Amazon India Complaints & Reviews

I had placed an order for micromax duel 4 vide order no.[protected] dated 9th august 2019 and the same was delivered the following day, i. E. August 10th. On putting the phone charge, it could charge only up to 70% and the handset became very hot. I tried for a couple of time but the handset was heating up. So on 12th august, i sent a to amazon mail for replacement which was responded back with a reply that the same will be replaced by august 20th. When i didn't get the replacement, i called on your customer services on 22nd august and explained them the whole issue. Initially, i was told that the replacement is possible but later some one else came on the phone and started giving illogical excuses. They were rude and repetitive. I was told to go to micromax and get the same settled by myself. This has never happened in my very long association as a customer with amazon. Please get the product replaced immediately.
Anjali

Amazon has initiated refund for 2 products 319.00 and 270.00 on 9th august in which 319.00 is credited to my account and 270.00 is still pending. The refund reference number for both the refund is 573970 & 573970. When contacted amazon team they told to raise charge dispute. After raising charge dispute also no response from indian bank side. So kindly take required action.

I have cancelled an order from amazon on 17th aug 2019 and i didn't get my refund when i contact amazon then amazon say i refund ur amount initially to ur indian bank but the refund amount 5940 rs. Can't show in my indian bank account please help me the refund reference number is yia32tbx0000jyfcwrfj provided by amazon the refund amount can't reflect in my indian bank please take a strict action against indian bank mirzapur up pin code 231001.

Order dt. 22/04/2019
Order #[protected]
Order amount: 2754/-
Ordered item:portable hidden power bank camera

Sir,
I had ordered for the above item on 22/04/19 but i did not receive so far. I talked to customer care on 21/07/19. Then they said due to custom clearance they are not able to import the product. Then the same day they processed the refund but i did not get amount credited to the account so far. So kindly look into the matter and let me get the refund.
Thanks
Avinash kumar

I have placed this order at 19 august 2019..in delivery day shows that my order is cancelled by them and reach to seller. I complaint for it and they assured me that it will not happen again.. And i order it again in 21 august 2019,,.. Wait for a day at the time of delivery and its and reached me.. At late night i complained again when it reach me and they assure me that it will reach tomorrow... But when i checked delivery status tomorrow it shows that its been cancelled again and reached to seller... I want to complain for thus scam going in amazon..

My account number[protected]
I purchased a product on 21st july of this month using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 7th august of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number[protected].
I had contacted your customer service number there is no proper response. Please check and confirm the status.

I had to place this products on 28/05/2019 09:10pm the and it was delivered to me on 29/05/2019 on delivery but i was missing this products. I had to mail it to amazon was refund initiated but i have not received my refund in my bank account yet this is a missing products list.*

*b natural apple juice 1l, (Pack of 2)
Qty: 1

*cello finegrip ball pen set - pack of 25 (Blue)
Qty: 1

*faber-castell tri-grip brush - round, pack of 7 (Assorted)
Qty: 1

*floraware plastic fruit and vegetable juicer, 150ml, pink
Qty: 1

*sunfeast mom's magic biscuit, fruit and milk, 200g
Qty: 2

*gits rasgulla, 1kg
Qty: 1

*parle h&s black bourbon vanilla, 100 g
Qty: 2

*english oven multigrain bread, 400g
Qty: 1

*bagrry's white oats, 1kg
Qty: 1

*maggi nutri-licious atta noodles, masala - 300g pouch
Qty: 2

*lay's potato chips - american style cream & onion flavour, 167g
Qty: 1

*haldiram's gathia, 200g
Qty: 1

*fresh banana robusta, 500 g
Qty: 1

My refund is not proceed in my bank account i request you to please refund my 1628.50 rs
Order number.[protected]
Date of order 28/05/2019 9:10pm
Date of delivered 29/05/2019
Total missing product. 16
Pending refund amount total : ₹1, 628.50

Mobile number. (Protected)
Email. [protected]@gmail.com

I don't get any refund of the product Parag Fragrances Rose Musk Attar Perfume 60ml i've order & didn't get refund from the bank & amazon india says that they refund my money

The Authorization Code (Refund Reference Number) for the transaction is 150337.

Seller not reply my any mail and amazon not give my money.
Order #[protected] every time amazon told me wait till 24 hrs.
seller provide tracking id but it is totally fake.
i cant receive my product and not receive my refund.
so i want my money back in my bank account.
My Email id :kishan.[protected]@yahoo.com

Order no:[protected]
I am a customer on amazon and i purchased a sony speaker on amazon. I received a different one and initiated a return but i mistaked and put it in damaged product category. Now they are not returning my refund just because i changed my statement. Its been almost 20 days and they are resisting all my pleas.
Please resolve my issue. I am not rich and can't afford such a loss.

Dear sir, it's been a long time since I returned the above product and waiting for the refund but so far nothing has happened. I don't know whom to approach the reference no is[protected]. My rupay debit card ending no is 5397. The amount to be refunded is RS. 4199/-. Kindly do the needful at the earliest.

I collected 5 coupons 20% cb up to rs200 on 4th july for getting cb of 100% up to rs1000 on shopping for prime members. The offer is valid til 31st july 2019.

Til 13th july cb was showing in checkout page but after dat cb was not shown in checkout page. After contacting cc and after assured by dem i placed a order on prime day on 16th july for rs605 and for dat i recd cashback of rs605 on 26th july.

After prime day i contacted cc and cc executive named ramapriya told me i[censored] hv collected the offer u r eligible cb wil not show in checkout page. And i confirmed with her she told orders can be split for getting cb. Even two orders for rs500 each can be placed for getting cb up to rs1000.

So as i hv already recd cb of rs605 for order placed on 16th july i placed a order of rs588 on 31st july for getting balance cb of rs395. I hv to receive rs395cb for dat order for the collected offer.

After placing the order on 31st july i contacted cc regarding the cb they told me to wait for 3 wrkg days for getting the cb.

After waiting for 5 days i havent recd the cb. After dat i contacted dem again dey askd me all the details n told me to wait for again six working days after dat again dey told to wait for 7 days. Even now again they are asking to call for additional details and dey didnt provide me with the cashback of rs395. I contacted dem thru call and chatted with dem for many hours evennthen no cashback credited til now.

They are irritating the customers asking the same details again and again several times and making us feel frustrated. Even after explaining all to cc stil no cashback credited. I placed my order on 31st july, today is 23rd august. Stil no cb. As per terms n conditions provided by dem cb wil b credited within 3 working days. But fr me no cb given yet.

Pls help credit my cashback of rs395.

I Payed Rs.14746.55 on 05.08.2019 to Amazon for an order[protected] but my order was showing as payment pending. After my repeated calls to amazon customer care only on 11.08.2019 i was told that i will be receiving my refund within 4 days but till today 23.08.2019 i have not received my money. Kindly help.

Dear sir

My account no[protected]
Customer id[protected]
I purchased a product on amazon on 21 july of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 7th august of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

Hi,
I have placed the order #[protected] and received on 5th July.
It was Fossil watch, the watch was defective, the dial had scratch so we have asked Amazon to return the same but they have refused to pick from home so we had to send the watch via speed post, after few days they have received the item but I have not got update for refund .
when I sent a mail then they replied they have received the item and will get back in 3 days by 15th july.
I did not get any reply till 16th July also, I sent mail again and got reply after few days that Amazon has received an empty parcel, I had provided them proof where it shows weight also .

First of all they have not informed me that they have recieved empty box
Second they have not provided any proof I had provided my proof.
Third for example if delivery item is missed in transit at the time they have received it why they didn't do the weight ?

Now even after saveral calls and mails from last 1 month, I have not received the refund.they are replying same thing in last 10 mails to wait for 3-5 days .

Seems fraud case from Amazon warehouse who has received the item.

I ordered whirlpool refrigerator on 11 aug 2019 ORDER #[protected] on amazon.in and got the product on 15th aug 2019, we found the product is damaged and i complained to amazon customer care after 3 days communication long long conversations finally i get replacement for my order, and is to be delivered on 22nd aug 2019, but to my surprise this item when opened by delivery boy is also much damaged than previous one.
this is worst experience with me and very very bad service from amazon
nothing to do i called amazon customer care and the said will pickup the product and issue refund but what about the losses i faced due to this poor service
can anybody take care about what i have loosed since i ordered on 11th

1. paid amount on 11th
2. received damaged product and fought for replacement for 3 days and finally replacement approved
3. after 3 days received replaced product (damaged) and was return to seller
4. customer service says we will refund after pickup scheduled tomorrow 23rd aug 2019
5. after 5-7 days will get refund

means lost money for 3 weeks, not having perfect product and what next if i order now will have to pay[protected] extra to buy the same product

so much harassment, lived without an important home appliance for 2 weeks and result is

REFUND...
THIS IS THE WORST EXPERIENCE

Dear team

With reference to above subject, i would like to inform you that i have ordered one item (Glam eyeliner) on 3rd aug 19 with order no ([protected]).
But till date i have not received my item.
I have called at your customer care at least of 10 times but still not received any status of my order.
Please let me now, how many times i need to call the customer care for the status of my product.
Looking for the prompt action on same.

Regards,
Vibhuti ([protected])

I contacted amazon customer care and they said they had already refunded and also said to contact customer care of the same bank if amount not credited to the account I contacted bank customer care and they said they cannot do anything in this regard please kindly help me

I have orderd on 6 aug and paid online and on 8 aug i cancelled the item after 1 day i got mail that my refund is initiated but still i have not got my refund. Reference no is 545918. I have checked my ministatement but amt has not yet been credited and 19 was last date for refund to be reflected into my acnt but there has been no refund and i have complained but the executives are saying that refund has been initiated

Please look into the matter.. I have been delivered delivered sony dsc h300 camera.. But i had ordered canon 1500 eos digital slr camera under this order on amazon india app. The outer box was of canon.. But inside the box it was sony dsc h300 camera...!!! This was shocking to say the least.. I had uploaded photos of sony camera immediately after the receipt of the consignment. The complaint was made on the same day immediately upon receipt of this wrong item...! But now the call centre of amazon is saying that i am lying!! And that i have been delivered the right product!!

Please look into the matter as the company call centre employees are not responding and understanding the sensitivity of the issue.. I have been cheated by some fulfillment centre employee probably..!!!

I want amazon india to deliver me the product i had ordered i. E. Canon 1500 eos digital slr camera or refund me the complete amount of this item.. I am already paying emi for this product..