Amazon India Complaints & Reviews

Order #[protected] placed on 4th sep reflects delivered to customer dt 7th sep. Amazon cust care notified on 8th sep about the erroneous update. So far have not received any update on package status nor received call from senior as requested
Since this is 4th such instance in past 5 months i have rejected refund untill the cause and corrective action is known.
Refund rejection also stems from fact that these products are brought at sp price on the sp. Date and refund does not help get them at. Same price again.

So far have not received any updates on below points;
1. Where is the package exactly and req. To deliver it in next 24 hrs since it shows delivered or confirm exactly when it will be delivered.
2. Exact action initiated to resolve the recurring delivery issue since customer complaints have not yielded any resolution
3. Compensate for the repeated challenges faced and time spent on issue resolution by customer

Dear sir i am akhilesh rajput want to purchase xioami mi a3 (More than white) but when i see your seller (Darshita mobile) review i found many negetive rewiew regarding him kindly provide me mobile direct from you please revert on asap. Because its the question of your companies image so a good company should nout use sellers who is diappointing customers your company is very good i like it but the seller you are providing i don't want him to deliver me because he has diappointed many customers.
Thanks and regards akhilesh rajput

My name is amar verma and i had ordered sony mdr - ex150ap of rs.899 (Sony mdr - ex150ap) in amazon on (25.08.2019) and after (28.08.2019) i returned this order due to personal reason. And on (01.09.2019) amazon initiated the amount to my bank but i still didn't get the money. Amazon sent this reference number
(#[protected] and told me to fill charge dispute form but pnb bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. My account no:- ([protected])
Thanks you sir

My name is Amar Verma and I had ordered Sennheiser CX 180 street II of RS.838 (Sennheiser CX 180 street II ) in Amazon on (28.08.2019) and after (30.08.2019) I returned this order due to personal reason. And on 31.08.2019 on refund initiated)
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number #[protected]
(#[protected] and told me to fill charge dispute form but PNB Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is ([protected])Thanks you sir

I ordered a hard drive on amazon and now they delivered the case of the hard disk. Now after investigating they are saying that they have delivered the product. They are not ready to refund or replacement. After sending the mail mail many times they are saying you have too many missing complaints of our orders. This happened 2nd time with me. They are not sharing the right information. They are hiding their fault and they are jot doing their job properly. Nobody is helping me from the side of amazon. They are harassing me from 3 days, giving me mental torture. Order number is[protected]. Amazon said we cannot help you out. It is your lookout.

Dear sir/mam

My account number is [protected] and my name is pankaj jha.

I was paid some of rs 9236 thru my master card since[protected] but technical issue company was refund in my account since[protected] that reference number is 212418 but i have not received in my account. So that i request you please short out my problem

Thank you
Regards pankaj

Dear sir
My account number is[protected]
IFSC code - CNRB0005684

I purchased a product on amazon on 30th August 2019 using my canara bank amazon UPI and i cancelled on another day on 31 August 2019 but the refund i was not received yet.
and i asked then for refund. As per their confirmation refund was initiated on maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number[protected].

I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I purchased headphones from Amazon online sites.Due to its bad quality i returned it on 1-sep-2019 after return amazon confirmed by mesaage that pickup received successfully and refund will be issued. But today is 10-sep-2019. till date i does, nt get any refund.
So i called amazon customer service they said that you refund is issued on 1-sep-2019 from their end check with your bank.they gave me a reference no. to concern with your bank.when i called to bank they said no money issued by amazon.please resolve the issue.

Amazon.in has rescheduled my laptop pickup on 11th of september though it had already been picked up by an amazon agent on 9th september at 7:30 am. The agent had all the important credentials, printed address proof. But i didn't get any msg after the pickup.45 minutes later i lodged a complain regarding the entire issue. They haven't got the package and my refund hasn't been initiated.. Plzz do something.

Dear Sir,
I ordered an item(ZIPLEX STYLUSH Crystal Clear Soft Hybrid Auto Focus Back Lens Protector Back Cover for VIVO-Y83 (Black)) from Amazon. Excepted delivery date was 06-September-2019.Unfortunately they haven’t delivered the item yet. I have sent them communication mail several times, but have not received any favorable response from them.
I have attached all order details (Screen shots)
Order#[protected], Ordered on 26 August 2019, Delivery Date: Expected by 6 Sep.
Kindly interfere in this issue. If possible
Expecting a favorable action from your side
Thanks and Regards
SANTHOSH KUMAR.R

Have ordered bean bag from amazon on june 18 it got delivered and due to busy schedule and i could not check 2 days back was filling beans i found bag was torn there is small hole.
I contacted seller he said to wait till monday evening and on monday evening he just given nasty reply saying he cant do anything
I asked what should i do with torn bag, he is asking me to buy new bag and fill in that and destroy old bag, do you guys think we dont know this.

I have ordered a product from amazon using amazon pay and it was shown that my product would be delivered within 4 or 5 days. I’ve been waiting for the product for more than 2 weeks and i still haven’t got my product. My order id is[protected] and its still showing shipped via amazon. I am very much disappointed about amazon and i wouldn’t recommend amazon to anyone ever again.

I had ordered two products Ipad pro 11 inch 64GB WiFi Space grey and Apple pencil, Both of these were replacement products.

After delivery was done, I found out that these products were damaged, I called customer care to tell about the problem, They scheduled a technical visit to ensure the same.

After Technical visit was done, technician filled the report saying that these products were damaged at the time of delivery. Immediately I called customer care and they initiated the return pick up on 26th august. But the delivery agent cancelled the return pick-up.

They have initiated the return pick-up so many times but everytime the delivery agent cancelled the pick up. The recent he cancelled the product was on 6th september.

I dont know what else to do, They have put my account on hold. Kindly help.

Order id[protected],[protected]

I have purchased Microtronik qualitech from amazon by making payment of 145 throug Punjab national bank in UPI. I have returned the item and amazon initiated refund with refund reference number[protected]. I visited branch for solution and they said to file pos. When i contacted amazon, they requested to file charge dispute with pnb customer care.but pnb customer care executives denying the existence of such form/facility.

Pls note that we have made an online recharge for my mobile number [protected] on dt. 09.09.19 for Rs. 399 from Amazon payment, as it as suppose to recharge my account on or before 09.09.2019.

After my recharge, received invoice where mentioned mobile number [protected], which was not mine (attached).

We would request you kindly refund Invoice amount Rs. 399 in my Amazon pay account or transfer product as per my request in mobile number [protected] with intimation to us.

Thanking you in anticipation.

Your's
Atiq ur Rahman Syed.
[protected]

I have ordered a product for which i should get a rs - 200/- cashback. But after the product delivered when i didn't get any cashback i contact the amazon care. Without solving my issue they just told me to wait for 5days...7days...10 days... Etc etc. Finally getting frustrated i just stop calling then repeatedly. I also contacted them on twitter and there they didn't solve my issue and just tell me to wait for more and more.

I ordered my hikvison camera 2 mp kit on 30 aug 2018. Order #[protected] and it was delivered wrongly i. E the entire product was not the one which i ordered. On several calls and conversation with amazon i placed a replacement order (Order #[protected] and the same was to be delivered to me on 10th sept 2019. The delivery boy came to my residence and checked the repacement item and verified it to be correct. The whole incidence being recorder in my home cctv cameras. But after all verification, the delivery boy called his senior official and they cancelled the replacement order. On varous calls from my said to amazon, they are not ready to help me. They just said that they will initiate the refund of the item once it is picked up. I have already made the whole payment and they deliverered the wrong product to me. And now refunding the payment without interest. It has already been 12 days since my order placement and payment but because of their faulty systems and manpowerr amazon is making fool of customers by making the wrong delivery and then denying to replace. Either they should tell the fault if the consumer. I was eagerly waiting for the cameras that i placed order for since 10 days. After 10 days too i just got my order cancelled from amazon. This is ridiculous and gameplay with consumers.

[protected]
The order was delivered to some unknown person and if i contact the customer care, they ask me to check with the neighbors. First of all, who the hell gave amazon.in permission to deliver to someone else. And then the customer care tells me to wait for 3 days
Why the hell should i wait for 3 days for my refund. I was a devot customer. How irresponsible can amazon be with its customers. And there is no use with talking to customer care. I need to file complaint and legal action against company, just because no other customer should face what i am facing.

To,
The chief branch manager
Hdfc bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 199 rupess was successfully processed on 3 september to my account. This amount should have been credited to my hdfc account by now, but i have not received the refund till now.

I have called the hdfc bank of india customer service and also emailed all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Sir/madam,
I purchase an usha imprezza plus mixer grinder (Mg[protected]watt 5 jars with full copper motor (Red/white) |b075h743d1 (Us-mixer-3775). Then return product for some damage issued on 10/08/2019. Product refundable money (Rs. 4210) not credited in my linked bank account. Though amazon representative demand money is credited and give me a reference transaction no.[protected] with date. 20/08/2019. So please help me...