Amazon India Complaints & Reviews

I had ordered two products Ipad pro 11 inch 64GB WiFi Space grey and Apple pencil, Both of these were replacement products.

After delivery was done, I found out that these products were damaged, I called customer care to tell about the problem, They scheduled a technical visit to ensure the same.

After Technical visit was done, technician filled the report saying that these products were damaged at the time of delivery. Immediately I called customer care and they initiated the return pick up on 26th august. But the delivery agent cancelled the return pick-up.

They have initiated the return pick-up so many times but everytime the delivery agent cancelled the pick up. The recent he cancelled the product was on 6th september.

I dont know what else to do, They have put my account on hold. Kindly help.

Order id[protected],[protected]

I have purchased Microtronik qualitech from amazon by making payment of 145 throug Punjab national bank in UPI. I have returned the item and amazon initiated refund with refund reference number[protected]. I visited branch for solution and they said to file pos. When i contacted amazon, they requested to file charge dispute with pnb customer care.but pnb customer care executives denying the existence of such form/facility.

Pls note that we have made an online recharge for my mobile number [protected] on dt. 09.09.19 for Rs. 399 from Amazon payment, as it as suppose to recharge my account on or before 09.09.2019.

After my recharge, received invoice where mentioned mobile number [protected], which was not mine (attached).

We would request you kindly refund Invoice amount Rs. 399 in my Amazon pay account or transfer product as per my request in mobile number [protected] with intimation to us.

Thanking you in anticipation.

Your's
Atiq ur Rahman Syed.
[protected]

I have ordered a product for which i should get a rs - 200/- cashback. But after the product delivered when i didn't get any cashback i contact the amazon care. Without solving my issue they just told me to wait for 5days...7days...10 days... Etc etc. Finally getting frustrated i just stop calling then repeatedly. I also contacted them on twitter and there they didn't solve my issue and just tell me to wait for more and more.

I ordered my hikvison camera 2 mp kit on 30 aug 2018. Order #[protected] and it was delivered wrongly i. E the entire product was not the one which i ordered. On several calls and conversation with amazon i placed a replacement order (Order #[protected] and the same was to be delivered to me on 10th sept 2019. The delivery boy came to my residence and checked the repacement item and verified it to be correct. The whole incidence being recorder in my home cctv cameras. But after all verification, the delivery boy called his senior official and they cancelled the replacement order. On varous calls from my said to amazon, they are not ready to help me. They just said that they will initiate the refund of the item once it is picked up. I have already made the whole payment and they deliverered the wrong product to me. And now refunding the payment without interest. It has already been 12 days since my order placement and payment but because of their faulty systems and manpowerr amazon is making fool of customers by making the wrong delivery and then denying to replace. Either they should tell the fault if the consumer. I was eagerly waiting for the cameras that i placed order for since 10 days. After 10 days too i just got my order cancelled from amazon. This is ridiculous and gameplay with consumers.

[protected]
The order was delivered to some unknown person and if i contact the customer care, they ask me to check with the neighbors. First of all, who the hell gave amazon.in permission to deliver to someone else. And then the customer care tells me to wait for 3 days
Why the hell should i wait for 3 days for my refund. I was a devot customer. How irresponsible can amazon be with its customers. And there is no use with talking to customer care. I need to file complaint and legal action against company, just because no other customer should face what i am facing.

To,
The chief branch manager
Hdfc bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 199 rupess was successfully processed on 3 september to my account. This amount should have been credited to my hdfc account by now, but i have not received the refund till now.

I have called the hdfc bank of india customer service and also emailed all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Sir/madam,
I purchase an usha imprezza plus mixer grinder (Mg[protected]watt 5 jars with full copper motor (Red/white) |b075h743d1 (Us-mixer-3775). Then return product for some damage issued on 10/08/2019. Product refundable money (Rs. 4210) not credited in my linked bank account. Though amazon representative demand money is credited and give me a reference transaction no.[protected] with date. 20/08/2019. So please help me...

Dear amazon customer care my order no[protected], adidas sport shoes, price-2364/-, purchased date 21/08/2019, and deliver my home at 26/07/2019 but shoes not comfortable me so i am return request to amazon customer care, and 28/08/2019 shoes pick up via ecom express tracking no[protected], today at 06/09/2019 my product reached amazon whare house at 06/09/2019, but amazon not refund given me, i some time contact amazon customer service for refund matter but not refund given me, but amazon send me a email massage say to me amazon whare hose recived a different shoes it's camplain very wrong. Amazon frouding and cheating me,

My american express statement shows a charge for $12.99 dated 8/27/19.
I did not request a prime account. While accepting my purchase, the free trial offer came up. I could not find instructions to remove the offer. Please issue a credit for this amount. I think this is a shame to trick customers into signing up for this program.in fact the item i purchased would have been sent at no charges.

Tracking information shows that it will be delivered to me on 12/09/19 what is the use of getting the product will it be delivered to me on30/09/19your Customer service is very very BAD NO have value of the customer. IF IT IS NOT DELIVERD WE WILL MEET IN THE COURT.

I ordered a merlin suit from amazon but it had stains on it so i requested for refund. They told me that i would be refunded in my bank account but refunded in amazon pay balance. I then contacted them after which they deducted the amount and from a month, they are not refunding the amount. They put some or the other excuse. I contact them frequently but don't get a proper response.

I had ordered Skechers shoes from Amazon and for an appropriate size I have refunded it and Amazon issued the refund on 17 July and and they are telling that bank has received it on 21st July but I have not received any refund from Amazon in my bank. I have buy it on cash on delivery and the refund I have done in my Allahabad Bank I have also put a complaint in the bank customer care for this issue but after digging a long time they are telling the issue was cancelled because they couldn't find any transaction from Amazon the complaint number was 111969 and the amount of money was rupees 2361. The Amazon has provided reference number of the refund that was initiated that is[protected].

I had ordered a speaker for 3000 inr and then cancelled the order for a refund.
The amazon team has issued a refund but the amount is not credited to my account. They ask me to speak with my bank cutomer care centre and follow steps to check if the money is credited to my account but they do not have any proof of the refund and it doesnt reflect in my bank account statement. Getting back to amazon they say they have refunded the amount but want to talk with the bank again. I have tried almost everything but i am unable to resolve this issue.

I am Darapureddy Raja Shekar. Purchase Airtec tv on 17-08-19 with order no[protected] and cancelled the order. I have intiated for refund of my order amount of rupees 6999. I have received SMS on, 25 of August 2019 again I have received another sms on 29-08-19 saying that refund has been processed. When I called customer service and asked same they asked me to wait till 5th of September on 3rd again I called Amazon customer care asked for same wait till 5th September. On 3 September I called Sbi customer care and informed about my refund. He openly told me that we don't have any kind of meditation in between you and Amazon. How your account got debited and Amazon account got credited in the same way when they inatiate directly your account will get credited back. We don't have any system to check with the reference numbers what they have given to you. He said we done have a my thing to do with your refund. Please contact Amazon only we can't do anything in this case.
Today I went to Sbi bank where I have account. I have updated my pass book till today. I don't see any refund. I went to operations manager and told him about my refund and your reference number. He also said same how can we check a reference numbers given by Amazon people he said there is no credit of rupees 6999 from 17 of August to 7 September. You have to ask Amazon people not we. He said we can't do anything. Then went to bank manager and asked about same. He showed his system and asked to type my reference no. I asked him where to type. He said when we told you we don't have any software to check Amazon refund. If anything is there it comes to your account not to bank account.
Today again I spoke to your Amazon customer care Ms Anitha she bluntly say our system shows the refund of your amount on 29 of September 2019 with reference number. I have narated all the story she says we have refunded your amount our system shows then only our system generated reference no. What the hell I have to with your reference no. When my pass book copy shows clearly there is no credit of rupees 6999. I want my amount by Monday evening in my account or else I ll file a case against Amazon in my area police station with media statement. I have seen so many non refundable cases against Amazon. So now I request you to credit my account by Monday evening. I thought it's a multinational mediating company I for online shopping. I am scared to do any online shopping. You people have thorn the tv at my residence after repeated calls on 5th day of delivery it got installation. About this issue I have not received even a single mail till today 4 o clock. Now when I called your customer care today I received your email. I can't trust or wait anymore about refund. Monday evening after 5 pm I ll lodge a complaint against Amazon with press release.
Regards
Darapureddy Raja Shekar
[protected]
Email raja.[protected]@gmail.com
Show quoted text

My name is abhishek ingale and i had ordered tos nokia battery of rs.699 from amazon on 7th august 2019.
And after i returned this order 12th august 2019 due to personal reason. And on (Date on which refund initiated)-29th august 2019
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number
(602367) and told me to fill charge dispute form but indian bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent.
Thanks you sir

I am cheboyina venkat teja . i paid money of 60, 686 through debit card to amazon and brought laptop due to working problem i returned the product and amazon initiated the refund of 60, 686. and they gave a reference number[protected].they initiated the refund on 09/08/2019.they said that money will be credited by 19/08/2019.and my account number is [protected] till now i did not get money .my phone number -[protected].pls kindly resolve my problem as soon as possible.

I brought a new redmi note 7s on 5th September.Its already 4 days now.But it's not opening now.I made a complaint on Amazon regarding this and told him to replace it as its in replacement period.But Their answer is just disgusting.They can't understand my problem.They are saying to wait for 12 September for a technician visit to confirm its fault.I don't understand why ? As it in replacement period.

I had ordered the Realme 2 Pro phone(Renewed)-cost Rs.10970/-.
By mistakenly ordered Refurbished one.
Once i received the product, I observed that charger is very old and it is not even matching the refurbished policy.
I wanted to return this and buy a brand new mobile.
I placed for return by contacting customer services and the scheduled it on 6th September 2019. But Agent rejected the return saying it is old one.
I have even shared the pic with Amazon customer services.
Same happened again on 9th September 2019.
Agent didn't even wait for a min till i contact the customer services to have a word with him.

Can it be resolved as soon as possible.
It is eating my time.

How can Amazon agent except the customer to return new product when customer actually received defective/old product.

I purchased a pants from amazon and want to return it due to a dislike in style. They accept the return and there agent cancelled the return four times saying he couldn't come to my office in first floor. Every time on delivery the same agent insisted that he couldn't come to first floor and someone should come down to him to collect the things. And every time i complained to there office and he will come at last to my office. This time again he called me and said he will not come upstairs and won't collect the item and said madam you will not get the refund. I complained there customer care and they said they will pick up with another agent. And as usual the same agent called and said he won't come upstairs. There is no such criteria at the time of purchases that they will deliver items only downstairs. What should i do to solve this problem? The amazon agent is so arrogant and don t know how to give service.