Amazon India Complaints & Reviews

I had placed an order for a philips trimmer (Id[protected]) which was to be delivered on 2nd october. Since the past 3 days, i have been taken for a joy ride by your delivery boys who don't pick up the calls. Thrice they claimed to have "attempted delivery" (Once even at 11.14pm, screen shot attached)
After calling the customer helpline number over 10 times (Have all the call recordings) and messaging them constantly over the last 3 days (Check the message log) and also registering a complaint yesterday, i was told by the delivery agent today that " main busy hoon, kal karunga delivery". (Recording available). When i called customer service, i was told the parcel is being returned because i refused. Wth!
Since the past three days, i am calling and messaging like an #. I am a surgeon and yet i remove time. I am travelling abroad for 20 days on monday which is why i needed the trimmer.
1) why was a lied to that the delivery was attempted when no one came? (Multiple calls and messages from your end i have received apologising for the same)
2) who the hell authorised to return the product? (Can't be me, since i am still writing this)
3) if i have to reorder the prices have gone up. Will you guys pay me the difference?
4) most importantly i have to travel on monday for which i needed the product. Had you guys said we are not capable of product delivery earlier, i could have bought the product from flipkart at the same price.
Not only have you guys wasted my time and energy, you have treated me like # and made me feel like a beggar who has been given freebies.
Is that how you treat customers? Your attitude towards your customers is pathetic. Do you take your customers for granted?
I hope i get a solution to this failing which i'll have to go the legal for since you have cheated me, lied to me, wasted my time and energy and caused me mental agony.
Awaiting your early response.
Thanking you.

Yours sincerely,
Dr ankit bhupatkar.

Item: ezip m3 intelligence bluetooth health wrist smart band watch (Black)
Quantity: 1
Asin: b07mk59zz9
Reason for refund: item not received

Here's the breakdown of your refund:

Item refund: rs.275.00
Shipping refund: rs.40.00

Your refund is being credited as follows:

Visa credit card [ending with 8985]: rs.311.00
Gc: rs.4.00

I ordered pantry items. I got a message that the delivery is scheduled for today. I waited patiently but nobody cam and there was no communication from delivery agent either. The agent directly submitted report that the order is rejected by buyer. The order was cancelled. It was a prepaid order.
The next day when i opened amazon app i found the order cancelled because it was rejected by me on delivery. But the fact is that nobody came to my home and nobody called me for any thing related to this delivery.

I had ordered an i phone x r 128 gb on 28th september, the first day of great indian festival sale at a very attractive price. The delivery boy visited my house when i was not at home. I asked him to visit again to which he agreed. However, on the same day the order was cancelled. I contacted amazon customer care numerous times since then and at i was told that the delivery will be made again or wait for a day to get the issue resolved. Later the customer care started asking me reorder it at higher price. The amazon didn't allowed even a negetive feedback regai this incident. I have heard that the same thing has happened with several people.

I have ordered an item with orderid (Order #[protected] on sep 29th and it was showing as will be delivered by oct 4th but status was still showing as ordered only
I was continuosly following up with amazon customer care from past 3 three days and they assured that it will delivered on time as expected i. E., oct 4th
But today its showing as arriving 7 oct - 14 oct and later now its showing as oct 14th
As per amazon order status it should be delivered to me today (Oct 4th) but as of suddenly changing the status that too after 5 days of ordered date and that ordered from amazon prime is really frustrating

Purchased quick heal antivirus for 2 pcs on amazon and it showed delivery in 3 days.. On the evening of delivery i called up the delivery agent and asked him for time of delivery to which he said by 830.. I[censored] see the screenshot it shows item delivered but the item wasnt delivered at all. And yet the status shows delivered.. And signed by person when the delivery wasnt even made to the home.. I cant believe the guts they have to even put signed by the person whem the delivery wasmt made.. And whn i called up amazon they said the delivery guys scanned the wrong product and put delivered.. But if the scan was wrong how the hell do u put "signed by" when nobody with that name signed for it.. Absolutely absurd..

I have ordered apple xr 64 gb on 28th september, 2019 order #[protected]. But delivery boy said the order cannot scanned now and it can be damaged, delivery boy takes back the product with him. I get message that my refund has been initiated because damaged product. I want replacement of product rather then refund. Its not my fault if my product is damaged on the way. I just want replacement otherwise its loss for me, i pay for product not for refund.

My name is sultan urooj, i had ordered a havells bt5151c li-ion cord and cordless beard trimmer without adaptor (Black & red) sold by: cloudtail india of r. S 749.in amazon on 29/9/2019.

Order #[protected] /at this address : sultan urooj alias chunmun, 4c/3 (Near ahmad memorial school) nihal pur, prayagraj (Allahabad), uttar pradesh 211016, india, phone number: ‪[protected]‬, delivery date was 4/10/2019

But matter of sorrow is that on 4/10/2019 at 7 pm i received amazon delivery boy call by this no [protected]. He asked my exact location i explained him my location, he then told me that he would deliver at 8 pm but now i have not receive my consignment and on amazon site it is being shown, as a delivered one at 8.0 7 pm, tracking id:[protected].

Sir please address this issue and get me my consignment (Havells trimmer)

I order "becom usb 2.0 type a male to type a male cable (1.5m - 4.5 foot - 150cm) (Black)" it supposed to delivered today. It has been received nearest deliver hub on today morning 6 am and it was out of delivery at 6:58 am but the delivery agent didn't called and now the item has been showing as "item marked as rejected by you - returning to the seller."the delivery agent not attempted to deliver item but it is returning to seller. It is shame to the amazon. I will not buy any product in amazon and same will inform to my friends.

Order#[protected]
Tracking id:[protected]
Ordered on 30 september 2019

I book samsung galaxy m30 on 1st oct 2019 on amazon india. As per amazon product will deliver on 3rd oct but not delivered at same has been rescheduled on 4th oct 2019. Received a message with amazon agent contact and pin. Trying to call agent but he is not responding the call from last 3 hrs. Required strict action against amazon and its delivery agents. Looking for best resolution.

This has happened to me for the fourth time now... Despite being a prime member i am not receiving the products the next day for all the orders i make with a guaranteed delivery of next day...

So i ordered the product on 3rd of oct with a guaranteed delivery of 4th but haven't received it. When contacted the customer support they said that it will be delivered by 10th...
Now if i paid for the prime and they are not delivering in time should not they be penalized and i be compensated?
Please help... Order number is[protected]
Thanks,
Deb

I have ordered two products from same id on 30.09.2019, and i have received one product, karcher vacuum cleaner on given time, and for philips product till date i am getting only delays and new dates only, and without any information and calls, all times customer care people are giving me new stories only, i want same product any how condition, always from customer care persons i am listinig new stories, some says coz of couriers services to your area, then how i get vacumm cleaner, i have not cancelled the order and i am going to file fir against amazon.

I ordered honor band and cancelled it due to personal problem with order id[protected] and i paid 2299 (Amazon pay 30rs + amazon upi 2269) on 29th september 2019
I received 30rs from amazon pay but, 5 days are successfully completed but not yet received my 2269rs from your side... Can u please help me
Bank is saying it's 3rd party application we can't help please contact amazon.
It's emergency plzz plzz... Resolve it asap.

I have ordered a mobile, but they ordered a different mobile, and your team said that delivered ordered is right. No one is coming for investing, and without investigation they confirm it.
We have recorded videos and images, which has recorded at the time of opening the order.
no one is supporting from amazon.

Am buy ptron bluetooth headphone but i got defective one side not charging properly and 10sec delay voice play so i put replacement but still no one get this product and replacement also not come so i customer care but no response every time i called different answers, am leaving on 6/10/2019 how do i get new one and how do i give replacement, pls solve my problem

Phone delivered to wrong person as my friend was not at home who wanted to cancel the order nd when the order came i received unfortunately from her side. Now when i'm getting agree to have it i saw that it's camera quality is not gud and the phone has hanging issue also so many uninstallable apps are give which covers 1 gb and regarding this when i called to amazon customer care they are not treating me as a customer. I m just fed up of amazon i just want to return the phone and get refund. Otherwise want to replace the product with redmi7 for that i can pay extra but i don't want this. Accep t the request otherwise i'll have to take further action against amazon in court. This is not fair what is happening with me i'll take legal action against amazon. I want the refund.

This id regarding order #[protected]
I called amazon customer service regarding changing address of delivery. The executive said the delivery address cannot be changed whereas you can order another item to the delivery address where i wanted to be delivered and he would rise cancellation request for me on the above mentioned order. As he said i placed another order on the different address.
But on 3rd-oct i received message like the above mentioned order will be delivered today. I trusted amazon service and though he has cancelled the order. But it was not cancelled and i was misguided. Then i tried calling the delivery agent but his number was off. Then after i left office, he has delivered it without my presence. Now amazon is not accepting the return request. This is unethical.

To,
The chief branch manager
State bank of india
Parakode branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 535 rupees was successfully processed on 25 sep, 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My name is aalok ghosh and i had ordered a headphone of r. S 2299 in amazon on 18/9/2019 and after 21/9/2019 i returned this order due to personal reason. And on 21/9/2019 amazon saying that they have initiated the amount to my card but i still didn't get the money amazon sent this reference number 0p1jdl3q0000k0m44wj3 and told me to fill charge dispute form, i visited bank twice and filled the dispute form but bank of india is not able to track that reference number bank saying that sometimes reference id generates without successful transaction so contact amazon and ask for recheck the transaction but amazon is not helping me on it so please kindly respond to this complaint it's very urgent, my transaction card no. Is [protected]
And amazon registered email id is [protected]@gmail.com
Thank you sir.

[protected] my order i'd.
I have ordered samsung galaxy m30s on 29th sep 2019 on 30th i got stone inside the vivo box. Immediately i have called the customer care and raised complaint they said they will investigate the matter and will do the needful. Yesterday all of a sudden i have received a mail stating the delivery is proper they cannot refund the amount nor product. It is completely pathetic the company is playing with customers money and harrasing customers like this. There is no proper investigation done please do look in to my issue on priority. I am ready to file a police compliant if required.