Amazon India Complaints & Reviews

I have purchased a smart mi led tv from amazon. Tv delevered on the date of 02/10/19. But its free installation not provided by amazon till now. Many times complaint registered in amazon customer care but installation not provided till now. Amazon mailed me regarding installation, but wrong contact number was provided of technician two times, they are deneid to provide installation service of tv. Very very poor & bad services provided by amazon & its service partner companies.

Amazon blocked my account by accusing that i asked for return of product. On 26th sept i purchased prime for 3 months now they are not letting me to avail this. I have requested them many times to unblock but they are not replying my emails. This was my new account and for no reason they blocked my account. Plz help me regarding this issue. They are not letting me order too. When i contacted customer service they are saying i asked for lots of refund but i only canceled the product.

Order no.[protected]
I ordered samsung m30 s mobile in amazon on 30-sep-2019 (Offer is 1000 rupees cash back in amazon wallet will reflect after 3 days of shipping of the product and sbi card 10 percent instant discount)

As per above offer instant discount received but cash back not received

I called to customer care
In 1st call she said to me that is for prime members (But our colleague has not a prime member but he got the cash back on same product)
In 2nd call he questioned me where you seen this offer and asked me to send the screen shots through mail offer related ([protected]@amazon.in) after sending the mail no response from amazon cs team.
In 3rd call she asked me above all and finally she asked me cash back received product order id

Screen shots enclosed which i was sent to cs team

They are prolonging the issue but not getting the exact reason

Amazon is cheating the customers by false commitments and wasting the time and efforts of the customers in the name of offers and then cancelling the products from their side without the customer`s concern??? Inbox
Add star b y kumar sun, oct 6, 2019 at 9:47 am
To: [protected]@amazon.in
Cc: [protected]@amazon.com
Bcc: [protected]@jagograhakjago.com, [protected]@tn.gov.in
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Hello,
Whats going on with amazon once again? Is it your practice like
Fooling / cheating the customers by making them to place the orders at
Your side and cancelling the same after the offer ends?

I had placed lots of orders between 29th sept 2019 to 4th oct 2019.

But first order was sent back

Order placed
1 october 2019
Total
289.00
Ship to
B y kumar
Order #[protected]

Order details invoice

Refunded
Your return is in transit. Your refund has been issued. When will i
Get my refund?
Beato smartphone glucometer with 20 strips
Sold by: onlinemeds+
699.00
View return/refund status

Even after repeated request with amazon customer care executives and
Due to their false commitments few more orders had been cancelled
Without making an attempt to deliver. The delivery person never
Bothered to call me before sending the product back to the
Seller... Due to their carelessness i had to loose the offer as below:-

B y kumar
Order #[protected]

Order details invoice

Refund issued
A refund will appear on your original payment method in 2-4 business
Days. When will i get my refund?
2
2 of autofy lock0003 universal button remote key anti-theft alarm
System for all bikes
Sold by: cloudtail india
633.00

And when i called your customer care executive ms. Vidhya she said
Here after the same will be not repeated and asked to wait for the
Missed product as mentioned above until the next offer period? How
Foolish is it?
Since its the mistake from your end you are suppose to arrange for the
Same product at the same price and compensate the difference but
Instead she was keeping on repeating the same words even though i said
I will be approaching amazon top head and consumer court too.. But she
Never bothered... I also said that i will be sharing all the call
Records no use.

Again today morning i got an sms from amazon stating that two of my
Products had been canceled and when i tired to view the reason at your
Website those two orders were totally removed from the site...
Is it not a cheat? You are trying to remove all the proofs but for
Your kind info i have all the photo snaps with me so do not
Underestimate me...

Those two products which has been cancelled by you are:-
1. Agni / prithvi/advance/alpha accord drilling machine and
2. Waders water level pump controller...

How criminal are you to remove the orders from the site?

There are few more orders to be delivered today and more by the next week...

If the concern higher officials take timely action to avoid further
Damages the other products can be delivered without any fail and i
Also request the concern higher officials to ensure that all the
Missed products as mentioned above to reorder from your side at the
Same price offered to me at the time of booking and deliver it to me
Without further delay and fail.

Looking for your kind co-operation.

Regards
B y kumar
Mobile no: [protected]
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Add star amazon.com sun, oct 6, 2019 at 9:48 am
To: b y kumar
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Hello,

This is an automatic e-mail to confirm we've received your e-mail and a customer service associate
Will be in touch within the next 6 hours.in the meantime, please visit
Our help pages:
https://www.amazon.in/help

Please note: this e-mail was sent from a notification-only address that can't accept incoming
E-mail. Please don't reply to this message.

Regards,
Customer service department
Amazon.in

I have ordered rubis cube in amazon on 15th september and pay rs 197 by using canara bank card. I have cancelled the order and the amount is not still refunded. The last date of refund is 26 th september. I have contacted amazon for more than 4 times. They said they have initiated the refund amount. But the bank server is not response. So i have made a complaint for the refund.

I purchased panasonic led 40 inch from amazon company via ordered no.[protected] of rs 27049 on dated 18th jan 2019 when this product delievered to me i found the product is damaged and suddenly i registered my complaint against received product on next day amazon executive picked the said product from me and after onwards i given many complaints for refund of the said product customer care given different different excuses and said your refund will be processed shortly sometimes said your refund will be issued by cheque and sometimes said your refund will be given in my bank account.

After sometimes amazon closed my account and said we can not issued me refund because amazon closed my account i given them many complaints but amazon does not listen me.

From feb 2019 to till dated 05th oct 2019 amazon did not issued me refund against the returned product and they are still holding my money in there hand.

I am requesting to registered my complaint against amazon.

I bought noise x5 ear buds which are not working properly and amazon customer care is not answering.
First day it worked well but now they stop working sometime while playing.
I tried to complaint 5-6 times but i felt helpless.
U called their customer care and they told to wait. After sometime they hang-up the call. I want to replace or refund of my product as it is under guideline of the company.

This is my second letter my name is sultan urooj, i had ordered a havells bt5151c li-ion cord and cordless beard trimmer without adaptor (Black & red) sold by: cloudtail india of r. S 749.in amazon on 29/9/2019.
Order #[protected] /at this address : sultan urooj alias chunmun, 4c/3 (Near ahmad memorial school) nihal pur, prayagraj (Allahabad), uttar pradesh 211016, india, phone number: ‪[protected]‬, delivery date was 4/10/2019

But matter of sorrow is that on 4/10/2019 at 7 pm i received amazon delivery boy call by this no [protected]. He asked my exact location i explained him my location, he then told me that he would deliver at 8 pm but now i have not receive my consignment and on amazon site it is being shown, as a delivered one at 8.0 7 pm, tracking id:[protected].

Today (On 5/10/2019) i once again call the respected delivery agent and after several call he told me ”consignment will be delivered today (On 5/10/2019) “but so far i have not got my consignment.

Sir please address this issue and get me my consignment (Havells trimmer)

They said and promised my order vl b delivered within Saturday 9pm if i chat vt them thy say u frustrated v r cancelling ur order...i think FK is better than amazon.

Amazon Prime is waste it wnt deliver in a day they make false promises

Govt has to take action on these sites

I purchased bluetooth i7 from amazon on 26/09/2019and done full payment by upi pay but order was cancelled on 27/09/2019and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

I respect the amazon company because this company is believable to the max costumers and i also. But today i have faced the problem with delivery boy during exchange of phone.
I have purchased a oppo reno 2 phone with exchange offer.
Today the delivery boy examine the phone and told that if you will replace the white strip crome then i will take it. And the same has been told by the amazon main dealer of suratgarh. As per the instruction i have changed that items. My phone does not have any issue till now. But at the end when i have came here to giving this phone for exchanging then the delivery boy deny to accept. Delivery boy told me that "uper se mna ho gya hai". After that i have talk to the main dealer, they told me that i have send the pic to main office they deny. My question is that why they have denied if my phone is good condition. I have not get the exact reply from your side.
At the last i have told one thing to amazon company that costumer is not going to happy with this activities performed by the amazon. And for positive response from the costumer towards the amazon company, do the right action and response which is known to me. I have also attached the pic of my phone with this complaint.
My order no is : order#[protected]Oopo reno @) dated 02 oct 19.
My mobile no is [protected]

I collected my article from amazon distributor and found outer cover of the product was already broken. Seems like someone knowingly broken to check the article inside. When asked to the amazon distributor he was like it may due to trapped in hook. But trapping in hook doesn't loosen the packaging like this. Also, the article is not heavy to be handled by hook.

I ordered a product and to be deliver it in one day delivery my order id is[protected]
I have paid extra rs.100 for one day delivery and i haven't received the product as per the condition
And even the delivery agent was unreachable...
I tried contacting the agent but his phone was switched off and i directly got the message that i wasn't reachable though i was waiting at home for delivery all day as it was urgent care

This complain is on the behaviour of the delivery boy. I ordered a camera and it was delivered today and the payment type was cod and the amount paid was 20150 to the delivery boy and then we gave the full payment to the delivery boy and after few hours he is calling me and telling that you gave only the half pay emend and you need to give the remaining money

It was to be dispatched today by mr monu with mobile [protected]. He argued with the watchman as the product was to be delivered on the 10th floor. Then he asked for 1500 rupees to get it on the 10th floor. So i denied and asked to do it 1000 rupees. He got angry and ran away with the product. Now he is not receiving the phone and said that he will not deliver today. He said he will deliver after 2 to 3 days. I have an occasion at my new residence. I need it urgently. He also talked very rudely with me. Please ask him to deliver today.

I have order 2 of airdots and i received 1 defective
I amde request on that day so the send confirmation about pick up on later that day.
From that day today i am facing issue
Every morning i get message about get pick up and after no on come and need to talk with customer service every day
And i live alone so no one will be home
And i am taking leave to return product
They have alo wasted my 4 days

I ordered a laptop from amazon india on grand festival days and it was defective. The display panel had dead pixels on it. So i requested for a replacement and they sent a technician to my house and he told that it cannot be repaired and also he told that he had sent a report to the amazon for the replacement. So when i contacted amazon they are now telling that my shipping address got deactivated so they cannot provide replacement for it. I i attached the image of my invoice as well.
Order id:[protected]

Hello team,

My name is gurpreet singh my phone number is +91-[protected]
I am writing this complaint against amazon who is cheating their customers. Because of diwali season, amazon has offered discount on multiple products. On 29th sep, i purchased amazon echo dot and wipro wifi enabled smart led bulb of rs1999/-. They mentioned on their app assured delivery on 3rd oct and on the same date it was showing as "out for delivery". However till date i haven't recieved a single call from their delivery partner about the order to get delivered. Without any call they mentioned on their website that "item has been rejected by customer". How can i reject the parcel when i never received a call?
Despite the fact i am the prime member of amazon but they do not care about their prime members as well. Till now i have called them n number of times but they never did a single call for follow up. Everytime when i call they are saying it will get delivered within 2-3 hours. Today morning i called them they said we apologies you would have to wait for 24 hours to get it delieved. What the rubbish... They are just lying and making fool of their customers. They said to wait for 24 hours.. What should i wait for.. Items are in transit and refund has been initiated by them. What should i wait for? For my money or waiting for them to make me fool again?

I don't want refund, i want the items which i ordered with the same price. I paid 1999/- earlier for both items but now echo dot is only showing as 2499/- and white led bulb is showing for 842/-... Why do i purchase of this much amount if i was getting the same on lower price.

I want the items back with same price, kindly help me with the same.

Hi team,

I had placed an order from amazon on 17-sep-2019 the purchase was made for bluetooth speakers of jbl charge 3. There was a quality issue with the speakers hence i made a request for return on the next day.

The amazon pick up boy took the product from me on 19-sep-2019. The same day the pickup boy called me and said that the speakers which i have collected, i will be hand over again to me, but the guy did not return me the product. Next day another pickup boy came and said i have come to pick up the return when i said him yesterday guy had come to pick up but he has not returned me the product yet.

Later on, i raised this concern to amazon customer service, where i was assured that my refund would be credited in next working 7 business days which did not happen in any case. I tried to callback amazon multiple times but i did not get any proper answers from them. It's been more than 3 weeks i am chasing amazon as well as the 1st pickup boy to get in touch and seek for my concern to be address. The guy never picks up the call and keeps his phone switched off.

I am hereby requesting you to please intervene and look for best options or i will further sue amazon for such instance.

Order n:[protected]
Order date:- 17-sep-2019
Delivery date : 18-sep-2019
Pickup date:- 19-sep-2019

Thanks
Bablu

I received the above material on 3 oct 19 and same day i requested for refund and cancellation of product as it was a damage peice. Soundbar internal speaker is having problem. The date for pickup was scheduled on 4th oct bet 1 & no body turned up to pick. I waited for a day & wasted my time as i had to go out for work. Today 5th no body turned up.