Amazon India Complaints & Reviews

I have ordered redmi note7 pro from amazon.in on the 28th aug 2019 with an exchange offer, the product was attempted to deliver on the 30th aug 2019. The amazon delivery boy have came to my place and have checked out the exchange phone and found it to be satisfactory.
Even though the delivery boy cancelled the delivery and given the reason like old phone exchage verification failed because imei number is not matching. When we asked delivery boy to show the imei number for confirmation, it was matching with my old phone which iam applied for exchange offer. But still delivery boy rejected order. Finally delivery boy told no issues with ur side, but verification failed. So can not delivery the phone. We will check with supervisor and we will deliver tomorrow. But finally he cancelled the order. We have contaced amazon customer care. They dont have proper justfication for this order cancellation.
Now i want ask amazon that, why the verification was failed even though we had given correct imei number after multiple checks. First of all imei validation will fail if we gave wrong imei while ordering for particular model.
Dear, amazon, be truthful to your customers and don't let them suffer by simply cancelling the order without proper justification.

The order for the tab was placed on 19 august if i am not wrong but, i didn't received my order and the amazon app was showing delivered. I am not happy with the customer service experience and i haven't received my refund as well so regarding it can you help me. The investigation team has not even done the investigation properly and i didn't received the delivery boy number also.

I ordered the book from Amazon by paying Rs.866 but when the book arrived I realised the MRP on the book is 830 and the same price is available in normal market infact discounts are offered on it
But Amazon charged extra money by claiming Rs 866 as MRP
This 866 was charged in name of MRP and same can be seen in the pics below

This has reference to order no[protected]Order details also enclosed). The order clearly mentioned about samsung galaxy m20 (Ocean blue, 3+32 gb) and i have paid rs 9990 on 14 august 2019. However i received the material wide order no[protected] and name mentioned is mukul sharma 101/26durga puram bagpat meerut, uttar pradesh in billing and shipping address. As mentioned in my order[protected] i should get samsung but i got mobile of red me 6 wide order no[protected]. The image of box also attatched for ready reference. The invoice copy attatched with delivery packet has invoice no hr del[protected] and on packet invoice no is del4-140182. I have attatched all four images

1.0 red me 6 cover photos
2.0 invoice no del[protected] and invoice detail hr del[protected] in the name of mukul sharma of meerut
3.0 image of amazon packet mentioning invoice no del4-140182
4.0 image of order given to amazon and payment of rs 9990\-

Please note that this a case of wrong delivery, if mukul sharma has ordered red me 6 which is cheaper then samsung galaxy m20, he will not raise the issue. You are requested to

1.0 deliver samsung mobile as per order no[protected] or
2.0 refund of rs 9990\-

I ordered a mobile without knowing i selected regular delivery on 27th august 2019 3:00am and the product is showing yet to be shipped till now (29th august 2019). I called customer service and the response i got is we don't have access to verify where the product is, the tracking is only enabled only after the shipment is done. Its been i am call from 28th august 2019 to see if i can get it early. Also i am ready to pay for the day delivery option. I don't have a way to change the option from my end also customer service team end. As per amazon the product has to be shipped with in 24 to 48 hours or else customer should be informed for the delay. Tracking is not proper and customer service is not proper and it is a leading company all over the world. [rita, kamal, mounika were the executives]. Customer service team is also talking about their designations over call. Do i really need to know what position they are in as a customer? I am also in a good position compared to them. Amazon has to have a good candidates as a service team. Hope i will get a proper response here at least.

Sir I am animesh kumar my transaction is pending about 7aug bank reference I'd[protected] so please resolve my problem my transaction is 500 deducted but transaction is pending after few days now I complained amazon amazon said to me contact your branch so please resolve my problem and clear my transaction

I ordered a phone redmi y2 on amazon on 7th august and when i opened the pack, i found rin soap in the box. I have already paid 7199 for my order. Amazon customer team has closed the issue, not accepting the responsibility of the cheating case and not issuing me refund. It is their fault that my correct product was not sent and now they are harassing me in mail and phone. I am very frustrated with the experience. Even the amazon india head amit aggarwal also not responding. Amazon has been delaying the investigation of the case since a month.

I ordered a product from amazon it was damaged so I asked a replacement but the refund amount rs.366 is not reflected in my account i called amazon customer care they said that they proceed the refund on 8/08/2019 and the amount is credited within 19/8/2019 but I did get credited they asked me to fill this form please kindly resolve the problem soon

RRN/UTR[protected]

My account is in hold for years. I mistakenly put wrong debit card details while placing an order after placing the order it took time to confirm my order, in that mean time i realise that the details i provided was wrong, so i headed forward to cancel the order but they already hold my account and asking for that particular card's details which i don't have. They're continuously asking for the details about that nowhere card. I provided them my card's details which is correct but not successful... I want my account to be unholded. Even they're not closing that useless account of my.

My email id associated with the account is

Anurudh. [protected]@gmail.com

Hi I have an account with Indian bank I bought something from amazon from my Indian bank debit card amount is 357.10 I replaced the item because I didnt liked that .. Amazon said they intiate the refund on 09th Aug 2019 but its not showing in my account.
Name - yoganshika baidwan
Ac no - [protected]
Amount - 357.10
Debit card no - [protected] rupay
Refund ref no[protected]

As I have dont translation from Amazon and the success but I cancel it so there was refund amount intended from there and on same day 9 / 08/ 19 of 2.30 pm and the reference number is 123760 but amount has not been credited in my account fill date and fuslie I am contacting customer care for this but not getting getting your reply for this as for them contact branch for complaint there but decide when our branch contact to the department they side today will credit it but still in bending no action is been taken Amazon instructed to file recharge distributor please look ine the matter at the earliest place look in half into this matter as the very serious amount was 9498 rupy not refund in my account

Dear amazon,

It's been the worst experience of my life to shop with you. You can check my track records none of the items are delivered on time, on top of that customers fault has been highlighted for no reason.

*i ordered for led lamp, (Order #[protected] which on the delivery day, agent took otp no. But didn't gave ny package.

* i ordered for iphone x (Order #[protected] which was bought from my savings for many months, to gift as a birthday present to my mom was not delivered as well, delivery agent again took the otp and said he can't hand over the package as there is some problem.

* i was delivered with an broken yo-yo (Order #[protected].

* i ordered for raksha bandhan celebration pack (Order #[protected] which was delivered way after the occasion has passed already.

My question to you guys is when you know there is any kind of problem with the package why did you deliver the package in the very first place.
Secondly the customer service whom we spoke to were of no help as well, instead of getting the correct information they blamed the whole matter on us.

Is this the way to do service, i thought you guys were amazing when it comes to customer satisfaction but your services are being pathetic day by day. U may check my purchase history am a very active member of amazon when it comes to purchases. But i am highly disappointed of the present scenario.

*i would like to know why delivery agent ask for otp without package being delivered?.
* why it shows in my track records that the item was rejected by us or customer was not available when it was not even delivered to us on the first place.

You guys should know that it's a matter of joy and excitement when someone recieves present. But with poor services from your end the whole experience is ruined.

I would really like to have a reply with an proper explaination from your end. And would expect to have hassle free delivery for the below mentioned orders.

Order #[protected]

Order #[protected]

How to recover money if your bank account, credit card is hacked misused
The hacker made illegal transaction worth 165, 000 rs online. I got sms – “dear customer, rs 165000 was spent on your sbi card ending 1483 at amazon pay on 03/08/2019 while getting this sms, he was surprised and he immediately contacted bank authority. I made a complaint at the bank, that it is illegal transaction and it is not made by me.. Before any action is taken another sms received with transaction value worth16, 5000 rs i am immediately asked the bank to block credit card so that further transaction cannot take place. I visited a bank. He was expecting a bank to repay this money similar to any other victim. The bank, however, refused to pay this money. Bank official said that transaction was done using card number. As the transaction is already done with the legitimate credential bank cannot refund this money. He tried hard to convince bank official but no success. Bank redirected to police.
I went to police station and filed fir for this fraud. Police acted fast and contacted cyber cell to trace the hacker.

I have ordered a mens thong yellow coloured based on the description and picture but the product delivered is not the one which i have ordered and also it is not matching with product description and pic shown in the website.. I request you to either replace the product or refund.. This shows the seller is a cheater and this effects the trust between the amazon and the buyer...

I contacted you regarding my refund which has been processed from amazon o but our bank is unable to help me.
As i escalated further i got to know that our reference number 316017 is enough for this process. I also informed that i charged a dispute regarding this but my issue is not resolved yet. I would like to request you to share the complain number for that dispute so that please help me.

Hello this is sneha. I have been charged 27k for amazon job in bangalore. The hr manager told first pay 7k for documents verification and you'll get offer letter immediately than again he charged 10k commission and again 5k and at last he said your offer letter is ready he will mail me immediately only if i pay more 5k... I paid totally 22k and i don't know whether to pay more or not... Please help me and suggest me what should i do now!! Given below is the hr number
Suresh hr : [protected]
Teena : [protected]
And they are telling they are working in amazon development centre, bangalore.
If you all can help me ill give you the further proves of text messages of them and online payment by google pay which i have been paid

We are a non-profit organization in clarksburg, wv united states. There is a debit on our account for $2.13 that was not authorized. If you could please inform us as to what that was for and do not ever deduct again unless authorized personally by me elinda carson, executive director of the pwa.
This charge appeared on august 26. Please refund immediately.
Thank you!!

Dear sir,
I 'm ordered gym set order number[protected]from amazon of cost rs549 wich prepaid order on 9th aug wich shipped on 12 aug but its showing wrong dtdc tracking id - a20190812 wich is wrong or not for my address. I am called costomer care but they didn't give me refund they told me seller didn't give a response what is this? Amazon cheating peaple they didn't give refunds to their customers please help me to getting my refund as soon as possible thanks

I bought Lenovo ideapad S145 from Amazon on 10th August 2019. I received a defect item, then asked for replacement. Troubleshoot team has visited and confirmed it as defective. Replacement order was placed. Then I was provided with hand to hand replacement. I called customer care executive to change the pickup date, but she cancelled the replacement order and I asked for why did you cancel the order. She disconnected the call. Then later I raised an escalation regarding. They mentioned that we couldn't provide replacement, but refund will be possible. Everyday pickup is being scheduled and delivery executive denies the pick up as it is defect one. I raised escalation many times and they are just rescheduling pickup. I arranged for conference call with customer care executive, delivery executive denies that his supervisor told him not to take the product. I even spoke to his supervisor, he told me that we will not take defect product and he told that they have mailed you regarding the same and will not pickup until they get response from you. I want replacement or refund immediately. I've been calling customer care team, they are just rescheduling the pickup. Kindly resolve my problem. I need my money back or give me replacement. Give me you office address I'll return your product, if they don't pick it up

I ordered lg washing machine on 14th aug 2019. The features listed on the website included "smart closing door" but when the product was delivered it did not have "smart closing door".
I had to be on the phone for 2 hours with customer service before they agreed to replace it. I received the replacement machine on 26th aug and again the same problem. Id did not have the "smart closing door". I have tried to contact them about this, but the team is not helpful. They ask for a job sheet from the lg technician that the smart door is not available, but the lg technician refuses to give it. He says he will give the job sheet only when he installs the machine. Amazon customer service are not ready to help me and insist on a job sheet. So basically i am stuck with a product that does not match what i ordered and paid for.