Amazon India Complaints & Reviews

Refund of rs. 514/- has been made by amazon on 23rd of august 2019 regarding a product wox i7 headphone twins (Order number is #402-[protected]
"the reference number of the refund is ref 143658
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Kalpesh b devda
[protected]

I ordered a product from amazon and it says it delivered and i in person received the product which was all fake. I don’t know to whom it was delivered or wether it was delivered at all or not. I haven’t received the delivery boy details and updates. They simply say that they can’t help with this any more. What if this repeat with an most expensive product

I had ordered harman industries ultimate 8 exhaust fans @999rs. 3 such amounting to a total of 2997rs as per order no.[protected]. I received my order on 25/09/2019 by your agent whereby i made payment of 2997rs by a gift card. I found only 1 item instead of 3 and that too it was wrong item. On raising a complaint to amazon i was told to share my bank account details... As i was not comfortable with sharing my bank ac details i told the amazon executive so.. For which instead of trying to help got a very rude reply.. As it was a recorded conversation on 25th september around 12pm you can verify the same. I do not want a refund i just want to return the wrong item and get the items which i asked for. Is that too much to ask for? Please provide a amicable solution so that i retain my faith on amazon and have a long lasting relationship with amazon.

I brought "fire tv stick with all-new alexa voice remote | streaming media player" on 24th april 2019. But after a few days alexa's voice stopped working, i called customer care and they replace fire stick only (For this i called twice to the customer care).
But my problem not solved.
I call to customer care, asked to replace with the new device instead of the fire stick. (Fire stick replacement is done but no use). They said we can not replace that but we will pick the device and refund the money, you can buy it back.
From that time i keep calling to customer care but nobody coming to pick the device and refund the money.
Till now i called around 5 to 6 times to your customer care. Nothing is helped

Are you expecting, i have to go to consumer forum for this?

I keep getting charged for amazon prime and i do not want it. I cancelled it months ago. I have not authorized these monthly charges. I cancelled one card and now it is appearing on another card i have used to make purchases with. Date charge occurred was 9/19/19
Please refund this charge of $12.99 for amazon prime as i did not ok this charge.
Thank you,

Mary beth,

9/9/2019 Amazon Prime charge $13.09 refer# 4343 & 9/12/2019 Amazon Prime charge $13.09 refer#2200 . I do not know what this charge. Please discontinue Prime charge as I misunderstood what Amazon Prime was. I would like to know what those charges are for. Your attention to this matter would be appreciate.

Now iam facing the problem 24/09/2019 amazon job letter send to me and he was telling me to send money for uniform charges 1550, icici employe bank account amount charges 2550, police verification amount charges 4500, i send to him total amount of 8600 rs, now he was telling to me courier laptop security charges 7000 rs courier dispatched he asking amount to me he was telling in courier amazon idcard, uniform, icici account details, joining letter, laptop. Plz tell me this is a fraud are not fastely. Email:-
[protected]@jobindiaamazon.in
Contact:-[protected]
Ballot number:-
(Hk:9798781/36)
Serial number:-830779
Employee id:-
E88pygh95786
Reference number:-af8775

Sir,
It is hereby submitted that one online prepaid order bearing no.[protected] of Rs.1158/- (Rs.299.50 X 4) was made from Amazon.in on 06.06.2019 and the same was cancelled. Refund was initiated from Amazon.in on 17.06.2019 with Refund Reference No. 670499. Amounts of Rs.(299.50 x 3) have been credited in the source SB A/c. of SBI except an amount of Rs.299.50. Many communications as well as telephonic conversation have been made with the Amazon Customer Service Centre and Amazon's Chat Helper but my refundable amount has not received from your end. Even, as per advice of customer Service Centre, various Sections of SBI along with own Branch have been communicated but no fruitful result comes out.

Kindly do the needful at the earliest so that the above-mentioned amount of Rs.299.50 may be credited in my source account.

With regards,

Dilip Kumar Khan

Dear Sir - At the time of delivery of the defected item of the above mentioned order, I want to return the item, the delivery man refused to return the same as this is the online system when i request him to return the item, he use to some misappropriate words i.e. i am a new online customer, does not know the system of online marketing and many others and after talk to his supervisor, he return the same Pl. take necessary action against him so that no further complaint has been registered.

Respected sir

Basically i ordered samsung mobile phone from with respect to order no :[protected] order placed on 18th spet 2019.
I have paid 77000+ to amazon which is mobile cost and on exchange given my old phone (Samsung j7) as well.
The product was delivered on 21st sept 2019. The issue is they have delivered wrong product i ordered samsung note10+ which cost 79999 indian rupees but they have delivered wrong mobile samsung a30 which cost around 15500 indian rupees. On raising the compile on issue they are not even responding and saying delivered intact delivered intact.

Thansk
Abilash

Hi,

Myself anjan kundu, my registered phone no. With amazon that is [protected]., mail is where i am sending the mail.

Last 20.9.19 i have brought mi a3 i have spend the money for it, last expected was mentioned that is 25th of this month i will get it, but as it is amazon prospect next day it will delivered the same. Last few days to asoff now i am writing this mail i was seen order is on preparing mode is on order option wise. I was yet to gift this phone to my wife, last day wise 25.9.2019 i have seen order will be on my hand., mentioned is on amazon side., last 12:30am i have seen my order got cancelled how does it possible it cancelled automatically. As it is i haven't cancelled my order the same. As it my money haven't received and refund back.

Last 20.9.2019 i have talked with more than 40 customer service teams they mentioned is on chat, calls that my account is hold, how does it possible my account is on hold without my prior information as it is i haven't given any request of it, i haven't given fake, false order of it., i am not a cheater, fraudulent activity i wasn't done with amazon, they are mentioned that account specialist team they have done the same. How does they done this things i am user amazon more than 8 years, without any prior documents and notice of it how dare they have done this things., i haven't taken any credit, legal liabilities with amazon itself., like as bank overdraft, credit card of where they are doing and making customer account of overdraft, credit card blocked any times and withdrawal the facilities. As it is from month april 2019 i was made kyc verification, amazon team one of executive got collected documents from home with sign copy., i have given aadhar, voter id and pan id also that guy also verified the details and see my home address is that true or wrong.

For frequently i am getting mails, sms that after getting money got deducted from account my order got cancelled, got mails from accounts team please provide address details, billing details in correct as it is i have done the same more 45mails i have given, they want bank statement also where i am making the payment of it, bank registered mobile no. Also, what and how makes this customer secret documents they are asking for to take it further. How long times i need to share my basic details with address with help of bank verified address details. Why don't you thing that its criminal offence, customer care executive told me sir please wait our team will reply you 24hours, when would be 24 hours would have come, please tell me...

Is that jocking with customer and making customer fool, i am not even fraud star, cheater, neither terririst what makes this things got happend.

Today at 8:30pm onwards i would like to brought vivo z1 pro, i have make the payment of it down payment got deducted from my account still asoff now money haven't got refund, but when i have make transactions of it money got deducted while i am asking for my money refund back they telling me please wait for 24 hours, account specialist team will respond back we don't have any access of it. Is that jock why they aren't sending details, why they are not talking with customer is they are secret specialist agent who will verify customer account details, bank details, address details, bank statement wise details., is the customer is fraud or some of cheater or terrorist or not.

Still asoff now my money got deducted, i dont understand why and how it's got happend. If my account is hold or blocked how does it possible account transaction is happening., how does it possible money got debited from account, don't you thing that way of making customers fool. Customer service team told me please provide details we will send account specialist team they will verify then send me mail or call back still havent got any calls. As it is i have provided bank details statements which they want from of where i am making transactions of it of where i am making transactions card number with it.

Why they are asking for it why don't like send mail, why they don't like contact customer as it is me also being as customer of where i am facing this issues such 5 months as discussed above i have done kyc verification amazon team of where i have given kyc documents for processing of verification needs to be done.

If amazon team account specialist team is not a fake, after having customer details why they are not like to verify and make investigation with nearest police station, bank statement wise name given banks of where customer actually given same as it is i have done, how they like to verify and make this happen customer is giving false information, keep account is on hold, transactions got happend with blocked and hold account how does it possible. How does it possible with hold or blocked account wise transactions got happend as it is if it's hold after taken customer money why it's delay to refund or repay back., same as discussed with me also got happend. Make this things is serious issues which is not needs to be done.

Still as off now i haven't got my money refund back as it is discussed above mia3 which i have shown last 12am it's will delivered within 25 the of this month 2019, then got cancelled., how does it possible, after make the payment, i havent done cancelled request.

Its shown is on order page last 12am 2019 24th of this month while i have got sms that got cancelled it's automatically got deleted from my account i haven't details any where from amazon also, haven't got any mails.

As it is i have shared i am customer, account details of mine, same addess details which is shown is mine home location is mine i am authorized it bank statement wise, account details wise same as it is please check my previous order details of where i have brought products and which addresses i have got it you will find out details of mine address same as it is i am verified the same.

Don't you thing that its fradulent activity going on needs to be rectify, where is rectify only taking customer details and then stop it.

Same as it i would like to say, details of address which i have given is on mails it's true and real, which have already mentioned side of amazon it's true and real, same as it is i have mentioned is on amazon side of where i am getting the mails after wards no response, how they like to verify details.

Does amazon gone through with any cheater, fraud activity of any where of over their thats why they are doing this bad things with genuin customers...

After having 4 different calls still asoff now from 8:30pm to 1:48am asoff now at 24.9.2019 still now money haven't refund back. Customer care executives told to whom i have talk with is on phone, chat with it they responded that they haven't any access with my account but one poplink is opening only to take the details of customers,, then provide it account specialist team.

But seen details also customer how and how much they have paid for the products wise and amount wise, woooww... Just check and clarify it and then i am asking for money refund told me not possible please wait for 5 days to refund back., woooww or 2-5hours. Nice... How and what makes this things needs to be happend. They don't have any options to make refund back within immediately effect.

While i have talked with chat with customers every customers service team individual chat wise, after having chat whole details got deleted...

Just thing it, please do it.

Please note of it... Please refund back what i have spend it for, don't try to make customer angry of what i am being now, don't make customer fool and fake of what i am now. Its a not good big reputation will be lost it will gone through.

Regards,
Anjan kundu.

Get outlook for android

Hi,

Myself anjan kundu, my registered phone no., mail is where i am sending the mail to amazon.

Last 20.9.19 i have brought mi a3 i have spend the money for it, last expected was mentioned that is 25th of this month i will get it, but as it is amazon prospect next day it will delivered the same. Last few days to asoff now i am writing this mail i was seen order is on preparing mode is on order option wise. I was yet to gift this phone to my wife, last day wise 25.9.2019 i have seen order will be on my hand., mentioned is on amazon side., last 12:30am i have seen my order got cancelled how does it possible it cancelled automatically. As it is i haven't cancelled my order the same. As it my money haven't received and refund back.

Last 20.9.2019 i have talked with more than 40 customer service teams they mentioned is on chat, calls that my account is hold, how does it possible my account is on hold without my prior information as it is i haven't given any request of it, i haven't given fake, false order of it., i am not a cheater, fraudulent activity i wasn't done with amazon, they are mentioned that account specialist team they have done the same. How does they done this things i am user amazon more than 8 years, without any prior documents and notice of it how dare they have done this things., i haven't taken any credit, legal liabilities with amazon itself., like as bank overdraft, credit card of where they are doing and making customer account of overdraft, credit card blocked any times and withdrawal the facilities. As it is from month april 2019 i was made kyc verification, amazon team one of executive got collected documents from home with sign copy., i have given aadhar, voter id and pan id also that guy also verified the details and see my home address is that true or wrong.

For frequently i am getting mails, sms that after getting money got deducted from account my order got cancelled, got mails from accounts team please provide address details, billing details in correct as it is i have done the same more 45mails i have given, they want bank statement also where i am making the payment of it, bank registered mobile no. Also, what and how makes this customer secret documents they are asking for to take it further. How long times i need to share my basic details with address with help of bank verified address details. Why don't you thing that its criminal offence, customer care executive told me sir please wait our team will reply you 24hours, when would be 24 hours would have come, please tell me...

Is that jocking with customer and making customer fool, i am not even fraud star, cheater, neither terririst what makes this things got happend.

Today at 8:30pm onwards i would like to brought vivo z1 pro, i have make the payment of it down payment got deducted from my account still asoff now money haven't got refund, but when i have make transactions of it money got deducted while i am asking for my money refund back they telling me please wait for 24 hours, account specialist team will respond back we don't have any access of it. Is that jock why they aren't sending details, why they are not talking with customer is they are secret specialist agent who will verify customer account details, bank details, address details, bank statement wise details., is the customer is fraud or some of cheater or terrorist or not.

Still asoff now my money got deducted, i dont understand why and how it's got happend. If my account is hold or blocked how does it possible account transaction is happening., how does it possible money got debited from account, don't you thing that way of making customers fool. Customer service team told me please provide details we will send account specialist team they will verify then send me mail or call back still havent got any calls. As it is i have provided bank details statements which they want from of where i am making transactions of it of where i am making transactions card number with it.

Why they are asking for it why don't like send mail, why they don't like contact customer as it is me also being as customer of where i am facing this issues such 5 months as discussed above i have done kyc verification amazon team of where i have given kyc documents for processing of verification needs to be done.

If amazon team account specialist team is not a fake, after having customer details why they are not like to verify and make investigation with nearest police station, bank statement wise name given banks of where customer actually given same as it is i have done, how they like to verify and make this happen customer is giving false information, keep account is on hold, transactions got happend with blocked and hold account how does it possible. How does it possible with hold or blocked account wise transactions got happend as it is if it's hold after taken customer money why it's delay to refund or repay back., same as discussed with me also got happend. Make this things is serious issues which is not needs to be done.

Still as off now i haven't got my money refund back as it is discussed above mia3 which i have shown last 12am it's will delivered within 25 the of this month 2019, then got cancelled., how does it possible, after make the payment, i havent done cancelled request.

Its shown is on order page last 12am 2019 24th of this month while i have got sms that got cancelled it's automatically got deleted from my account i haven't details any where from amazon also, haven't got any mails.

As it is i have shared i am customer, account details of mine, same addess details which is shown is mine home location is mine i am authorized it bank statement wise, account details wise same as it is please check my previous order details of where i have brought products and which addresses i have got it you will find out details of mine address same as it is i am verified the same.

Don't you thing that its fradulent activity going on needs to be rectify, where is rectify only taking customer details and then stop it.

Same as it i would like to say, details of address which i have given is on mails it's true and real, which have already mentioned side of amazon it's true and real, same as it is i have mentioned is on amazon side of where i am getting the mails after wards no response, how they like to verify details.

Does amazon gone through with any cheater, fraud activity of any where of over their thats why they are doing this bad things with genuin customers...

After having 4 different calls still asoff now from 8:30pm to 1:48am asoff now at 24.9.2019 still now money haven't refund back. Customer care executives told to whom i have talk with is on phone, chat with it they responded that they haven't any access with my account but one poplink is opening only to take the details of customers,, then provide it account specialist team.

But seen details also customer how and how much they have paid for the products wise and amount wise, woooww... Just check and clarify it and then i am asking for money refund told me not possible please wait for 5 days to refund back., woooww or 2-5hours. Nice... How and what makes this things needs to be happend. They don't have any options to make refund back within immediately effect.

While i have talked with chat with customers every customers service team individual chat wise, after having chat whole details got deleted...

Just thing it, please do it.

Please note of it... Please refund back what i have spend it for, don't try to make customer angry of what i am being now, don't make customer fool and fake of what i am now. Its a not good big reputation will be lost it will gone through.

Regards,
Anjan kundu

I am very sorry to say that amazon has lost all its standard in india market.
Despite trying everything, i cannot get my parcel which was a replacement o[censored]nder warranty remote of amazon fire stick.

The major concerns which i would like to highlight as a customer are:
1. Amazon used india post (Govt. Organization) and not a standardized courier service
2. Amazon claims they have attempted to deliver this 2-3 times and since they could not reach us they returned back to amazon office now that order stands cancelled
3. We have not received a single call from india post delivery boy or amazon representative regarding facilitating the delivery.
4. Now i have been directed by the customer care representative that now i have to order this remote and i cannot have it as replacement under warranty.
5. Amazon has collected my old under warranty product on the pretext of giving me replacement and now the order stands cancelled on account o[censored]nable to reach me for delivery.

Should i conclude that since it was a replacement, amazon did not took interest to deliver this to me?? If this would have been a fresh product amazon would have put his efforts to deliver it.

Is the standard amazon gone so down??
Is there any customer centric approach left in amazon??

This is a straight case of customer cheating and i will ensure to take it to necessary forums, if i did not get a replacement to my under warranty product as soon as possible.

Shobhit mathur
[protected]

I ordered a jbl c300si on-ear dynamic wired headphones (Black) worth rs 999/- (Nine hunderd ninety nine) on 19th september 2019 and immediately cancelled it as i mentioned wrong delivery address for the order. I have not yet received the refund in my account however got the message on my number that refund has been made. Please resolve it as soon as possible.

I received this message on 6/9/19 - alert:rs.199.00 spent via credit card xxxxxx at amazon1258399 without pin/otp.
On[protected]:00:03:47

I did not give any permission to amazon to deduct any such amount from my account, and that so happened without any otp or pin. I did not make this transaction, and i want my money back immediately. This is totally unacceptable

Pl. Revert back and give me the complain no and contect person for this complain

Thia is totally un ethical

I ordered a laptop (Hp pavilion gaming) using amazon.in.
I wanted a gst invoice for that but my account was a personal account...
Customer service told me to change my account to business account and so i did...
Its clearly written that your all oast orders will be transferred to buiseness account...
But after completing the transfer to a buiseness account customer service is saying that you will not get a gst invoice...
I just want a gst invoice of my order...
It was sold by:
Appario business
Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055

My order ID#[protected] my account no. [protected] Indian bank. I ordered 04/09/2019 but I cancelled on 06/09/2019. They initiate refund amount to my account on 16 / 09/2019. My refund reference is 30005492609257122288386
Still now, I don't receive refund amount from AMAZON. Please help me to get amount as soon as possible.
Thanking you

I'm alima bee bee my indian bank account no [protected]
Respected sir,
I have ordered cosmetic item for rs.165 in amazon 04/09/2019. I have paid by debit card, after two days i have cancelled my order on 06/09/2019. So they successfully initiate refund amount to my account on 16/09/2019. Refund reference no 30005492609257122288386. Still i don't receive amount please help me sir...
Thanking you!

I ordered mobile case on 15/07/2019, order#[protected], they assured product delivered within 4 weeks, now more than 3 months product not received, i asked for refund, seller said already raised for refund and 3 - 4 days i will get back my money, now more than 8 days still not received the money, i mailed again, they just give me falls promises

Order #[protected]

I have ordered on amazon using my 40% cashback & flat 100 cashback coupons received while applied "newcust" code, but after applying code and ordered no cashback received of rs. 100, immediately initiate severe action on amazon and provide compensation of rs. 5000 in this regarding!

As i have faced many several inconveniences after writing email to [protected]@amazon.in

So cs and lead team have no knowledge and won't help to resolve issues just waste costumers valuable time!

Check here for email replies and cs & lead replies & take immediate action!

*

Cs reply and lead reply!

Hi syed, sowmiya here.
How may i help you today?
S
12:24 pm
I have facing rs. 100 cashback issue under "newcust" code sent email but no resolutio made?
12:25 pm
Sowmiya | customer service
I'm sorry to hear that you are facing the issue with the cashback.
Please don't worry, i'll surely help you with this.
Please be on hold while i check that for you.
S
12:26 pm
I have sent many emails one time getting a response and another time other response you can check emails sent by me
12:26 pm
Sowmiya | customer service
Thanks for waiting.
Could you tell me where you have seen that offer?
S
12:28 pm
I have applied at order page seen offer on product page after applied got message as you have successfully redeemed your promo code but cashback of rs. 100 not credited
Order applied order #[protected]
Every time i have to contact for cashback, why this?
I have already sent offer applied order screenshot as well through email
12:31 pm
Sowmiya | customer service
Amazon pay cashback: rs.200.00 applied on this order
S
12:32 pm
That is 40% offer and this one 100 another code applied
Would youhelp or same?
12:33 pm
Sowmiya | customer service
I have escalated this issue to the concern team.
S
12:33 pm
Same escalated in previous as well through email but no credit till now?
12:35 pm
Sowmiya | customer service
Kindly i"m requesting you to wait till 30 september.
S
12:35 pm
It will be credited or not or you can transfer to supervisor to look into it?
12:35 pm
Sowmiya | customer service
They will also provide the same solution, if you prefer i'll connect you with my supervisor.
Shall i connect you with my supervisor?
S
12:37 pm
Yes
12:37 pm
Sowmiya | customer service
Please be online, i'll connect you with my supervisor.
S
12:37 pm
Ok

*
Lead reply:

Divya has joined & will be ready to chat in just a minute.
Divya | customer service
Hey syed, this is divya from leadership team.
D
12:39 pm
I am facing cashback of rs. 100 under 'newcust" code applied and order delivered but no cashback credits,
Can check my transcript
12:40 pm
Divya | customer service
I understand that you are facing an issue with the cash back.
Am i right?
D
12:41 pm
Yes
12:41 pm
Divya | customer service
Are you referring this item urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality]?
D
12:41 pm
Yes
12:42 pm
Divya | customer service
Where you have received that coupon?
D
12:43 pm
I have seen the offer on product page an applied code successfully and no cashback received
12:43 pm
Divya | customer service
Can i get that cash back details?
D
12:43 pm
Flat extra 100 cashback for you on this order shown
So i had sent screenshot as well to amazon
12:44 pm
Divya | customer service
That's only for new customer.
Who is going to place the order 1st time in amazon account.
Those customers will receive the cash back within 7 days.
D
12:46 pm
But here shown code on product page and applied successfully, so have to receive cashback
12:46 pm
Divya | customer service
No it's only for new customer.
D
12:46 pm
I have done research for this code shows only for eligible costumers but here after applying no trust is it ok for amazon to deal with a costumer?
Is is false practice by amazon,
So everytime i have to contact cc to resolve issue, what is this? I have to change my ecommerce showwping site to another one than amazon
12:49 pm
Divya | customer service
Can i get the link regarding your cash back which you are referring?
D
12:49 pm
Here is the link while ordering offer dates are valid till september 2019 do check on that basis https://www.amazon.in/l/[protected]
12:50 pm
Divya | customer service
Please check the terms and conditions.
Offer is applicable from 00:00:01 hours on 1st july 2019 to 23:59:59 hours on 31st july 2019
D
12:52 pm
I had told already you that while ordering shown september 2019 validity now changed
12:52 pm
Divya | customer service
How it's possible syed?
D
12:53 pm
It is possible with amazon as faced in previous as well, after reaching to cc told technical issue
12:53 pm
Divya | customer service
Sorry it's not changed from our end.
That's only given time frame.
You have tried already expired coupon.
D
12:54 pm
No, here i know cc and lead won't help that's why saved terms here
Promotion details how to avail the offer? 1. Offer is applicable only on all products. 2. Offer is applicable only on orders paid entirely using prepaid mode of payment. Offer is not applicable on pay on delivery payment mode 3. Offer is applicable from 00:00:00 hrs 1st july, 2019 to 23:59:59 hrs 30th september, 2019. 4. New customers can get flat rs.100 cashback on their first purchase done during the offer period. Visit https://www.amazon.in/l/[protected] to collect the offer. 5. Cashback will be credited in the form of amazon pay balance within 1 business day of order confirmation. To know more about amazon pay cashback offers, please refer to - https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]
I have offer applied screenshot i will post on consumer forum and tweet amazon as well
12:56 pm
Divya | customer service
Wait let me check this from my end.
Could you please check the exact cash back name?
Because i've tried here i'm receiving only get flat rs 100 cashback on your first footwear and handbags purchase
Could you please check and confirm?
D
1:03 pm
Get flat rs.100 cashback as amazon pay balance on your first purchase using pre-paid orders. Visit store to collect the offer. This product is part of this offer. Enter code newcust at checkout here's how
1:03 pm
Divya | customer service
Have you got this code from your store?
D
1:03 pm
Yes
1:04 pm
Divya | customer service
I will arrange the call from our back end team.
D
1:05 pm
You can send email i am unable to take calls right now
I have already wasted 10 days time for this sending emails to [protected]@amazon.in
1:06 pm
Divya | customer service
[protected]@amazon.in
You can send the mail to this mail address.
They will get back to you within 24 hours.
If i've arranged the all now they will help you immediately.
D
1:07 pm
Thoguh no resolution made so sending compalaint to consumer forum and tweeting to amazon, bye for now
1:07 pm
Divya | customer service
Otherwise when you are able to take call please get back to us we will arrange the call.
Sorry the way you feel.
_

Email replies waste time here :

Amazon
Your account amazon.in
Message from customer service
Hello,
I have checked your order id:[protected]
For item: urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality].
- and also you have received cashback ₹ 200.00 - received for unlocked - 40% cashback on this order and it is already added to your amazon pay wallet.

Details - gift card id: #[protected] | expires: 4 sep 2020

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sushmita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Original message
Still no cashback, resolve issue immediately!

On 9/15/19, amazon.in wrote:
[image]
[image: amazon]
your account
amazon.in
message from customer service
hello sayed,

this is nisha from amazon customer service team.

i acknowledge your concern about the cashback against the order no:
[protected] which is not credited to your account yet and as per
your statement 6 days has already been passed. Please do not worry, i'll
surely get this concern resolve for you.

one of our aims is to provide a convenient and efficient service and i
realize that we haven't met that standard in this case. Please accept our
apologies.

to assist you with my best efforts, i have checked all the details and would
like to inform you that we have already escalated your issue to our cashback
promotional team on 07, september 2019 and it will take 6 business
(Excluding saturday, sunday and national bank holidays) days which is
maximum by september 18, 2019.

thus, i humbly request you that kindly allow us some time so that our
cashback handling team look into the matter properly and you the eligible
cashback.

please be assured sayed, once the issue get resolved you will get notified
by our team.

lastly in this regard we just need a small favor from your end, which is
your little patience and co-operations.

trust me sayed, customer's satisfaction and your hard earned money is
something that we take very seriously. So be relaxed your money is in safe
hand.

thank you for being a valuable customer of amazon.

we appreciate your feedback. Please use the buttons below to vote about your
experience today

warmest regards,
nisha n
amazon.in

— so wasted time only!

Note : last words : all cs and lead team deaf and dumb have no knowledge and waste costumer time only!

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