Amazon India Complaints & Reviews

I have ordered a mobile case for my new mobile from amazon app. I have given my office address as the delivery location. I didn't get the delivery till date, but in the app it is showing that the product is delivered to security guard, whereas we don't have any security personnel at the building. And they won't send you sns with delivery person contact number so that we can contact also. When i tried to complain about the same in app, there is no such provision. When i called the customer care number, they kept me on hold and disconnected the call.
I want the refund amount as i didn't receive the product at all

I was purchased yesterday kraasa men's camel black synthetic slippers - 8, sold by kraasa
Rs.319.00 it was deducted from my account yes bank

Back statement is given below

An amount of inr 319.00 debited to ac xxxxxxxxxxx2124 on 03-oct-2019 12:53:30 on account of net txn: citruspay [protected] 1429. Available balance on 03-oct-2019 12:53:30 is inr 5, 836.03total available balance (Including linked deposits and limit) is inr 5, 836.03.in case you have not done this transaction,

But iam getting message through mail payment declined and revised your payment

I bought a neewer clamp for photography for around rs2500 from online shopping site amazon. Order id:[protected]. I paid through my debit card and later cancelled but money has not yet been reimbursed. It has been more than 2months.

After consulting amazons customer service iam charging dispute with reference number: 242759. Kindly look into this matter.

Order number:[protected] (Rs.5860.00)
Mera naam meraj ahmad hai mane micromax canvas tab p702 tablet amazone say 10.01.2019 ko liya jiska order id[protected] hai or mere micromax canvas tab abhi warranty me hai mane micro max service center me gaya date 21.06.2019 ko to wo bolte hai ki aap ka imei no accept nahi kar raha hai or aap ke invoice bill me black color hai or aap ka mobile blue color ka hai to mane amazon ke customer care ko phone lagaya wo bole mughe micromax customer service centerwalo say baat karayiye to mane baat bhi karaya phir bhi abhi tak mera display thik nahi huwa amazon wale bolte hai 7 days ka samay digiye aap ka kaam ho jayega but abhi tak kaam nahi huwa micromax service center me jate hai to wo bolte hai jab tak imei accept nahi karega tab tak may kuch nai kar sakta. Ab aap log mughe batayiye may kaya karu mughe kuch samaz nahi aaraha hai.

Plz sir may lam sam three month’s say amazon or micromax service center ko call kar ke thak gaya hu kuch sun nahi rahe hai keval 7 din ka time digiye phir call karta hai to bolte hai 2 din ka or time digiye aap ka kaam ho jayega bus yehi bol rahe hai but kaam kuch nahi kar rahe hai tuch screen kaam nahi kar raha hai aap kuch kar ke mera tab replase karwa digiye plz. May kafi din say paresan hu mera tab abhi warranty me hai. Amazon kuch nahi sun raha hai amazon customer care kuch replay bhi nahi dete wo customer ko kaval bewkuf banate hai mera tab warranty hote huye bhi warranty nahi de rahe hai kaval time pe time magte hai kuch nahi kar rahe hai. Mera mobile ka imei no niche diya huwa hai.

M - imei no. 1. [protected]
S – imei no. 2. [protected]
Plz help me.
Thanks,
Meraj ahamd
Mobile no. [protected]
Email id:[protected]@gmail.com
Mumbai, maharashtra-400093

Ive bought an item 'neewer clamp' a photography item from amazon indiq which cost around rs2300. Which i paid through my debit card. But later i cancelled it yet money isnt returned to my debit cards account number.

After consulting amazon they told me to charge dispute on amazon with reference number 242759. My user id on amazon is my email id: [protected]@yahoo.com.

Ill be grateful if you kindly look into this matter. Thanking you.

Dear sir / madam,

I am writing to you to raise an issue about: computers & consumer electronics

The issue that i have experienced was: my order no.[protected]. And 2 day ago i have cancelled my order of mi power bank rs 799. Now amazon customer care said when your order cancelled your fully amount refunded into your amazon pay account. Now today i have received only 49. Rs. Refund not received full amount. Amazon cheated me and not give my left 750 rs. Many time msg and call him but not solve my problem

It occurred on: 3/10/2019

Refund my fully amount rs.799 now. My ragister number is [protected]

Dear Sir / Madam,

I had created a business seller account on 18Sep2019 with Amazon. Further to this, I purchased a phone for my business vide order numbered[protected] using the same login on Amazon.in website.

When I received the package from Amazon, I was shocked to see that the invoice did not carry my GST number, which was already provided and verified with Amazon at the time of creating my account.

When I further called the call centre (at around 11:00 AM on 3 Oct 19), they informed me that the purchase was a retail purchase and there is no option for adding a GST number. I wish to inform that it is mandatory that GST details are added for a purchase if requested by the buyer and it is illegal for a company to refuse giving an invoice to a buyer with GST details.

I was further advised by the call centre to return the package and they asked me to place a request online. However, the online request was not entertained on the website even after trying multiple times for over 8 hours and when I had a call back with Amazon (at around 9:00 PM on 3Oct19). They further informed that as per policy, I would not be allowed to return the product as it is a mobile phone.

I was further informed by Mr. Subhash about the following details:
1. The account was created as a seller account on 18Sep19 with my business details updated.
2. Seller account is created only for businesses and not for retail customers
3. Retail account cannot be used for selling items on amazon.
4. I have not created any other login with Amazon.
5. Billing and shipping is to my company.
6. The purchase was made through the same login that was created for seller account.
7. The purchase has been classified as a retail purchase by Amazon

The above statements are clearly contradicting as the statement 1 through 4 states that the login belongs to a business as it was created as a seller account. He then states that the billing is on a company and finally mentioned that GST input / GST invoice cannot be given as the purchase has been classified as a retail purchase.

This is a clear case of a coverup of a huge error by Amazon in mapping my account as a retail account when it was created for a business purpose. They are clearly shirking responsibility to correct it and give the rightful input and cornering a small business like mine and showing the might of being a large corporate organisation without an opportunity for a redressal.

I hence request the honourable forum to direct Amazon to do the following:
1. Issue a GST invoice with the GST details of my business as provided to them during account creating
2. Else direct Amazon to refund the amount by taking back the phone.
3. Issue a compensation of INR 25, 000 to my company for wasting my time when I tried to get the issue resolved and them showing their high handedness of not wanting to rectify a problem on their end.

Hi,

Just to give in a nutshell as i have a feeling u are deliberately trying to avoid giving the refund and return the item.

I ordered 2 gifts for my in-laws.

One was a mobile phone which was liked by my mother in law and other was a karaoke system which my father in law did not like. He did not like the performance and therefore i arranged a call for refund twice with him. Your guys made him look like fool and chatted but no return. I called up and waited for 20 minutes but you did not come on line. One person kept on asking 'u want to speak in english or hindi' and then music. Later i spoke on the chat with vishnu which looked like i am talking to alexa. This was for an hour

You made me go round in circles. When we have not liked it for performance what is the issue?. Do u want me to post it on social media and everywhere. This is the first time amazon has done like this to us.

Seriously something is wrong with you guys. Just refund the monies, we have other item to order on amazon while this sale lasts.

By troubling us u are not going to get anything but bad mouth and bad publicity.

Philips spa9080b bluetooth multimedia...
Order #:[protected]
Sold by: appario retail private ltd
Quantity: 1
Item price: ₹ 10, 990.00

Sheilendra tomar
[protected]@hotmail.com

This is suchismita pradhan. I ordered one shoe from amazon on prime, which suppose to deliver today before 9pm. I tried to reach delivery agent, he did not pick my call, by 8.30 pm, i got notification he tried to attempt delivery, which is not true. Whole day i am in my home & my contact number also reachable & when i tried to connect him after that he diconnected my phone, which is totally unprofessional. I don't find the reason after paying such huge amount of money for prime delivery, why i am facing such type issues again and again. If you don't fulfill customer service, then why amazon gave a false commitment. I believe amazon service is going down day by day & making customer fool. I don't find the reason why amazon entertain such type unprofessional delivery agent. Its fifth time happen with me in bangalore same area. After multiple complain against them, don't find amazon take some serious action. Either amazon a lier or amazon service is going down day by day. Pathetic service by amazon

I have ordered Xiaomi Mi A3 with resisted account of [protected]@gmail.com. I ordered on 29th and expected delivery date was 30th Sept with ORDER #[protected]. I called around 30 times to amazon people since 3 days but no one is able to deliver my product. Every time every people says that they will deliver by today, they had forwarded the query. Today morning i spoke to lady she was saying somehow they are not able to track the product but she will try to redeliver by today by in my orders its showing that it will get delivered between 6th to 9th. Amazon people are just making fool o[censored]s, they took money from us and not delivering our product. Going forward i will not order any product from Amazon and will share feedback on social networking website and also not recommend in my circle to order product from Amazon infutre.

My oder I'd[protected] have ordered Samsung galaxy M30s on 29th sep the next day on 30th I got a stone inside the vivo box. I got completely shocked and called customer care they said they will immediately look into and help. All of a sudden today I got a mail stating the order was delivered with intact condition. Further refund replacement is not possible. How dare this is completely unfair for reputed company like amazon. It is basic common sense how come vivo box can be sent and when wrote mail to customer care I have attached the pics. Please helpme in getting my product or refund. And please some help me in file this case legally.

Hi i ordered phone from amazon & with the pickup of old mobilephone as exchange applied . the Delivery guy took phone for the office for checking my old device . The delivery guy & other office person are not educated or not good .They are not able to tally model no which i provided was 100% correct for exchange . any one if google it that mobile no will get that model name. The same concern was told to customer care & they said me that you are correct & i am taking complain against it & promised me your phone will be delivered by 9pm today which not happened. I have not refused the package as it is false mentioned in tracking status. Kindly take strict legal action against Amazon for
harrashing customer.

Hi Amazon,
Let me elaborate the issue I faced with your customer care team.
I have ordered for a smart TV and the scheduled a TV installation also with Amazon. On[protected] am to 11.30 am
Till now the installation team has not arrived and done the work. As you mention in the order there should be any Adult should be in presence at home, so I have applied Leave and was waiting for the technician till evening.
But I cant see any one.
Ok that’s fine…
I thought Amazon customer care will help me on this, so I contacted to the concern team. They gave me a beautiful reply that “ sorry for the inconvenience, we have escalated the issue and pls wait for 48 hrs”.
I spoke with two of Amazon customer care person, and they replied the same .. Then I asked him to patch the call to any of your next level .(senior/lead/supervisor…anyone). He replied that he has no Authority to do that

Here my question is :
1) When a customer comes with a issue, and if he is not satisfied with the answer given by cus.service guy, then who has the Autority to give the contact details of next level escalation?
2) When I schedule for TV installing with Amazon, and if it is not done at that scheduled time ? who is responsible for time delay.
3) If I raise a complaint and I should wait for 48hrs?after 48 hrs even though issue is fixed, I have lost 48hrs, how amazon will compensate my time?
4) In my case I have taken leave and was waiting for the technician to install. The job is not done as per the commitment. As per your term I have to wait for 48hrs to install the TV. Does Amazon asking me to take leave for another 2 days?
5) I have an account with Amazon in US as well as India. But I never faced this issue with US, it only happens in India.
6) This is the value of Time given by Amazon?

Sir, the amazon pay balance rs2000 has refund in my account but not credit.there are process completed in August. Many days to go please help me .
that's chrge dispute problem. I speak with amazon customer care our speech in all process are complete so please check my account details

It's my details
Name : sivagangai
Mobile number: [protected]
debit card no: [protected]

I had a trial of amazon prime. I decided i didn't use it enough to have the prime. I cancelled my prime subscription. For the last four months i have been charged $14.03 on my bank of america credit card. I want this cancelled again immediately and the last four months of being charged put back on my credit card. Thank you for taking care of this, very quickly.
Wanda henderson
1653 county rd. 54
Bremen, al

I ordered phone on 30th they promised to deliver it by 2nd oct then they shift it to 3rd now they are shifting it to 6th and the location of the product while iam tracking is very near to me after some time they change it to the facility centre the customer care executives is not listening to my complaint and today morning they said me that your product is misplaced by us so it will take some time for that Amazon is treating their customers as fool they didint value for our money and its prepaid and today evening the customer care executive said that cancel the order if you have problem

My amazon.in account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong
I have also provide all the details to amazon.in by mail and fax but still my account is locked.

I bought Sony TV below model which came along with offer -

Sony Bravia 123 cm (49 inches) 4K UHD Certified Android LED TV KD-49X8000G (Black) (2019 Model) | with Oakter Smart Home Kit Offer

However, there was no OAKTER smart Home Kit delivered along with TV. When I reached out to Customer care, they mentioned Sony has not sent the offer product itself.
They asked to wait until technician turn up and mention on the job card for the missing item.
Sony Technician turned up for installation, however mentioned that SOny is not responsible for sharing the additional offer as such and cant mention the same on the JOB card.

I have tried to reach out to Amazon more than 5 times, and after speaking to multiple executive who kept on transferring the call and finally disconnecting the call without giving any answer.

I am okay with the TV and want to keep it. However I also need the missing offer product for which Amazon is not even answering.

Either send me the missing offer product or replace my complete parcel.

HI team,
Good Morning
jay hind

mera name Smit Bhavsar From Ahmedabad .

mene amazon se mobile phone oder kiya 29 oct 2019 payment advance kar diya mera mobile 1 oct 2019 delivery hone vali thi nai hui . amazon ki side muje koi bhi communication mail call nai mila or mobile return kar dia. ok mene call amazone customer care me """" ye statement mobile parcel damage
tha to return ho gya .br...

I have ordered 2 times on Amazon on 24-Sept-2019 and actual estimate date of delivery is 27-Sept-2019, but on that day it has shown delivered but haven't received items yet. So I have raised complaint with them and they requested me to wait until 03-Oct-2019.But nit received today also and I have contacted and they now informing me they will refund the amount or else make replacement of products. But due to their mistake i was not able to make received items for on time delivery. For replacement of products the delivery will take another more 2 days. But as a customer i was suffered for not receiving items on time. I request them to compensate me for the loss of time I have experienced