Amazon India Complaints & Reviews

I ordered a hard drive on amazon and now they delivered the case of the hard disk. Now after investigating they are saying that they have delivered the product. They are not ready to refund or replacement. After sending the mail mail many times they are saying you have too many missing complaints of our orders. This happened 2nd time with me. They are not sharing the right information. They are hiding their fault and they are jot doing their job properly. Nobody is helping me from the side of amazon. They are harassing me from 3 days, giving me mental torture. Order number is[protected]. Amazon said we cannot help you out. It is your lookout.

Dear sir/mam

My account number is [protected] and my name is pankaj jha.

I was paid some of rs 9236 thru my master card since[protected] but technical issue company was refund in my account since[protected] that reference number is 212418 but i have not received in my account. So that i request you please short out my problem

Thank you
Regards pankaj

Dear sir
My account number is[protected]
IFSC code - CNRB0005684

I purchased a product on amazon on 30th August 2019 using my canara bank amazon UPI and i cancelled on another day on 31 August 2019 but the refund i was not received yet.
and i asked then for refund. As per their confirmation refund was initiated on maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number[protected].

I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I purchased headphones from Amazon online sites.Due to its bad quality i returned it on 1-sep-2019 after return amazon confirmed by mesaage that pickup received successfully and refund will be issued. But today is 10-sep-2019. till date i does, nt get any refund.
So i called amazon customer service they said that you refund is issued on 1-sep-2019 from their end check with your bank.they gave me a reference no. to concern with your bank.when i called to bank they said no money issued by amazon.please resolve the issue.

Amazon.in has rescheduled my laptop pickup on 11th of september though it had already been picked up by an amazon agent on 9th september at 7:30 am. The agent had all the important credentials, printed address proof. But i didn't get any msg after the pickup.45 minutes later i lodged a complain regarding the entire issue. They haven't got the package and my refund hasn't been initiated.. Plzz do something.

Dear Sir,
I ordered an item(ZIPLEX STYLUSH Crystal Clear Soft Hybrid Auto Focus Back Lens Protector Back Cover for VIVO-Y83 (Black)) from Amazon. Excepted delivery date was 06-September-2019.Unfortunately they haven’t delivered the item yet. I have sent them communication mail several times, but have not received any favorable response from them.
I have attached all order details (Screen shots)
Order#[protected], Ordered on 26 August 2019, Delivery Date: Expected by 6 Sep.
Kindly interfere in this issue. If possible
Expecting a favorable action from your side
Thanks and Regards
SANTHOSH KUMAR.R

Have ordered bean bag from amazon on june 18 it got delivered and due to busy schedule and i could not check 2 days back was filling beans i found bag was torn there is small hole.
I contacted seller he said to wait till monday evening and on monday evening he just given nasty reply saying he cant do anything
I asked what should i do with torn bag, he is asking me to buy new bag and fill in that and destroy old bag, do you guys think we dont know this.

I have ordered a product from amazon using amazon pay and it was shown that my product would be delivered within 4 or 5 days. I’ve been waiting for the product for more than 2 weeks and i still haven’t got my product. My order id is[protected] and its still showing shipped via amazon. I am very much disappointed about amazon and i wouldn’t recommend amazon to anyone ever again.

I had ordered two products Ipad pro 11 inch 64GB WiFi Space grey and Apple pencil, Both of these were replacement products.

After delivery was done, I found out that these products were damaged, I called customer care to tell about the problem, They scheduled a technical visit to ensure the same.

After Technical visit was done, technician filled the report saying that these products were damaged at the time of delivery. Immediately I called customer care and they initiated the return pick up on 26th august. But the delivery agent cancelled the return pick-up.

They have initiated the return pick-up so many times but everytime the delivery agent cancelled the pick up. The recent he cancelled the product was on 6th september.

I dont know what else to do, They have put my account on hold. Kindly help.

Order id[protected],[protected]

I have purchased Microtronik qualitech from amazon by making payment of 145 throug Punjab national bank in UPI. I have returned the item and amazon initiated refund with refund reference number[protected]. I visited branch for solution and they said to file pos. When i contacted amazon, they requested to file charge dispute with pnb customer care.but pnb customer care executives denying the existence of such form/facility.

Pls note that we have made an online recharge for my mobile number [protected] on dt. 09.09.19 for Rs. 399 from Amazon payment, as it as suppose to recharge my account on or before 09.09.2019.

After my recharge, received invoice where mentioned mobile number [protected], which was not mine (attached).

We would request you kindly refund Invoice amount Rs. 399 in my Amazon pay account or transfer product as per my request in mobile number [protected] with intimation to us.

Thanking you in anticipation.

Your's
Atiq ur Rahman Syed.
[protected]

I have ordered a product for which i should get a rs - 200/- cashback. But after the product delivered when i didn't get any cashback i contact the amazon care. Without solving my issue they just told me to wait for 5days...7days...10 days... Etc etc. Finally getting frustrated i just stop calling then repeatedly. I also contacted them on twitter and there they didn't solve my issue and just tell me to wait for more and more.

I ordered my hikvison camera 2 mp kit on 30 aug 2018. Order #[protected] and it was delivered wrongly i. E the entire product was not the one which i ordered. On several calls and conversation with amazon i placed a replacement order (Order #[protected] and the same was to be delivered to me on 10th sept 2019. The delivery boy came to my residence and checked the repacement item and verified it to be correct. The whole incidence being recorder in my home cctv cameras. But after all verification, the delivery boy called his senior official and they cancelled the replacement order. On varous calls from my said to amazon, they are not ready to help me. They just said that they will initiate the refund of the item once it is picked up. I have already made the whole payment and they deliverered the wrong product to me. And now refunding the payment without interest. It has already been 12 days since my order placement and payment but because of their faulty systems and manpowerr amazon is making fool of customers by making the wrong delivery and then denying to replace. Either they should tell the fault if the consumer. I was eagerly waiting for the cameras that i placed order for since 10 days. After 10 days too i just got my order cancelled from amazon. This is ridiculous and gameplay with consumers.

[protected]
The order was delivered to some unknown person and if i contact the customer care, they ask me to check with the neighbors. First of all, who the hell gave amazon.in permission to deliver to someone else. And then the customer care tells me to wait for 3 days
Why the hell should i wait for 3 days for my refund. I was a devot customer. How irresponsible can amazon be with its customers. And there is no use with talking to customer care. I need to file complaint and legal action against company, just because no other customer should face what i am facing.

To,
The chief branch manager
Hdfc bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 199 rupess was successfully processed on 3 september to my account. This amount should have been credited to my hdfc account by now, but i have not received the refund till now.

I have called the hdfc bank of india customer service and also emailed all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Sir/madam,
I purchase an usha imprezza plus mixer grinder (Mg[protected]watt 5 jars with full copper motor (Red/white) |b075h743d1 (Us-mixer-3775). Then return product for some damage issued on 10/08/2019. Product refundable money (Rs. 4210) not credited in my linked bank account. Though amazon representative demand money is credited and give me a reference transaction no.[protected] with date. 20/08/2019. So please help me...

Dear amazon customer care my order no[protected], adidas sport shoes, price-2364/-, purchased date 21/08/2019, and deliver my home at 26/07/2019 but shoes not comfortable me so i am return request to amazon customer care, and 28/08/2019 shoes pick up via ecom express tracking no[protected], today at 06/09/2019 my product reached amazon whare house at 06/09/2019, but amazon not refund given me, i some time contact amazon customer service for refund matter but not refund given me, but amazon send me a email massage say to me amazon whare hose recived a different shoes it's camplain very wrong. Amazon frouding and cheating me,

My american express statement shows a charge for $12.99 dated 8/27/19.
I did not request a prime account. While accepting my purchase, the free trial offer came up. I could not find instructions to remove the offer. Please issue a credit for this amount. I think this is a shame to trick customers into signing up for this program.in fact the item i purchased would have been sent at no charges.

Tracking information shows that it will be delivered to me on 12/09/19 what is the use of getting the product will it be delivered to me on30/09/19your Customer service is very very BAD NO have value of the customer. IF IT IS NOT DELIVERD WE WILL MEET IN THE COURT.

I ordered a merlin suit from amazon but it had stains on it so i requested for refund. They told me that i would be refunded in my bank account but refunded in amazon pay balance. I then contacted them after which they deducted the amount and from a month, they are not refunding the amount. They put some or the other excuse. I contact them frequently but don't get a proper response.