Amazon India Complaints & Reviews

I purchased a diakin 1.5 tonn ac from amazon on 28th sep worth rs 48462.00. I had cancelled the product long back as per the policy. I am yet to get the amount back to my account. Amazon is not taking any ownership to refund and they dont have any tracking information of the product. Currently the product status shows as "product might be lost". Its a big amount and i am struggling to make my payment.

On 17/10, they assured me of a resolution by eod however nothing was done. On 18/10, they said it was a false promise made by them.

I have booked sandisk ultra dual 16gb usb 3.0 otg pen drive ordered on 16 october 2019 order#[protected].
The product was never delivered to me nor the delivery person called me for the pick up.
I have not cancelled the order or request for return now today on the day of delivery when i checked the website it is showing as delivery returned.

If amazon is not able to provide a product then why are they conducting the indian festival shopping is it just to increase the site visit counts.

I have ordered an mobile also the next day, if this repeats again then i am going to approach the consumer court.

I have requested for refund but the refund is not process the order no of the item is[protected] and amount is 548. The costomer exucative not solving my issues and golm its you problem we have no resposibility of this. Amazon representative told me that we can no do anything for this refund we alredy refunded your amount but it not reflected in my acount they told me that your refund is initiated on 10 of oct but still i have not received it.

I had ordered samsung eb-p1100bsngin
10000mah lithium ion power bank (Silver) on 2nd oct-19. Full payment has been made already.

Tracking id:[[protected]]

On 9th oct evening i got message product will not be delivered. Before that no out for delivery messages received neither any call received from delivery boy.

I have rescheduled it on 17th but still no action taken from amazon. Called many times to customer service centre they saying will be delivered. But i don't know when this product will be delivered
This is not at all acceptable. With this type of issue everyone will thought before ordering that product will receive or not better not use amazon.

My amazon customer said i gave your amount since 2 octomber but till now didnt received

They gave one reference number 654288

Amazon told me this issue your bank issue and sbi bank told me this issue please conatact to amazon customer

How can i do that amazon also not perfect gave my answers and bank also not prefect answering so please help me now

Please let me know my phone [protected]

Thanks a lot

Sumit patil

Refund of rs. 575/- has been made by amazon on 11th of october 2019 regarding a product (Order number is #[protected]
"the reference number of the refund is ref - #[protected]
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action

My product has not been delivered to add bt same was marked as delivered on 10th oct. I enquired wth courier, he confirmed tht product is wth him & will b delivered later tht day bt same was not done so i calld again next day bt he was not picking up my phone. So i calld cc, who askd me 2 wait until 12th so i waited bt still it was not delivered so i called cc again and they have rasied an investigation and askd me 2 wait for 5 days so after waiting for 5 days the told they cant help anymore as per their investigation product is delivered but its not delivered to the given address. Also when i enquired to whom it was handed over, they gave me name of a person who was not even in the city, so how come that person took delivery? They have started reinvestigation and asked me to wait for another 3 days but i am not very sure about what extra they will do this time so raising a complaint here.

Sir..

I have booked a mobile oppoa7 from my amazon account and paid for same.

On dated 4.10.19 i have got a massage with otp that item is arriving toaday.

But no man contacted me... When i checked my amazon a/c then there showed item has been delivered.

I contacted in customer care where theg assured me it is due to technical error and wait till 10.10.19.

But after expiry of due date i again call... Then they lodge a complaint and tell me to wait 17.10.19.

When i again cal they informed me that item has been delivered on given address.

It is a cheating... I am regular customer... Delivery boy always contacted before delivery... But in this case...

Why no body contacted and demanded otp...?

If anyone contacted me then why amazon refused to share his details..?

Why amazon is not tracing the mobile with imei...?

I have been cheatet... Amazon is a big company but going go become a big lootera..??

Solve my case big cheater amazon😢😢😢

Sir.. I have purchased a mobile oppo a7 from my anazon account on 29.09.19 and paid on line

It has to delivered from 01.10.19 to 10.10.19. But on dated 04.10.19

A massage come with otp that item out for delivery... I was waiting but no call or delivery boy contacted me.

When i open my amazon account then shocked... It was showing item has been deliverd...

I have contacted in c care... A lady tell me due to some technical problem it showing delivered... Please wait till 10.10.19.

When given time expired and did not received my booked it then again call in customer care then they replied we going to investigate. On 17.10.19 when i contacted then they informed item has been delivered at address. And refused for further giving any information.

Sir delivery boy 100% contacted before handing over the item... But in my case no body contacted me... No body ask about otp... Then how it may delivered??
If they contacted me then share his no. With me... Amazon why refused to share details. Why amazon not tracinng the mob. With imei...???

It is a big scam... Amazon should maintain their reputation... And try to help customers and should take acton against victims.

Amazon please help me.

Hi
This is shilpa i have ordered for liberty gliders shoes size 11 mrp 799 from amazon in september 1st week and got a 12 size. I placed an exchange saying that the size is wrong and got a replacement with again size 12. This time i placed a return order and the very next day morning 10 am the delivery agent arrived and picked up the parcel. But in my orders it never showed the parcel is picked up or any refund initiated.
If an amazon agent wantedly cheats the customer and the product doesn’t reach the wear house how am i responsible. More over when i contacted the customer service thrice the customer executive (Shyam) suggests me to go through a detailed search at my house itself as he thinks i haven’t returned the product.
Firstly the delivery agent cheats me and the customer care executive insults me. I condemn both their behaviour and expect amazon to take responsibility for this and initiate a refund of rs 799/-.

Refund of rs. 894/- has been made by amazon on 3th of october 2019 regarding a product (Order number is[protected]
"the reference number of the refund is[protected].
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Company is using excess of plastic for packing the products, means where the product can be packed in small bags they are providing huge bags which is unnecessary and can be avoided. Today where we are taking steps forward to reduce the use of single use plastic, by providing such huge bags it seems companies are promoting the use of plastic irrespective of the fact whether they are recyclable.

Hi sir,

I had ordered a jbl speaker from amazon. When i opened the package the speakers were missing. The delivery agent was there when i opened the package. He agreed that the package is missing. But amazon refusing to accept and not sending me new package or refund.

I have a call recording in which amazon guy is agreeing that the package was missing. Still there investigation team is not willing to accept that i have not received the package and saying that it was delivered.

Please help as i have lost all hope to get my money or the package from amazon

Regards,
Sandeep

As i have done a transaction from amazon and success but it got canceled from delivery agent, so there was refund amount initiated but amount has not been credited in my account till date and continuously i am contacting customer care for this but not getting a reply for this.

I again contacted Amazon in 1st week of Oct as I hasn’t received the refund. I again contacted Amazon for refund and they told be refund was processed on 9 Oct (different dates), Today i contact to customer care and they said I need to contact my bank and file a Charge Dispute .I contacted my bank to file Charge Dispute.
I noticed that I usually got credit note attached to confirmation email of refund for other orders that are returned by me but I didn’t get any confirmation mail from Amazon for this order. I asked Amazon again and again for Credit Note but they were not able to provide me the same and told me to contact by bank again and again.

Today is 17th Oct and I have contacted Amazon more than 10 times for this refund but till date I haven’t received the refund for this order. I have suffered a lot to get my own money back.

ORDER #[protected]

ORDER PLACED - 1 October 2019
TOTAL amount - 2, 297.70

Sir/Madam,
Today I booked an order of a pulse oximeter at Amazon and did payment using my debit card, Amazon confirmed the order sending me an email.bank sent me payment successful message.later after about 9 hours amazon sent me an email saying order cancelled showing the reason of payment failure.but money debited from my account.I am attaching the screenshots.
Kindly look into the matter.
Thanking you.

Your faithfully
Susenjit Mallick
Mobile no- [protected]
Amazon account E-mail ID- dr.[protected]@gmail.com

Amazon — l'm complaining about my refund that has not been processed

1 Review
India
Anchita88 on Oct 17, 2019
Mark as Resolved

My name is Anchita and I have not received my refund from Amazon with reference 0RZV1AAW0000K0P2P5YJ of amount 21999. My bank account is linked with no. [protected]. I had ordered Apple iPhone 6S. Amazon has send me an email which says that they have credited the amount but I have still not received it. The bank has not been able to locate it yet so I request you to locate it by tomorrow.I am attaching the screenshot of the email sent by Amazon.

A window curtain was ordered on[protected] vide order no[protected]. A return was requested on the same day as the item was of very poor quality. Till date the item has not been picked up. Now amazon customer service is claiming that the return window has expired and since no reminder was given they cannot provide any solution. Please help

I have not received my refund from Amazon with reference 0RZV1AAW0000K0P2P5YJ of amount 21999. My bank account is linked with no. [protected]. Amazon has send me an email which says that they have credited the amount but I have still not received it. The bank has not been able to locate it yet so I request you to locate it by tomorrow.I am attaching the screenshot of the email sent by Amazon.

Dear sir
With due respect my self tapas kumar das, my account number is [protected] and my ifsc code is ucba0000592. I paid a amount of rs 2258.00 for the purchase of amazon online shopping. But incase l cancel my order. So amazon will refund my money to my account but the bank will not refund to my account. I already inquiry in amazon he refund my money to the bank. But the bank will not refund money to my account. Amazon refund reference no is 702285
So kindly refund my money as soon as possible to my account l am obliged to you
With regards
Tapas kumar das

Dear sir, i purchased a water bottle cello puro sportz, when contacted on the given mobile number [protected] i was told the the individual dose not have the product and it si a wrong sms. Prior to this on 7 oct the same product had been booked and the then delivary person mobile number - [protected], stated that he dose not work for amazon.
My point is very simple, if you cannot deliver the product then why put it up in your inventory.

Very very poor show.

Col rameshwar gupta