Amazon India Complaints & Reviews

I would like to bring to your kind attention to provide the resolution of the issue faced by me with amazon.

I placed order for a mobile at amazon on october 1st, 2019. Order id :- #[protected]. An attempt was made to deliver this product on saturday 5th october. As i was not aware of the delivery being preponed and done early morning on saturday as the initial delivery date was 9th october. I missed out on the delivery call, and without my consent delivery agent rejected my order and marked it "rejected by customer". Which is absolutely incorrect legally & did not even try to make 3 retries as per company policy.

As i checked on amazon.in for the delivery status i was shocked to see the status as rejected by the customer. I contacted the customer care instantly (Within one hour of claimed delivery attempt) and intimated them of the wrong status, they constantly assured me of delivery on monday but nothing happened. Then i went to twitter hoping of response and quick help, all the help i got was "we have taken feedback and it will not be repeated" instead of any attempts being made to correct the issue.

On this wednesday when i called customer care they assured me of helping me with placing a replacement and in mail gave me assurance that they will help me with the case. Then when i called customer care on friday (Yesterday) they said they were not able to do it via the system and asked me to call back again today to place the request for putting in a replacement request. When i called today they absolutely rejected the claim of a replacement and said it cannot be processed now as the refund is issued. I have been constantly misled by your own customer support team here without anyone of them helping me out.

Sir, i am forced to use amazon pay (Inr1000) (Offer on the product) which is not my mistake that amazon credited before delivering my package. And i have to pay my credit card 1000 bucks out of my pocket which shouldn't be the case. If amazon fails to deliver package i should get the whole amount back which i paid. Which as per my understanding might be legally incorrect as well.

Throughout the week i have stressed to amazon customer care i do not want refund correct this and ship my product. But now as my order is not delivered i find amazon legally incorrect and responsible.


I am really frustrated and sad because of such a bad experience.

I recently purchased samsung m30s mobile from amazon. Got delivered by 7th october 2019. There was a problem with microphone not supporting to few apps. They ask me to replace phone and again i am facing same issue. And now amazon denying to refund. First they said if same problem occurs we will refund the process. And now they said we cant help it. This is not the way to handle client tht to genuine one.

I am a prime user of amazon. I have ordered one product from amazon india website. When the product delivered to my address, i noticed it was damaged so i informed amazon about the same. They sent a technician for inspection, the technician also agreed about it and he informed amazon to place a replacement order. Amazon placed a replacement order, informed me too. But since 8 days i am waiting for my order to exchange with a new one, amazon is not going delivering it. I informed their customer service many times but they are also not in the mood to resolve my problem. Today amazon informed me that your order is cancelled you will not get a new product. Amazon service is so pathetic they wasted my time, my money. Again i am requesting to amazon india thorough this platform to please deliver my product (New product) asap and take your damaged product back.

Sir i had ordered 2 products from amazon on 29 sept i had cancelled it which was about 450 rupees and the payment was done online from that day till now i didnt get my amonut reflected back in my account. I had called to customer service they told that they had intiated my amount but i didnt get yet and i had spoken to bank customer service also please help me regarding this its almost 12 days please get my amount back in my account

Name zakir khan
[protected]

Order date 26 september
Order i'd.[protected]

Sir i recived a deffrent product and o complen amozon is tell your problem resolution with 10 working day then i call he said your problem is solved seller approve your problem i recived a deffrent product keypad phones and then sir pickup was come and is tell me give me correct product is fight me then i have a say you plz give me my refund back right now another wise i comple consumercomplen

Took Orders and always Cancel themselves. I placed an prepaid order on this fraud app of so-called Amazon India. The sellers didn't even dispatched the order and yesterday I received an email that your order has been damaged during shipping and returning to the seller and I will get my refund within 7 days. Today I made a call to Amazon's Customer Care Service but he was helpless and given silly excuses that Our server is down. I asked him "I don't want My Money back infact I want My order should be delivered successfully as soon as possible" but he was helpless as always.

Hi consumer complaints.

I recently ordered an amazon brand - solimo cygnus engineered wood tv cabinet with drawers (Espresso finish) in the great india festival sale. I got the ordered delivered on the 07th oct. However, no one turned up for assembly. When we complained about it in customer service, i was promised that it would be assembled in 24 to 48 hours. But today, the 12th of oct 2019, i received an email from amazon which suggest me to re-schedule the assembly date. When i went to do it, the nearest date i see is 21st of oct, which is too late. Amazon is not willing to cancel the order even though they are not able to complete the installation in the next three days.

The customer service representative was blaming me for not selecting the installation date. As per the order, it stated that the assembly would be done in 24 to 48 hours after the order is delivered. I see several reviews which suggest that other people experienced the same. Kindly look into this. This is not acceptable.

Order #[protected]
Name on account: arun kumar gaur
Contact no: [protected]

I have ordered shoes from amazon and it marked delivered by amazon though it not received by me, i have raised costumer complaint but they keep saying, it got delivered successfully and not sharing any details or authenticity of delivery.
Moreover i have shared details of delivery person who visited main gate but not came to house.
I believed that it will be sorted before if amazon didn't assure me and waited for 9 days as it's hard to check 9 day records.
Still i have checked details of security and found, shivam rajput has attempted delivery 2 time on 3rd at 8:40 pm but he did not complete and 4th on 12:20pm.

Please help

Dear sir / madam,

My name is suraj gond. I had booked an order from amazon on 3 oct 2019, hanumex green backdrop background 8x12 ft for studio - camera accessory, whose order no. #[protected]. There was a cloth of 8 x 12 feet in this order, but the wrong order was sent to me which was 8 x 10 instead of 8 x 12. There was no leveling or packing of the hanumex brand together. It was just an ordinal product that was sent to me to cheat.
When i complained to amazon customer care, it was confirmed to me that we are sending you a new order whose order is no. Is
#[protected] which you will get in two days and hand exchange will be done with the previous order.
But this order was delayed. And last october 8 i suddenly had to go outdoor due to some urgent work. I called customer care and asked to reset the order. Just a minute after this, i get a message that your order has gone out for delivery.
Then i neither received a call from a courier nor a message from a courier.

I went to amazon's website and checked my order status, then wrote that you should contact the courier in the next or else your order will be returned. When i called about this back in customer care, he said that you can not get this order now. Nor did they give the number of that courier, they said that now you will get the refund after 3 days, but i say i do not want a refund.
When i checked the order status after three days, i found that it was written order was exchanged. When i wanted to call custoimar care, the option of calling is disabled for me. I can no longer call amazon in any way
If you don't call it amazon's cheating, what else?
I want my product and that too the original one.

Regard
Suraj gond
Kolkata

My amazon account is on hold from since last 12days and costomer service is not solving my problem, they told me that please main the amazon team for unholding but i have already mailed 5 times but now also my problem is not solved, customer service are fooling me and not solving my problem and my transection also in pending my purchase amount is not refunded

Dear sir,

I purchased a ambrane power bank from amazon in 29th september at 999/- payment reference number[protected]
Bank statement screenshot is attached

I will cancelled the order on 30th september. Amazon reply me the refund will automatically credited to my account in 2-4 days. But refund not credited to my account then i will contact to amazon customer executive they said that refund will issued on 2 oct & gave me the same reference number which is generated when i paid to amazon against order[protected]

Even i have done a couple of call to customer care & discussed that issue but they are not solve my problem even i ask give me email id for official contact to amazon they give me [protected]@amazon.in
Where only one way communication is done.
Every time diffrent customer executive talk with me & saying same thing that refund process have been done, now contact bank for not refunded money.

I also contact to my bank they shown me how the transaction number is same for transaction done in different dates for different amount

29/09/19 - 999/- order payment
02/10/19 -949/- amazon refund payment

It is common sense how it is possible i[censored] paid your friends 1000/- & your return you your 1000/- every time diffrent reference/transaction number is generated by bank bcoz same reference numbers are used twice..

So amazon makes their customers fool..
Amazon services is very poor not having official mail for two way communication

I attached my bank statement screenshot where the reference number is clearly shown which generated in 29/09/19 against order payment.

I have all backup of amazon customer executive chat, mails, call recordings.

Amazon not giving me response to solve my problem, please help me

Thanks & regards,
Dhananjay behere

Agent from amazon called abdulrahman said that he will give refund for no reason and now he has cancelled the order and now those # are blaming me that i have cancelled.

I have it cancelled or received the call from no one and i waiting for it for weeks and month.

And not only this there are lot of agents who lying and cheat customers and i'm long term customer and these people all they need is money! Just remember that hard working money if they cheat this way then that money will take them to hell and there will be no peace in the life.

I have ordered shoes from amazon and it marked delivered by amazon though it not received by me, i have raised costumer complaint but they keep saying, it got delivered successfully and not sharing any details or authenticity of delivery.
Moreover i have shared details of delivery person who visited main gate but not came to house.

Please help

Here is the initial email which was sent to amazon india customer service: hello,

I do not have any specific feedback for your first line representative kavyashree because the supervisor (Brian) i have spoken to has the same level of knowledge as that of the first line representative. I do not understand the reason for putting hierarchy in place when both first line and supervisor has the same level of knowledge and repeated the same exact word.

I am really very disappointed with the way order #[protected] has been handled. First of all this order was supposed to be delivered by 5th-6th october 2019 but i haven't received it yet. The last update on the order was on 3rd october 2019. When i contacted amazon customer support today both first line (Kavyashree) and supervisor (Brian) had the recorded answer that for any order we add 5 days as buffer period and if it doesn't get deliver we refund the amount. They were unable to answer the simple queries which i had, which are as follows:

1. Ok, i agree you add 5 days to delivery timeline but what value add you are bringing by doing that? I don't see any updates on my order, no proactive follow-ups with seller, no compensating factor for the delay. Then why you need extra 5 days?

2. According to your executives if the order does not get delivered in extended 5 days period they will initiate the refund. Let me ask you this, is this a resolution? I don't think so, you are just reverting the situation to the point it was before i made the purchase. So basically by refunding my own money you want to portray you are customer centric. Obviously getting own money back after period of 10 days wouldn't be delightful experience for any customer.

3. I could have ordered the samething from some other site but i ordered from amazon because i trust your customer centric approach but this incident definitely doesn't look like you adhere to that approach.

4. Cancellation was always a option for me i could have cancelled and got my money back much earlier. Why would i need to wait for 5 days unless you are doing any value add?

This incident clearly shows the lack of process that you have in terms of managing your sellers and addressing your customer requirement. Very disappointed.

Regards,

Aditya

Have sent them multiple email but they keep repeating the samething like bots.

I have ordered one book stating mrp rs 260 on the site with rs 32 discount at rs 228. When i received the book the mrp written on the book is rs 240 and 260. I want full justification from amazon that why this happened and i want refund also. I know this is not a huge amount but if we don't complaint for small one then big problem can also happens in future. I have attached the photos for reference.

On the 25th sept 2019, an order with amazon india was placed for item: able microwave oven membrane keypad model no :ce73jd | b01m5hjrmv (Ab378.) the product was delivered to me on the 30th sept 2019, after checking it was found that it was not compatible with the my micro-oven, so immediately we placed a return request, which i added on the attachment... I waited for 5 days there was no pick up, again i called on the 4th october initiated a 2nd pick up request, this time they promised that the pick will be done with the next 24 hours. According to amazon's terms & condition, it the time the reverse pick up is not done no refund will be processed. Again on the 11th october night 2 o clock i called them & this time they said that they would escalating the case to their seniors & promised again a pick up with the next 24 hours, which again, was never done. Sir, i'm totally exhausted & frustrated with this kind of customer service, think of it, that there are so many customers how have been facing similar issue & amazon enjoy's the money of such customer. I request you to please help me out in this case.

I have delivered pramukh fashion semi stitched kurti combo pack offer but received parcel with open pack. When checked, the items were not as shown on website (Color, & mismatch). I requested return on same day but even after 3days nobody has come for pickup. But every evening i received message that parcel was not ready so couldn't pick it. Why fake messages are transferred??

I have ordered for kodak tv of 30, 000 on 30th sept 2019 and it was promised to delivery on 5th oct 2019 but after 11th oct 2019 also product is not delivered yet.
And also the status in the tracking was put as i have requested for late delivery and i never requested for late delivery.
Even when i call and ask for status with customer care even they are not able to tell correctly where is my product and when will it be delivered, they just tell wait for 24 hrs or 48 hrs it will be delivered. I am calling them past 5 days they are giving same answer just to wait.

Yesterday i've got a call from amazon hr, as you've got an email regarding job application. He said to go through the application and send the qualification docs and proofs. Today, he told me to deposit charges of 1700 and salary creation amount of 5000. I've deposited the amount of total 6700/-. After the payment they're not even responding. They've sent me courier pictures and dress pics via email. Please, help me to get refund from those cheaters.

I ordered sofa set from amazon on 2nd oct-19 vide order no.[protected] for rs.24950/- which is as on today not yet dispatched by amazon courier center till today that is 11-oct-19. Whenever calling customer care they are answering me wait till 14th oct-19. I ordered for dusehra festival which is already spoiled. I borrowed money from friend on interest to buy sofa set to enjoy festival. I made lot of calls and send mails but they said it is stuck somewhere and not shipped yet.

I dont understand amazon has in house transport facility still why it is taking too much time. Who will compensate pain given to us for doing shopping with amazon.

I purchaed during offer period, now price of sofa set is also increased, i can not afford now to buy another product from market. Now diwali also is very near by.

I really got frustrated waiting longer. My family also shouting me for doing online shopping. This shopping really gave mentally tension and spoiled festival mood. I am paying monthly interest of 5% to my friend for borrowing money just for enjoying festival which is waste now.

Still hoping that the product will be delivered at the earliest in good condition so that at least we can enjoy diwali festival.