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Amazon India Complaints & Reviews

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Updated: Feb 18, 2026

Complaints 20346

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Amazon India reviews & complaints page 384

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The shoes I ordered has been returned and the money is refunded to my account but I have not received the refund.please check this.
However the delivery man took my jeans also to return but there is no track of jeans and has not been returned as per the site.
My amount is stuck and I am disappointed with your service.
Also, when I tried reaching your customer service I couldn't connect and my account has been temporarily blocked.
Please take it seriously and resolve my issue as soon as possible.

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Few days back i ordered shoes on 6cot from amazon and then i return them on 12oct and they refund initiated on 12oct after the 8days i still didn't received my refund and bank of baroda customers care services says they don't see any amount credit between 12 to 18 in my account so i request to you please solve my problem.
Refund reference number -
1cw7mjl60000k19ywodw

Nov 4, 2019

Complaint marked as Resolved

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Address: Baran, Rajasthan

I have purchased an item from amazon and returned back. Amazon had issued refund on 09/0/2019.
But i didn't received it yet.
I want to complain about it.
Amazon india is saying that they had issued the refund but i didn't received it yet.
Bank is not responding about my complain.
If they won't take action i will take a legal action. So please respond me.

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Address: Bangalore, Karnataka

‌i ordered samsung galaxy m30s on monday[protected]... The delivery address is in tirupati... On the website it says the delivery 2-4 days ontime delivery... But it failed as the parcel is still in transit as i am leaving my hometown today for my job. How can i trust amazon on delivery time... As i am very much upset what to do... As i will be not available to collect... And to be frank i lost trust on amazon... Thank you

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17 sep 2019
I have transaction rs 3287/- through amazon pay from paytm bank to bank of maharashtra. Regarding transaction i call many time amazon they customer care just told like please wait 24 hour, 48 hour and 3-5 working days.
Initial 20 days status was show pending but today when i checked it status shown successful but i didn't get refuns as well as transction on bank of maharashtra.
I call amazon customer care they told contact with bank of maharashtra with ref id. I called but they (Bank of maharashtra) said sorry there is not any transaction in your account at this amount rs 3287/-. I call again paytm customer they told amount is deducted from our bank please contact with amazon. I call again and again with amazon as well as paytm bank but i didn't get any solution. I need money please please help me.
My transaction ref id no is[protected]
Please. Help me

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Address: 16173 Carmine St, 92336

I have one charge on my bank card for 14.00 and one for 14.00 on my chase card i do not understand why i have two different charges. All so on the web site my account shows my payment should be for 12.00 a month please explain why and what these charges are for asap thank you i have my ordered by thing these charges have been coming out of my accounts for the past 3 months or so

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Address: Aney Appartments, Flat number 404, 4th Floor,, 7 Guruwar Peth ,Near Ram Mandir, Pune, Maharashtra, 411042

Ordered first mart screen guard & first mart screen protector but received i flexi screen guard & bys golden accessories glass screen protector. Do not show on the website if you do not have the prod to sale.. Please take back both the products & send what was ordered and not what you want to send. Order #[protected] & order #[protected]

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Address: 382470

I placed order to Amazon for 8 items. While ordering they committed for delivery by certain date. Before that date they return back the items without intimating to me. This is a cheating case after 100% payment made. They are telling lie. I got sms that item is getting delivered on 19th October. After tgatvsuddenly git another SMS on 18th night that item is returned back. As per me it is a cheating case after paying 100% money.

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My name is Vicky Bhaskar and I had ordered puma unisex adult axis plus 90s black sneakers of RS.2249 Amount order no[protected] in Amazon on 19 September 2019 and after 20 September I returned this order because I have received missing item. And on 9 October
Amazon initiated the amount to my account but I still didn't get the money. Amazon sent this reference number[protected]
and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is [protected]
[protected]@- [protected]@upi
Account no
[protected]
Bank of Baroda
Thanks you sir

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Oct 18, 2019

Updated by VickyBhaskar102 Refund initiate confirmition mail

Oct 19, 2019

Updated by VickyBhaskar102 My issue is resolved thank you so much

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Address: 125033

Dear Sir, i cancelled an order on Amazon on 13th October 2019 and i didn't receive the refund till on 18th Oct 2019.Amazon said they initiated the refund against reference number[protected] but my bank said that they are third party and they are not responsible and Amazon said that they processed the refund successfully and they are not responsible that amount Will reflect in my account or not so what can I do.

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Oct 18, 2019

Updated by Paras munjal Dear Sir, i cancelled an order on Amazon on 13th October 2019 and i didn't receive the refund till on 18th Oct 2019.Amazon said they initiated the refund against reference number[protected] but my bank said that they are third party and they are not responsible and Amazon said that they processed the refund successfully and they are not responsible that amount Will reflect in my account or not so what can I do

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17 Sep 2019
I have transaction Rs 3287/- through amazon pay from Paytm bank to Bank of Maharashtra. Regarding transaction i call many time amazon they customer care just told like please wait 24 hour, 48 hour and 3-5 working days.
Initial 20 days status was show pending but today when i checked it status shown successful but i didn't get refuns as well as transction on bank of maharashtra.
I call amazon customer care they told contact with bank of maharashtra with ref Id. I called but they(bank of maharashtra) said sorry there is not any transaction in your account at this amount Rs 3287/-. I call again Paytm customer they told amount is deducted from our bank please contact with amazon. I call again and again with amazon as well as Paytm bank but i didn't get any solution. I need money please please help me.
My transaction ref Id no is[protected]

Oct 19, 2019

Complaint marked as Resolved

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Address: Village Nandiyasi, Teh. Khachrod, Disct ujjain, Ujjain, Madhya Pradesh, 456313

Refund nhi hua bank side
Refund Reference #[protected]
amount 900,
Amazon se 900rs. Ka Refund hua he par account me update nhi hua he plz update kate

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I have ordered dell laptop thru' amazon india on 3.10.19. Cancelled the same on 03.10.19. Accordingly amazon initiated refund credit in between 3.10.19 to 11.10.19 to my corp bank. But till date i didn't get any refund credit in my account. When contacted amazon they have given credit reference no.471879 and asked me to contact banker. Hence, i contacted you for the credit amount of rs.25590/-

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Address: 560021

ORDER NO.[protected].
book Name : Tantu : The loom of Life. Received in a bad condition from the seller on 15-11-19. Looks like a second hand book. Return approved by seller. But seller is not responding. Amazon seems helpless.

Not responding emails, except sending stereotyped replies.

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Address: Next to chandni gate bar and restaurant, same building as pankaj hardware flat no 06, warje, Pune, Maharashtra, 411058

Contact number [protected] of agent by you is saying me that he is not coming today for delivery and cut the call and then I call him return but he didn't receive and then I call him with another number he received and saying me that my parcel is not with him, today my order schedule for delivery, so kindly deliver my parcel today itself.

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A refund has been made by amazon on 3 october may regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
Reference number: orzv1aaw0000k0p2kf27

Amazon India customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by Jigar Vahora A refund has been made by amazon on 3 October may regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

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Hey,

I cancelled a product from amazon on 7th october 2019.
On the 10th of october 2019, refund of rs. 16999/- has been proceded by amazon.
My product order number is[protected].
"the reference number of the refund is - 223616.
After 7 days, the refund has not been received yet.
I talked to customer care regarding my issues but they didn't help me.
Also, i visited the bank.
The bank is saying no amount has been received by them. So i need to file a"charge dispute" on them, to get the full details.
I need the bank to resolve this issue as soon as possible

Ashnamdeep

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Address: Nagpur, Maharashtra, 440034

My name is saurabh pathade (Mob no. [protected]) and i had ordered riding jacket of rs.6999/- (Damn venom motorcycle riding jacket) in amazon on 09/10/2019 and after 12/10/2019 i cancelled this order due to personal reason. And on 12/10/2019
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (1cvhqwzm0000k19y9b3c) and told me to fill charge dispute form but my bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected].

Thanks you sir

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Oct 20, 2019

Updated by Saurabh Pathade How many more days it will take to refund my money amazon india!????

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Address: Srirampuram, Bengaluru, Bangalore, Karnataka

Amount paid in advance through bank for the product in sept-2019. Received only veg cutter but not received chopper board as per order. Subsequently returned veg cutter and has been acknowledged by the co. To my dismay as of date not received the replacement of my ordered item of veg cutter of 2 in one chapter board but on the contrary the company has closed my complaint without delivering the item in spite of received my payment in advance.

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Address: 144/2, bhima towers, chitralekha complex, officers' enclave , southern air command, Aakulam near prasanth nagar, 695011

I had ordered 2 oracle cards from amazon and paid the amount, till today the product hasn't been delivered and the customer service very conveniently says the product must be lost. If i set an inquiry it will further delay the delivery. I have already spoken to the customer service thrice and no resolution has been made. It has been over 19 days and there are no correspondence from amazon

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