Amazon India Complaints & Reviews

Name zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumerco

Amozon is a ford platform thise all are fake product send a seller i book a phone one pluse 7 but input r keypad phone i lost my money but what i do has i request you plz give my money backname zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumerco

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumercomplen

I ordered from raj sarees women's cotton traditional bengali handloom tant saree without blouse piece (Off white) and the shipping by amazon transportation services and the tracking number is[protected].

Amazon delivery agent (Phone: [protected]) this guy had delivered the parcel on the roadside two times before. I think amazon is having home delivery before the guys used to deliver at home. The parcel details mentioned above and the number mentioned above he called me at 5:30 pm in the evening and told he is inside the l&t office as i know the office is closed by 5:30 pm. Anyhow he called me again in and around 7:30 pm and asked me to come on the earlier roadside place where he had earlier delivered the previous parcels. I denide to come over roadside place then he said to come out of you house, i said ok. After he came to the roadside he called me again and said to come to the earlier roadside place and it is fare from my house. I told him to come to home as he has bike, i shall guide you but he denied and asked me to come on roadside place he told he is alone and is been night also. He handed the parcel to some unknown guys and went off my wife had gone to recieved the parcel as i was not well. Even i had tried to call on the number he didn't picked the call. Next time if the guy doesn't delivery the parcel at home i shall let the parcel go back.

Very poor customer delivery boy debuted on the amazon delivery team.

I am really very disappointed with the way delivery boys make the customer harassments. Kindly make a note of it.

My name is ashishkumar patel,
I ordered 3 items in great indian festival, i. E. Mobile, shoes, wireless headphones.

During order time, amazon had accepted delivery on pincode 388245 but when these items reached nearby my area, they updated status that product is not deliverable at this pincode.

They have not called for a single time and returned the product.

After that i raised complain but amazon is not able to resolve my complain.

Very poor customer executives deputed in amazon.

Now i am getting these items in higher rates. All these due to worst amazon.

Please resolve my complain and provide me these products in the same rate.

Call me on [protected]/[protected].

My registered email id is [protected]@gmail.com.

I have ordered samsung m30s on 4th of october, 2019 i supposed to get it on 5 th but till 10th i am not able to track the delivery and no response from the customer service. On 10th they told me that please cancel the order and go for new order we will provide the additional benefit form our side due its our mistake just cal after booking new phone and tell me the canceled order number, we will provide the cashback. But once i ordered the phone and called to customer care they are saying that our customer service provider said a wrong information to you no cash back is possible. This is how there are cheating the customers.

I have ordered shoes through online cash payment on my address but the delivery boy says you come and collect according to his address not on my. Amazon is great site but due to such delivery boys we are not satisfied. Also the way of talking was very rude and bad. He said he have no issues he will cancel the order. He said your location is not in mentioned address but my location was in the address

The delivery of a tiffin box was to be done for which the delivery boy messaged at first instead of calling. I checked the message immediately but there was no one standing at the given location. After sometime he called and told me that he was waiting. But he did not come at the provided location and was waiting at some other place at some distance. On being asked to come to the location given he said that he won't come there and cut the call rudely.

Recently I ordered a VU ultra android from Amazon. It was shipped and reached my city to get it delivered. It has been 13 days now it has not been delivered. When I talked to Amazon customer care they could not help me in the matter.
Every day I talk to amazon for the issue still they cannot solve it.
I want my order to be delivered soon.

Amazon cannot be earth's most customer-centric company.

I have booked a phone on 2 Oct 2019 with full payment through credit card at option of pick from store options but store owner told me that he dont Recieved article.After my several & continuous fallow up with customer care they stick on that product was picked up from store by customer .Nobody help from Amazon. So please help

My return reference id is.[protected]
I cancelled my order on 2nd of october and today is 12th october,
But still the refund is not credited in my account.
I contact bank but they said that they don't have any type of system that can trace reference id
And i also contact amazon 7-8 times but every time they gave me different dates.
I wait almost 10 days but every time amazon customer care executive told me to wait 48 hours.
I also send them my bank account statement.
But still after 10 days no progress...

Dear sir,

We ordered new mi mobile, details as below.

Ordered on : 7 oct 2019
Order no. :[protected]
Shipping address :
Mr. Harris l. Rathod, 6, prerna bunglow, st. Xavier school road, chavdapura, jitodia, anand, gujarat - 388001

For : mi a2 (Gold 6 gb ram, 128 gb storage)
Payment to this, was rs. 11, 500.00 which was paid on delivery, this morning at 10.25 am on dt:12-10-19,
To delivery boy mr. Bhaveshbhai parmar
From... Amazon, opposite lalbhai bhajiavala, g i d c road vallabh vidyanagar, anand - 388001, gujarat.

On delivery, my father who is 75 yrs old, found a moto mobile, with torn stickers on it, no charger nor instruction paper attached to it. My parents were shocked, and were not even able to eat their lunch.

The delivery boy has taken the money & has dumped an old, used mobile with my parents.

I am attaching with this mail, detailed photos, videos & my conversation with the above mentioned local amazon dealer.

I am ms. Pinkel rathod, daughter of mr. Harris l. Rathod.
I will be glad if your sincere personnel can intervene in this matter, and solve this problem, which has caused a lot of anxiety, high bp and time to my very senior & sick parents, who need a mobile phone urgently.

Please, send us at earliest, the mobile which we have ordered.

I am looking forward for your quick reply and action. This is my parents & mine, first experience with amazon, which is totally disappointing.

Ms. Pinkel rathod

On 1 october 2019, i ordered mi band 4 and a digitek dtr 550lw professional tripods for cameras; those items had to be delivered on 4 october there were coming in the same package because i ordered them on the same day. On 4 october 2019, i received the package which had only the tripod but not the watch i immediately called the customer care of amazon, they said they will handover this case to the investigation team, and find out what happened. I also sent them an email saying the same (The photos of important emails are attached below). When i called them after three-four days they said that the investigation is complete and a refund cannot be initiated, they also said that the items have been packed tightly and sent. But that was not the case i was saying them that i did not receive the watch but they did not accept and said that they could not help and hung up the call.in the mail, they accepted that the package was empty but said that refund was not possible

My name is abhijeet kumar saha i have purchased amazon prime subscription this month from amazon.in of ₹999 but i cancelled within 24 hours so amazon has deducted my ₹80 and they refund remaining amount. I register complain and filed customer dispute form through customer care. They said that this problem will be sort out with in 7th october and they refund my deducted amount of ₹80. But neither i get refund nor my problem get resolved. I have also called to customer care of amazon but they refused my problem initially they said that you will be get your refund but now they refused to accept my problem please help. My amazon login id:[protected]@gmail.com

I order for 2 mobiles 1 was mi a3 and 2 was redmi 7a but i recieved only 1 mobile phone mi a3 in packet. Redmi 7a is, missing in shipment not received after contacting amazon no help from them. They said that why i complaint on social media so we are not help you further social media team will help you what a foolish please help me amazon. On 30 sept i ordered 2 mobile phones 1 is mi a3 and 2 is redmi 7a. But on 3 oct i received only 1 handset mi a3 in packet. When i tracking shipment it's shows both mobile please help me amazon. On 30 sept i ordered 2 mobile phones 1 is mi a3 and 2 is redmi 7a. But on 3 oct i received only 1 handset mi a3 in packet. When i tracking shipment it's shows both mobile phone in 1 parcel it's showing both phones are delivered but i received 1.
Details of order is
Date of order 30/09/2019
Order id is[protected]
Amount 16198 inr
Tracking id[protected] in 1 parcel it's showing both phones are delivered but i received 1.
Details of order is
Date of order 30/09/2019
Order id is[protected]
Amount 16198 inr
Tracking id[protected]

On 9 oct reply from amazon customer care that the concern team will call me in 6 hours but after 24 hours no response from them
When i call customer care on 10 oct they tell me why you post on social media so now we cannot help you further so please contact higher authority we are unable to surve you
I dont know what to do and who will help me i am thinking that its my fault / mistake to shop on amazon

I would like to bring to your kind attention to provide the resolution of the issue faced by me with amazon.

I placed order for a mobile at amazon on october 1st, 2019. Order id :- #[protected]. An attempt was made to deliver this product on saturday 5th october. As i was not aware of the delivery being preponed and done early morning on saturday as the initial delivery date was 9th october. I missed out on the delivery call, and without my consent delivery agent rejected my order and marked it "rejected by customer". Which is absolutely incorrect legally & did not even try to make 3 retries as per company policy.

As i checked on amazon.in for the delivery status i was shocked to see the status as rejected by the customer. I contacted the customer care instantly (Within one hour of claimed delivery attempt) and intimated them of the wrong status, they constantly assured me of delivery on monday but nothing happened. Then i went to twitter hoping of response and quick help, all the help i got was "we have taken feedback and it will not be repeated" instead of any attempts being made to correct the issue.

On this wednesday when i called customer care they assured me of helping me with placing a replacement and in mail gave me assurance that they will help me with the case. Then when i called customer care on friday (Yesterday) they said they were not able to do it via the system and asked me to call back again today to place the request for putting in a replacement request. When i called today they absolutely rejected the claim of a replacement and said it cannot be processed now as the refund is issued. I have been constantly misled by your own customer support team here without anyone of them helping me out.

Sir, i am forced to use amazon pay (Inr1000) (Offer on the product) which is not my mistake that amazon credited before delivering my package. And i have to pay my credit card 1000 bucks out of my pocket which shouldn't be the case. If amazon fails to deliver package i should get the whole amount back which i paid. Which as per my understanding might be legally incorrect as well.

Throughout the week i have stressed to amazon customer care i do not want refund correct this and ship my product. But now as my order is not delivered i find amazon legally incorrect and responsible.


I am really frustrated and sad because of such a bad experience.

I recently purchased samsung m30s mobile from amazon. Got delivered by 7th october 2019. There was a problem with microphone not supporting to few apps. They ask me to replace phone and again i am facing same issue. And now amazon denying to refund. First they said if same problem occurs we will refund the process. And now they said we cant help it. This is not the way to handle client tht to genuine one.

I am a prime user of amazon. I have ordered one product from amazon india website. When the product delivered to my address, i noticed it was damaged so i informed amazon about the same. They sent a technician for inspection, the technician also agreed about it and he informed amazon to place a replacement order. Amazon placed a replacement order, informed me too. But since 8 days i am waiting for my order to exchange with a new one, amazon is not going delivering it. I informed their customer service many times but they are also not in the mood to resolve my problem. Today amazon informed me that your order is cancelled you will not get a new product. Amazon service is so pathetic they wasted my time, my money. Again i am requesting to amazon india thorough this platform to please deliver my product (New product) asap and take your damaged product back.

Sir i had ordered 2 products from amazon on 29 sept i had cancelled it which was about 450 rupees and the payment was done online from that day till now i didnt get my amonut reflected back in my account. I had called to customer service they told that they had intiated my amount but i didnt get yet and i had spoken to bank customer service also please help me regarding this its almost 12 days please get my amount back in my account

Name zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumercomplen