Amazon India Complaints & Reviews

I have ordered 1 product from amazon order #[protected] dated 9th aug'19 with a confirmed delivery on 10th aug by 11 am after paying additional amount. As per the tracking process i was following up but to my surprise i got an mail at 10.48 am stating delivery attempted but failed due to no otp available. This is to confirm that i didn't received any calls on my registered mobile no and no delivery agent has visited at my home. I am continuously trying to reach the no given by the amazon ie [protected]#1797 (Delivery agent pin) but same is coming busy since 11 am till now. I have tried for min 25-30 times.
In between i have called amazon customer care as well since 2 pm till 22.45 but i didn't get any satisfactory answer from them except a sorry /an assurance for the delivery in 2 hrs/1 hr and max upto 9 pm which didnt happen. I called them for atleast 6-7 times and invest 78 minutes. Also to my surprise i didn't get any return call from amazon cc from their side for the follow up.
Today i have to leave for chandigarh being long weekend is coming apart from independence day/raksha bandhan and i will be back only on monday. I requested for the delivery of the same on next monday ie 19th aug but they refused as max they can postpone till friday & 2ndly i requested for change of address to near by area but same has been rejected as well.
I was supposed to go back at my home town in the 2nd half but with an assurance by the amazon cc team to do the delivery by 9 pm i changed it but it didn't happened and now i have to leave by tmrw morning at the earliest.
I tried for cancellation but this option is also not there.
Now who will accept the product in my absence?
Who will bear the cost of my expenses as i have to travel tmrw morning?
I have certain family commitment which has failed?
I have bought this product for my close one to give as gift but now what?
Who will bear the cost of my harassment?
No support and cooperation from amazon team?
False & wrong communication /information by the delivery team?
Attached details of calls made to delivery agent & amazon customer care.
Need action on the same.

Order id:[protected]. Honor 9lite received with a faulty battery. Hence request for replacement to amazon.in response, amazon informed that you have to send this mobile through your courier service. Hence i have sent mobile to corresponding address through tracking id: eg[protected]in indian post. Return order id:[protected]. At 30/07/2019, seller received this product return but didn't send it back to me. Hence after several follow up amazon representative told me that seller received a different product. I don't know why such fraud has been created by amazon seller & amazon. Please look into the matter seriously & solve my issue as soon as possible. Otherwise, i will raise a complaint against amazon into court & all social media. Even after 15 days, i didnt received any response. All reference document is attached herewith.

Hello,

Your refund of rs.999.00 has been processed successfully on 7/25/2019. The amount should reflect in your account by 8/2/2019.

The authorization code (Refund reference number) for the transaction is [protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon...,...
Sir... Ye tranjecation no. [protected] mera hai.20.07.2019... Ka lekin amazon shopping wake kahte hai ki ye tranjecation hamne 25.05.2019. Ko 999rupey refund or diye... Please helping me.. Sir... My account sbi...[protected]... Khargone... My contact number is.[protected]

I have purchsed daikin 1.5 ton 3 star inverter split ac (Copper, atkl50tv, white) on 10 april 2019 and order number is order#[protected] by amazon.

Amazon promised the 2000 cashback offer with this product for every customer by july 1st 2019.
When i communicated with customer care executive last week, she said it has been transferred to bank and she is escalating for refund cashback.

Today i called to customer care, he is saying that product is not eligible for cashbak. This is really fraus and strict action should be taken against amazon and amazon must cashback 2000 inr as promised.

Regards,
Nitin jain
[protected]

This is to inform you that i ordered a product mentioned as above from amazon india on 3 aug 2019 which was shipped from bright lifecare pvt ltd (Gurgaon) and it was delivered to me on 8 aug 2019. When i checked the product i found that product was fake, seal was broken and mud was puffed inside the box instead of protein which is very serious issue and very harmful for health. I request you to take cognisance of same and take some stringest actions upon amazon and its associated seller who are selling fake products frequently and playing with life of customers. Heavy penalties should be imposed on them and license of distributor should be cancelled so that it should be happened to anyone. I have already returned the product and demanded for refund of amount in my account. Kindly look into the matter and do something to restore the faith of customer.
Order id :[protected]

I placed a prepaid order with amazon.in on 31th july 2019 with order#[protected] which is "seavy 60cm 1200 m3/hr auto clean chimney with free installation kit (Ciaz titanium black 60, 2 baffle filter with ss oil cup, touch control, black glossy finish)" sold by “seavy appliances india” supposed to be delivered on 5th of august 2019 worth rs.9799/-
On 5th august product was out for delivery from 8:24am and it didn't reach me till evening so i made a call to amazon customer care asking where is my product and they mentioned it will get delivered by 9pm or next morning. After few hours, i see it was marked as delivered whereas it was not delivered to me. I again called the customer care and they said we will investigate and will get you the product replaced by 8th august.
On 8th august i called the customer care again to check the status and still there is no update from them and asking me to wait till 20th of august. My money is stuck with amazon which they are not ready to refund or get me the product instead.

Requested for the transfer of 6000 rupees from wallet to account and amazon says that already transferred and given me a reference number but didnt got that money in the bank. When contacting bank they are saying that by neft transfer it will not take this much time and they can't check anything with this reference number and if amount is not displayed it will return back to amazon and to ask amazon about this. Both amazon and bank are blaiming one another. Kidly do anything to get my money back. Its your responsibility to check where is the money has gone because you have remitted and you have all the details about the remittance

Hello my order stuck at kolkata custom at 1week ago. My tracking no:-rb[protected]sg we made order 8 july 2019 & kolkata come at 25 july 2019. After go-to custom it take about 1 weak. Please do some action to release my parcel. We try more than 7 number but either not attending or some one give one another number. Most of all number not reachable or transfer to other... My name ngampu kilong
Contact [protected]

My name is parthiban and my account number is xxxxxxx8009
I ordered a product through amazon and the product was damaged so i returned that to amazon and asked for a refund so,
Amazon has initiated my refund amount rupees 339 on 28th july. To my account and gas generated this reference number[protected]
It's been 15 days still the amount is nt yet reflected plz make my refund as soon as possible

Did a purchase from amazon.in on the 8th of august 2019 morning.

Suprisingly the same afternoon i got a message that the product has been dispatched

Today morning (9th august 2019) got a message that the product is out for delivery

11.45 am again received a message stating that the product has been delivered

Checked with my office reception and enquired if any parcel received from amazon for me. Receptionist replied that no parcel has come for amazon

Tried calling amazon delivery phone number, initially the person did not pick up the phone and disconnected repeatedly, after repeatedly calling for 8-10 times, the delivery guy has switched off the phone.

Called amazon, they only say that they can lodge a complaint but cannot ensure about the delivery.

Note : i had raised a complaint yesterday but sadly that complaint was deleted :) thanks to the monopoly and the power of huge organizations, voices can be suppressed with money.

I had placed and order on amazon and paid for it via net banking:

Order#[protected]

Order summary
Item (S) subtotal: 16, 290.00
Shipping: 0.00
Total: 16, 290.00
Promotion applied: - 1, 000.00
Grand total: 15, 290.00

I have never been contacted regarding delivery by anybody and this item was never delivered to me. This item has been marked wrongly as delivered. I have raised a complaint with amazon and amazon has been asking me to wait but i have not received any update or resolution for the same till now.

Kindly take an action against whoever had the audacity to mark the item as delivered and please either get the item delivered or give me back my hard earned money.

Regards

A refund amount should have added to my bank account till 8th august after a failure transaction of 500/- on Amazon pay (through UPI) on[protected].But as it was through UPI the money amount should have returned to the corresponding bank account after the failure of transaction but unfortunately the SBI may have failed to update it on my account. Bank reference no:[protected]

I purchased 5 items worth rupees 3666/- on 1/8/2019 from amazon india from my debit card.

On the same day from my debit card they have taken 37440/- on 1/8/2019 in my statement showing amazon mumbai.

I rang them and inform that i haven't received opt nor email for this transaction for amount 37440/-.

After 2 days of back n forth conversations and emails they came up with an answer that, its not them and i need visit my bank and give a complaint.

Hi
Amazon team.

I am sadanala suryakanth and registered mobile and email is (+91 [protected]) & ([protected]@gmail.com).

Please check my order details: —
Order details
Ordered on 17 july 2019 order#[protected]
Invoice
Shipping address

Sadanala suryakanth
H. No:1-1-338, bs-1, samsruthi apts, block-2, mohan nagar
H. No:1-1-338, bs-1, samsruthi...

Hi there!
Please note, i have purchased a toothpaste combo from amazon priced rs.215, order id.[protected].

In the product, 1 item is missing & amazon has refunded only rs. 50 & forcing me to accept the defective item & not refunding the item. Despite making a repeated request to them to replace the item or issue me the entire refund on taking back the item, they are not doing the needful.

I don't want to accept the item as because i feel the product must have been used previously by someone. They are not paying any heed & forcing me to accept & use it.

Please intervene & sort out the matter & help me get back my hard-earned money asap.

I had ordered Elica 60 cm 1100 m3/hr Filterless Chimney (EFL-S607 VMS) online via Amazon and have made the payment for the same via Netbanking.

Order date : 27-Jul-2019

Order #[protected]

Order total : 15, 290.00 (1 item)

The order reached the hub nearby approximately by 3rd August. I have never been contacted by the delivery agents for this order. Today suddenly the status of the order has been changed to Delivered.
I have not recieved the order nor have been contacted by anyone for this order.

I contacted and raised a complaint with Amazon rightaway and despite many calls and compints i have only recieved apologies and been asked to wait for a week but there was no concrete help provided by Amazon. And the status is still showing 'Delivered' which is false and its legally and morally wrong to cheat and harass a customer like this.

This is to officially note that a service and good that i had paid for wasnt provided to me and along with this fact i have been cheated with a fake delivery (which never took place. Kindly help me find justice for my hard earned money.)

I have all the recording and screenshots of my complaints and conversations with the amazon support agents. Thanks.

I booked a voltas window ac 1.5ton 5star on 04/08/2019 through amazon, which was delivered on 07/08/2019, but accessory bag with remote and warranty papers is missing. Kindly tell me who is responsible for the issue. Person of voltas says amazon is responsible while amazon says voltas is responsible. I feel cheated and can't decide what to do or not to do. Register the issue and positively solve it immediately.
@ambesh chandra mishra

I had been a prime member of #amazon last year i bought #xiaomi #redmi 5 for my grand father from amazon and now when i am trying to exchange it on #flipkart it says imei number doesn't match with make and model.
#amazonin sold a #fakeproduct or #flipkart doesn't have updated database.

Dear consumer court,

This is regarding my jbl c100si headphones ordered from amazon india from my sister's amazon prime account on 15-july-2019, order id#[protected].
The expected delivery was on 17-july-2019. However i never received my order. And still order status was updated as delivered on my amazon app. I filed a complaint about it on amazon and was told by their customer support executives that the order was delivered and that they won't be able to refund or do anything about it. Upon asking them if order is delivered then who signed on delivery and the delivery executives contact number, amazon came back with the same answer that they cannot help or provide any information. Amazon india has cheated me by not delivering the order.
I request you too look into the matter and help me against such fraud.

Also kindly note that if required, i can provide call recordings of my discussion with amazon customer support.

Regards,
Amit mukhekar

Sir
I had booked some items with the following details.
Order #[protected]
Order #[protected]
Now the delivery boy says that he cannot deliver the courier at the address i had given while booking it. He says that the things will be returned if the customer does not receive it from the office. I have paid the delivery charge as well and it is your duty to deliver the things at customer's interest.

Hoping to get a reasonable solution
Saju
[protected]