Amazon India Complaints & Reviews

Address: Mumbai City, Maharashtra

I have ordered baby pants diapers worth rupees 485 on friday and my payment method was pay on delivery. Agent took 500 rupees note from me instead of return 15 rupees he told me balance amount will be add to your account. But i didn't receive any amt.
My product description:
Arriving early: supples baby pants diapers,... Will be delivered by amzagent ([protected] pin 4753). Pay rs.485 by cash/card.

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I had ordered some products of rs.2773/-from amazon that i have to cancel because they asked for revise payment. And after some minutes when i ordered some products for rs.2150/- (After some edits and did payment for them). At that moment i got two different messages that's they had debited my previous cancelled products money also.
And it's been 11 days and my money is not reflected back in my account till now.
And the *refund reference number for the transaction given by amazon is[protected].
Please kindly help me in this situation to get back my sum of rs. 2773/- in my pnb account.

Thanking you.

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Dear sir,
I booked a mobile (Nokia5) online at offer price rs. 6299.00 through amazon india co. Vide order no.[protected] on 09aug2019. It has been dispatched on same day vide tracking no.[protected] & informed that will be delivered by 11aug 2019. But my order has been cancelled on 11aug 19 without any prior information & my mandate also without any specific reason. I have been informed on 12 aug 19 when sale on offer has been expired. I have been informed that your order has cancelled & money is refunded within 2 to 4 days also said to place fresh order. If i order now same item it is costing rs. 7990.00 that means i am in loss of appx. Rs. 1700.00 which is due to the carelessness of the amazon india co. Which i'll have to bear.

Now i request you to replace my order for same item on same offer price because i already paid money for that & i don't want refund for that besides i want the item which i ordered within stipulated time of sale. Moreover if it has been informed me within time i would have booked the item within sale then i shouldn't have complaint. But in this present scenario the amazon india co. Is very much responsible for that. Kindly resolve the matter with satisfaction level. If not so then i will be required to go to consumer court for same complaint.

Thanking you
Hanuman prasad

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Address: 530028

Hi on 9th August evening amazon delivery boy call me and said that he will going to deliver the product on Saturday 10th August but till today 12th of August I have not received the product. And delivery status is displayed as "Delivery Attempted"
What your cheating people this a very bad service provided by amazon.
Regards
Karthik Vedula

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Address: B1, VASANTH APARTMENTS, 12 VENKATRAMAN STREET, 600011

I have placed order for exchange offer purchase of motog7 mobile vide order no.[protected] on 12/8/19. I received a mail stating payment declined and in order to avoid order cancellation make revise payment and subsequently i made payment. Again i received msg payment failed. How many days it will take to get the payment back to my account.

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Address: 108, block b,Bhadra Brookfield Appartment, Brookfield, bangalore, Bangalore, Karnataka, 560037

I had ordered an oppo k3 from amazon and there was an assured cashback of rs.1000 through amazon pay. Amazon is not responding to any queries or mails sent to them. This a scam because they are not willing to take the product back as well.

There are many customers facing the same issue and amazon is behaving indifferent to all queries. Please look into this because the phone was sold of in the first day and if they scammed all those buyers, it is a big amount that the company has cheated on

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A

Anita Kain

Oct 6, 2021

Soo I ordered adidas jogger and got a different brand received since then I’ve been trying to get an update for my refund.. 2days back you customer support executive said to me that I’ll receive my refund by 6th of October coz it’s an UPI payment soo it’ll take time .today when i called up your customer services your executive told me that “mam it’s a issue of junk product received from your side and we wont be able to initiate the refund” like seriously??? I mean I returned the product on 27th of September and since then I’ve been waiting to get the refund you guys are not even providing cash on delivery option to your customers you take our money and send us the wrong product and then blame it on us?? If this is what you’re saying then your pickup executive should’ve told me at the time of pickup only!!! Or when i filed a return request stating I’ve received a different product with a brand named ONLY then you shouldn’t have initiated the pickup!!! You’re just making a fool out of your customers . This is not the kind of service i was expecting from amazon and literally this is the last time I shopped from you guysi won’t be repeating the same. l Myntra and Flipkart are a gem and when it comes to refund they initiate it immediately after the pickup is done but you guys literally took 10days made a fool out of me and now are blaming me for it.. I WANT THE REFUND TO BE INITIATED ASAP THATS IT.. now how am I supposed to share the pictures of the product that you already took?? And even in that case you should’ve asked me to share the pictures at the time of pickup only you took the wrong product and my money too!!!

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They have contacted me and said me to return the wrongly delivered product, but they are not submitting tge return request so courier boy is not accepting the product and then i contact again to the amazon they said they can't help me. They are doing wrong and wasting my time also. From last 15-20 days they have really wasted my time and not helped me even i am saying i have receipt of wrong product they have sent.

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Address: Ranga Reddy, Andhra Pradesh, 500049

Order cancelled as some product got damaged in the transit even without informing
I ordered some pantry items on amazon india during the sale
The status got confirmed and i even paid for the order
The after 2 days the status showed as returning to seller without any call or intimation
Then i contacted customer care, first time the customer service representative told me that they are not sure of reason and gave me a number to contact the delivery guy. When i called the deliver agent he did not receive my call.
I called the customer care again, after 10 mins of hold time they told me that some product got damaged in the transit and so they want to cancel the order. When i asked for replacement they said they cannot as the items are not available.
If a product is damaged in the transit then it is not customer fault then we should be getting a replacement and not refund.
If we buy it on sale and then they cancel the order without even informing what is use of sale and what is use of customers wasting time
There is no proof that the product is damaged or etc.
I feel they are just playing with customers, planning a sale and cancelling the orders.

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I ordered some product through amazon.in on 16th july 2019 order no.[protected]. Ariel liquid detergent and fiama di will's soap is not delivered till now. I contact to amazon but they regret my request to deliver product due to damage in transit. I want replacement product but amazon refuse my request.

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Sir, i want to know why the price for seagate expansion portable 2 tb external hard drive hdd – usb 3.0 for pc laptop and mac (Stea2000400) is different on your amazon.in web site and different on amazon prime now when both the sites are of amazon.
On amazon.in it is priced at mrp ₹ 7, 499.00 less 31% off which comes to ₹ 5, 199.00 and on amazon prime now it is priced at mrp ₹ 11, 699.00 less 56% off which comes to ₹ 5199.00.
Isn't this cheating the customers by amazon? The mrp price has to be the same at both the above mentioned sites for the same product though the discount offer could vary, but inflating the price and luring the customers showing higher discount offer on the same product is purely cheating and misleading.
Please explain and respond to this with a satisfactory reply at the earliest.
Thank you,
Vijay mehta

+2 photos

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Address: Glenmark house opp hul BD sawant road, Mumbai City, Maharashtra, 400099

I had ordered boat 251 on 8 aug with order no.[protected], but without my confirmation they cancelled, I had word with Amazon customer care they gave stupid reason that area doesn't come under delivery area then how come I received my past order. I ordered this in offer day. This clearly show that Amazon offers are fake.please help

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Address: Hyderabad, 500036

Ordered on 10 august 2019 order#[protected]. The watch is not working. No options mentioned in the description are working. When we tried to replace the item, it was not replaced and no assistance was also provided in solving the problem. Your person (Pragnya phone no. 44 [protected]) told that we need to provide a certificate from the company that the watch is not working then only he will replace the item. I think it is not my work. Please provide the official letter that you need a certificate from the company, i will do the same.

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Address: Qtr No. Type III /NDS 275 , KIRANDUL, Dantewada, Chhattisgarh, 494556

Website: Amazon

My order russell hobbs rgs1800-professional garment steamer (Black) was never delivered. I got a reference call from rajasthan stating to get ready with your money by 6th or 7th of august but after that nobody came to deliver it. I got a call afterwards to come and receive my package but as there was no means of transport, the delivery never occurred & i received a message stating "couldn't deliver as payment was not made".

I have done online shopping through different sites before & it's my first time on amazon. Could i be informed if i'm getting my delivery anytime soon in the near future.

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venkatas4u

from Delhi, Delhi

Aug 12, 2019

I had booked an order in amazon but it's not delivered attached images of order details

product yet to be reached - Comment #3508820 - Image #0

product yet to be reached - Comment #3508820 - Image #1

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sandeep@999

from Hyderabad, Telangana

Aug 12, 2019

I have booked amazon firestick in prime day sale on july 15 and returned it because it is not supported to my TV. Product returned on 19th July at KOMALI LOGISTICS - amazon's local dealer. As they didnt updated the product status and not received the refund.

Track ID:[protected]

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Address: At-medical campus Po-Mohana district-Gajapati state-Odisha, 761015

Website: Amazon.in

I returned Ray-Ban eye wear frame by India Post on- 09.05.2019 as per Amazon return policy To Amazon seller.But I have not received my return refund amount till today. I paid RS.7, 714.00 . Order number-#[protected].Amazon seller GMR Airport city Pin-500108 Airport SO received my return item on-12.05.2019. The seller cheating me and not respond my repeated requests.kindly help me for above matter.o

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Address: 176001

This process started yesterday my order came and in my account old number was given so the number didn't worked and they took my delivery back. Then i asked customer service and they said give your new number we will update it and the delivery boy would get my new number. Today at morning i called delivery boy and said to call me on this number and then he said ok then i got message at 2:30 your order is cancelled the owner cancelled it. I called delivery boy and said why did he do so he said u didnt gave me new number i said i have told customer service my new number. He said sry i can't deliver it. Then he said the order is with me wait for sometime if i could i will deliver then i instantly called customer service and they said to tell delivery boy to deliver product and when i told him that customer service had said this he refused and said sry i couldn't deliver product has gone... Plz amazon take vig action.

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shashank rampelly

from Hyderabad, Telangana

Aug 12, 2019

N 5th Aug, 2019. I got surprised to see 199/- debited from my ICICI debit card. I did not got any message about this deduction. It was debited on the name VSI/Amazon Stan.

Can you help me resolve this.

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V

Vartikaparmar

from Mumbai, Maharashtra

Aug 12, 2019

I am vartika Parmar, and i had a cancelled order on 7/13/19 whose amount has not yet been initiated to my account. The refund reference number for the transaction is 421808. The amount should reflect in my account by 7/18/19 but it has not occurred.

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I have ordered one mobile phone from amazon during there sale with exchange offer. When the delivery agent visited my place and the way he was talking is not at all acceptable. Then he connect me to one of his senior who told me that he will be visiting my place in another 15 min and will delivery the product. But in the meantime he cancelled my order without telling me. When i call the amazon customer care they have given me the surity that they will arrange a replacement for the same. But again when i called them again they refused to do the same and the person from the call center sort of head told me that was the wrong commitment and we can't do anything for the same and do whatever you want to do. So request you to please help me with the same. My request to other people not to buy any product from amazon it's a fake company.

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NITHYA EKKAMBARAM

from Delhi, Delhi

Aug 12, 2019

I participated and done share to groups order confirmation mail not received till ordered date and delivery date not mentioned how can we get the product is it fake.if not kindly give the best service for customers

product not delivered and cancelled - Comment #3508822 - Image #0

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Address: Others, Unnao, Uttar Pradesh, 500011

Dates: 9 th 10th 11 th August 2019
I have odered a laptop as it was not working properly ...I opted for replacement ..still the issue was persisting..So i opted for return

Now this delivery person is not coming to pickup the order. he himself has cancelled the order without even coming /calling me ..This is ridiculous

Worst Delivery man:
Name of the delivery man: Praneeth J
Contact: [protected] pin : 3797
[protected]

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S

Saravana Prabhu Seenivasagan

from Mumbai, Maharashtra

Aug 12, 2019

I had ordered a Motrolo one power on Amazon, today while i received the product it was disclosed moreover which was wrong and fake product here below i attached the photocopy of what i received.

Order date 03-Aug-2019
Order #[protected]
Order total 12, 200.00 (1 item)

return pickup issue order no : #408-7715745-0553150 - Comment #3508719 - Image #0

return pickup issue order no : #408-7715745-0553150 - Comment #3508719 - Image #1

return pickup issue order no : #408-7715745-0553150 - Comment #3508719 - Image #2

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Address: Through the india Amazon, 507134

Hi,

I ordered a nokia phone to a remote location from amazon and after few day it's showing delivered but i didn't received the product. Contacted customer care help less after the investigation they are telling that product delivered to you. I asked for proofs they simple telling that not having any proofs

Order id #[protected]
Out for delivery at 9:30 from khammam
Delivered at yatapaka at 9:31 which is 130 kms away from khammam

+2 photos

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Aug 11, 2019

Updated by Abhi7086 Tracking screen shot I attached

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Address: Flat no-501,Sri Sai dham apartment Vibgyor school road thubrahalli, 560066

I have order one plus 7 and it was supposed to deliver the by 10 aug 2019but they didnot deliver i callled more than 20time customer care noone is giving wait for your thisvthat is wrong even though i called many time when see the status it's saying delivery attempted nonone is esponding which number i got from amazon tried morethan 30 times and when i called 11 aug 2019again they are saying you have to wait there no solution please help asap to get my product

Amazon India customer support has been notified about the posted complaint.

Aug 11, 2019

Updated by Gajju1992 My complaint is not resolved

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Address: Jaipur, Rajasthan

The vendor has sold us the refurbished phone even though we didn't order the refurbished phone. The details regarding the refurbished phone came to our notice after two months of purchase from the motorola service centre. The service centre informed us that the motorola company has reverted back to their mail stating that the warranty of the phone has expired long back even though we purchased it two months ago. The service centre stated that it's a refurbished phone then.
Kindly please look into the matter. Either put the phone into the warranty or provide us with a new phone

Amazon India Complaints & Reviews

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