Amazon India Complaints & Reviews

Dear all,

I order on 3 october a samsung m30s mobile phone, i got the message that phone will received by 4th october 9 pm, but not phone delivered some external reason, same reason on 5th & 6 october, finally 7th october at 8.30 pm packet reached at my place but when exchange process is going on i opened the packet and very shocked to see there was a gionee company 800 rupees basic phone in packet, i did'nt received the packet, then call to amazon customer care, they said this order is cancelled, refund will initiated, today is 5th day still refund not initiated and same time my creditcard settlement date came on 10 october, so i have to pay creditcard bill, but not get the phone. This product seller is stpl exclusive online, this phone i bought under exchange, that why the seller doing the wrong things with us.
Please arrange the refund urgently,

Order id is[protected]

Regards,

Gaurav kumar

# [protected]

I have purchase a shoes but due to your technical error u didn't delivered my shoes and i cancelled my order on 5th october but still after 5 days i am waiting for my refund. Worst amazon service i will leave amazon now.

Order details
Ordered on 29 september 2019 order#[protected]
Suneel vats

An order dated 4.10.2019 was placed with amazon.in vide order no[protected] for redmi y3 (Elegant blue, 3gb ram, 32 mp selfie camera, 32gb storage, 400mah battery redmi-y3-gblue-32g-d) hsn 8517 with unit price rs 7, 141.96 and a payment of rs 7999.00 was made vide credit card. The delivery boy called upon me on on 5th october 2019 and said he is on the way. Within another 2 minutes i receive an information that the package has been delivered. However after contacting amazon customer care they said that nothing can be done about it as the status shows delivered. The delivery boy has blocked my number and not taking calls and amazon has said that they cannot share the delivery signatures and details and also asked me to go for a legal recourse. The item was sold by darshitha aahshiyana pvt ltd of thiruvalluvar tamil nadu who cannot be reached for confirmation.

Sir i am sanchit kumar mishra and i had ordered samsung galaxy m30s on 29.9.2019 and paid it's amount by my debit card and next day i had cancelled it on 30.9.2019 and i was aware that the amount will reflect in your account in 3-4working days. So i had waited till 5 october and on this day i made a call to customer care and they said me that please wait till 7 october we had refunded your money on 30.9.2019 and it will take time till 7 october to reflect in your bank account. Then also i had waited and again on 8 october i had made a call to customer care and they said that sport sir for this your money will be reflected before 10 of october. And i had waited till 10 octoberagain my money was not reflecting in my account. Then to i had call customer care today (11.10.2019) and they said that sir i am sending a reference no. Related to your refund and if you will go to the bank then they will reflect your amount in your bank account. So today (11.10.2019) i had the to the bank with that reference no. And then bank had tell me the this reference no. Is invalid and they had not even did any type of refund to this account. After that when i am trying to again call to customer care they are not responding my call i had called them atleast 10 to 20 times but there is not a responds of a single call. I am sending the email sent by them. So sir please take and strict action towards them to refund my money.
Thanking you

I have placed an order for an i phone xr and paid extra money for the item to be delivered before the schedule time but they have not delivered the item by the time they have promised and charged for that time.
I just want to take you in consideration that this type of fraud amazon is doing these days, taking extra money for the delivery and not delivering at the given time. They are just cheating the customers and accumulating money.
Please take proper action against this type of fraud companies.

I ordered laptop battery and cancelled on that day only
Order #[protected]

Its more than 12days completed but still there is no such response from amazon
Every time they told we already initiated your amount but still not credited in my account.
I asked give me reference number for refund but they are always providing only reference which initially transaction done.
Reference #[protected]

Request you to refund my money

I had ordered dresses from amazon in sept 2019 and i returned few of them. A total of rs. 1402/- was refunded by amazon on 1st oct 2019 but there is no credit in my bank a/c till today i. E. 11th oct 2019.
I contacted amazon's customer care, they said that the amount has been refunded from their side on 1st oct only and told me to contact my bank.
I, then, contacted my bank and as usual they also replied that there is no refund from amazon on that date.
It is very disgusting from both the amazon., being the biggest online shopping site and a bank with such a large customer capacity.
Therefore, its my humble request to plz resolve my issue asap and credit the refund into my account.

I ordered a relatively expensive monitor on 1st oct 2019 from amazon india, for my business, which is a photography company. The order delivery date (See screenshot) was between 3rd and 10th october. On the 8th of october i checked the tracking of the shipment, it said 'yet to be dispatched, so i opened the customer care chat and requested them to take notice (See screenshot). So i also asked him what would happen if it wasn't delivered on time, he didn't reply to that. The customer care execute, assured me that it would be sent within 24-48 hours. And that was it. Today i. E the 10th of october, whilst i was desperately awaiting my monitor, as my pictures have to be delivered by saturday, i checked out my delivery status and was in for a shock, it says delivery date "tuesday, your shipment has be shipped"! I'm currently in a bit of a soup rn, how do i deliver my images to my clients? If it isn't delivered on time, my business name will be affected, as we're and always have been punctual when it comes to our delivery of images! The irony is, i, a small business can deliver my images on time, but you, amazon india pvt ltd, a multi billion dollar business couldn't even notify me that my product was late and/or wouldn't be shipped on time. You tell me amazon india, what would you do if your sellers didn't deliver their products to your warehouses on time? How much would you fine them? How angry would your customers be? How pissed off would your management and administration be? Take a long hard look at these points and you will be in my shoes.

Respected sravani sahab
This is perhaps my third letter to you. Sir my name is sultan urooj and i got your email letter dated 6/10/2019 about (Havells bt5151c li-ion cord and cordless beard trimmer (Order no #[protected] which was never ever delivered to me but shown delivered on my amazon account.

In aforesaid email letter dated 6/10/2019, you stated and assured these two facts to me : "if you’ve checked and still can’t locate the order, i’d request you to kindly wait till 8 october 2019, for me to get a confirmation from my team regarding the delivery status.

This is the maximum time we provide, for the courier team to deliver the order. If in case, the order isn’t delivered by this time, we consider the order to be lost and will immediately process a replacement or refund as per customer’s request".


Sir 8 oct has gone by 9 & 10 oct are also gone by but i am not having my consignment information or replacement or refund information.

Therefore sir i request you to clear the matter so that i can place the fresh trimmer order in your coming great indian festival’s time span.
Thanking you
Your faithful costumer
Sultan urooj

We have ordered wonderchef appliances 4 days before but while receiving we observe that one of the product was defective it is slightly damaged from side
The container is not in circle shape & even the top is not proper
It cannot be used for cooking
Please exchange the product as soon as possible
We have share the photo of damages
Do the need full thank you

My order no.[protected]
I ordered on 1/10, delivery date was 4/10 but i didn't get my order at all. I cancelled my order on 9/10 but the refund is still not initiated. They say they will initiate it once the order reaches the seller. But it's not happening.

This amazon sale was a scam. See the number of complaints on this page regarding refund. All consumers are requested to consolidate on twitter against amazon and participate in hashtag #banamazon. Let's bring this company down like zomato. Don't let them get away with your money.

My order confirmation no.#[protected]. Ordered 2sets of 4pics but get only one set of 4pics nd bill made for 2 sets. Amazoñ should check d item as per order then ship it. Asked delivery boy how complain to co?. Has he have any phone no? He denied. Company should take care and match dproducts as per given order.
It is good i checked in front of delivery boy if not so i would have gave double money, nd i have to struggle with you

Dear sir,

I gave one order (Order id[protected] one mi beard trimmer and mi usb data cable from amazon date on 29 sep2019 and delivery time gave on 30 sep 2019. On 30sep 2019 we have not receive any product by amazon. When i am tracking my oder in amazon app then show that package was handed directly to the customer. Signed by: deepak sharma but physicaly we have not recive any product by amazon. Then i complain to amazon customer care number then they said wait for 2 oct 2019. After 2 oct 2019 i complaind again to amazon customer care and they are saying for waiting 3 to 5 days for investigation. After 5 days we could not any update by amazon team then i called again to amazon customer care but they are saying that product has been delivered by us but i could not receive any product from amazon and now amazon team is to refuse my product and refund against order and they are saying to go for ligal. So, i request to you that please resolve the issue.
Thanks sir

Regards
Deepak kumar sharma
Mobile no. [protected] mail [protected]@gmail.com
Order id[protected]
Date 29 sep 2019

Purchased a Fsports Mens Grey and Yellow Colour Arrow Series on 04/10/2019 and amount of Rs 826 was deducted from my account. producat Has been Delivered by 9 oct 2019 but product has been not delivered but my amazon account showing product delivered on 10.30 pm. #total #fraud #amazon

I ordered total three items from amazon on Dusshera puja offer.
i paid all amount.
In that only one item got delivered and other two returned back to the seller
without acknowledge me.when i call the customer care they didn't give any proper reason.Later they refund the amount of one item that is also not complete amount.And still they did not return the amount for other item.
Please help me on this.
please find the below order details.
Order #[protected]

3 products of RS.8467 Realme U1 3GB, 32GB STORAGE, New like full edge tempered cover, 3 in 1 double dip case for realme u1 in Amazon on 1 oct 2019 and after 1 hour I cancelled this order.on 1 oct 2019 Amazon initiated the amount but still didn't get the money. Amazon sent this reference number
30005492769274210394576 But refund is not yet come.

Dear team

I purchased a iphone 6s on 29/9/2019 and amount of rs 20999 was deducted from my account. But same was cancelled by me due to rate difference but till now i have not received my refund. I request you to kindly look into the matter as it is pending from last ten days.

Kindly arrange to refund my amount as i need money urgently as it is pending from last ten days.

I have ordered a Samsung galaxy m30s and received a redmi 7. Even after entering correct OTP, the package I received was of different unique id but with all my correct details, name and address.

order[protected].
[protected]@gmail.com

Still Amazon customer care people are not accepting there mistake of sending a wrong package with correct name and details.

Customer care support is not ready to even have further conversation on this issue. They are just telling that we have send the correct product.
If product was correct, how my unique id got changed which is printed on the package not separately pasted. The unique id and OTP was send by Amazon over mail. If that is not matching, what is the customer's fault in that case.

They are not able to handle orders during sale time. Amazon was know for its best service. Now it's being degraded day by day.

I have wasted 16k shopping from Amazon with no fault of my own.

Amazon should respect there customers.

I made a order no.[protected] on dates.05.10.2019 and delivery due date was 07.10.2019 but on due date item was not delivered and after due date i saw that item deliver status displaying that delivery attempted which was automatically updated by the Amazon service thereafter I call to customer service care for this, they replied that your item will defenatally deliver on next day dated-08.10.2019, but till now item was not delivered .finally I have to cancelled this item.keep in your knowledge that your delivery service is very poor and cheap, meanwhile your customer support service is also lazy and third class not to proper attend the customer grivances.

Hi Team

I have order one plus from amazon last week it was to be deliver by this wenesday but I keep on calling customer care every day know the status as the every day you customer care promise it will be deliver by today it was not deliver I have taken 2 days leave to wait for my order which it cost 20000 rs
not they are saying order return to seller can you please file case for compensation as you guyz are terrible even it is not taken into action I have go to consumer forum or police station