Amazon India Complaints & Reviews

Sir.. I have purchased a mobile oppo a7 from my anazon account on 29.09.19 and paid on line

It has to delivered from 01.10.19 to 10.10.19. But on dated 04.10.19

A massage come with otp that item out for delivery... I was waiting but no call or delivery boy contacted me.

When i open my amazon account then shocked... It was showing item has been deliverd...

I have contacted in c care... A lady tell me due to some technical problem it showing delivered... Please wait till 10.10.19.

When given time expired and did not received my booked it then again call in customer care then they replied we going to investigate. On 17.10.19 when i contacted then they informed item has been delivered at address. And refused for further giving any information.

Sir delivery boy 100% contacted before handing over the item... But in my case no body contacted me... No body ask about otp... Then how it may delivered??
If they contacted me then share his no. With me... Amazon why refused to share details. Why amazon not tracinng the mob. With imei...???

It is a big scam... Amazon should maintain their reputation... And try to help customers and should take acton against victims.

Amazon please help me.

Hi
This is shilpa i have ordered for liberty gliders shoes size 11 mrp 799 from amazon in september 1st week and got a 12 size. I placed an exchange saying that the size is wrong and got a replacement with again size 12. This time i placed a return order and the very next day morning 10 am the delivery agent arrived and picked up the parcel. But in my orders it never showed the parcel is picked up or any refund initiated.
If an amazon agent wantedly cheats the customer and the product doesn’t reach the wear house how am i responsible. More over when i contacted the customer service thrice the customer executive (Shyam) suggests me to go through a detailed search at my house itself as he thinks i haven’t returned the product.
Firstly the delivery agent cheats me and the customer care executive insults me. I condemn both their behaviour and expect amazon to take responsibility for this and initiate a refund of rs 799/-.

Refund of rs. 894/- has been made by amazon on 3th of october 2019 regarding a product (Order number is[protected]
"the reference number of the refund is[protected].
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Company is using excess of plastic for packing the products, means where the product can be packed in small bags they are providing huge bags which is unnecessary and can be avoided. Today where we are taking steps forward to reduce the use of single use plastic, by providing such huge bags it seems companies are promoting the use of plastic irrespective of the fact whether they are recyclable.

Hi sir,

I had ordered a jbl speaker from amazon. When i opened the package the speakers were missing. The delivery agent was there when i opened the package. He agreed that the package is missing. But amazon refusing to accept and not sending me new package or refund.

I have a call recording in which amazon guy is agreeing that the package was missing. Still there investigation team is not willing to accept that i have not received the package and saying that it was delivered.

Please help as i have lost all hope to get my money or the package from amazon

Regards,
Sandeep

As i have done a transaction from amazon and success but it got canceled from delivery agent, so there was refund amount initiated but amount has not been credited in my account till date and continuously i am contacting customer care for this but not getting a reply for this.

I again contacted Amazon in 1st week of Oct as I hasn’t received the refund. I again contacted Amazon for refund and they told be refund was processed on 9 Oct (different dates), Today i contact to customer care and they said I need to contact my bank and file a Charge Dispute .I contacted my bank to file Charge Dispute.
I noticed that I usually got credit note attached to confirmation email of refund for other orders that are returned by me but I didn’t get any confirmation mail from Amazon for this order. I asked Amazon again and again for Credit Note but they were not able to provide me the same and told me to contact by bank again and again.

Today is 17th Oct and I have contacted Amazon more than 10 times for this refund but till date I haven’t received the refund for this order. I have suffered a lot to get my own money back.

ORDER #[protected]

ORDER PLACED - 1 October 2019
TOTAL amount - 2, 297.70

Sir/Madam,
Today I booked an order of a pulse oximeter at Amazon and did payment using my debit card, Amazon confirmed the order sending me an email.bank sent me payment successful message.later after about 9 hours amazon sent me an email saying order cancelled showing the reason of payment failure.but money debited from my account.I am attaching the screenshots.
Kindly look into the matter.
Thanking you.

Your faithfully
Susenjit Mallick
Mobile no- [protected]
Amazon account E-mail ID- dr.[protected]@gmail.com

Amazon — l'm complaining about my refund that has not been processed

1 Review
India
Anchita88 on Oct 17, 2019
Mark as Resolved

My name is Anchita and I have not received my refund from Amazon with reference 0RZV1AAW0000K0P2P5YJ of amount 21999. My bank account is linked with no. [protected]. I had ordered Apple iPhone 6S. Amazon has send me an email which says that they have credited the amount but I have still not received it. The bank has not been able to locate it yet so I request you to locate it by tomorrow.I am attaching the screenshot of the email sent by Amazon.

A window curtain was ordered on[protected] vide order no[protected]. A return was requested on the same day as the item was of very poor quality. Till date the item has not been picked up. Now amazon customer service is claiming that the return window has expired and since no reminder was given they cannot provide any solution. Please help

I have not received my refund from Amazon with reference 0RZV1AAW0000K0P2P5YJ of amount 21999. My bank account is linked with no. [protected]. Amazon has send me an email which says that they have credited the amount but I have still not received it. The bank has not been able to locate it yet so I request you to locate it by tomorrow.I am attaching the screenshot of the email sent by Amazon.

Dear sir
With due respect my self tapas kumar das, my account number is [protected] and my ifsc code is ucba0000592. I paid a amount of rs 2258.00 for the purchase of amazon online shopping. But incase l cancel my order. So amazon will refund my money to my account but the bank will not refund to my account. I already inquiry in amazon he refund my money to the bank. But the bank will not refund money to my account. Amazon refund reference no is 702285
So kindly refund my money as soon as possible to my account l am obliged to you
With regards
Tapas kumar das

Dear sir, i purchased a water bottle cello puro sportz, when contacted on the given mobile number [protected] i was told the the individual dose not have the product and it si a wrong sms. Prior to this on 7 oct the same product had been booked and the then delivary person mobile number - [protected], stated that he dose not work for amazon.
My point is very simple, if you cannot deliver the product then why put it up in your inventory.

Very very poor show.

Col rameshwar gupta

I received one ray ban eye wear frame on - 06.05.2019 and returned on - 09.05.2019. I returned my item to amazon seller gmr airport city, r g i airport city so, pin - 500108 as per amazon return policy. I paid rupees 7, 174.00. Order number #[protected]/21.04.2019. I returned my item through india post. The seller received my item on -12.05.2019 as per my postal tracking number. Due to my repeated requests the seller not respond. I think the seller is a cheating person. So kindly help me for refund my money. From - arjuna behera, at-medical campus po-mohana district-gajapati state-odisha, pin-761015

Order date 26 spt
Order I'd.[protected]

Sir I recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then I call he said your problem is solved seller approve your problem I recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then I have a say you plz give me my refund back right now another wise I comple consumercomplen solved hoga ya nai

I ordered one United colours of Benetton navy blue shirt from Amazon 3-4 days back and then on 16th of October I cancelled the order and the order was prepaid through my account and after cancelling the order I have not get my refund yet... And I talked to the executive and they are saying that within 72 hrs I will get my refund but today is the third day i haven't get my refund. I want refund within 2 days

I had placed an order for purchase of amazon fire tv stick 4k with all new alexa voice remote on 3rd october 2019 bearing order no.[protected] and paid the full amount upfront for inr 3, 999 with a promise to deliver the product on 5th october and i kept receiving a text alert that the product is out for delivery but from 5 to 8th october no delivery took place with tracking id[protected] and finally on 8th october the status on the website changed to delivered while the product was actually not delivered to me.

The issue was raised with the customer service team on 8th, 9th, 11th, 13th and 15th october repeatedly and it was acknowledged by the customer service team that the product has not been delivered and it is a technical glitch and they assured that an investigation will be launched.

On calling up the customer service on 16th oct i was informed that the internal investigation has been completed and the product has been delivered whereas we never received any call nor the product.

It is quite frustrating that an organization like amazon will resort to such unethical practices where i have been charged the full amount and neither the product has been delivered nor has any resolution been arrived at.

I had ordered acer laptop on 15-oct-19. Also paid rs. 100/- extra for one day guaranteed delivery. Payment has been made already.

Order no.:[protected]
Tracking id:[protected]

Next day on 16-oct i got message regularly about product shipment and product is out for delivery n all..

Than i got message that product will be delivered on 17-oct. Still i waited outside my office till 10:30pm on 16th oct

But on 12:00am it's showing that ordered rejected by the customer, and shipment is going back. How's it is possible. I didn't even receive a single call form the delivery agent, about the product. I asked the number several times from customer care, but they also didn't help me. Now i have no clue about my product that where it is. I also told them that provide me the warehouse address of amazon so that i can pick it by myself, still they are not providing details.

My name is rahul kumar dixit. My account number is
[protected].
My mobile number is [protected].
I had refund of rs. 1799/- it was not credited to my account.
Refund reference is
0r8ud3tg0000k0obmnu9
Pls do the necessary. The amazone costumer care to charge a dispute. So pls do the needful to get the amount. The refund is issued on 04/10/2019. Pls make necessary arrangements so that i could get the refund

Dear sir my account in uco bank branch ifsc code is ucba0000871 account no [protected] name gaurav kumar i take a amount of 2143 in my account reference id is[protected] but amount is not add in my account so please check the refrence id in your cosutomer care and please solve my problem i am trying your costomer care no since last 10 days but no one attend my call this ammunt ids given by amazon.in my account the company says transaction was done by us but amount can not be transfer in my accunt please take action immediately and plesase dispute my money in my account. It has been 12 days already. Kindly transfer my amount in respected account immediately

Hi there

I have a reund issue from amazon and corporation bank, i am unable to understand who cheated me in this case amazon or corporation bank.

I ordered a crocs slipper from amazon on 26/09/2019 worth rs. 1494 from my rupay debit card, then i cancelled it due to some reasons.
Amazon told me that refund was initiated in my acount on 30/09/2019 but i didn't get refund at yet.

Order number:[protected]
Order date: 26.09.2019
Refund reference # 0r8ud3tg0000k0obkdx2
A/c name: mohammad ashab
A/c no.: [protected]
Ifsc code: corp0001600

Kindly resolve the issues soon