Amazon India Complaints & Reviews

நான் 2.10.2019 அன்று உங்கள் அமேசான் செயலி மூலம் 2 பொருட்களை ஆர்டர் செய்தேன், உடனடியாக ஆன்லைனில் பணமும் செலுத்தினேன், ஆனால் இன்று வரை நான் பொருட்களைப் பெறவில்லை. உங்கள் சேவைமைய உதவியாளர்களை நான் தொடர்பு கொள்ளும்போது அவர்கள் சரியாக பதிலளிக்கவில்லை, எனவே நான் மிகவும் கவலைப்படுகிறேன், எனக்கு சரியான பதில் கிடைக்கவில்லை என்றால், நான் நுகர்வோர் நீதிமன்றத்திற்குச் சென்று சட்டத்தை சந்திப்பேன். நான் ஆர்டர் செய்ததற்கான விவரங்களை இத்துடன் இனைத்துள்ளேன்

I was don the order to amazon on 28/09/2019 and after 15 minuts i was cancel that order and i got message from amazon that my refund is in proces its will cradit to my acount in 3 to 5 working day but i have still not got my refund back and amazon saying the refund has done from they side and its stuck in bank so i hafe to filup the charge disput from to my bank i hope i will get my money back soon

I ordered a gaming chair on mon 30th September. The delivery was out on Friday and never reached. All the agents I called asked me to wait till the end of the day and then 2 of the agent asked me to wait for 48 hours and then after 48 hours I again waited 48 and yet no update. I paid 10k for this product and none of them seem to care

Ordered onida 6.5 kg washer only during great indian festival. The product reached the city and on 4th october status updated as out for delivery. However i did not received any contact no of the delivery person. Whole day i have waited and suddenly at 6:45 pm the status updated as 'delay delivery on customer request'. Though i have never recieved call from delivery person.
I have raised complaint with amazon customer service and they assured my order will be delivered soon. Next day i have again checked with customer service and they said i have to wait for 48 hours for next update. Again they assured product will be delivered. I have also checked with the delhivery (Amazon shipping partner) and they also assured product will be delivered. Now suddenly the i can see product has been returned. Checked with amazon customer service and now they are saying as the product was damaged it has been returned and refund will be initiated. Nowhere in system it has been mentioned the product was damaged. Also if the product was damaged why it was not returned immediately. From 4th october to 8th october status was 'delay delivery on customer request' and then it was returned.
Please look into this issue and don't give us false assurance.

I've ordered trimmer and wireless bluetooth as a prime member. Which supposed to deliver with in 3 days. It didn't delivered.
I called to customer service and end up in the same answer "sorry for the inconvinience". Like that multiple calls happened and escalated many times and finally the product came on a holiday which i explicitly mentioned not deliver on that day.
Immediate next day the answer from amazon received that there are no items in stock and cancel the request or order new one and wait for few more days.
Completely frustrated with amazon

I had placed an order for new mobile however the same has still not recd at our end. The courier persons are very rude did not call or made an attempt to redeliver.

7th morning the courier person called to inform he is at our door to deliver. Knowing that no is there he called me in my no and threatened that he will cancel the order. To my plea that i will be at home in afternoon after my work as a school teacher he retraited he would cancel the order.
Please solve and trace where exactly the order lying

Kindly trace where my details
Tracking i'd[protected]

I ordered richpicks 12 slots wood covered leather brown watchbox (Pi447) from amazon on 24th may 2019 and returned it because of quality issues and also it was tampered.
A delivery boy picked up a product on 29th may 2019, but no refund initiated till date. Amazon is showing message as "refund will be initiated once product received" also customer care is not helping in this case.

I have attached the screenshot of the message i received on 29th may.

I have orderd chocholate form amazon and my order number is[protected] and my total amount is 2186 today i have recived a parcel packaging is very poor there is no bubble packging and box taped only in center and box also damage and inside product was melted when i compland this in customercare they says saller side product please help for my refund i want my refund i dont want this product tack your product amazon i dont want please refund my money all product was damage and malted i dont want this product please refund my amount.

I ordered a lenovo legion y450 laptop on the 30th of september. Even after waiting till the expected delivery date didn't receive my laptop. On the last day of arrival i received a message from amazon that an delivery attempt was made but till this day haven't received a single call and moreover when i tried contacting the deliver person his phone came switched off multiple times so how was a delivery attempt made. Even after 3 days and calling the customer care for 4 times no progress, updates were made. I was assured that my product will be delivered by 9th october's evening. As of now the situation remains the same as still i haven't received my product. Even after complaining multiple times such poor service has been provided by amazon. I am highly disappointing and sad to receive such kind of treatment.

Dear sir,
My name is surajmohan
My contact no [protected]
My mail id [protected]@gmail.com

Iam not able to make any booking in amazon.
Orders being cancelled automatically in few seconds when i book.
It was for more than 1 month.
I spoken to many people in amazon customer care
And i simply waited for many no of 24 hours committed by your customer care people
But my account not released from hold till now
Due to this i lost amazon festival deals..
I have subscribed amazon prime too..

This is the first time iam facing issue in my account. But sad part is, it was not solved for more than a month.

Regards

Surajmohan

Actually i m very disappointed, i order samsung galaxy m30s and redmi 7a during dp festives, i paid 20797 rs, but my order is cancelled by customer care without any giving any information. I called many times, no one responds. Patna bihar. I also called to delivery boy many times but they didn't receive my call.. Very frustrating for me. I want product, no money.. This is not a good way to cancel the item. They said 2 phone bis damaged। how it possible.

Avishek singh
I purchase a 2 jackets and money debited 1598 from my account but after some minutes my order automatically cancelled and got email that your refund will initiate shortly and same day my refund was processed and got reference number also but now 10 days are over till now i have not got my refund amount (1598) in my bank account. Amazon going fraud day by day i contact to bank also but they told no information from amazon showing. Please please if you're reading this so please advice your relatives to not use the amazon for online shopping. And please help me to get my refund please we belongs through middle class family and we know the value of money how the comes from working hard. Please help me

We purchased a mobile from amazon. Mobile doesn't work sim card not detected in mobile. We context costomer care for resolve this issue. But by inspection my problem is not solve. So we want to go consumer forum for resolve my complaint. Now i am suffering from hypertension last 15 days. The returning policy of amazon is very bad. We want to replace my hand set from amazon.

Purchased LG washing machine on 27th Aug It was not working properly so asked for inspection service and it was done twice and finally that inspection person said yes its defective & it will be return but still Amazon has not taken any action on it. Called many times for it but not getting any response.m really disappointed with Amazon refund policy. Now getting irritate to call them again

I placed an order for a laptop on[protected] at amazon india. After a long wait of 9 days today[protected] i got a message from amazon india, saying that the product will be delivered by today itself. The message had a mobile number of the person to contact about the delivery. When i called the person in the mentioned number, he informed me that, he is not the concerned person to contact for my order, but at the same time time he put a word that somebody else will deliver the product by tomorrow. My doubt is, if he is not the concerned person, how can he say that, it will be delivered by tomorrow. When i tried to to inquire further he disconnected the phone.

There was another order for a wireless gaming mouse and for that too, i got a message in the early morning with a contact number. When i tried to contact that number, the message from the mobile service provider was "the number does not exist". Amazon is really great. Thank god, at-least they hadn't given the number of some deceased person.

The pity is that, there is no way to know the amazon local facility in trivandrum or any delivery related office, so that in such a pathetic condition of amazon delivery system we could collect the order from their delivery point.

It seems ordering at amazon is like dealing with a ghost.

On 27.09.2019 i had ordered for three items 1. Friends underpads premiu large size pack of 10 - rs.205
2. Baby wet wipes with aloe vera
3. Bioteque bio neem margosa anti dandruff shampoo. Total amount of ordered items charge was 641 (Shipping extra) was debited from my account.
Unfortunately the amazon agent was unable to deliver the items and items were returned back. Today i got the refund only for two items (2nd and 3rd) rs. 436/- for one more item (Friends underpads) refund was not done.
Kindly do the needful and oblige.

I order through amazon amount rs287 on 30 sept 2019 and i was cancelled my product same days but till now they do not initiate my refund money when i called amazon customer care they said that is the bank problem you contact to bank this refrence id[protected] and transaction id-8au3aihy6j7q1k00emyb and when i contact to bank they said that there is no any refund initiate by amazon so what can i do please solve my problem amount rs-287 date of transaction-30 sept 2019 bank - punjab national bank
A/c - [protected]
Name - gokul goushwami

My both order has been returned without any phone calls..at least you should wait next attempt or call ...I want my order re send at my given address..soon. you would given chance to recieve Antoine's package easily..
So..I want my package on given in the system address.plz.

Ordered dry fruits from amazon pantry on 27th sep, order#[protected]. The delivery agent called on 30th around 9:00 pm. As the address was commerical (Delivery is supposed to be before 6:00 pm only), and i have already left office, asked him to come back tomorrow. Same night, after an hour, he tagged the item as delivered. Contacted amazon immediately, but they said it will be delivered in next 2 days. Till date no delivery. Raised a complaint with their team and the answer i got is that it was delivered.

How can you deliver the item at 10:00 pm on commercial address, when the office is closed?

I am a amazon prime member, i purchased two product from amazon, one of which is due to delivered in jodhpur city, rajasthan on 4th oct 2019 and other is 7th october 2019 but i don't know why without being actually delivering the product they marked the product as delivered. It was not an low cost item but it's mobile phone. After several complaint i have left no option but to take legal action against them.