Amazon India Complaints & Reviews

I was overcharged for 3 consecutive months to the amount of almost 50k

When i raised this to aws team - they said yes its a mistake and though they wont refund, they can adjust it if we buy 1 more new server from them

Yes - this is aws. Ridiculous!

With no other choice, i was agreeing to buy 1 more server however i had few queries before doing the same.

They refused bluntly, i said transfer the case to a senior since its about 50k. They delegated but no senior called!

Reminded 5 times or more, no one responded.in this entire process, even the juniors disappeared.

Now comes the audacity of aws to suspend the account without intimation. Now when i send them a stinker email post suspension of account, they immediately call and threaten to make the payment!

In all of this communication, rudeness, harshness from aws was at its best. Inspite of their own mistake of overbilling, we are made to bear the consequences.

Still - no resolution at all. And they are threatening me again and again!

They sent me wrong product and now denying of any replacement or refund. They have told me to wait until 29th july on the day i complained 22nd july. But now they are saying that they have sent the proper item and will not replace it. I have contact amazon many time but they said wait until 29th, when i contact on 29th july they told me to wait one more day but on next day they said they can not help me and i received order on which name was mine but product inside was wrong and it is helmet which has bill also of someone else.

Tracking id:[protected]
Product not delivered but showing delivered, negligence of delivering the product, we are emergency product ordered estimate to deliver date 26/07/19 till now not delivered the product, daily complaint to customer care they tell under investigation

I ordered two items and both the items were returned together but only one item has been updated and initiated for refund but the other one has still been showing that we will initiate the refund once we receive the product. Please sort my problem or else it might be a problem for the company. Thank you

Sir l have book elk men's cotton brief combo of 10 the seller has sent me under wear size number 90.I have been book of size number 95 I want to be return the product . nl traders are your seller tracking I'd[protected].it mistake of your seller package. Please refund my money . the order number is 407_7049755_04515

Why you charge me $14.09 on this date 07/27/2019 I m nothing buying any stuff with you so please refund my money ok, I m waiting and please dont ### people's like that alright so please refund it. Every day I check credit card payments that's why lot off scams you now so please check your system and solve my problem ok, o we dont have time doing complain like minimum 350 words ok.

I have booked a solar power bank on 2 nd jun 2019 by paid rs. 1, 246/- order no[protected] supplier veena beauty priduct did not received yet. Mail to veena but not get any response.
Also i have booked multi colour lotus seed order no[protected] supplier creative farmar paid rs. 199/- on 19 th april 19.
It is unexpected that you are not respoding. Take action and favour me.
Nirmalendu maity.
[protected]

I ordered one quick heal anti virus pro cd. At amazon india.in order no.[protected]
Order date 26.07.2019. Order delivered on 29.07.2019.
When i opened the packet, there was no cd/dvd in it.
It was cash on delivery.
Rs.985/- was paid to the delivery boy.

Seller name: siddhivinayak enterprises
31-32 hamid pura chheharta, sher shah suri road, chhehrata, amritsar, punjab 143001
Pan arspd7757l
Gst no. 03arspd7757l128

Hi,

I ordered one kids toy worth of 2000 around on 16th July 2019 and its about deliver on 18th - 22nd July.
I got updated its getting delivery on 21st July only as early delivery.
I told my son and he was very happy. We were eagerly waiting for the product delivery till late night and not delivered finally. and got updated as customer unable to contact. Then i raised complaints to Amazon customer care and they promised me as it will get delivered by next day.i.e., 22nd July.

Same case again on 22nd July, we were waiting and got the update as customer unable to contact.
I raised complaints 3 times before this to Amazon. No use.
Finally i called once again and spoke to executive for around 2hrs for the issue resolve. He promised me as you will get it for sure max by 25th July, 2019. I thought its ok.

On 25th July, 2019 simply i got message as your product return to the seller and your amount will be refunded.

I am not understanding here what Amazon is thinking about the customer and their feelings.
I was really unable manage my son when this product was not delivered.

Literally, Amazon played with my and my son emotions.
I should raise a complaint and need an immediate action.

Please help me on this.

Thanks,
Surya

Amazon india have been submitted a screenshot from the manufacturer stating that the product was bought from a unregistered supplier and the product supplied is defective and the seller should replace or refund the same in an email form. After many months of email /chats exchange amazon is now asking for a denial to serve from the manufacturer today 29/07/2019. All i am asking is the product is in warranty period and i am stuck with a defective product and have also lost my money.

Hi team,
First issuer:
Amazon india is selling the malabar gold ornaments. I bought a gold pendant of 1.52 grams and seller sent only 0.82 grams gold pendant.
Is the weight is almost half, i wanted to return it. Seller states its amazon's responsibility for a reverse pick up and amazon states its a seller responsibility, since it is a third party seller.
Now both of them are denying for a reverse pick up and as it is a gold item. I don't want to send my self via private courier as there is a possibility of theft and mishandling of it.
Second issue:
I bought this pendant when there was an offer running. The original price of the product is 6313rs. But if i purchase item worth 5000rs. I was entitled to receive 10% instant discount and also 1000rs amazonpay cash balance. So after applying the discount i got this item for 5681rs.
As seller sent only partial qty. He refunded 2531rs but i received only 1331 rs in my bank account. Now because of sellers mistake amazon deducted 1000rs which they gave an offer amount and bank deducted discount of 200rs. As partial qty is not eligible for amazonpay offer. I ended up receiving on 1331rs in my bank account.

I want to return the product as i haven't received what was shown on the website, but no one is taking the responsibility of the return.

Please help.

An order was placed on July 2019 with Order#[protected] on amazon.in website with registered email id [protected]@gmail.com.
the product i was supposed to get had product title and description mentioned below. i had purchased the item on emi as it was costly laptop. i recieved and entirely different model of the laptop as seen in the pictures where the specs and modele number on the invoice and order history is entirely different from the one i have recieved. it is much cheaper and lower configuration which i am forced to keep now for price of 54, 990.
I feel cheated on amazon.in
The seller from amazon is Apprio retail pvt ltd from Lucknow. there are a lot of cases

Product Title - ASUS TUF Gaming FX505DD 15.6" FHD 120Hz Laptop GTX 1050 3GB Graphics (Ryzen 5-3550H/8GB RAM/1TB HDD + 256GB PCIe SSD/Windows 10/Stealth Black/2.20 kg), FX505DD-AL184T

Recieved model FX505DY, with no 120Hz screen, NO 256GB PCIe SSD which alone is worth 10, 000. No GTX 1050 3GB Graphics what i received instead is readon 560x (much cheaper and older version) No Ram with 2666 mhz frequency, Only sticker of new model was stuck on top of old one. they denied returns or refunds with reason that "we have investigated the case and found to have shipped correct product, so we are closing the case and wont be able to provide any return or refund on this transaction that too after a day or two of receiving the product. All the investigation they claimed has been closed without any intimation to me via phone or email. they didn't even ask my consent or look at the images i have sent them too. i have included the actual pics of model number and specs of laptop in pictures and video of how a fake printed sticker is placed on top of original older version laptop model sticker. no ssd, no 120 hz, cheap laptop handed over for huge price tag by showing fake pictures and fake description. they wont take action against it either.

I placed two orders from Amazon.in on 25th and 27th July but none of the products got delivered however status was showing it's on the way but delivery attempt wasn't made and both the products were sent back to the seller. I called the customer support team to raise the issue and re-deliver the products since I didn't any item or order. The representative took time and said there was some technical error in price hence order has been rejected and now they cannot deliver the item despite it is in stock right now and available on the website for sale.

My concern is simple that I order both the products at the price which was quoted on the website so need them at the same price or compensate for the entire product value so tat I can place fresh order since now it's showing relatively high price . How can Amazon cancel the order on it's own without even making the delivery attempt ?

Order details
ORDER #[protected]
ORDER #[protected]

I have been following up from amazon for more than 15 days now, i have received samsung not working phone in one plus 7 pro. I did everything they asked from, provide photos and everything. My 53 thousand are at stake here now there are saying that they can't do anything.

I can't bear that big amount of money, after 7 days of investigation they are saying that there is nothing wrong at their end. Are they doing their business by scamming their customers.

Kindly help in this case.

A/c no : [protected]
Name: vineeth suddarasi
Amount :1760
Date of transaction:[protected]
Online shopping : amazon.in
Refund reference number:[protected]

Refund not returned to my account

I made a transaction on 18072019 with atm card in amazon.in website. Transaction failure amount debited from my account. I contacted the amazon customer service. They intiated the refund with reference [protected] but amount not refunded to the account. Amoazon telling we intiate from our side. Bank only do the refund. I cantacted the bank customer care. Bank customer care also not responding on this isssue and they are askin utr number. Utr number only generated only upi neft transactions for not refunds. This was told by amazon serivce. Iam trying to file a charge dispute on bank through customer care. Even theye are not listening to my words. So please resolve the issue and refund the amount of rs.1760

I have ordered a laptop on 15th july 2019 and money was deducted and i have the order no[protected] but on 17th july 2019 i have received a message said order cancelled and money will be refunded. But still now there is no messages regarding the payment pls update me with refund status.

I am copying full complaint that i have written to amazon india on there facebook page

Amazon india or should i call you thugs of india i ordered a washing machine on 17th of july brand name - amazon basics

Ordered with a thinking amazon brand but my order changed into a disaster when i receive that product from first day of working it was turbulating like crazy i ask your team to see what is the issue they told me you don’t have purchase rand with this that’s why it is happening than i ask for stand and installed it but same issue arises again this time i call your customer care team they arranged technician visit for today he care at 10 in the morning and check all the issue after full inspection he told me that product is defective please ask customer care team for refund

Now real drama started i called customer care team and they told me that technician has submitted a report where they have shown query is resolved now they are not accepting that i have report where they have shown product is defective nor she is ready to share that sheet

But as i have proof i am showing you that report here

Can you refund my money or should i go legal on this

Beacuse of this my wife got a current also while using washing machine this can lead to serious health issue i want my money back with full compensation of 10 lacs as it has cause a harm to my wife

Attaching job sheet shared by amazon technician

Mene 22 july 2019 ko nokia 150 mobile ka order dala hai aur payment bhi kardiya hai product ki expected delivery date 25 july 2019 thi lekin muje product aj tak 29 july 2019 tak nahi mila hai aur mere account me delivery status me deliverd poduct bata raha hai date of delivery 24 mene customer care me 3 bar call kar chuka hu aur wo pahle call paheli date mere ko bata 25 july tak apko finally mil jayega fir bole ke 28 jun rat ke 9 baje tak apko finanly mil jayga lekin 29 july muje nahi mila... Amazon pe online payment ka natija... Bhugat raha hu

I ordered 3*lion seeded dates from amazon india pvt ltd, i received product on 27th july, i checked the dates package, it shows that it should be washed before eating, it's natural dates, they didn't share this information on the description page, after this i asked amazon prime that why they didn't share this information for customers, they are deceiving customers, they should refund my money as there is no information about product...

Dear sir,
My name is shiju k john, i am a regular customer of amazon india. I have been using their service from 2015. Some times i have faced delivery problems and they have solved that. July 8th i have ordered 1 kg of cashew nut for my wife who has working in mumbai, and they have shipped that next day from vishakapattanam. And 11th july the item has arrived at bhivandi, maharashtra. This place is very near to the destination. But until now i did not recieved the product. I have complained them many times at last they said they have lost lost the item from courier so they will refund the money. I have waited for refund almost 1 week again i have complained for initiating refund. The third guy from their customer service said to me that i will get refund regarding email shortly. I have received that email but i did not get my money.
Kindly help me sir to get my money as soon as possible