Amazon India Complaints & Reviews

To,
The chief branch manager
State bank of india
Brahmpur, bihar

Subject: charge dispute "refund never processed"

Dear sir

A refund of 652 rupees was successfully processed on 30 july 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My name is adarsh raj and i had ordered m3 band of rs. Amount 397 in amazon on 22/08/2019 and after 30/08/2019 i returned this order due to personal reason. And on 31/08/2019
Amazon initiated the amount to my bank account but i still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but centaral bank of india doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. My account no is [protected] by the name of kiran pathak
Thanks you sir

I ordered smart watch from amazon on 9 august nd that was defected... So i applied for return... And it returned on 15 august... And they give 3-5 days for refund bank on account and now today is 7 september i didn't get my refund back... I complaint to customer care of sbi bank and amazon after 1 week of returning the order and i have followed all the procedure they have told me but they didn't resolve my problem.. Plzz get my refund back...

I ordered a microsoft office student 2019 on[protected] & made payment 5149.00 by credit card. I want to cancel it after 1 hour as there was many negative review about the product. But there was no cancel option. I contacted amazon customer care & they assured me by phone & mail that they will cancel it & will refund my full money. At the same time the seller (Name: 360 media, third party seller of amazon) said that this is not physical item, some difficult issues & they will take charge but amazon sent the seller a mail where they said not to take charge for cancellation of the order. To see that i again sent a mail to amazon & they said they will refund my full money within 2 days.
But today on[protected], a message sent by amazon to me that they are going to refund only rs 3068.00.
The item has not delivered to me & i think the packaging cost may not be rs 2081.00.
Please help me to get back my money.

Had ordered a quick heal antivirus on 1 september2019
Order no.[protected] and today i have got the delivery in which they have sent me a blank dvd, no branding no seal.
I am totally disappointed with amazon seller and and its service.
Its a fraud done by amazon. I want refund for this product.
Please help me to get rid of this fraudulent done by amazon.
Amazons worst service. Refund me as soon as possible.
These sellers are leading amazon to its worst position.. These fraud seller shoud be banned.
I want immediate refund.
Order summary attached below. I have attached three images..
1- order details.
2- product that i have ordered.
3- wrong product which they have sent

I pay online payment to amazon product by using my debit card on the date 30 agust
And after payment. I cancelled my order
Some reason and i got massage from amazon
Your refund will be transfer to your account on
The date of 4th to 6th agust 2019 but i didn't any refund till now amazon gave me reference i'd number - 107230

Please returne my refund as soon as possible

Voltas 1.5 ton 4 star inverter split ac (Copper, 184v szs (R32), white)" [order no:[protected]] delivery due date was 2nd september 2019 till 7th september product was not deliver. They are giving me excuse regarding the delivery as they uses gati courier. The gati courier also dose not giving me any answer regarding the delivery only say give us 48 hrs to short out the problem

I have purchased zenheiser from amazon by making payment of 808 through indian bank debit card. I have returned the item and amazon initiated refund with refund reference number[protected]. I visited branch for solution and they said to file pos. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank.

Hi, I have ordered Noise wireless earphones on Amazon and next day it was marked as delivered but I didn't get the product. I contacted several times to the customer care but yet they keep asking for additional 24hr time everyday. They don't even bother to check with their delivery agent whether he has delivered it or not.

I chirag savala had cancelled order of rs 1037 given on 3august 2019 so kin dly refund my money the amount in break up -199 then 145.67 then 172 then 104 then 416 total - 1037 rs i had orderd a to z mysteries book from amazon india, in on 3rd august and my amount was deducted then i had cancelled my order so plz look in this matter my reg mobile no [protected]

I did ordered a product from amazon.in on 8th of august. But till date it did not got delivered, but on their site status of delivery got updated to "delivered", but i have not received. Amazon customer care representative asked me to raise a refund request as i have not received the product. I applied for refund, but it got rejected. Now customer support team is telling that they can't help in this case further, i had to contact "[protected]@amazon.in". When i try to send an email to this email id, its not getting delivered. I got stuck here. Attaching the screenshot o[censored]ndelivered email message.

I have been following it up from almost 20 days, no one is helping me.

Please do needful.

I have order on 29 aug s5 wireless headphon rs. 1999/- product from amazon. It was place order twice and once i cancel the one. But cancel item refund rs 1999/- still not refunded to my sbi credit card till 7 sep. My sbi card shows the bill of 3999/-till now. I have already ask so many times to amazon about it. They will answer me it will come to my ac by 5 sep. Yesterday i ask to them they will told it will come today. But today now they refuse to give any positive answer. Kindly do the needful

Hi sir
I have purchased a mobizzila local air pods from amazon on 21. July.2019 in rs 539.00 under order id#[protected] which has been received after 2-3 days. I tried to use that gadget but it was defected, poor quality product and non-workable as well. So i raised a return request on 25. July.2019 after that no one pickup that thing from my address and amazon send me a packing label with incorrect address of seller. So i agree to send this product. I shipped this packet from delhi to jaipur on 27. July. 2019 via dtdc courier with docket#z11683178 freight cost rs 120.00. But due to incorrect address it was return back to me after 15 days.in this shipping span i contacted amazon multiple approx. (10-12 calls) to track this docket from dtdc web that it’s not delivering due to incorrect address but no one respond me properly. After again reach out to amazon rep again told me provide me same address to send again with different carrier if this time it was not delivered we will initiate the refund with all courier cost. So i again this packet on 29. July. 2019 via trackon courier with docket#[protected] freight cost rs 100.00 but this time it’s still not delivered with same problem after many attempt. So i called again to customer care but they did not generate any refund or even freight cost and still on same statement that you need to send third type on same address after that we will refund you. Now that product listing also not available in amazon website due to poor quality. No one contact me or help me about this concern, so i am totally frustrated with their services or going to logged a consumer court case on amazon and their seller. I have some call recording and paper work so please suggest how can i processed out.

I had placed an order for an ipad on the 8th of august 2019, when i recieved the ipad it was damaged with the amazon cover intact, the products box had a hole and the glass was shattered. That very day i placed a call to customer care and they had initiated an inspection which they messed up and i had to wait three days for this to be done. After that product was to be returned, i have contacted them for 25 times plus easily. They assured me pickups for 6-7 days claiming first that it was a contact issue, then a courier issue and now say that the product was damaged after it was delivered. They are refusing to pick it up. They have been giving false info. The product costs 82, 900rs.

Dear sir,

I have purchased a mobile phone through my debit card from amazon and paid rs. 18750 on july 28, 2019. But due to some technical reason i requested for refund from amazon and in the meanwhile i have closed my account on august 6, 2019 and amazon has refunded the money of rs. 18750 on august 21, 2019 into my account that has closed on august 6, 2019.

I have received the credit message through hdfc bank as well and as amazon share the refund reference number is 961310.

Kindly trace the fund and help me out as bank is helpless at the moment and when i have visit the bank they asked me the settlement report from amazon and amazon is saying that they have refunded the amount as back to source and they don't have any settlement report.

I am sharing the snapshot of the same.

Kindly do the needful.

Hi team please process my refund 580rs transaction number[protected].
Please help and close asap. Please check my complaint and close asap. Amazon already reflect the amount but not show in my account. So please process for the refund. The refund reference number for transaction[protected]. Please close the urjent becies.

I had ordered a quick heal antivirus on 31 august 2019
Order no.[protected] and today i have got the delivery in which they have sent me a blank dvd, no branding no seal.
I am totally disappointed with amazon seller and and its service.
Its a fraud done by amazon. I want refund for this product.
Please help me to get rid of this fraudulent done by amazon.
Amazons worst service. Refund me as soon as possible.
These sellers are leading amazon to its worst position.. These fraud seller shoud be banned.
I want immediate refund.
Order summary attached below. I have attached three images..
1- order details.
2- product that i have ordered.
3- wrong product which they have sent

I have made an order for a e home garden slide for kids on 5th septemeber 2019 bearing order no #[protected]. We cancelled the order on the same day but refund not yet received yet.

We tried to enquire thruogh sms but while enquiring through sms for refund it says "we didnt find any matching refunds for your account"

I have made an order for a e home garden slide for kids on 5th septemeber 2019 bearing order no #[protected]. We cancelled the order on the same day but refund not yet received yet.

I have purchased one one plus 7 (Mirror blue) via order no.[protected] dtd. 13.08.2019 from amazon india, it has 5% cashback offer by hdfc debit card, but on queering with amazon they replied to contact hdfc customer care and also said generally it will credited within 3 working days to your account, then i contacted to hdfc and they assured about cashback but also replied to contact amazon about cashback, it is now more than 20 days but no cash back received till now.

I had ordered for rhe product from amazon app. Package was missing one accessory. After that i requested for replacement, the next day 6-sep-2019) amazon was suppose to make deluvery of replacement product. Delivery agent made a call but did not waited for the call to be picked. I made a return call but that person kept on disconnect the phone.

Order tracking no[protected]