Amazon India Complaints & Reviews

Hi consumer complaints.

I recently ordered an amazon brand - solimo cygnus engineered wood tv cabinet with drawers (Espresso finish) in the great india festival sale. I got the ordered delivered on the 07th oct. However, no one turned up for assembly. When we complained about it in customer service, i was promised that it would be assembled in 24 to 48 hours. But today, the 12th of oct 2019, i received an email from amazon which suggest me to re-schedule the assembly date. When i went to do it, the nearest date i see is 21st of oct, which is too late. Amazon is not willing to cancel the order even though they are not able to complete the installation in the next three days.

The customer service representative was blaming me for not selecting the installation date. As per the order, it stated that the assembly would be done in 24 to 48 hours after the order is delivered. I see several reviews which suggest that other people experienced the same. Kindly look into this. This is not acceptable.

Order #[protected]
Name on account: arun kumar gaur
Contact no: [protected]

I have ordered shoes from amazon and it marked delivered by amazon though it not received by me, i have raised costumer complaint but they keep saying, it got delivered successfully and not sharing any details or authenticity of delivery.
Moreover i have shared details of delivery person who visited main gate but not came to house.
I believed that it will be sorted before if amazon didn't assure me and waited for 9 days as it's hard to check 9 day records.
Still i have checked details of security and found, shivam rajput has attempted delivery 2 time on 3rd at 8:40 pm but he did not complete and 4th on 12:20pm.

Please help

Dear sir / madam,

My name is suraj gond. I had booked an order from amazon on 3 oct 2019, hanumex green backdrop background 8x12 ft for studio - camera accessory, whose order no. #[protected]. There was a cloth of 8 x 12 feet in this order, but the wrong order was sent to me which was 8 x 10 instead of 8 x 12. There was no leveling or packing of the hanumex brand together. It was just an ordinal product that was sent to me to cheat.
When i complained to amazon customer care, it was confirmed to me that we are sending you a new order whose order is no. Is
#[protected] which you will get in two days and hand exchange will be done with the previous order.
But this order was delayed. And last october 8 i suddenly had to go outdoor due to some urgent work. I called customer care and asked to reset the order. Just a minute after this, i get a message that your order has gone out for delivery.
Then i neither received a call from a courier nor a message from a courier.

I went to amazon's website and checked my order status, then wrote that you should contact the courier in the next or else your order will be returned. When i called about this back in customer care, he said that you can not get this order now. Nor did they give the number of that courier, they said that now you will get the refund after 3 days, but i say i do not want a refund.
When i checked the order status after three days, i found that it was written order was exchanged. When i wanted to call custoimar care, the option of calling is disabled for me. I can no longer call amazon in any way
If you don't call it amazon's cheating, what else?
I want my product and that too the original one.

Regard
Suraj gond
Kolkata

My amazon account is on hold from since last 12days and costomer service is not solving my problem, they told me that please main the amazon team for unholding but i have already mailed 5 times but now also my problem is not solved, customer service are fooling me and not solving my problem and my transection also in pending my purchase amount is not refunded

Dear sir,

I purchased a ambrane power bank from amazon in 29th september at 999/- payment reference number[protected]
Bank statement screenshot is attached

I will cancelled the order on 30th september. Amazon reply me the refund will automatically credited to my account in 2-4 days. But refund not credited to my account then i will contact to amazon customer executive they said that refund will issued on 2 oct & gave me the same reference number which is generated when i paid to amazon against order[protected]

Even i have done a couple of call to customer care & discussed that issue but they are not solve my problem even i ask give me email id for official contact to amazon they give me [protected]@amazon.in
Where only one way communication is done.
Every time diffrent customer executive talk with me & saying same thing that refund process have been done, now contact bank for not refunded money.

I also contact to my bank they shown me how the transaction number is same for transaction done in different dates for different amount

29/09/19 - 999/- order payment
02/10/19 -949/- amazon refund payment

It is common sense how it is possible i[censored] paid your friends 1000/- & your return you your 1000/- every time diffrent reference/transaction number is generated by bank bcoz same reference numbers are used twice..

So amazon makes their customers fool..
Amazon services is very poor not having official mail for two way communication

I attached my bank statement screenshot where the reference number is clearly shown which generated in 29/09/19 against order payment.

I have all backup of amazon customer executive chat, mails, call recordings.

Amazon not giving me response to solve my problem, please help me

Thanks & regards,
Dhananjay behere

Agent from amazon called abdulrahman said that he will give refund for no reason and now he has cancelled the order and now those # are blaming me that i have cancelled.

I have it cancelled or received the call from no one and i waiting for it for weeks and month.

And not only this there are lot of agents who lying and cheat customers and i'm long term customer and these people all they need is money! Just remember that hard working money if they cheat this way then that money will take them to hell and there will be no peace in the life.

I have ordered shoes from amazon and it marked delivered by amazon though it not received by me, i have raised costumer complaint but they keep saying, it got delivered successfully and not sharing any details or authenticity of delivery.
Moreover i have shared details of delivery person who visited main gate but not came to house.

Please help

Here is the initial email which was sent to amazon india customer service: hello,

I do not have any specific feedback for your first line representative kavyashree because the supervisor (Brian) i have spoken to has the same level of knowledge as that of the first line representative. I do not understand the reason for putting hierarchy in place when both first line and supervisor has the same level of knowledge and repeated the same exact word.

I am really very disappointed with the way order #[protected] has been handled. First of all this order was supposed to be delivered by 5th-6th october 2019 but i haven't received it yet. The last update on the order was on 3rd october 2019. When i contacted amazon customer support today both first line (Kavyashree) and supervisor (Brian) had the recorded answer that for any order we add 5 days as buffer period and if it doesn't get deliver we refund the amount. They were unable to answer the simple queries which i had, which are as follows:

1. Ok, i agree you add 5 days to delivery timeline but what value add you are bringing by doing that? I don't see any updates on my order, no proactive follow-ups with seller, no compensating factor for the delay. Then why you need extra 5 days?

2. According to your executives if the order does not get delivered in extended 5 days period they will initiate the refund. Let me ask you this, is this a resolution? I don't think so, you are just reverting the situation to the point it was before i made the purchase. So basically by refunding my own money you want to portray you are customer centric. Obviously getting own money back after period of 10 days wouldn't be delightful experience for any customer.

3. I could have ordered the samething from some other site but i ordered from amazon because i trust your customer centric approach but this incident definitely doesn't look like you adhere to that approach.

4. Cancellation was always a option for me i could have cancelled and got my money back much earlier. Why would i need to wait for 5 days unless you are doing any value add?

This incident clearly shows the lack of process that you have in terms of managing your sellers and addressing your customer requirement. Very disappointed.

Regards,

Aditya

Have sent them multiple email but they keep repeating the samething like bots.

I have ordered one book stating mrp rs 260 on the site with rs 32 discount at rs 228. When i received the book the mrp written on the book is rs 240 and 260. I want full justification from amazon that why this happened and i want refund also. I know this is not a huge amount but if we don't complaint for small one then big problem can also happens in future. I have attached the photos for reference.

On the 25th sept 2019, an order with amazon india was placed for item: able microwave oven membrane keypad model no :ce73jd | b01m5hjrmv (Ab378.) the product was delivered to me on the 30th sept 2019, after checking it was found that it was not compatible with the my micro-oven, so immediately we placed a return request, which i added on the attachment... I waited for 5 days there was no pick up, again i called on the 4th october initiated a 2nd pick up request, this time they promised that the pick will be done with the next 24 hours. According to amazon's terms & condition, it the time the reverse pick up is not done no refund will be processed. Again on the 11th october night 2 o clock i called them & this time they said that they would escalating the case to their seniors & promised again a pick up with the next 24 hours, which again, was never done. Sir, i'm totally exhausted & frustrated with this kind of customer service, think of it, that there are so many customers how have been facing similar issue & amazon enjoy's the money of such customer. I request you to please help me out in this case.

I have delivered pramukh fashion semi stitched kurti combo pack offer but received parcel with open pack. When checked, the items were not as shown on website (Color, & mismatch). I requested return on same day but even after 3days nobody has come for pickup. But every evening i received message that parcel was not ready so couldn't pick it. Why fake messages are transferred??

I have ordered for kodak tv of 30, 000 on 30th sept 2019 and it was promised to delivery on 5th oct 2019 but after 11th oct 2019 also product is not delivered yet.
And also the status in the tracking was put as i have requested for late delivery and i never requested for late delivery.
Even when i call and ask for status with customer care even they are not able to tell correctly where is my product and when will it be delivered, they just tell wait for 24 hrs or 48 hrs it will be delivered. I am calling them past 5 days they are giving same answer just to wait.

Yesterday i've got a call from amazon hr, as you've got an email regarding job application. He said to go through the application and send the qualification docs and proofs. Today, he told me to deposit charges of 1700 and salary creation amount of 5000. I've deposited the amount of total 6700/-. After the payment they're not even responding. They've sent me courier pictures and dress pics via email. Please, help me to get refund from those cheaters.

I ordered sofa set from amazon on 2nd oct-19 vide order no.[protected] for rs.24950/- which is as on today not yet dispatched by amazon courier center till today that is 11-oct-19. Whenever calling customer care they are answering me wait till 14th oct-19. I ordered for dusehra festival which is already spoiled. I borrowed money from friend on interest to buy sofa set to enjoy festival. I made lot of calls and send mails but they said it is stuck somewhere and not shipped yet.

I dont understand amazon has in house transport facility still why it is taking too much time. Who will compensate pain given to us for doing shopping with amazon.

I purchaed during offer period, now price of sofa set is also increased, i can not afford now to buy another product from market. Now diwali also is very near by.

I really got frustrated waiting longer. My family also shouting me for doing online shopping. This shopping really gave mentally tension and spoiled festival mood. I am paying monthly interest of 5% to my friend for borrowing money just for enjoying festival which is waste now.

Still hoping that the product will be delivered at the earliest in good condition so that at least we can enjoy diwali festival.

I ordered a product on amazon.in of cello water bottle but i received kamasutra deodorant and i called amazon immediately that you received right product but after complaining today they are saying that you had received right but i have all proofs that i received different product my order i'd is:[protected] your team can contact me to take proofs

Dear all,

I order on 3 october a samsung m30s mobile phone, i got the message that phone will received by 4th october 9 pm, but not phone delivered some external reason, same reason on 5th & 6 october, finally 7th october at 8.30 pm packet reached at my place but when exchange process is going on i opened the packet and very shocked to see there was a gionee company 800 rupees basic phone in packet, i did'nt received the packet, then call to amazon customer care, they said this order is cancelled, refund will initiated, today is 5th day still refund not initiated and same time my creditcard settlement date came on 10 october, so i have to pay creditcard bill, but not get the phone. This product seller is stpl exclusive online, this phone i bought under exchange, that why the seller doing the wrong things with us.
Please arrange the refund urgently,

Order id is[protected]

Regards,

Gaurav kumar

# [protected]

I have purchase a shoes but due to your technical error u didn't delivered my shoes and i cancelled my order on 5th october but still after 5 days i am waiting for my refund. Worst amazon service i will leave amazon now.

Order details
Ordered on 29 september 2019 order#[protected]
Suneel vats

An order dated 4.10.2019 was placed with amazon.in vide order no[protected] for redmi y3 (Elegant blue, 3gb ram, 32 mp selfie camera, 32gb storage, 400mah battery redmi-y3-gblue-32g-d) hsn 8517 with unit price rs 7, 141.96 and a payment of rs 7999.00 was made vide credit card. The delivery boy called upon me on on 5th october 2019 and said he is on the way. Within another 2 minutes i receive an information that the package has been delivered. However after contacting amazon customer care they said that nothing can be done about it as the status shows delivered. The delivery boy has blocked my number and not taking calls and amazon has said that they cannot share the delivery signatures and details and also asked me to go for a legal recourse. The item was sold by darshitha aahshiyana pvt ltd of thiruvalluvar tamil nadu who cannot be reached for confirmation.

Sir i am sanchit kumar mishra and i had ordered samsung galaxy m30s on 29.9.2019 and paid it's amount by my debit card and next day i had cancelled it on 30.9.2019 and i was aware that the amount will reflect in your account in 3-4working days. So i had waited till 5 october and on this day i made a call to customer care and they said me that please wait till 7 october we had refunded your money on 30.9.2019 and it will take time till 7 october to reflect in your bank account. Then also i had waited and again on 8 october i had made a call to customer care and they said that sport sir for this your money will be reflected before 10 of october. And i had waited till 10 octoberagain my money was not reflecting in my account. Then to i had call customer care today (11.10.2019) and they said that sir i am sending a reference no. Related to your refund and if you will go to the bank then they will reflect your amount in your bank account. So today (11.10.2019) i had the to the bank with that reference no. And then bank had tell me the this reference no. Is invalid and they had not even did any type of refund to this account. After that when i am trying to again call to customer care they are not responding my call i had called them atleast 10 to 20 times but there is not a responds of a single call. I am sending the email sent by them. So sir please take and strict action towards them to refund my money.
Thanking you

I have placed an order for an i phone xr and paid extra money for the item to be delivered before the schedule time but they have not delivered the item by the time they have promised and charged for that time.
I just want to take you in consideration that this type of fraud amazon is doing these days, taking extra money for the delivery and not delivering at the given time. They are just cheating the customers and accumulating money.
Please take proper action against this type of fraud companies.