Amazon India Complaints & Reviews

Since last friday (11th october), my orders are returning to seller. Online status is that agent could not contact me over phone. First of all, my phone is in good condition and network alright. I have received many calls over my phone. On 11th october, i connected with amazon delivery agent and he stated that he was not going to deliver the product; his subordinate will deliver and he will connect me. Nothing happened that day. Next day another delivery agent assigned and he did not pick up my call. Then i rescheduled the delivery on monday (14/10/2019). I had talk with delivery guy over phone as i called him. However, he did not deliver.in the evening again i called him; he stated that security did not allow him to enter my company premises as he did not have identity card. Tuesday again another delivery agent assigned. His phone was always switched off. Still products were not delivered. Each and every time, the site is updated that delivery was attempted, which is a wrong statement. I am puzzled with the situation as those products were baby safety products.

A refund has been made by amazon on 5th of October regarding a product that i had bought on amazon. But the refund is not received yet. Amazon has credited my refund but due to bank problems my refund is not credited in my account. I want bank should solve my issue as soon as possible or i am gonna take some legal action.

This is regarding the boat charger which i have purchased couple of weeks back.
While purchasing there was an option that i can avail discount if i provide the delivery address to my nearest store and i have selected the option.
But when i went to the landmark and tried to search the store name, i have noticed that there is no such store available also i enquired with nearby areas but everyone told the store of such name is not available.
Even i am not able to track the store by map or by google also the mobile number of the store is not valid.
I always purchase from amazon and such kind of service is not acceptable from amazon.

It is really convenient for us to shop online, when in comparison to go to the market and buy product.
Online shopping has made our lives very easy and convenient. It saves us lot of time. This has been my belief since 2015, when i decide to get associated to amazon.in. Till 03rd october 2019. Since then my entire perception has begun to change. I never opted any other online shopping websites, always been a dedicated and loyal customer to amazon.in and the reward for that is commendable.

On the 3rd oct’19, i ordered a future nonstick cookware – 7 piece, the packet got delivered, i believe i took the delivery and when my wife opened the carton, to our surprise or shock, i have no idea what should i say here, we found a baby diaper packet for pampers, we immediately raised a return request.
We understand sometimes it happens due to any confusion, however amazon is a big company and considering the credibility you people hold in the market this shouldn’t happen. The only reason we initiated a refund, because, fewdays prior to that, my wife monica dutta ordered a belt for me on my birthday. Guess what!! When the package was delivered, my mom took the delivery, she had no idea what was the ordered product and what is delivered. When we check, it was a shock to us. Instead of belt worth 1200 rupees, the item was a 6 inches plastic scale for kids. We raised a return and the item was picked and after couple of days, the item was delivered and this time, (Adding to the frustration) it was an erazor. We got so pissed, we cancelled the order and got a refund. Now, when we already had such bad experience with deliver of item with amazon, on 26th sep’19, it was not even a week later, we again got cheated by amazon. We raised a return, somebody came to pick the item, and after seeing the item, and when it does not match with the order summary, the executive who cameto pick the product, called somebody in amazon customer service and then said, they cannot pick it, as they are unable tp fetch information at that moment, so will come back after 30 minutes and pick the item. No-one came.
Again we called amazon and raised the query and they sent somebody else after 3-4 days, and the person who came this time, also said, he need to check the invoice, and i said this is exactly the package has come, in a sealed carton box, there were lot of hard –paper packed around pamper’s package, and the package was slightly teared open. He then again called amazon and said he will pick it up ion sometime, i was such a fool fell for fake commitment. He also never came. Next day i called and spoke to some girl – ms sushmita and she escalated the case and connected me to a gentleman named “jai”. He said he will have the package pickedup on the 13th by any mean and if the package is not picked, the refund will be processed. We waited till 13th oct’19 and and amazon was so consistent in their way of handling customers, by making them feel, online shopping is a big mistake and customer has no value and they can be treated anyway you like!! On the 14th oct’19 my wife called and spoke to ms daakshayani and these representatives are so good for nothing they don’t even try to listen and understand what a customer is speaking about. They just have to follow the verbiage “ i apologize for what has happened and i understand” we have been calling amazon and wasting our time speaking to these representatives or supervisors (If they really are). Daakshayani transferred the call to bunty a escalation desk supervisor, after a long heated conversation with my wife, he said he will arrange the pickup at any cost before 1 pm 14th oct. Nobody came!! Wow, didn’t know, amazon could be so consistent in customer dsat. I called amazon and spoke to somebody in escalation desk and they said by 4 pm somebody will come. Yes finally somebody came and i just couldn’t believe, again the representative said, its not in his purview to take care of this, his senior will come and pick the itemby evening. No body came!!

This had become an harassment, look at our transaction history, so far 2019, i have ordered more than 100 items and this is what you guys are treating us. You guys have such a pathetic customer service executives who lacks knowledge of how they have to handle situations like this. With more than 10 calls to the customer service, all i have got is, lot of fake commitments, humiliation, frustration and highest level of dsat.

My name is jickson i'm purchased following item from big billion days 2019. Every time amazon notification belongs to product details and item details finally i recieved product are entirely different from amazon adds. But costomer care compelling me to re order, and amount they refunded. But my right i'm purchased displayed product with particularly value. They can't ship that product, and their authorities should penalize for wrong product description and shiping. But their persons says amazon pay balance is their own offer, not my money. Finally i'm contacting appalette authority and that person only told amount refund and not about their own products assurance and commitment, please note the problem is not solved yet, i need judicial notes and help
Order date

04-oct-2019

Order #

[protected]

Order total

1, 198.50 (1 item)

R

Placed an order for mivi duopods m1 true wireless bluetooth earbuds on 23-08-19. Order received on 27-08-19.
Order number[protected]
Payment method - cash on delivery
Placed refund request for the product on 6-09-19.
Pickup date or the product[protected].
Estimated refund amount - rs.2, 999.00
Refund was to be credited to bank account (Syndiicate bank) in 3-5 business days after item is received. On calling and after enquiring hard on 13-09-19 it was informed that there was some mistake in the given account details so the account details were reupdated. It is very disappointing on the behalf of amazon.in that they did not inform me themselves about the issue.
Later, a refund reference no. Was generated by amazon and date given by them for refund return was 30-09-19. But no refund is received in bank account and i am highly disappointed for the same. Every time i call the same thing about reference no. Is repeated all time. Also, since 9-10-19 my calls with amazon are getting disconnected and i am unable to contact them.

I have placed an order for 10700 in purchasing a new Moto phone but later felt it’s a hasty decision on the website like Amazon used . The quality was not acceptable and the same has been communicated to customer care several times but of no use only there has been a templated reply from their end. Need a complete solution on the value for money. I am ok to purchase another model for the same cost but those people got a fool like me to cheat and eat my money. I didn’t use that phone still so Amazon can take that phone as return and I don’t want my money back let this be a different kind of cheating. I cannot hold that phone so requesting your action to help me on this issue.

On 7th october 2019 i have ordered "kingston ssd 480gb". I got the product delivered on 9th october but there was different item in the package. I paid through cash. When i opened the package the item inside it was "kingston ssd 240gb". I have ordered 480gb but got 240gb. I immediately contacted amazon and told them they delivered wrong product. They first denied me any immediate assistance regarding this and told me to wait for 5 days and they will contact me. I waited but didn't get any call. I called them and they said they have investigated and according to their investigation the delivered the write item and cannot assist me further. I sent the photos of the wrong item which i have received. But they denied any assistance and hanged up the call. According to the product information on their page the product is returnable, so i created return request but they cancelled it from their side twice. Now they are not helping me. I paid for the product which is mentioned on their website but they delivered me wrong product. I want return. I want my money back. But they are not even listening me. Now. Please help registered email id on amazon - [protected]@gmail.com contact no - [protected]

I would like to inform you that i bought a mobile phone with my idbi debit card ending in 2022 on amazon.in for an amount of rs.7540 which was cancelled and refund processed by amazon on 30september, 2019 for rs7540 which reference number is - orzv1aawooookop201lx
Cust id[protected]
Account number-[protected]
According to your banking policy it should have credited in 10 business at maximum but more then 10 days already passed. Now the amount is not credited till date as 15october 2019.
I request you to kindly resolve the matter and credit the amount back into my account at the earliest.

14 digit a/c no [protected]
Date of purchase:25th september 2019
Transaction amount 988.6
Mode:debit card
Debit card no [protected]
Date of refund: 30th september 2019
Amount of refund:988.6
Refund refference no.0rzv1aaw0000k0p2jgcw
All information in details is here above. My name: sampa das, contact/whatsapp [protected]
Email:tharaishfp. [protected]@gmail.com

I was supposed to get my refund from amazon after returning my products to them. It has been more than a week and i am yet to receive a refund. When i contacted them, they sent me an email with the reference number. I ordered two products, so i have two reference numbers. They told me to contact the bank and give them this number. Even the bank couldn’t help me and told me to send an email. But this was of no use either. Kindly help me.

Sir i ordered rolgo1 i7s tws mini twin portable wireless bluetooth earbuds on 24 september 2019 and it was delivered on 2nd october 2019 and was not working at all so i returned the same on 3rd october 2019 and got a return transaction id of amazon return id: dgc6bkqgrrma
Order id:[protected]
This was the last message i ever received from their side, now its been 12 days and i am not being informed about anything.
I want my money back in my uco bank account.
Thank you sir.

My refund amount should added in my account rs 676. But it's not done.. Nd order date is 30 sep 2019. And costomer care says after 2-4 days amount will be reflect in your account. But it's not show in my account. And i also complained to sbi costomer care but no anyone can solve this. Please i request to you that... To solve my problem and then notified me...

My account number [protected]. Customer id 8990527 i purchased a product on 2nd october by using canara bank debit card and i returned this product on 5 th october but the refund was not received after 10 days also. As per the confirmaton the refund was initiated on 5th october still refund was not reflected in my account. Amazon customer service provided refund reference number as 0rzv1aaw0000k0p2mn1. There is no proper response from bank so i email you. Please check and confirm the status.

Hello consumer court,
I had ordered a flash from amazon on[protected] my order no.[protected]. But the flash that i got was a complaint one. So i returned back the same on 30th september 2019. But till today there is no news or reply about the flash that i returned. I tried to contact them back. But no use.
I don’t know why these people are irresponsible like this. I need my product as soon as possible.
I believe that the consumer court people will take my complaint against amazon seriously and find me a way in getting back my product.

Thanks

I ordered a toy shine super remote control car on 30 September 2019 which i was payed through debit card and cancelled .but my amount was not credited in my account my order number is[protected]
please can you slove my problem

I had purchased three ladies watches through amazon vide invoice number ynel-9301/hr-ynel[protected] dated 01.10.2019 sold by jwd watch & co. Creative huts, b-703, sector 21, block c faridabad, hariyana 121001. The courier service person delivered the packet on[protected] to me but unfortunately the packet contain only one watch (Swisso analog round dial brown plated) and other two items were missing. The invoice bill in the packet contain the amount of three watches that i ordered and the entire amount in the invoice is paid to the courier service man. Soon after identifying the defects i made return request through the online, but no response were made in this regard up to this time. So i request you to either send other two items or refund the entire amount to me and make necessary arrangement to hand over the delivered item soon

I placed an order for two books on amazon.in english grammer books by wren and martin. The price of the book was rs. 555. I got this shipped to my friends address as i was out of town. After it was delivered i collected it from my friend and on opening found that i had got one different book. The price on this book was rs. 299 book on weight loss. Also the invoice had a different book and in the name of a different person see attached photo. I contacted amazon and was told the return windows was over and so they could not do anything about it, even though it was clear that there was gross negligence on the part of the supplier.

Order id: tracking id:[protected]

Jbl e25bt signature sound wireless in-ear headphones with mic (Black)
का मेरा आर्डर था, जिसे मैंने 3/10/2019 को रिसीव किया। पर पैकेट में मुझे jbl का स्पीकर मिला। मैंने लगातार मैसेज से और फ़ोन से गलत सामान के लिए शिकायत किया, पर मेरा कम्प्लेन किया हुआ कहीँ नहीं दिखा। आज जब पता किया तो पता चला कि मेरा शिकायत कहीं भी दर्ज नहीं है। मेरा tracking id:[protected] है।

Is to confirm that refund for amount 449.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

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