Amazon India Complaints & Reviews

I have purchased Nokia 7.1 Blue 4 GB, 64 GB expandable on 25th September 2019 Order No #[protected] and already done payment of 12, 193 and expected delivery was 26th September 2019 I have received notification of product delivered on 5.42 PM on 26th September but I have not yet received my product. As checked with Customer Service Team of Amazon they assured to wait till 28 September as package is to be expected to delivered as it was not delivered on said date I again raised complaint on 28th September 2019 they said matter is under investigation team will contact you before 1st October 2019 then I received call from Customer care saying that investigation is done product is delivered but it is not delivered to me and they confirmed that re- investigation is in process till 6th October 2019.

Dear sir, I ordered Doy care Aloe Vera soaps RS 155+ delivery charges=240 in Amazon on 22 Sep 2019 order no[protected], but I got different product call Doy RS 120 + delivery charges= 240 on 29 Sep 2019, my point is They cheated me to sent different brand soap and less cost product, so I try to send return, but they said no return policy in this product, so kindly consider my case and help me thanks with regards, Salamon raju

I didn't get the order on delivery date
And the order was guaranteed delivery.
The order was supposed to deliver 1 oct the guaranted date and now they are saying it will arrive 3 oct.
Please help me
And they are ignoring me on the chat support and on the call they are still saying that you have to wait for 24 hours.
I want my order as soon as possible and today itself.
Its not my fault that it didn't arrive

I bought a hp laptop from amazon on 29 september.

Amazon product description page mentions that it has ms office lifetime edition, but contains only trial version.

Even discounting several performance related issues, this blatant suppression of facts is unethical and wrong. And the reason i decided to buy this item was that i wanted a genuine inbuilt ms office in my laptop.

This type o[censored]nethical behaviour is not expected from amazon.

I want full refund of my money.

Am an amazon customer. I cancelled a vapourizer on 20 th of september. I received a msg telling my money will be refunded shortly. But till this day i didn't get that money back in my account. I did online transaction. Today also i cancelled two products, one safari trolley bag and a college bag because, the date of delivery is too late. Totally it costs more than 4500 inr. I want to know whether i will get refunded of all the three items which i cancelled

Dear sir / madam on 28 th i purased it. As per offer
Samsung galaxy – jio double data offer – 2019” entitles you to double data if you activate samsung galaxy m40 or samsung galaxy m30s or samsung galaxy m30 or samsung galaxy m20 or samsung galaxy m10s or samsung galaxy m10 on the jio network for the first time on or after 29th september, 2019 and perform a first recharge of rs.198/- or rs.299/- jio prepaid plan on or after 29th september, 2019.
After successful recharge of rs.198/- or 299/- on an eligible device, double data voucher offering additional data equivalent to data entitlement as per the selected tariff plan will be credited in myjio app. The subscriber can avail double data voucher upon performing a recharge of rs.198/- or rs.299/- for a maximum of 12 times before 31st december, 2020.
Recharge of rs. 198.00 is successful for your jio number [protected].
Transaction id: br0003b10x9w.

But i didnt received double data voucher. Please have look into this. Also i am waiting for screen replacement and warrenty letter.

I have ordered product from amazon first it was showing delivery date as 1st october 2019 but without even attempting delivery, delivery agent marked it as delivery attempted.

I had word with customer service they told me wait till 9pm and your product will get delivered. At 9 pm i again connected with customer service and they told on 2nd october 2019 you will be first prefrence.

Today morning i got email saying redelivery attempted without even contacting or visiting my address. Now customer service saying wait till evening or tomorrow you will get delivery. They are not even sharing customer details.

It's totally frustrating and i don't understand whom to contat, where is my product.

I order mi powerbank 20000 mah on 29 october it was delivered to me by 1 october packing was tamper and re stick and i also have the photos of that when i today raise complaint they told me to wait 5 days they dont giving my money back i know after 5 days they told me we dont give you anything because this case was happend with one youtuber here i am providing link check out - https://youtu.be/IJunoo935ME

The amazon try to cheat me by add wait in the packet so this change my thinking i request to all the buyers dont do shopping because they do fraud with u also go offline and buy secure thing here is my tracking id you can check on bluedart-[protected] now i am hoing file case in consumer forum which was recently updated on 2nd september 2019 to get amount back legally so be alert🔥🔥🔥

I'm nadeem
Last night i have a ordered a digital product asus zenphone 5z which was a renewed product it's showing offer price around 14999, so i ordered it at the time of payment it's debited 16789 why?
It's 1700 for delivery charges.
So morning same product i checked you only see the price which it's showing on the payment page.
Check the screen shot.

First time happened like this in amazon. Making frauds by showing price list.

Aapne mera account close kar diya hai aur mera account pe mi A3 ka phone book Kiya h jo 3oct ko dilever Higa or kal ki date me muje phone ki jarurat h
Sir my mobile number is[protected]
[protected]@gmail.com
Address-363, parvat puri pink City restaurant golimar garden Amer road Jaipur Rajasthan
Pin-302002
I have emergency.
Understand me sir please
Solve my problem please hurry up
Please contact me.

28th September I have ordered the mobile from Amazon, am Amazon prime member so they mentioned the guaranteed delivery date as 30th September.

I have mentioned delivery location as my office address, office working hours as 9 to 6pm

When 30th September my other order arrived in the same address early but I have ordered mobile not yet have received so I waited for it
After my office working hours.

Near 8pm no one contacted me so I have left the office without received, but 9pm after delivery contacted me and I told him it's my office address I have waited for you I tried calling you but always it's your number busy.

Then 1 October the same thing so many times I have contacted delivery boy he is not attempting my call and not answering

And also I waited for him after my office hours overed 7pm not yet received any call from him after leaving office he contacted me am said I leaved office and near to my home but asked me to back to office and get it the package but my home to office 18km distance how is it possible to again back to office if I back it's wasting money for everything prime member ship, petrol, and my time.

Thanks for your fake promise
Amazon

Like to name your membership as Amazon Fakeship

Just eating money

I have a urgent order of my phone, which my friend has ordered for me and give my contact details as receiver. I received a call from delivery guy on said time however due to some emergency i was not available at mentioned address and since it was an exchange deal i could't ask anyone to pick it on my behalf.
Now i spoke to delivery guy and informed him about my situation, he agreed to deliver the product next day however i still recieved no of calls from amazon/amazon delivery (Not sure) to recieve the package and since i has some personal issues i answered only two to deliver it next day.
Now today i am waiting since morning and didnt receive a single text for my product.
Very surprising is customer care people is not at all helping and informed. All they sayng is product will get deliver like some memorized lines.
Even i am aware that product will get deliver, question is when and in a sitaution when some is escalating the problem dont amazon has some process setup to communicate the urgency. I am not asking any vip treatment, all i am asking is urgency of situation where i ordered a phone on exchange deal and since amazon delivery has assured me that they will deliver me the phone on agreed time, i have reset my current phone and waiting for them to deliver my new one. I am a it employee and smarthphone is kind of neccessary requirement for me.

Order #[protected]
Email id (From which order has been placed) - bablu. [protected]@hotmail.com

Please escalate the issue as this is not first time when the service of amazon delivery in gurgaon was poor

I have order "citra frosted big bulb lights, 20led 10m, plastic frosted globe fairy string lights bulb, indoor outdoor diwali decorative lights/lighting, 240v, plug" on the date of "26 september 2019".

Quantity 3

They sent me only one after 2 days

When i call them they said the second package will come soon but no update.

And i paid for 3 package.

I have attach the invoice please solve it asap.

Thanks
Regards
Sandeep goswami
+91 [protected]

My product was musclepharm wreckage preworkout.
As soon as i recieved the product from amazon i opened it it was supposed to be powder but it was all exposed to moisture somewhere in their warehouse and transportation.
So i contacted amazon as this product was not returnable and they told be that i should contact the manufacturer and if they wont help then i should contact back to amazon.
I contacted musclepharm and they told me that amazon has a return policy and i should just return the product, so i told then that this product is non returnable and musclepharm told me that they cannot do anything in this regard as all products are packed in secure environment and that this is not their mistake.
I contacted back amazon and told then this and they said that they will investigate the issue and reach me back with a solution after 5 days.
I called on the 5th day and the customer service agent from amazon india said that they will give me a refund because i recieved a damaged product and it is non returnable and that i should contact them again the next day.
So i contacted them again the next day and my call was then transferred to the specialist team and they told me that the product was delivered to me in the right condition and their was nothing wrong with it as they have checked and sent the product and that they can’t help me.
How could they know if the product wasnt all clumps inside the box as it was sealed when i recieved it.
When kept in moist conditions protein supplement powder tend to stick together so why should i bare something that is not my fault.
Its been almost one month now since i am contacting amazon and they have failed to help me.
Please help on this issue

Product cost: ₹2999
Order no.[protected]

Order id: order #[protected]
Problem:
I bought oneplus 7 phone from business account on amazon.in. During order i gave billing address as company address and shipping address as residential address which an be seen in order summary (Can be seen in attachment).
But when the mobile was delivered, the invoice generated has a fault.in invoice, the shipping address was but in billing address.
When i chat the customer care employee about this issue they said that it is their policy for changing the shipping address into billing address. But what has happened with me was opposite and when i told him that then they said that is their policy for this also. Then doesn't the policy of amazon business is in contradiction.

Resolution: provide the invoice with proper billing, i. E. With the billing address which was stated which is our company's address. Billing address should be the company address only as business address is fixed and all the order placed from that account is for that business. And check the policy of amazon business account of such contradicting policies.

I had ordered base variant of samsung galaxy m 30 s 4 gb, 64 gb opal black phone, instead of getting the phone i got a soap out of the box.
Please investigate the matter deeply and provide me the phone i ordered i. E. Samsung galaxy m 30 s 4 gb 64 gb variant.
All other details are also given below
Order date : 28 september 2019
Order #[protected]
Order total : rs 12, 599.10 (1 item)
Delivered time : 12:15 pm monday, 30 september 2019,
Sector-44 gurugram, in.

I purchased a allen cooper safety shoes from amazon india. Product was deliver to on dated 30/09/2019. When i opened the parcel after coming back to home from office, i found the shoes was used before and also i found a bill from the box which was previously generated on name of ajay upadhyay from bihar. Amazon was selling used product to me. I have taken the photos of the shoes.
My amazon order no[protected]
Previous delivered order no[protected]

I am using amzon.in subscription on 20th may 2019 and it is annually 999 rs only. All my cards are only available with www.amazon.in account.

But amazon.com enrolled me into any amazon.com prime membership;

However my credit card were charged for the monthly fee. I have discovered that they were enrolled when i have received my credit card statements and noticed

The fee. This happening to repeatedly, necessitating the deletion of my saved credit card information from amazon.in's system.
Some of amazon.com customers' experiences of these purported deceptive practices include:

I did not agree to a membership nor did i have any idea, i would be enrolled.

How can amazon do this? This is fraud!

So far, they charged my 12.99 usd for three times. I am lawful right to ask the refund.. Please refund my 38.97 usd.

I was so excited about the amazon big billion festival sale. I bought the amazon prime for the fast and comfortable delivery of my shopping products.

This is the worse mistake i have ever done.

I ordered a samsung phone and 1 blazer. On saturday 28th sep 2019.
They have informed that they will deliver both the products on sunday. I was so happy, because i wanted to gift that phone to my sister on her birthday which was on sunday. But your so-called amazon facility ruined the entire my plan and the moment. Your delivery guy didn't call me neither came on my doorstep to deliver that phone. Because i was at home all day. And suddenly i got a text that the guy attempted the delivery. What nonsense. And got an auto call from the amazon regarding the same and she stated that the next delivery attempt will be done in next 24 to 48 hrs. So pathetic

You guys have no business ethics. Worse customer service. I am going to file a complaint in consumer forum. Regarding the same. You lied to us, fake commitment, false advertisement. Etc

Jbl endurance dive waterproof wireless in-ear sport headphones with built-in mp3 player (Black) this product missing wireless in - ear sport headphones only one lead in box and customer care not support me and deliver boy not come my house to return product so please slove this case and customer care not help me. I am last two day calling but not respone