Amazon India Complaints & Reviews

I ordered a jbl c300si on-ear dynamic wired headphones (Black) worth rs 999/- (Nine hunderd ninety nine) on 19th september 2019 and immediately cancelled it as i mentioned wrong delivery address for the order. I have not yet received the refund in my account however got the message on my number that refund has been made. Please resolve it as soon as possible.

I received this message on 6/9/19 - alert:rs.199.00 spent via credit card xxxxxx at amazon1258399 without pin/otp.
On[protected]:00:03:47

I did not give any permission to amazon to deduct any such amount from my account, and that so happened without any otp or pin. I did not make this transaction, and i want my money back immediately. This is totally unacceptable

Pl. Revert back and give me the complain no and contect person for this complain

Thia is totally un ethical

I ordered a laptop (Hp pavilion gaming) using amazon.in.
I wanted a gst invoice for that but my account was a personal account...
Customer service told me to change my account to business account and so i did...
Its clearly written that your all oast orders will be transferred to buiseness account...
But after completing the transfer to a buiseness account customer service is saying that you will not get a gst invoice...
I just want a gst invoice of my order...
It was sold by:
Appario business
Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055

My order ID#[protected] my account no. [protected] Indian bank. I ordered 04/09/2019 but I cancelled on 06/09/2019. They initiate refund amount to my account on 16 / 09/2019. My refund reference is 30005492609257122288386
Still now, I don't receive refund amount from AMAZON. Please help me to get amount as soon as possible.
Thanking you

I'm alima bee bee my indian bank account no [protected]
Respected sir,
I have ordered cosmetic item for rs.165 in amazon 04/09/2019. I have paid by debit card, after two days i have cancelled my order on 06/09/2019. So they successfully initiate refund amount to my account on 16/09/2019. Refund reference no 30005492609257122288386. Still i don't receive amount please help me sir...
Thanking you!

I ordered mobile case on 15/07/2019, order#[protected], they assured product delivered within 4 weeks, now more than 3 months product not received, i asked for refund, seller said already raised for refund and 3 - 4 days i will get back my money, now more than 8 days still not received the money, i mailed again, they just give me falls promises

Order #[protected]

I have ordered on amazon using my 40% cashback & flat 100 cashback coupons received while applied "newcust" code, but after applying code and ordered no cashback received of rs. 100, immediately initiate severe action on amazon and provide compensation of rs. 5000 in this regarding!

As i have faced many several inconveniences after writing email to [protected]@amazon.in

So cs and lead team have no knowledge and won't help to resolve issues just waste costumers valuable time!

Check here for email replies and cs & lead replies & take immediate action!

*

Cs reply and lead reply!

Hi syed, sowmiya here.
How may i help you today?
S
12:24 pm
I have facing rs. 100 cashback issue under "newcust" code sent email but no resolutio made?
12:25 pm
Sowmiya | customer service
I'm sorry to hear that you are facing the issue with the cashback.
Please don't worry, i'll surely help you with this.
Please be on hold while i check that for you.
S
12:26 pm
I have sent many emails one time getting a response and another time other response you can check emails sent by me
12:26 pm
Sowmiya | customer service
Thanks for waiting.
Could you tell me where you have seen that offer?
S
12:28 pm
I have applied at order page seen offer on product page after applied got message as you have successfully redeemed your promo code but cashback of rs. 100 not credited
Order applied order #[protected]
Every time i have to contact for cashback, why this?
I have already sent offer applied order screenshot as well through email
12:31 pm
Sowmiya | customer service
Amazon pay cashback: rs.200.00 applied on this order
S
12:32 pm
That is 40% offer and this one 100 another code applied
Would youhelp or same?
12:33 pm
Sowmiya | customer service
I have escalated this issue to the concern team.
S
12:33 pm
Same escalated in previous as well through email but no credit till now?
12:35 pm
Sowmiya | customer service
Kindly i"m requesting you to wait till 30 september.
S
12:35 pm
It will be credited or not or you can transfer to supervisor to look into it?
12:35 pm
Sowmiya | customer service
They will also provide the same solution, if you prefer i'll connect you with my supervisor.
Shall i connect you with my supervisor?
S
12:37 pm
Yes
12:37 pm
Sowmiya | customer service
Please be online, i'll connect you with my supervisor.
S
12:37 pm
Ok

*
Lead reply:

Divya has joined & will be ready to chat in just a minute.
Divya | customer service
Hey syed, this is divya from leadership team.
D
12:39 pm
I am facing cashback of rs. 100 under 'newcust" code applied and order delivered but no cashback credits,
Can check my transcript
12:40 pm
Divya | customer service
I understand that you are facing an issue with the cash back.
Am i right?
D
12:41 pm
Yes
12:41 pm
Divya | customer service
Are you referring this item urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality]?
D
12:41 pm
Yes
12:42 pm
Divya | customer service
Where you have received that coupon?
D
12:43 pm
I have seen the offer on product page an applied code successfully and no cashback received
12:43 pm
Divya | customer service
Can i get that cash back details?
D
12:43 pm
Flat extra 100 cashback for you on this order shown
So i had sent screenshot as well to amazon
12:44 pm
Divya | customer service
That's only for new customer.
Who is going to place the order 1st time in amazon account.
Those customers will receive the cash back within 7 days.
D
12:46 pm
But here shown code on product page and applied successfully, so have to receive cashback
12:46 pm
Divya | customer service
No it's only for new customer.
D
12:46 pm
I have done research for this code shows only for eligible costumers but here after applying no trust is it ok for amazon to deal with a costumer?
Is is false practice by amazon,
So everytime i have to contact cc to resolve issue, what is this? I have to change my ecommerce showwping site to another one than amazon
12:49 pm
Divya | customer service
Can i get the link regarding your cash back which you are referring?
D
12:49 pm
Here is the link while ordering offer dates are valid till september 2019 do check on that basis https://www.amazon.in/l/[protected]
12:50 pm
Divya | customer service
Please check the terms and conditions.
Offer is applicable from 00:00:01 hours on 1st july 2019 to 23:59:59 hours on 31st july 2019
D
12:52 pm
I had told already you that while ordering shown september 2019 validity now changed
12:52 pm
Divya | customer service
How it's possible syed?
D
12:53 pm
It is possible with amazon as faced in previous as well, after reaching to cc told technical issue
12:53 pm
Divya | customer service
Sorry it's not changed from our end.
That's only given time frame.
You have tried already expired coupon.
D
12:54 pm
No, here i know cc and lead won't help that's why saved terms here
Promotion details how to avail the offer? 1. Offer is applicable only on all products. 2. Offer is applicable only on orders paid entirely using prepaid mode of payment. Offer is not applicable on pay on delivery payment mode 3. Offer is applicable from 00:00:00 hrs 1st july, 2019 to 23:59:59 hrs 30th september, 2019. 4. New customers can get flat rs.100 cashback on their first purchase done during the offer period. Visit https://www.amazon.in/l/[protected] to collect the offer. 5. Cashback will be credited in the form of amazon pay balance within 1 business day of order confirmation. To know more about amazon pay cashback offers, please refer to - https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]
I have offer applied screenshot i will post on consumer forum and tweet amazon as well
12:56 pm
Divya | customer service
Wait let me check this from my end.
Could you please check the exact cash back name?
Because i've tried here i'm receiving only get flat rs 100 cashback on your first footwear and handbags purchase
Could you please check and confirm?
D
1:03 pm
Get flat rs.100 cashback as amazon pay balance on your first purchase using pre-paid orders. Visit store to collect the offer. This product is part of this offer. Enter code newcust at checkout here's how
1:03 pm
Divya | customer service
Have you got this code from your store?
D
1:03 pm
Yes
1:04 pm
Divya | customer service
I will arrange the call from our back end team.
D
1:05 pm
You can send email i am unable to take calls right now
I have already wasted 10 days time for this sending emails to [protected]@amazon.in
1:06 pm
Divya | customer service
[protected]@amazon.in
You can send the mail to this mail address.
They will get back to you within 24 hours.
If i've arranged the all now they will help you immediately.
D
1:07 pm
Thoguh no resolution made so sending compalaint to consumer forum and tweeting to amazon, bye for now
1:07 pm
Divya | customer service
Otherwise when you are able to take call please get back to us we will arrange the call.
Sorry the way you feel.
_

Email replies waste time here :

Amazon
Your account amazon.in
Message from customer service
Hello,
I have checked your order id:[protected]
For item: urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality].
- and also you have received cashback ₹ 200.00 - received for unlocked - 40% cashback on this order and it is already added to your amazon pay wallet.

Details - gift card id: #[protected] | expires: 4 sep 2020

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sushmita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Original message
Still no cashback, resolve issue immediately!

On 9/15/19, amazon.in wrote:
[image]
[image: amazon]
your account
amazon.in
message from customer service
hello sayed,

this is nisha from amazon customer service team.

i acknowledge your concern about the cashback against the order no:
[protected] which is not credited to your account yet and as per
your statement 6 days has already been passed. Please do not worry, i'll
surely get this concern resolve for you.

one of our aims is to provide a convenient and efficient service and i
realize that we haven't met that standard in this case. Please accept our
apologies.

to assist you with my best efforts, i have checked all the details and would
like to inform you that we have already escalated your issue to our cashback
promotional team on 07, september 2019 and it will take 6 business
(Excluding saturday, sunday and national bank holidays) days which is
maximum by september 18, 2019.

thus, i humbly request you that kindly allow us some time so that our
cashback handling team look into the matter properly and you the eligible
cashback.

please be assured sayed, once the issue get resolved you will get notified
by our team.

lastly in this regard we just need a small favor from your end, which is
your little patience and co-operations.

trust me sayed, customer's satisfaction and your hard earned money is
something that we take very seriously. So be relaxed your money is in safe
hand.

thank you for being a valuable customer of amazon.

we appreciate your feedback. Please use the buttons below to vote about your
experience today

warmest regards,
nisha n
amazon.in

— so wasted time only!

Note : last words : all cs and lead team deaf and dumb have no knowledge and waste costumer time only!

*

Hello, i'm sujal parmar, i have order allwin 360 degree spin bucket mop (Pvc) with 2 microfiber heads (Blue), and the product quality is not good, so i have return the product. And the amazon refunded process is 3 to 5 day working hours in back the amount in your account, and amazon refund the amount 20/9/2019. And today is 22/09/2019. So today i call amazon customer care and he tell me the process is done and the amount is transfer to my account but the bank is not refund my amount.

Please cheak the attachment.

Una facturación que me descontaron de mi cuenta de banco un cobro que no tengo idea, quiero que me reembolsen lo más pronto posible, no es justo que hagan cobros sin mi autorización el[protected] un cobro de 14.04 dólares.. Es un fraude ya no confío comprar en amazon por robos... Por favor de verificar el incidente y hacerme saber lo más pronto posible..

Dear sir/madam,

I purchased the above mentioned product on amazon website. It was clearly mentioned the in the website that "product will be in an unboxed or refurbished condition. Minimal or no signs of wear and tear." "amazon renewed is your trusted destination for open-box and refurbished products that are inspected and tested to work and look like new". But the product has unacceptable wear and tear and looks very old. I wanted to return the product immediately and got connected to the customer care person.in spite of explaining the issue, i was told that renewed product can only be returned if it has technical problem or different mode or different colour. I ordered this for my daughter and she is refusing to use this. I have paid good amount for this trusting amazon policy & now i am very upset with the same.

Hope you understand the sensitivity of the issue and take the product back and refund the amount.

Thanks
-ravi

Hi

I have cancelled an order from amazon and i didn't get my refund and my refund referal code is 75503729258033165783141this is my referral code and the amount is 527. So pls refund my money

Indian bank customer care pls refund my amount in my account i was cancel the product above 15 day so kindly request to you please refund the amount 527

A refund has been made by amazon on 2sep of may regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
Ref no : 85215229257936279912853

This is hukam singh
I purchased a oneplus 7 on 11 aug from amazon.in by emi mode but now they are saying that i purchased it in full payment which is totally false. I got all msg on my phone but i exchange my old phone with new one and i did not keep msg backup. Now amazon is not ready to make my no cost emi and my credit card asks for full payment.
Amazon india did not accept mistake or may be the do it purposely to make extra profit.
I uninstalled amazon from my phone and never buy any thing from these cheaters

Note - please don't purchase any thing from amazon india in no cost emi scheme.

I have lodge complaint on 08/09/19 and your company representative mr. Samir so and so, mob. No.[protected] & [protected] & email id : [protected]@gmail.com. He assured to me total cheated amount refund to my bank a/c, then he collected both bank a/c (Andhra & hdfc bank)
No. Cvv no. Pin no. Necessary passward from me on 08/09/19;09/09/19 & 17/09/19. After that i saw my hdfc bank balance of rs. 2, 26, 350/- withdrawn
By he and also andhra bank balance of rs. 2, 04, 578/- withdrawn by he alongwith my fd amount of rs. 5, 000/- then he told me provide by process total money and after that process refunded total amount to my both bank a/c on 17/09/19 & effect within 24 hrs. But i have been seen no amount refunded my bank account till now and i communicated in every minute to him through his mob. Ph. & his email id but did not connected. I request immediate take action and refund my total personal both bank a/c balance as early as possible. I have enclosed my latest bank statement. Now my balance is nil.

I have order product but some how order is cancelled and amazon intiated refund but till yet it's not receive in my bank account and amazon provided reference number[protected] and i have to bank but bank is also not taking any action against it or against amazon.. And when i talk costumer team of amazon they will also not any strict action against seller

I bought it on may and it was taken on 3rd june.After some weeks when I updated my passbook i saw that there was no amount refunded from amazon. I contacted to the amazon, but they told there was already refunded the amount.Again I look for it after a month but the same thing happened. Amazon Customer Service says they have refunded the amount and the Bank Customer Care service says that there is no such refund in my account.Where did my money went then?

Yesterday, i got a call from mobile number +[protected] to do KYC of my paytm account and he asked to transfer 1 Rupee to Amazon. Then he asked me to press keywords and during this period INR 24800 from my bank account has been transferred to AMAZON pay. I lodged a police complaint (no. 14A 20/2019) also.

I request you to please look into the matter on urgent basis and get my money back. this is also to aware rest of your customers about kind of frauds happening.

Please feel free to contact me @ [protected] (J. S Oberoi)

Sir
Maine amazon se Rs999 ka cargo jins buy kiya tha.amazon ne khrab product bheja maine return kiya.dobara kharab product bheja maine phir 6 september ko last bar return kiya.custumer care me 3bar complain kiya.care wale 18 september tak paisa amazon pay balance me bhejne ko bola tha.
Return pickup[protected]

My account- amazon pay balance

As per told me amzon that they provided me refund with return reference no. Of #[protected] and #[protected]on date of 2sept 19 and 13sept 2019 respectively. But unfortunately not credited in sbi account. I tried many times with bank as well as amazon. The bank need utr no to process but amazon is not providing the appropriate detail.
Why you are not providing utr no. And i got mail from sbi upi that the amount of 287 rs which amazon sent me on 2nd sept have send again to amazon on 10th september.

My name is manish mahadev saha. Its been more than 20 days now amazon initiated the refund of 190 rupees to my bank account no - [protected] of bank of india, babupeth branch, chandrapur on 28/08/2019. But the amount is not reflected to my bank account till now.
The refund reference no[protected].
Below i attached the screenshot for your concern. Thank you.