Amazon India Complaints & Reviews

Hello there,
I purchased cn-knight tws i8x earbuds of inr 2599.00 on 26 august 2018 with order id # 405-[protected].
I retuned the product with tirupati courier service pvt. Ltd. With awb number[protected].
But i did not get refund yet.
I contacted amazon customer care several times but nothing happened.
I have attached courier slip and tracking details.

Please refund my money inr 2599.00
Thank you.

I've ordered a mobile on 7th September i.e. vivo y91 costing 9990 rupees for which I've given my old mobile as exchange after which I've paid 5740 remaining money .And after a day, I've cancelled my order due to the reason that my old mobile got repaired and I've requested a return after which on 8th September at 8 20 pm, a refund has been initiated according to Amazon India .order no is -Your Amazon.in Order #[protected] .
And after almost 8 days i.e. today on 16th September which was the actual last date of refund according to them is still not processed into my account .
I've called the customer care of bank as well as Amazon and both of them take no responsibility for this . Both of them say the opposite person is responsible for it .I want my issue to be resolved as soon as possible and want my money back.Ive also provided pics of emails showing that refund is initiated.please look into it now ..I'm fed up of calling the customer 10 times a day and Everytime a new person picks up the call asking me to go to bank ..one says contact bank customer care ..my qualm is why do I need to go a bank when ive paid my money to Amazon through my debit card then why is it taking so much of time to give back my refund ..please look into the matter and do the needful as soon as possible.

Dear consumer forum

I placed a order in *Amazon India* on 13-9-19 but till 16-9-19 I never know where is my order or product.
After Tracking from 5 days on 16.9.19 I got known that my order is given to wrong person and name on invoice also was wrong it was INDER DEV instead of KRISHAN KUMAR(my name). My order is payed online if this order was booked on COD formet is Amazon excutive will give this order??? No never
Its a big blender. Without PIN no how Amazon excutive gave this order to anyone because PIN no was on my phone number and otp which needs a the time of delivery was send to both numbers my and that person's number too next of delivery 15.9.19 in morning.
It's big sign of mistakes and corruption in Amazon india.
It's need a right and tight action against both Amazon India and that person too who received this order. Pics of invoice and my order details

I had ordered a mobile phone and was promised the delivery within one day i.e on 16th September. The delivery person came, he checked my current phone which was due for exchange, and then denied giving new packet. Then he said he has fulfill some formalities, and wasted 20 mins scanning bar codes. Finally he spoke to someone through his phone and said Madam I cannot deliver your packet. I called amazon customerservice, but ### did not give a satisfactory response, instead kept on giving standard statements like do not worry, we will give you your order in 3-4 days.

My Amazon pay balance of ₹3000 had been stuck in my account whit is on hold. I m trying past 3 months to unhold it but no response from amazon. I have done more than 100 of mails to account specialist team. No one is helping me out regarding this problem. Amazon service team is not helping me in this issue.
[protected]
A3 C1 GREEN POWER WELFARE SOCIETY SECTOR 75 FARIDABAD

I ordered groceries from amazon and the order got returned.. Its been 10 days now and refund didn’t reflect in account... Amazon is saying they have processed the amount of 2713.57 in my account but still i did get the amount... They have given me the return reference number 902660.. And asked me to contact the sbi bank helpline.. I contacted thm but they refused to entertain my request as they said amazon is third party and if they had refunded the amount thn it should hv come to my account.. Now both are blaming each other and no one is solving my issue

I bought an item from Amazon which was returned, the product was received by the facility on 2/9/19 but I have not received a refund, talking to the Amazon support I recieved a Refund Reference Number for the transaction[protected]. Calling the bank customer care and visiting the bank has been of no use .

Sir,
I booked an samsung a50 mobile that was scheduled to deliver on 11th sept. No body came to deliver my product on that day however i received a call from the delivery team saying that due to technical problem they won't deliver the product and i need to cancel. When i talked to the customer care they said that the product would be delivered on 12th on which i requested them to schedule it for 13 as i was not in town on 12th. On my request the same was scheduled for 13th but again i did not receive any call and my product is still not delivered. On 16th i call up amazon customer care and requested them to cancel my order but my request was turned down saying that i have to wait till the product gets delivered. On this i wanted a confirmation which they refused to give. This is a complete harassment to a customer. Kindly look into it. I have been a loyal customer to amazon for quite a long time but now considering this level of service i am very disappointed and feel like i have been trapped.
Regards,
Dipankar kalita
[protected]

I had placed an Order for purchase of 16 items worth of Rs.996.05 bearing No.[protected]. 15 Items are delivered on 13.09.2019 as against 16 items thereby short by one item (Poha- Organic Rs.70/-). Moreover, despite I asked for invoice for the items, a lady on delivery job neither provided it to me nor it was available inside the packaged bag. This is something appears to be ridiculous. Please look into it.

Amazon standard has gone done completely.. I haven’t received my order yet (That is monday) and they have updated status as delivered and signed by security. When complaint they ask you to wait and do nothing about it. I am a prime customer and only advantage is we are supposed to get order in 2 days but they deliver products at their own time. I don’t have dress for my kids birthday now

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 500 rupees was successfully processed on 1/9/2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have purchased a product online from amazon india.
Details are :-
Order #[protected]

Product was found defective as soon as it was delivered but we requested the return. Yet there was noone sent to pick the faulty product.
Product was purchased on 23rd august 2019 and today it's 15th september2019 and still they havent returned the money.
I have compalined couple of times in amazon complaints but no one helps me.

My order was cancelled on Amazon (order details in screenshot attached) Order no[protected]. I called their customer care 4-5 times, each time they put my call on hold for 5-6 minutes and say that they will refund the amount but they are not refunding.

Sir,
I have booked the wipro table lamp . I have received a message for delivery today with no of delivery boy .when i talked to him for delivery he had i am machnie so i delivered your parcel at once.
So you are requeted to see the case and take action the delivery biy
Thanks,
A K Nirala
Prime customer of Amazon, Patna

Myou complaint is regarding return pickup courier agent first of he doesn't know how to talk to ladies in was not at home while the pickup was scheduled so my mom was giving the return to him so he knew nothing about the rules and on that he was continuesly shouting like the dog barks if he is confused about something he should clarify the things first with his senior officials but instead that stupid was continuesly shouting and arguing with my mom in middle of all neighbours all neighbours were watching it's so humiliating and disgusting that such # are kept for the job which don't have any professionalism nor the manners that how to talk to a lady so it's my humble request to amazon please take some strict actions against these # or otherwise i will make sure that in future these things happen i will sue the person and the amazon at the consumer court for misbehaving and irrespective beheavier so as i mentioned the whole issue please do something about it soon or else i have to take some actions

My order[protected] this is delayed and everytime your team ask to wait one more day. Is this your pattern to feed your customer. Highly disappointed from your working style. Flipkart is far better than you. They meet their commitment. Your customer care executive was not able to understand my situation not helping me none of the executive helps me to resolve my issue

It says 10 days returnable on first page when you buy. I bought printer on 8 th september 2019 and realized that i made mistake because it was not suppported on mac os. I asked amazon to exchange with other printer which is supported or return given you mentioned 10 day return policy. They are not accepting to exchnage, or refund as they say for printer we will return only if defective

Order #
[protected]

I have reached you so many times for return powermax fitness mft-410 4 in 1 multi function manual treadmill. I have returned this product under return period. But seller has denied to return this product because as per him this only under replacement policy. As per amazon trademill is under 10 days return only policy, i have attached snapshot of that. When i bought this product the product was under 10 days returnable policy, now seller has changed to 10 days replacement only.
I have seen many seller doing that and am attaching snapshot of 1 products which has changed his policy under 15 days. I am buying products from because of amazon trust but this time it's giving me nightmares. I really want to return this product, product is unused and packed.
Your customer care executive are giving me different answers every time one your customer executive said that this product is 100 % under returnable and refund will be issued to you for sure, now they have started denying too. If product is not under returnable policy then why there were return window on amazon. This is last time i am contacting you because i am definitely complaint in consumer forum for this. Product is not chip so i can let it go. Please solve my issue and create return for this.

Very poor service I given valid address but system show not permanent address money deducted but delivery not done fraud company system not refund money my order I'd is[protected] please refund money or deliver product on time I contect customer care but not current reply from end..

I have ordered 3item from Amazon such as a kiston battery sprayer pump gun, maxx3 12v hipower water pump and a gionex adapter after found defect I returned it but my money isnot credited to my original bank account