Amazon India Complaints & Reviews

Hi i have purchased a printer order#[protected]. It is clearly mentioned on website that it is a returnable product still amazon is not taking return.

They are forwarding to vendor website to get the repair. If this was not returnable product than why 10 day return was mentioned??

Worst thing with amazon is they don't have customer care. If you dial customer care they will just keep forwarding to one ivr to other ivr and wasting time.

Since it was mentioned as returnable it must be returned. Why should we accept a faulty repaired product?

Amazon not taking return of order#[protected] ordered on 12 august 2019 despite mentioning it as returnable. Product supplied is poor quality and non working. Still it is forwarding to vendor website for repair.

I do not want repair. Why should i accept a faulty printer? Why did amazon mentioned it as 'returnable'???

Worst thing is there is no way you can call them for complain. They only keep you forwarding from one ivr to another and keep wasting time.

Sir I ordered racquet on amazon and due to some reasons I cancelled it but I didn't get refund of 1679 rupees till now and Amazon is claiming that it has issued my refund but I didn't get in my sbi account and amazon has also provided me a refund reference number 611103 so sir please help me to get my money in my account

This complain is regarding two aheli brand rakhi which i had booked on 30 july 2019 and 31st july 2019 for pune and kolkatta location respectively. My bookings was 15 days before the festival rakshabandhan, which is an appropriate time for any product to get delivered to the desired location. But as per the mentioned delivery dates earlier that was between 5th to 9th august 2019 but as per the details it didnt got delivered. I had waited till 8th of august as the details were showing that the product will get delivered on 8th august but irrespective of that the product didnt got delivered.
So the next day i. E; on 9th of august i called customer care of amazon india. I told them about the incident and instead of helping me the customer service provided asked me to contact the seller and get to know about the whereabouts of my individual rakhi which was supposed to reach on 9th august for pune and kolkatta location.
I denied doing the further work which was supposed to be done by the customer care and instead of helping me he suggested me to cancel the order or wait until 16th august i. E; till friday, the day after rakhi is over.
This is the kind of service online shopping haul are providing to their valuable customer. I have called so many times and instead of helping me they came up with the stupid idea of cancelling my order. I have gone through the mental harassment of calling these guys again and again without getting any help from the amazon india side.
My question is when they are not capable of doing the task, what is the use of mentioning on their products that the rakhi or any product will get delivered in two - three business days. Their selling moto for rakhi was that "you order on or before 12th august and we will make sure your product will be delivered before rakhi". This is the motto what they have followed. Irrespective of that i had order my rakhi on 30th july 2019 for pune and 31st july 2019 for kolkatta, both of them are metropolitan cities.
I demand from them a compensation, i had to go through the trouble and harassment and getting to know on 10th of august before 4 days of rakhi that the product wont get delivered on time and mostly it will deliver after rakhi, which is of no use. I demand a high compensation from amazon india pvt ltd, for not solving my queries and either coming up with a solution which was highly offensive.
The online shopping sites should know by doing this they are not only compromising with their business ethics but also with the emotional ethics of their customer.
At last, without any choice i had to cancel my order. But the refund is still not initiated. As with the refund i demand a compensation from the company asap.
Pfa the image of the order.

I made a payment of 1000 rupees from my state bank of india account to beneficiary account through amazon pay upi on 5 july 2019. After making upi payment money deducted from my sbi account instantly but and the transaction status shows successful but money not credited or reflected in beneficiaries central bank account. I contacted both amazon pay upi support team and state bank of india customer service but of no response. Both blame each...

I had ordered muscleblaze super gainer xxl 3kg. Which was empty box i got.
On 3 aug 2019 my refund has been initiated in my canera bank account. The reference number for the refund is hsbcn[protected]. But by mistake i give a one digit of account no. Write wrong.[protected] now untill my refund has not credit in my right account no.[protected]. Pls take a immediately.

Order #[protected]
Order placed : 10 august 2019
It was marked as delivered sunday package was handed directly to the customer. Signed by: narayanan govindaraju.

But, i never received the package and didn't signed. It is clear case of fraud since it was marked as signed by me.

No proper response from call center. It is more than getting the refund, i am bothered about the marked as signed...

Hello, i have ordered a fitness band from amazon with online payment and showing to arrive on 12 august, but it is showing delivered by amazon and i have not received the product and any call from delivery agent for collecting product. This is misuse of my online payment done by me. Kindly solve the issue and deliver the product with full refund also. I have face lots of problems in getting this. Value is 1000 rs.

This is to inform you that i have purchased this product by amazon on 5/8/2019 however after got this product and unboxing this product we got some scratches front of the panel and some scratches back side. Its looks like the product already used by other.

I purchse the product form the amazon because of trust online shopping site however there is many shipping site but i only buy products from amazon. But even after this, i got cheated and got the bad or used product.
I spoke to amazon for replacement so he placed an order for replacement.
But both times their delivery boy misbehaved with me and said that the first time i said that i will not be able to deliver the product, i disconnected the phone the second time, the same guy said that the next day car broke down and i will not be able to come. But now the people of amazon are telling me that the replacement cannot be done, you will be given a refund. This is one of my questions from the amazon people again and againand the mistake is the ones from amazon, they gave me the second hand product and the scratch product. I am being harassed again and again, i was repeatedly tortured. I have become very weak mentally because of amazon.
I made an emi for this product, if i had not made an emi, i would have taken a refund if i had given amazon refund. I have repeatedly told amazon that i have made an emi for this product. I told the people of amazon that you had to stop yamai, there was no mistake on my part, the amazon has been bothering me repeatedly that you talk in the bank, we cannot be anything from our end.

Please consumer court help me there is a lot to say but a very long email has been made.

Cus name - keshav kumar pathak

Product purchase site - amazon india

Product name - blaupunkt ts 100 bk

Order date - 03-aug-2019

Order #[protected]

Order total -11, 852.17 (1 item)

Thank you
Keshav

Hi,

I ordered tampered glass for my honor play mobile, but the product delivered is wrong. It is for some other mobile. When i tried going for a replacement, but there seems to be no replacement for this product.
It is very unprofessional for such a big website to deliver a wrong product and then not even replace it with the right one.
Request you to please help with this soon
Please find below the order details:

Order date 09-aug-2019

Order number[protected]

I ordered iphone adapter wire on 07-aug-2019 and delivery date show on 12-aug-2019.
12-aug-2019 status show delivered but till 12-aug-2019 not received this product.
Totally fraud... And when i contacted with amazon they said that its fault of delivery person.. Then i said give my refund if failed to delivery on time the amazon said as our policy refund after 5 days...
Online fraud...
Why suffer customer if fault of amazon delivery...

I ordered an amazon basic washing machine 6.5 Kg Top load fully automatic on July 15, 2019, and it got installed on 19th July 2019.
Now we face a problem in the washing machine, while the machine spin, we find that the noise is loud and the drum is getting hit by the side of the machine.
Raised a service ticket through portal chat, customer call center and via email too, but there is no proper response from them. I am following up with email and toll-free number on a regular basis on alternative days but all in vain.
We are requesting for product exchange or repair as soon as possible

Had ordered an oppo K3 64 gb from amazon and there was cashback of rs.1000 through amazon pay. and they gave me that cashback also, then I decided to order 128gb so I cancelled pervious order which was I paid 15490, then I recivied msg that your refund amt was initiated amt 14490 they deducted my cash back, what happened to my next order cash back.

I have purchased a Muscletech whey protein from Amazon worth 5000rs the packed was opened and there was wheat flour inside it when I asked for the refund they are not picking up the product and cancelling the request I have also sent numerous Emails regarding the same no response. Please help

On 5th august 2019 i was order 4tb harddisk in amazon..
order no:[protected].which shows the quarantee delever on 7th august 2019 evening 9pm.that day i didnt recive the order, but that amazon app shows that order was deliverd..iam very desperate and call customer care ..amazon represent said that was scanning error, will sort out your problem shortly u will get your order by tomorrow.i was waiting for next day but there is none to deliver..i was again call to represent, she said wait till monday..now again i called ..there is no proper assurance cannot give by representative on the call..so this is a fraudness..without deliver a product ..showing deliver..keep my money Rs.8275 for a week not deliverying a product is absoulte cheat...

I have ordered baby pants diapers worth rupees 485 on friday and my payment method was pay on delivery. Agent took 500 rupees note from me instead of return 15 rupees he told me balance amount will be add to your account. But i didn't receive any amt.
My product description:
Arriving early: supples baby pants diapers,... Will be delivered by amzagent ([protected] pin 4753). Pay rs.485 by cash/card.

I had ordered some products of rs.2773/-from amazon that i have to cancel because they asked for revise payment. And after some minutes when i ordered some products for rs.2150/- (After some edits and did payment for them). At that moment i got two different messages that's they had debited my previous cancelled products money also.
And it's been 11 days and my money is not reflected back in my account till now.
And the *refund reference number for the transaction given by amazon is[protected].
Please kindly help me in this situation to get back my sum of rs. 2773/- in my pnb account.

Thanking you.

Dear sir,
I booked a mobile (Nokia5) online at offer price rs. 6299.00 through amazon india co. Vide order no.[protected] on 09aug2019. It has been dispatched on same day vide tracking no.[protected] & informed that will be delivered by 11aug 2019. But my order has been cancelled on 11aug 19 without any prior information & my mandate also without any specific reason. I have been informed on 12 aug 19 when sale on offer has been expired. I have been informed that your order has cancelled & money is refunded within 2 to 4 days also said to place fresh order. If i order now same item it is costing rs. 7990.00 that means i am in loss of appx. Rs. 1700.00 which is due to the carelessness of the amazon india co. Which i'll have to bear.

Now i request you to replace my order for same item on same offer price because i already paid money for that & i don't want refund for that besides i want the item which i ordered within stipulated time of sale. Moreover if it has been informed me within time i would have booked the item within sale then i shouldn't have complaint. But in this present scenario the amazon india co. Is very much responsible for that. Kindly resolve the matter with satisfaction level. If not so then i will be required to go to consumer court for same complaint.


Thanking you
Hanuman prasad

Hi on 9th August evening amazon delivery boy call me and said that he will going to deliver the product on Saturday 10th August but till today 12th of August I have not received the product. And delivery status is displayed as "Delivery Attempted"
What your cheating people this a very bad service provided by amazon.
Regards
Karthik Vedula

I have placed order for exchange offer purchase of motog7 mobile vide order no.[protected] on 12/8/19. I received a mail stating payment declined and in order to avoid order cancellation make revise payment and subsequently i made payment. Again i received msg payment failed. How many days it will take to get the payment back to my account.