Amazon India Complaints & Reviews

Order no :[protected]. Delivery person updated that product rejected & returning to seller. The delivery person neither called nor came to delivery location. It's was a gift order. Amazon is not giving the order after making me wait for 7 days and now the product is not available in Amazon. Customer care is helpless. The delivery person is dictating terms for Amazon & it's customers.

Avinash j, vivek, aakash p, pranesh, prajwal, viraj (Amazon escalation dept.)

Day 1: aug 11, 2019 – order #[protected]
I paid for red oneplus7 (8gb, 256gb) on amazon app. As per the promise by amazon, the product was suppose to be delivered by aug 14, 2019.
Aug 13, 2019:
I never received the product on aug 14, 2019, instead got the status updated on the app as that "i rejected the delivery" whereas the delivery was never attempted, i called the amazon customer service, i was told that the delivery was attempted but i rejected, when i confronted the customer service associate, he said that it was a mistake at amazon delivery vendor and the product was damaged and so the product was not delivered to me. The customer service guy said we will refund the amount paid. I agreed to the refund but the refund was not processed till next day (Aug 15, 2019).
Aug 14, 2019 (Day3) – replacement order# :
I called customer service amazon, as per the associate he said that they have sent the replacement for my order. (First information misinformed to me). I agreed to the replacement of the order because the first order was never delivered.
Aug 16, 2019 (Day4) – the product didn’t get delivered
I called customer service to inform that i haven’t received the product, the manager told me that the product has been sent to a different courier vendor instead of the one near my vicinity (Sector56, gurugram). I requested to check if the name on the invoice was the same as requested in the first order, it was missed in the replacement order, so i had to request for a cancellation as the amazon associate couldn’t update the name as i requested in the invoice for the replacement order.
Aug 17, 2019 (Day5) – refund not initiated by amazon
I called customer service as the order status in my amazon app started showing that the refund of rs.100.00 is initiated but no mention of rs.31, 399 which i paid for the phone online. Spoke with the associate who informed me that the refund for rs.31, 399 is not possible because they don’t’ have authority to refund for more than rs.30, 000 (Hahahahaha).
Aug 18, 2019 (Day6) – refund not initiated by amazon
Spoke with associate called viraj, who again started the story by telling me that the order was rejected by me, it was very frustrating that every time i called, i had to repeat myself with the entire story of my misery and pathetic experience of amazon india. It seems there is no account of all the telephonic conversations i have had in last 5 days with the customer service team of amazon india.
After talking to viraj, to my surprise he informed me that he is working in amazon escalation department and assured me that the refund will be initiated in 2 hours. I am still waiting for my money to be refunded to me….
Please someone help me look in to this, it is humiliating and frustrating to follow up for my own money where i have not used any product or services from amazon.in

I had ordered a pair of running shoes from amazon.in. I got a notification on 15 august 2019 that the product has been delivered but it was not delivered. Initially the customer representative told that it's a mistake from the delivery team and they will deliver my product and now they are just ignoring my case stating that they have issued a investigation for this. I am sure they don't want to deliver and i doubt about their intentions now as they keep changing statements.

​

​​

​​

​hello hope/shame less team,

Please wake up fast.

I have order on 9th august baremoda men's polo t shirt black maroon grey and yellow combo pack
Tracking id[protected] you have given promise day of delivery on 16th one week you took time from dehil to bangalore
Through own logistics i. E ats and it is also one o[censored]seless logistics in india on 14th i got message your shipment is out for delivery
And with in one hour it got updated as delivered status as self collected by ranjith but physically i have not received.
On same day i called to amazon customer support please check your field exective delivered the shipment some ware
Please check with him and come back no response i have followed up 3 to 4 times on same day which is no use till now.

Cs esc team response :

1st time : due to technical issue it got updates as delivered but your shipment is at destination it will delivered next day which is not happened.
2nd time : your case is under investigation before 16 it will be delivered which is not happened.
3rd time : due to high aging your shipment life cycle no of days is getting increased that's why we marked as delivered.

What a useless response given by useless team with well trained not body is there to take of the customer can some one remove your feathers and look in to this i have already paid for this order.

Regards
Ranjith
[protected]

I ordered a led tv of rca 55 inch 4k smart led tv in rs 12999 from amazon india. They have taken order generated order details of same product, sent me messages and mails of my ordered product but they sent me micromax 32 inch hd ready tv and billed of same 32 inch tv. When i saw i rejected to take delivery. I complained customer service many time but they didn't replace the product and after that the show the status 'rejected by customer'. Please do the needful and deliver my product. They canceled my 9 ordered product in last six months without any reason.

This is related to order#[protected] which was given on 3rd august 2019 and expected to be delivered latest by 8th august but on 6th august in evening the status of product is changed to delivered, however we didn't received the product till date. I called customer care first time they told its because our delivery guys update the status but they deliver mostly next day and asked to wait till 8th august. I waited and called again on 11th august and customer care told me that we are investigating the issue for proper reasoning and product will be delivered by 14th august, please wait till that date.
However i am still waiting for the product to get delivered. Product was mixer grinder which was urgently required but such a irresponsible service being provided by reputed company is not expected. Its a belief of customer who order product and expect it to be delivered by expected date. Please help me out and get product delivered. Also i am complaining here so that strict action to be taken against such false hope company and their relevant partners who play with customers.

I ordered a rakhi from amazon on 1st aug 2019 at 12.30 am which was showing a expected delivery date of 13 aug 2019. After that i received a email that the item has been dispatched on 1st aug 10.30 am. After that i didn't receive a single email. I was tracking the shipment which only showed the status as shipped and even on 13th aug it was showing as "arriving today".
But the package did not arrive even after the expected delivery date and amazon initiated a refund without giving a proper reason for the non delivery of the product. Festivals like rakhi is o[censored]tmost importance for anyone and by not able to cater to the orders they are hurting the feelings and sentiments. If they are not able to deliver a order they should inform beforehand so that at least people are left with an option to order again or look for an alternative. When an order is nowhere close to delivery still amazon waits for the last day and finally what they do is initiate a refund. People will get there money back but the occasion they had been waiting for will not come back. The happiness, the main purpose of celebration depends on that product which is not delivered. It will just look like a technical fault or just another order which cannot be fulfilled but one will not understand the emotions behind them and how it ruins a festival or occasion, the gift send by brother may reach her sister but rakhi send by sister does not reach his brother. Just a mere refund does not help. So amazon should take the effort to verify the seller, remove the sellers whose track records are not good and take the responsibility to deliver the orders placed, not just accept payments and refund them.

Order placed on-21.04.2019, i paid rupees 7, 174, 00, order #[protected], i have received my item on-06.05.2019, item returned by india post on-09.05.2019, the seller received my item on-12.05 2019 as per my tracking. Item name - ray-ban full rim square mens spectacle frame (Orx[protected]/53). I returned sellers item as per amazon return policy to amazon seller gmr airport city pin-500108 airport s o from - arjuna behera, at - medical campus, po - mohana, dist - gajapati, state - odisha, pin-761015. But ihave not received my refund money till today. It is my 20th time request. So kindly help me for return refund. I returned 2 items but received refund of one item which is nike t shirt and rs.4, 321, 00. But i wait for rupees 7, 174.00 till today.

I have order product from amazon it should be delivered on 16 aug 2019. Amazon deliver boy has come call n without prior notice he cancelled delivery. Next day same thing has happened he refused to deliver because of he having tempo, n don't want to take u turn.
I called amzone help care and they requested wait for 24 hours instead of delivered item immideatly. Amzone claims they give fast delivery... I haven't seen they delivered any item in very fast way. So don't claim it.

Braun silk-epil lady shaver 5160 - wet & dry, cordless use with battery + 3 attachments
Sold by: cloudtail india
Return window closed on 25-may-2019

I ordered the above article under order #[protected], 13th may 2019, and the shaver i received was broken. I received a replacement on 15th may 2019 (Order #[protected], and used it twice. The third time when i turned it on, a hole burnt in the grill, and i cannot use it. The motor works. The return window is only ten days, not enough to test the quality of the product (One does not use it everyday!). Product review and complaint sent from the site have disappeared. Request refund for the item (Rs 3087).

I have ordered realme 3 pro mobile on 9 aug 2019 and paid money in advance. I want to gift this phone on occasion of raksha bandhan. Amazon has committed to delivery the phone on 12 aug 2019 but due to holiday on 11 and 12 aug i have requested to change the delivery date from 12 aug to 13 aug and same has been accepted. On 13 aug on amazon app showing the product will be delivered today. But no one contacted me till 2 pm again i called the customer care for delivery of product. They again assured me delivery on same day but product was not delivered. Next day morning on 14 aug have again called the customer care for urgent delivery because it will be gifted on raksha bandhan. I have made so many calls on delivery number [protected] also use 4 digit pin but the person who picked the call said me no delivery with them. When i tracked the same through amazon then it is showing out for delivery and delivery attempted 11.20 pm but no one contacted with me. Amazon has neither shared me delivery boy number. Amazon has cheated me. On 15 aug amazon called me and assured the product will deliver me on 16 august but still no one contacted me. I got upset every day with false assurance. I trust this company a lot but the company is not trustworthy. My experience is very bad for dealing with this company. Due to non delivery of the product i am not able to gift the same to my sister. I feel cheated.
Ashok khandelwal
[protected]@yahoo.co.in

I ordered dream catcher on 11 april of rs 150 and return it on 13 apri bcoz it was too big.. I didnt got the refund than again i ordered a photo frame on 29 july and cancelled on the same day till now i didnt got the refund of both i called amazon and sbi the didnt help me i fill dispute letter and mail it seral tyms n called amazon to help but both says hum kuch nhi kr skte... Then who the hell can do... Plzzz help me i want my money back

Dear amazon team

I tried to add funds to dream11 through Amazon but their is no sufficient funds in amazon pay so I made a request to phone Pe using upi I'd in phone Pe transaction was successful but in amazon wallet money in not reflecting kindly refund the amazon and confirm me

Regards
Nataraj

I have ordered on amazon.in site as per following:
Ordered on 24 may 2019 order#[protected]


Description: mofna stainless steel plain pedal dustbin/garbage bin with plastic bucket silver clour (12'x20' -20 liter) made in india
Sold by: mofna

Ordere value: rs.2, 199.00

Payed by my credit card.

The above ordered material is not received after 3 months

There is no provision on amazon.in website for such type of complaints. I have tried and put a review on the site. But the review did not appear on the site nor any action taken by the supplier or any communication.

Hope this will be resolved on this platform.

Order id[protected], order date 9th august 2019. I got a bottle with damaged cap, all the oil from bottle was spread outside bottle and it was empty. Infact there was no droper. I have shared all the pics with amazon.in spoke with so many executive, they simply deny to refund my money, i spent 2600 for an empty bottle. They are not ready to show me any proof that how they have investigated? Just by simply denying that they cant do anything. I need my hard earned money back. Instead of refunding they said i can place another order. For them rs 2600 is nothing, i want my money back.

Ref my order no[protected] dated 08 august 2019. The order was for almonds 2 kg. However a package weighing only 500 gms has been delivered to me. The package has neither been tampered nor yet opened by me. You are requested to arrange to supply the balance quantity. Please also inquire as to how such a lapse occured. This has never happened earlier with amazon with which i am a frequent customer. Thanks. Col pundir

I ordered rakhi and chocolates on dated 07.08.2019 for my brother who is serving country in indian navy through amazon and they were showing expected delivery and on 14.08.2019 one day before the rakhi festival the app showed the package is out for delivery. But suddenly they cancelled the order and showed it returning to seller i was shocked as at very next day it is rakhi festival. I contacted on amazon customer care, they firstly informed me that their delivery boy tried to contact on the phone number that i mentioned in order, so i asked my brother who assured me that nobody even tried to contact him and not even he received any text message from the company regarding contact details of delivery boy. I informed the same to their care executive then suddenly he informed that the order was cancelled as the shipment was damaged in transit n seller is not able to provide replacement. I requested them for another replacement of rakhi till 15.08.2019 as my brother was expected rakhi from her sister. I also asked them how you can cancel the order without will/consent of consumer. However on my repeated requests the executive informed that he emailed to seller for any replacement of order if possible till 15.08.2019. So i hopefully again contacted on 15.08.2019 in morning and again requested for my rakhi replacement but the another executive i talked in morning suddenly informed that the order was returned to seller as the pincode was incorrect and address was incomplete/incorrect then i asked them why you are making me fool since last one week you have to check these things when i was ordering the article and i put phone number in address details so you have at least contact him or either on my registered number once before cancellation of my order. I once again requested the executive for my delivery as the day was rakhi festival and i was urgent need of delivery but they had not provided any solution to me. Is this type of customer services are expected from such a giant e-commerce company. They again n again said me that they are refunding my amount. Is this refund will make up for my sentiments and feelings & expectations of my brother. What type of mental harassment and agony caused this cancellation to us. We are requesting for justice with us and not to repeat such type of incident with other persons. Just because of poor services of amazon, in first time of my life my brother is unable to receive the rakhi from her sister.

Further, again a blunder was made by company with me as in evening on 15.08.2019, the company again updated the status of above mentioned order (Which they already cancelled on 14.08.2019 and initiated refund for it, screenshot of email for cancellation of order is enclosed) and showed its delivery of sunday. What is the benefit of delivery at sunday when the festival had already passed on thursday and how company can first cancel the order and again updated this for delivery without consent/will of customer. How can company itself make decisions on the behalf of customer.

We are seriously facing trauma bcoz of such attitude of this e-commerce giant. Please provide us injustice on sake of each brother and sister. Please help us.

Order#[protected]

Vide above i ordered for

Sinjara metal rakhi combo of 2 rakhi for brother with greeting card roli chawal (Multi rakhi-)

It got delivered on 14th morning. As it was rakhi we opened it on 15th and found there is no rakhi inside the packet only

Greeting card roli chawal was there.

You need to understand this is very imotioanl things and we should we more carefull on despatching and delivering the item which have time bount imprtance.

Even if you replace the item it is going to be of no imprtance.

So i need apologize letter to be delivered from vendor at recipient address.

Refund of rupees 74999 was initiated on 3rd august 2019 by amazon is still not reflecting in my account no.[protected], i called sbi customer care many a times but they are not helping rather they say they cant provide information regarding this, is it the way sbi serve their esteemed customer, should i go for legal course for its redressal? Even attendant of the call is different everytime and all are seems to be # of rude character and seems lacking in knowledge... State bank of india is seems to be a goon of banking sector.

We have cancelled the order of sumsung mobile.order placed on 25/07/2019 for amt Rs 13990/.The order is cancelled by Amazon and AMT refunded.till now there is hold on my SBI account [protected].We cantacted the branch the branch unable to remove hold of, Rs 13990.Please remove the hold in my SBI account as soon as possible.I am not able to use my fund.