product but returning the wrong or damaged product. When we raise the issue amazon denied our claim by stating occasional issue. They did not provide the money for more than 10 orders value rs. 20, 000 to 30, 000.

[protected]
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We have sent the product return package opening video.

Please do the needful. Thank you.

I got email form amazon that refund have been initiated on 30 sept 2019 (Refund reference # 0rzv1aaw0000k0p2km2z) and its 22 oct but still the amt haven't received by my canara bank. I contacted to my bank customer care but they told that they were unhelpful i need to contact amazon and then i contacted to amazon they gave refund i'd and canara bank customer care told they could not get any details. It's nearly to be going 1month but still amt is'nt received

Shipped with amazon
Tracking id:[protected]

Very cheap service, i called their customer cate 3 times but every they says the same answers, i. E we are update to seller and you will get your courier soon.
I have order ucb flat chappal from 20 days back but still i have not received that item.
I asked amazon customer care the saying they don't have any updates of courier company from which the shipped my order.

Very very worst and dull service, you don't have security of you ordered product or not having any surety of return and refund.

So plzz kindly stay away with it.

Sir my first order is power man running shoes And this order

i have pay cash on delivery
Order on 13 October 2019
This order is cancel
I don't know why

And second order is
Taparia scroow driver
I have pay credit card
On date 13 October 2019 this is also cancel
I don't know why

So you return my money please
Fastly