Amazon India Complaints & Reviews

Hi team,

I had placed an order from amazon on 17-sep-2019 the purchase was made for bluetooth speakers of jbl charge 3. There was a quality issue with the speakers hence i made a request for return on the next day.

The amazon pick up boy took the product from me on 19-sep-2019. The same day the pickup boy called me and said that the speakers which i have collected, i will be hand over again to me, but the guy did not return me the product. Next day another pickup boy came and said i have come to pick up the return when i said him yesterday guy had come to pick up but he has not returned me the product yet.

Later on, i raised this concern to amazon customer service, where i was assured that my refund would be credited in next working 7 business days which did not happen in any case. I tried to callback amazon multiple times but i did not get any proper answers from them. It's been more than 3 weeks i am chasing amazon as well as the 1st pickup boy to get in touch and seek for my concern to be address. The guy never picks up the call and keeps his phone switched off.

I am hereby requesting you to please intervene and look for best options or i will further sue amazon for such instance.

Order n:[protected]
Order date:- 17-sep-2019
Delivery date : 18-sep-2019
Pickup date:- 19-sep-2019

Thanks
Bablu

I received the above material on 3 oct 19 and same day i requested for refund and cancellation of product as it was a damage peice. Soundbar internal speaker is having problem. The date for pickup was scheduled on 4th oct bet 1 & no body turned up to pick. I waited for a day & wasted my time as i had to go out for work. Today 5th no body turned up.

Sir i want to notify you that my refund of 1650 rs has been initiated on 18/09/2019 regarding my product but refund is not credited in my account till now then i talk to amazon customer care and they told us that ur transaction has been credited on your bank so i want to my refund of 1650 immidiately and please contact me early about this complaint.

I ordered fossil watch worth approx 11800/- but i recieved a blank box no watch in the box so i complaint immediately but they told me they cant do anything they delivered right packet just tell me one thing whats my fault in this i just need the watch... Because i spent money on that. Its reallly pathetic and first time i face this really a bad service

I was order placed on 30 september, 2019-order number[protected].

Today on[protected] morning i got sms that my order will be delivered today. I got one number to contact him. I suddenly contact him and request to order my product as early as possible. He also respond me to give early delivery of my product. But now since 15:23 pm he was unable to deliver my product. I am afraid now about tempering with my product. Even i was called him so many times. But he was giving me personal reasons for late delay. Kindly reply me with my order reference.

My name is hemanth kumar k r and i had ordered a product of rs.1699/-potronics sound drum in amazon on 29/09/2019 & i returned this order due to personal reason. And on 29/09/2019 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but canara bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected].

Amount not credited to my account even after complaining amazon about it
Refund reference number-#[protected]
Refunded date -30/9/2019
Amount to be refunded-rs.949.00
After several calls they are either complaining on the bank as not refunded the amount we have already refunded the amount, if i call the bank customer care no they are telling we have no access to the track the reference no and are asking me to go to the home branch, but the home branch people are telling that you should contact the customercare number. So no one is responding regarding this issue.
Hence kindly see to it the issue gets resolved

I order oneplus 7t mobile handset from amazon on date 30-sept-2019, i paid the all amount through debit card, but on the date of delivery, delivery boy cancel my product without informing me. So i request you please delivery my product immediately. Order no.#[protected] & my contact no. [protected]. I need my parcel urgent, i request you please be strict on your delivery boy. Thank you

I had ordered a combo of amazon echo dot, wipro smart bulb & a fire tv stick from amazon during their great indian festival. I have received both echo dot and smart bulb in proper condition but not the fire tv stick. Amazon has said that according to their enquiry, the product has been delivered. At the time of delivery they did not take our signature or anything to verify the delivery.

Hello,
I had ordered an item from amazon of which i had paid via amazon upi and after cancellation i didn't get my refund back. And on the second part the customer care numbers which are provided by amazon.in are not accurate, you can't get any help regarding your refunds.
They don't entertain the refunding customers. I tried contacting their helpline numbers and didn't get any help from them. Then i also visited thier chat section there too i didn't get any help. It tooked half and hour and there also no customer care executive attended my query.
Seems like they just trying to fool innocent people by this policy they are looting people's fund. By not returning them back to the customers after the cancellation.

[protected]
[protected]
[protected]
[protected]

All the above numbers are of no use. Only computerized activities were there. No manual executive talks there.

It's a request to you that please help me in clearing my query regarding my refund of 999 inr.

Looking forward to hear from you.

I had placed an order for a philips trimmer (Id[protected]) which was to be delivered on 2nd october. Since the past 3 days, i have been taken for a joy ride by your delivery boys who don't pick up the calls. Thrice they claimed to have "attempted delivery" (Once even at 11.14pm, screen shot attached)
After calling the customer helpline number over 10 times (Have all the call recordings) and messaging them constantly over the last 3 days (Check the message log) and also registering a complaint yesterday, i was told by the delivery agent today that " main busy hoon, kal karunga delivery". (Recording available). When i called customer service, i was told the parcel is being returned because i refused. Wth!
Since the past three days, i am calling and messaging like an #. I am a surgeon and yet i remove time. I am travelling abroad for 20 days on monday which is why i needed the trimmer.
1) why was a lied to that the delivery was attempted when no one came? (Multiple calls and messages from your end i have received apologising for the same)
2) who the hell authorised to return the product? (Can't be me, since i am still writing this)
3) if i have to reorder the prices have gone up. Will you guys pay me the difference?
4) most importantly i have to travel on monday for which i needed the product. Had you guys said we are not capable of product delivery earlier, i could have bought the product from flipkart at the same price.
Not only have you guys wasted my time and energy, you have treated me like # and made me feel like a beggar who has been given freebies.
Is that how you treat customers? Your attitude towards your customers is pathetic. Do you take your customers for granted?
I hope i get a solution to this failing which i'll have to go the legal for since you have cheated me, lied to me, wasted my time and energy and caused me mental agony.
Awaiting your early response.
Thanking you.

Yours sincerely,
Dr ankit bhupatkar.

Item: ezip m3 intelligence bluetooth health wrist smart band watch (Black)
Quantity: 1
Asin: b07mk59zz9
Reason for refund: item not received

Here's the breakdown of your refund:

Item refund: rs.275.00
Shipping refund: rs.40.00

Your refund is being credited as follows:

Visa credit card [ending with 8985]: rs.311.00
Gc: rs.4.00

I ordered pantry items. I got a message that the delivery is scheduled for today. I waited patiently but nobody cam and there was no communication from delivery agent either. The agent directly submitted report that the order is rejected by buyer. The order was cancelled. It was a prepaid order.
The next day when i opened amazon app i found the order cancelled because it was rejected by me on delivery. But the fact is that nobody came to my home and nobody called me for any thing related to this delivery.

I had ordered an i phone x r 128 gb on 28th september, the first day of great indian festival sale at a very attractive price. The delivery boy visited my house when i was not at home. I asked him to visit again to which he agreed. However, on the same day the order was cancelled. I contacted amazon customer care numerous times since then and at i was told that the delivery will be made again or wait for a day to get the issue resolved. Later the customer care started asking me reorder it at higher price. The amazon didn't allowed even a negetive feedback regai this incident. I have heard that the same thing has happened with several people.

I have ordered an item with orderid (Order #[protected] on sep 29th and it was showing as will be delivered by oct 4th but status was still showing as ordered only
I was continuosly following up with amazon customer care from past 3 three days and they assured that it will delivered on time as expected i. E., oct 4th
But today its showing as arriving 7 oct - 14 oct and later now its showing as oct 14th
As per amazon order status it should be delivered to me today (Oct 4th) but as of suddenly changing the status that too after 5 days of ordered date and that ordered from amazon prime is really frustrating

Purchased quick heal antivirus for 2 pcs on amazon and it showed delivery in 3 days.. On the evening of delivery i called up the delivery agent and asked him for time of delivery to which he said by 830.. I[censored] see the screenshot it shows item delivered but the item wasnt delivered at all. And yet the status shows delivered.. And signed by person when the delivery wasnt even made to the home.. I cant believe the guts they have to even put signed by the person whem the delivery wasmt made.. And whn i called up amazon they said the delivery guys scanned the wrong product and put delivered.. But if the scan was wrong how the hell do u put "signed by" when nobody with that name signed for it.. Absolutely absurd..

I have ordered apple xr 64 gb on 28th september, 2019 order #[protected]. But delivery boy said the order cannot scanned now and it can be damaged, delivery boy takes back the product with him. I get message that my refund has been initiated because damaged product. I want replacement of product rather then refund. Its not my fault if my product is damaged on the way. I just want replacement otherwise its loss for me, i pay for product not for refund.

My name is sultan urooj, i had ordered a havells bt5151c li-ion cord and cordless beard trimmer without adaptor (Black & red) sold by: cloudtail india of r. S 749.in amazon on 29/9/2019.

Order #[protected] /at this address : sultan urooj alias chunmun, 4c/3 (Near ahmad memorial school) nihal pur, prayagraj (Allahabad), uttar pradesh 211016, india, phone number: ‪[protected]‬, delivery date was 4/10/2019

But matter of sorrow is that on 4/10/2019 at 7 pm i received amazon delivery boy call by this no [protected]. He asked my exact location i explained him my location, he then told me that he would deliver at 8 pm but now i have not receive my consignment and on amazon site it is being shown, as a delivered one at 8.0 7 pm, tracking id:[protected].

Sir please address this issue and get me my consignment (Havells trimmer)

I order "becom usb 2.0 type a male to type a male cable (1.5m - 4.5 foot - 150cm) (Black)" it supposed to delivered today. It has been received nearest deliver hub on today morning 6 am and it was out of delivery at 6:58 am but the delivery agent didn't called and now the item has been showing as "item marked as rejected by you - returning to the seller."the delivery agent not attempted to deliver item but it is returning to seller. It is shame to the amazon. I will not buy any product in amazon and same will inform to my friends.

Order#[protected]
Tracking id:[protected]
Ordered on 30 september 2019

I book samsung galaxy m30 on 1st oct 2019 on amazon india. As per amazon product will deliver on 3rd oct but not delivered at same has been rescheduled on 4th oct 2019. Received a message with amazon agent contact and pin. Trying to call agent but he is not responding the call from last 3 hrs. Required strict action against amazon and its delivery agents. Looking for best resolution.