Amazon India Complaints & Reviews

Ordered Ceiling Fan from Amazon on 30th September, On 2th October it shows as delivered, while it wasn't delivered at all. Now Amazon india is Not even bother to look into this from 15 days i am waiting for the simple fan. Neither they are giving me my refunded money, nor they are giving me new product. Their Customer Care is So Pathetic. Least idea about any matter.

Kindly Help me Recover my money.

ORDER #[protected]
ORDER PLACED
3 October 2019

Redmi 7

(Eclipse Black, 2GB RAM, SD 632, 32GB Storage, 4000mAH Battery)

Given order done on 3rd Oct2019 for REDMI7 mobile which order not deliver on time and status show as dispatch in amazon app
Due to poor delivery service i still not get my order on time, and customer service still check and replay, it will deliver on 10th Oct-2019,

On amazon [protected]-1965943 dt 30 sep19 not yet delivered
But mention payrty not available i have given 2 phone no but delivarppear y staff never contacted me it ppey ar to me delivary staff trying to evade please lok into
Delivary at hyrerabad malkajgiri 500047
Tracking i d[protected]
b kesavarao retd railway engineer

Hi,

So i ordered this phone samsung m30 (Order #[protected] and received the same on 2nd oct. This was a gift which i bought for one of my friend on her birthday.

That is when the problem started :
1. The phone was restarting again and again so, i tried entering a replacement request.
2. As per the procedure i was supposed to contact tech team and they were supposed to schedule a technical inspection.
3. I did my part and asked for a quick inspection, and the person told me he can arrange one for 3rd oct. But when he sent me the link there was no slot available for 3rd so i had to choose one on 4th.
4. On 4th when i called the inspection guy, he said he will not be coming and the company will reschedule the inspection date.
5. On 5th the person visited and did the inspection, but even after his go ahead no replacement was raised.
6. I had to call the customer services 4 times in a row just to get the replacement in place.
7. The customer service person that i talked with on 5th gave me an eta of 1 day, but no confirmation was release for me.
8. I called the customer services again on 6th and then the email and replacement order was sent my way.
9. I was told by the person that i talked with on 6th that it will be a hand-to-hand replacement. But, when i contacted the service center again today 8th oct, the person told me that this is not hand-to-hand replacement and i will have to return the product on 10th and after that only they will provide me on an eta on the replacement order.

I know how difficult it is to handle the replacement requests but it cost me a lot. Just imagine if you give someone a birthday gift on 2nd and the same is not working. You are following up again and again and you are getting "a whole new response" every time from the customer care. Every new response was in conflict with the old one.

I need someone to please take action here and get me this issue resolved as soon as possible. Its been really a very bad experience for me.

Also, i would like to know how will the amazon india can improvise on this, just so that it won't ruin someone else's birthday.

Thanks & regards,
Arun kumar

The late s supplied are different from the pictures shown . The colours are dull and not suitable for the dark coloured doors as shown in the picture. I have ordered for two numbers but the packet contains only one though I have paid for two items. I have also another 3 numbers of the same item. Though I have received the package I have not opened it, as the I am not satisfied with I have received through my first order for two items. I request amazon to cancel the two orders, one containing two items and the other for three items, take back the items and refund me the money to my credit card account.

SOMA SHARATH CHANDRA KUMAR
MAIL: [protected]@yahoo.com
Mobile:[protected]

I ordered one pair of Woodland Boat Shoes on 06/08/19, bearing Order #[protected] and costed Rs.1997/- (Rs. one thousand nine hundred and ninety seven only). The order was delivered on on 13/08/19, butt with one and half months pasting got detached.

I have purchased lamy safari 17[censored]mbra fountain pen with ink converter - fine nib, charcoal in amazon later i cancelled they this reference number: 887630 for refund, its been 1 month i waiting to get my amount back, kindly help me with this issue. I directly contacted my home branch even they said i didn't receive my amount back and get this details for amazon, they helped me to contact this website. Please help with this issue

I have placed an order for Rs. 40000/- firstly they delayed my order and when i call to delivery boy he havent picked the call. i called him more than 50 times since morning 8:40 AM. He picked the call at night 9 PM as he is playing dandiya and ask me to call amazon.

After that Amazon says that we are offline for the day so we will deliver the product tomorrow.

And on next day i received the product missing, then i again i talked to customer care and had conversation with them more than 2 hours. After shouting they placed a replacement order and then again i received the complete product but again new issue found, product battery is not working well.

As according to reviews and videos, battery have a backup of minimum 10-13 hours a day, but in my product its only 5-6 hours after full charge.

And when again i asked amazon to return my product and refund me than they said the issue has been handled by special team so we will arrange a call back.

Then i said ok arrange a call, now see wht they have done.

1. Connected a call and put me on hold for 20 minutes.
2. After that they said again arranging a call, then i said ok do again, but the same.
They again put me on hold for 11 minutes.

I asked on chat what is this, then they said they cant take any action as concern team will have to look into this and we cant take any action.

They inderctly forces me to go for a legal action.

This is not the first time i faces the issues. Most of the time amazon treats customers as FOOL.

EIther refund my full amount or i will file a complaint in Consumer court.

Its really ashmed of the people who are working with amazon, they do not have customer services ability to handle a case.. I havw order a phone, they promised me the phone will be delivered by 5th october, somehow they sent message it is coming one day prior but then after this i havent received any update. From past 4 days i am asking for help, they only stated that the phone will be placed by eod or deleiver agent will contact you in next 2 hours. I tried to communicate with manager and they hang up on me.

I want to know why this much worst support team?
1. Why the product was attempt to delieved 1 day prior without information, and also updated you attempt to connext me which is not true and then no second attempt till now?
2. Why fake promises?
3. Do you ever think with a requestor prospective? Why and when we order the product? Dont you think requstor also consider day date time and place.
Due to application fault i was not able to place the order from prime.. And till now prime membership is promising to deliever the order in next 2 hours?.. Then why cant already placed order can be expedite???
3. Prompting to pay more 80 rs to deliver the order faster.. Why???
4. This is staright partiality between the prime memebership and normal, i have 2 accounts and looking at difference.

For your info.. Flipkart do better delivery services than you.. All orders are placed on date, before date and delay also.

I am here connecting with you 3 times in day and still no resolution.

Worst management is disconnected call in my face.

Worst experience, my money arr stuck, my scheduel has been disturbed.

Suggest never shop expensive things from amazon

Order#[protected]

I have seen the offer in the app and recharged with 100 rupees did not get my amount 50 cashback

Amazon 50% cashback: valid till 2pm 17th sep!
September 17, 2019 / no comments
Amazon cashback offer
Amazon is offering 50% cashback up to rs. 50 on all recharges and bill payments. So if you were going to recharge your jio number someday soon recharge it now to avail the offer as it will expire at 2pm today.

How to get 50% cash back:
Open the amazon shopping app
Go to amazon pay section
Now recharge or pay bills and get the cashback.
1) what is the offer?

Limited period offer - get 50% cashback up to rs.50 on your recharge/bill payment during the offer period on amazon.in.

This offer can only be availed by the customer once during the offer period. This offer is applicable only for customers who see this offer.

What is the offer period?
September 17th 8 am to september 17th 2 pm

I have got the product on 3rd oct 2019, still now i am unable to use this product due to technical problems with dish network, for this i have requested amazon for refund my money you people told that it is seller product and need to contact but still now nor seller nor amazon is ready to resolve my issue nor refund my money.
Dd channels which are free of cost as per trai even this also i am unable to see through dish tv.
If you people want my money no problem i will give but dont cheat customer from either side that this is seller product we cant do anything, more ever my calls also disconnecting while approaching amazon.

Order details
Ordered on 29 september 2019 order#[protected]

Kiran kumar
Hr. [protected]@gmail.com
[protected]

I ordered one product on[protected] amazon orderid[protected]), product supposed to delivered as per tracking details (Tracking i'd:[protected]-2019 that day not receive the any phone calls, but got message as per customer request product delivery delayed. Then next day also i got the message out for delivery[protected] i am not received any calls reg delivery, eve i got same message as per customer request delivery delayed. From this incident, amazon fooling the customers, update fake tracking details.
Now showing it will arrive thursday[protected].
Last 3 years i have the trust aboutamazon delivery, but now i loosethe trust against amazon,

I order a cctv camera and was not delivered on the delivery date and falsely updated the status as customer was not at home
However i have the call recording if the delivery guy saying he will not deliver today
No intimation was provided and customer service sucks
Executive bhargav and his reporting manager misbehaved and no resolution was provided

To check the order, [protected]@gmail.com

I have ordered the Sanyo 1.5 Ton 3 Star Inverter Split AC (Copper, SI/SO-15T3SCIA, White) on 29 September 2019. Order number[protected]. this item should be delivered on 5 October 2019. but still, now there is no update for us. but on the amazon page, it is showing they tried to delivery it on 5 October, but I didn't get any call or message regarding this product. I want to know where my product is if it is the nearby location in the delivery center we can pick up the product by providing id proofs.

I ordered samsung galaxy m30s on 29/09/2019. The item was out for delivery on 3/10/2019. But still today (07/12019) i did not receive my product. I contacted customer care more than 20 times. But no use. I ordered this mobile for exchange. Amazon is delivering daily two times in my apartment. I asked both the shift guy. The response is negetive. One of the guy even told they are not accepting and avoiding the item which is on exchange because it is time consuming. Now what is the solution. This is total mismanagement by amazon india. I am very much disappointed since you are holding my money. By this way u are making money and become world no 1.. This how you are looting people.

Wednesday 7 th october delivery boy reached my @ 9;15 am without any prior call as the order was cod he asked me cash to which i denied so he gave me a bar code for vpa i did the payment of 929 through vpa than he asked me for 100 rupees i asked why he ran away with the parcel and said payor i won't deliver the parcel, what the hell is the problem you took the payment and not delivering the parcel isnt it a fraud, not expected such things from amazon kindly refund my payments, i am sorry i used amazon and thanks for canceling all of my order placed, will never use amazon ever again kindly refund my payments

Sir, i ordered 2t-shirts of rupees 598 from amazon and i could not receive the order due to some reason but i already paid them 598 through online phonpe app upi... I talk to the amazon they said that they have already initiated my refund by 2nd of october but haven't received my refund yet..
So please sir try to solve my problem as soon as possible.
Thank you

We ordered vide order number[protected] on[protected] a product with specification xiaomi mi m3 smart fitness waterproof wrist band with activity tracker/heart rate sensor/notification call alert/weather forecast and compatible for all androids and ios phone/tablet (Black) but received wrong product as m4 smart bracelet o[censored]nknown manufacturer.

I had ordered 2 devices and i have received neither of the of items were actually delivered to me. I contacted customer service and they said it's delivered and they can't do anything, whereas i never received a call to confirm or anything before the delivery was made. I simply recieved a mail saying the order was delivered and that's it. Please help me as i spent a lot of money and i need it for my college.

I have ordered a micromax tv which was scheduled to deliver to mumbai by 6th oct. But on 6 th some one called and his network is not fdeasible and we tried back. He said product will be delivered tomorrow. Next day i got some agent sms number which i called he said iam on leave call my supervisor. We tried his number and said in 5 min we will get back to you. Later i got a mail form amazon your delivery is cancelled will initiate a refund. Wihile check with online in orders mention member is not acceptedthe package we will process the refund. When i try to call the contact center they mention refund is not initiated we will escalate to high authority and will get back in 24 hrs.
I have experienced the worst situation with amazon. When i ask for the cc agent who cancel my order they don't have any info in system.

Very pathetic delivery process for amazon