Amazon India Complaints & Reviews

Order id: order #[protected]
Problem:
I bought oneplus 7 phone from business account on amazon.in. During order i gave billing address as company address and shipping address as residential address which an be seen in order summary (Can be seen in attachment).
But when the mobile was delivered, the invoice generated has a fault.in invoice, the shipping address was but in billing address.
When i chat the customer care employee about this issue they said that it is their policy for changing the shipping address into billing address. But what has happened with me was opposite and when i told him that then they said that is their policy for this also. Then doesn't the policy of amazon business is in contradiction.

Resolution: provide the invoice with proper billing, i. E. With the billing address which was stated which is our company's address. Billing address should be the company address only as business address is fixed and all the order placed from that account is for that business. And check the policy of amazon business account of such contradicting policies.

I had ordered base variant of samsung galaxy m 30 s 4 gb, 64 gb opal black phone, instead of getting the phone i got a soap out of the box.
Please investigate the matter deeply and provide me the phone i ordered i. E. Samsung galaxy m 30 s 4 gb 64 gb variant.
All other details are also given below
Order date : 28 september 2019
Order #[protected]
Order total : rs 12, 599.10 (1 item)
Delivered time : 12:15 pm monday, 30 september 2019,
Sector-44 gurugram, in.

I purchased a allen cooper safety shoes from amazon india. Product was deliver to on dated 30/09/2019. When i opened the parcel after coming back to home from office, i found the shoes was used before and also i found a bill from the box which was previously generated on name of ajay upadhyay from bihar. Amazon was selling used product to me. I have taken the photos of the shoes.
My amazon order no[protected]
Previous delivered order no[protected]

I am using amzon.in subscription on 20th may 2019 and it is annually 999 rs only. All my cards are only available with www.amazon.in account.

But amazon.com enrolled me into any amazon.com prime membership;

However my credit card were charged for the monthly fee. I have discovered that they were enrolled when i have received my credit card statements and noticed

The fee. This happening to repeatedly, necessitating the deletion of my saved credit card information from amazon.in's system.
Some of amazon.com customers' experiences of these purported deceptive practices include:

I did not agree to a membership nor did i have any idea, i would be enrolled.

How can amazon do this? This is fraud!

So far, they charged my 12.99 usd for three times. I am lawful right to ask the refund.. Please refund my 38.97 usd.

I was so excited about the amazon big billion festival sale. I bought the amazon prime for the fast and comfortable delivery of my shopping products.

This is the worse mistake i have ever done.

I ordered a samsung phone and 1 blazer. On saturday 28th sep 2019.
They have informed that they will deliver both the products on sunday. I was so happy, because i wanted to gift that phone to my sister on her birthday which was on sunday. But your so-called amazon facility ruined the entire my plan and the moment. Your delivery guy didn't call me neither came on my doorstep to deliver that phone. Because i was at home all day. And suddenly i got a text that the guy attempted the delivery. What nonsense. And got an auto call from the amazon regarding the same and she stated that the next delivery attempt will be done in next 24 to 48 hrs. So pathetic

You guys have no business ethics. Worse customer service. I am going to file a complaint in consumer forum. Regarding the same. You lied to us, fake commitment, false advertisement. Etc

Jbl endurance dive waterproof wireless in-ear sport headphones with built-in mp3 player (Black) this product missing wireless in - ear sport headphones only one lead in box and customer care not support me and deliver boy not come my house to return product so please slove this case and customer care not help me. I am last two day calling but not respone

On 29/09/2019. I order a product by amazon which show dilevry on 30 sept on delivery day the send me a msg that your order is cancel by you.. It is the most embarrassing movement for the whole company than i call customer care the said the don't have any idea about the issue call delivery agent. The delivery agent told ruduly that he not bring the order today

I am student of law and i did place an order of book named up judicial services with order id[protected]. I placed an order on 8 sept and the expected delivery date was 28 sept which itself is very long waiting time for a student who is preparing for civils exam.
In between approx on 17 sept i send a request toseller mk books to deliver the product little early if possible. I couldn’t received any reply. Later, i tried contacting amazon but it wasn’t possible because tracking shift was available.
As per amazon i wouldn’t received any notification neither any updates regarding my book (But when it comes to any payment or any transaction i m notified all time).
Coming on to book after waiting religiously for 20 long precious days. Yesterday 29 sept i reported this to customer care at amazon she contacted seller and noted that due to weekend they will be sending it within 24 hrs. I requested her to please send notification and try getting it delivered on sunday. She said she ll be trying as it is something very important.
Today, 30 sept after waiting long i contacted amazon myself to get notified as amazon hasn’t done it. So i called customer care who said to wait for 48 hrs. I was shocked they aren’t taking my order seriously.
Later he gave sellers contact no. When i asked her she said the product was there but now it has got over. She asked if i had contacted through mail and said-“ ma’am this is big mistake of our mail department”
I was shocked how attentively she is informing me. Later she said that they ll wait for one day and then inform whether i ll be getting it or not.
Basically for them my time my wait and waste of time of more than 1 month means nothing to them. I am student and i know the importance of that book. They have solely wasted my 28 precious days awaiting for that book. Now they r saying of delivering it by tomorrow. They are not understanding the gravity of seriousness and importance of time which i have spend to get that book.
I want forum to take action against it: this is seriously a big loss for student’s precious time.

Dear sir/madam,
I have ordered mobile nokia 6.1+, on 29 september 2019 order#[protected].
The product is shown with gst prizes and i have uploaded my gst. Inspite of paying gst for the product i don't see gst invoice available with my order.

This is complete cheating by the seller - appario business (Shown as sold by on your portal).

Can you pl. Take immidiate corrective action and send me the gst invoice, as otherwise i will have to go to consumer society and complaint against amazon.

Today morning i was delivered a parcel which costs rs379. So i gave the delivery man rs500. He failed to produce change but returned the money + gave the parcel to me saying nothing. After like 2-3 hrs he called me again and said that he has canceled the order without my knowledge. So i told him that i've already opened it but he cud either take the money or the parcel back today. He said he'd come tomorrow but i said that i won't be at home so he could come today. Then he started behaving very rudely and in an unduely bad manner.

Self ordered through amazon online for washing machine (Whirpool 7kgs fully automatic front loading washing machine fresh care 7110, inbuilt heater / b077ysj7r8/ by paying an amount of rs 24, 990 incl tax on 05.09.2019.
Order no is[protected].

However delivered the machine on 15.09.2019. While opening the washing machine for fitting, it was seen that washing machine was damaged. Immediately replied on 25.09.2019.

Hence it is requested to take away the damaged machine and redeliver suitable washing machine or return the amount.

Awaiting for your immediate reply

Purchased taj epicure membership voucher from amazon on september 11th for 15930 and that is not accepted by taj, i have points worth 90000 in my existing taj membership and as i am unable to renew membership because of this issue i am loosing that. Amazon not resolving or refunding the amount. They said they are talking to taj team but taj denies that none from amazon contacted them

I ordered iphone xr 128gb on saturday night date 28th september 2019 using emi as the payment option, i even got the confirmation call from the bank, payment was also initiated, in the application they even showed me that the order has been placed and delivery was to be on date 30th september 2019 but they cancelled my order for what i have no idea, please sir help me this.

I had purchased vazee ultralight white shoe and the refund was initiated on 20 september but still haven't gotten anything, what else to do, i had also visited and contacted that branch he also did the same.
Reference number-
[protected]
I want that money coz it's been more than 10 days, i wanna know when i'll​ get that money
Bought it from amazon

Dear sir,
I purchased reiki pyramid 5 pieces by online by rs. 1000/- (Prepaid) but they give me 2 pieces pyramidlz which cost is just rs. 400/-. Amd when i complait the customer care then they refund me only 200/- and i lost rs. 400/- till now.
Please see my facebook link about it👇

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

So, please help me about it.

Hello my name is subhadipto pal. And like other people's i also shop online from either flipkart or amazon. But this time amazon cheated on me. I have ordered a boult airbass truely wireless earpods from amazon and i got the product delivered in my shipping address but while taking the product i felt something was wrong and i also told the courier boy that it is a different product because as i show on youtube the packaging was not so small. And yes that only happened. I received the same product but packaging was different and i felt that some defect is there in the product and yes my guess was right i received a defective product and i immediately claimed a return and refund request and they accepted it and after my pickup is done it is being 6 days i have not received my refund back but it is being told that after pickup refund will be immediately initiated but it's not. And when i contacted and asked amazon about it they said me that they cannot help me in this case. I want my money back as soon as possible

Amazon had brilliantly designed their website that there is no link to log complaint to raise my refund/status. The link in our order status takes us a tour and finally diverts to the same refund status page, whereas we need to wait till the refund is made or the only option we ge is "cancel return request" this forces us to keep the same item without any refund or we won't get any refund. If amazon is that brilliant, we customers are ahead of them. We will show our brilliance.

I have faced this issue in many orders i have purchased like this from lighting deals and after that shocked to see that we getting less price in regular deals. After speaking to amazon also they are not bothering anything saying sorry or asking to forgive.

When they are really caring about there money why they are not bothering about any customers money.

Below one item is placed in amazon lighting deals 'elgi ultra perfect+ 2-litre wet grinder, white' on 28th september 2019, my order number is '[protected]'

Purchased above product when lighting deal price is 8199 rs, but after purchasing shocked by seen the regular price as 7999. Rs. So they are fooling the customers like this with lighting deals.

While i am writing this 72% of lighting deal is claimed even we are getting 200 rs less price for this product because we are trusting amazon lighting deal and buying, but they not not even caring us.

So please do not buy from amazon, especially from lighting deals.

I have transferred rs.10000 in my amazon pay balance. But the amazon is allowing to use my balance and kyc is not available in my city. Doorstep verification of amazon kyc is not available in kolhapur. Amazon is not availing yo use my money. They are telling that the account is locked. I want to use my money for buying. Otherwise transfer it to my bank account.

On 22nd september i made an order of 6 books (Please see my orders from my account) for which i received a message that 5 books will be delivered on 24th september and another one book will be delivered on 28th september. I have received a package on 24th september and the delivery boy sent me a message for online payment. I have made a payment of rs.2407/- which is for five books. The package i have received had only two books. I have called the customer care people and explained the issue, they made me to talk with some special team, they told me that it will be resolved in 5 days but later on there is no communication at all from amazon. I just need my money back or else deliver those books immediately.